View from room

Reviews of Best Western Grant Park Hotel

2.5 out of 5
Best Western Grant Park Hotel
1100 S Michigan Ave, Chicago, IL

Reviews

7.8

Good

Rating 10 - Excellent. 967 out of 2565 reviews" "
Rating 8 - Good. 754 out of 2565 reviews" "
Rating 6 - Okay. 464 out of 2565 reviews" "
Rating 4 - Poor. 207 out of 2565 reviews" "
Rating 2 - Terrible. 173 out of 2565 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was included in room purchase but they only had coffee
Stayed 1 night in Mar 2024

8/10 Good

Katrina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay. Had a conference within walking distance and I couldn't be happier! My room with a view was very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Haney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the museums!
Stayed 1 night in Mar 2024

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pleasant
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is affordable and located in a great area. They do not serve breakfast but they have multiple options close to the hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The staff was friendly and assisted us when needed. The room were nice and clean and quiet. We look forward to staying here again someday.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jermaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll start with the bad.->The pool was a no go!!! The bad/good is the building is old but that’s actually not a problem is kept up very well. The rest is good. The dining options is actually the “Paris Baguette” that’s connected to hotel. Very good French style restaurant/bakery. I called ahead and needed early check in, when I arrived they accommodated me on that I have kids and needed a place for my bad and to settle them in since I arrived around 11AM. Location for me was great because Grant Park is across the street, Shedd aquarium, MSI, and everything else is within 5-10min. Also building is connected to the breakfast/brunch restaurant Yolk!!! Location, clean, service, and staff were 5 star. The only bummer was the pool only because that’s only thing kids want. But everything else was great. It happened to snow but if I came during warmer weather we would’ve walked around more. Great experience!!!
Stayed 1 night in Mar 2024

6/10 Okay

Hannia

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Once again I stay in one of their Best Westerns and it doesn’t look like what they have online. It’s outdated and what done it for me was. EVERYBODY that goes into a run SHARES the same toiletries. Very unsanitary you don’t know if people washed their hands before using them. The body wash, shampoo and conditioner sit it pump bottles over the tub. All they do is refill if empty if not they leave the unused portion in the container. You don’t know if someone put anything in them or not. The lotion is attached to the wall also over the sink. They give you one tiny bar of soap. Don’t be fooled thinking because it’s Downtown Chicago the rooms are going to be up to date. Big disappointment the room and furniture looks out dated.
Stayed 2 nights in Mar 2024

8/10 Good

Nathan

Travelled with partner
Liked: Staff & service
It is a good hotel to make as your basic home-base as you explore the city
Stayed 4 nights in Mar 2024

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would stay again if we were in Chicago. We stayed for 6 days and loved it. We got the 2 beds and had a really nice view from our room. All the staff were very kind and helpful. It is noisy because of where it is located as we can hear the traffic on Michigan and the Metra honking as it passed and whilst we personally were not negatively affected by this it’s something to consider if you are very sensitive to noise.

8/10 Good

Nico

Liked: Cleanliness
Stayed 3 nights in Mar 2024

8/10 Good

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were simple but modern. The beds are extremely comfortable. The shower was hot with excellent water pressure. The cafe was great for breakfast and coffee and the restaurant was great for dinner. The only real problem was that there is only basic cable with a ton of commercials and no option to purchase movies. This Best Western provided an affordable and quality stay and it was central to every thing!
Stayed 4 nights in Mar 2024

4/10 Poor

Adam, West Bloomfield

Disliked: Cleanliness, property conditions & facilities
Room seemed very dirty and outdated. There were stains on the walls. The shower barely worked from being old and clogged. Not the best hotel
Stayed 2 nights in Mar 2024
Response from D.Valdez on 20 Mar 2024
Thank you for reviewing the Best Western Grant Park hotel. I am sorry to hear about your experience while staying with us. I will make sure to review this with my staff, we run 24/7 so if anything was reported to us directly I want to ensure we did everything possible to rectify the issues. We are so excited about our renovations that will take place this year, along with our bakery and restaurant Mei's that just opened up! We hope to host you again in the future and make this stay up to you.

10/10 Excellent

Chloe

Travelled with partner
This property was fine... we loved the price point and the location the tho ha we wanted to do. It's an older hotel but it was good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Zoran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place
Stayed 2 nights in Mar 2024

10/10 Excellent

Shateeck

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 6 nights in Mar 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our visit. We weren’t in the room much, but it was exactly what we needed. Slight view of the park. Was a repetitive alarm sound, I assume some kind of garage opening, and alerting people. I was able to mostly ignore it. Took a few minutes for the hot water to heat up, but was fine once it did. Staff was helpful and offered late night dining options. I would definitely stay again. Love being near the park and a 5 minute line from the train.
Stayed 4 nights in Mar 2024

8/10 Good

Celal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price in downtown. Close to anywhere
Stayed 3 nights in Mar 2024

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house keeping staff from day to night are always working so hard and are so helpful . Front counter staff made checking in and out fast and easy. They all were so nice and courteous.
Stayed 4 nights in Mar 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Roosevelt Station (Green, Orange, and Red lines) which is handy if you are coming from either airport with luggage. Trader Joes located in the same block (can take shortcut there via access road behind hotel). Has computer and printer in lobby, free for guests to use
Stayed 6 nights in Mar 2024

10/10 Excellent

Miko

Stayed 1 night in Mar 2024

4/10 Poor

Maritza

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs an upgrade is run down. This place also allows homeless people to sleep in the lobby and hang out.
Stayed 3 nights in Mar 2024
Response from D.Valdez on 13 Mar 2024
Thank you for taking the time to review the Best Western Grant Park hotel. We would love the opportunity to make this stay up to you in the future.

6/10 Okay

Albert

Stayed 1 night in Mar 2024

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Surya

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The only suggestion is to ensure the coffee remains fresh. Apart from that, the location is fantastic!
Stayed 2 nights in Feb 2024

8/10 Good

Surya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only suggestion is to ensure the coffee remains fresh. Apart from that, the location is fantastic!
Stayed 1 night in Feb 2024

10/10 Excellent

Connor

Liked: Staff & service, property conditions & facilities
Great location, room was clean and large, bed comfortable, when shower wasn’t working was promptly fixed, overall very good experience.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael, Hazlet

Stayed 1 night in Mar 2024

6/10 Okay

Ernesto

Travelled with family
Overall a good experience. Affordable rates. Disappointed room was not cleaned and towels not replaced one day even though I put out card for room to be serviced.
Stayed 3 nights in Feb 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t the most quiet; neighboring apartment building had a dog area and train was close by. I wouldn’t expect differently from a downtown Chicago location. It was a short walk to the train, there were nice local restaurants. Building and our room was clean and inside was quiet. Staff were efficient and courteous.
Stayed 2 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Hi Susan,Thank you for choosing Best Western Grant Park.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff.
Stayed 2 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Hi Alan, Thank you for the kind words. We hope to see you soon.

10/10 Excellent

Israel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, great staff, and well located. Fair price overall. My only dislike is the parking price, $52/day is too much!
Stayed 3 nights in Feb 2024
Response from Front Desk Sup on 29 Feb 2024
Hi Israel,We're happy to hear you enjoyed your stay. Parking in the city can be a bit expensive, we hope that your stay made up for it.

10/10 Excellent

Ram Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk Supervisor on 25 Feb 2024
Thank you for choosing Best Western Grant Park. We are delighted that you enjoyed your stay with us. Hope to see you again soon!

8/10 Good

Debra

Stayed 2 nights in Feb 2024

8/10 Good

EMMANUEL-NOBERTS

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was helpful in helping to get good parking
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb 2024
Hi Emmanuel, I'm delighted the receptionist helped contribute to creating such a great experience. We hope you visit again soon.

10/10 Excellent

venny

Stayed 2 nights in Feb 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, price and friendly staff
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on 25 Feb 2024
Hi Kyle,Thank you for choosing Best Western Grant Park. We are delighted that you enjoyed your stay with us. Hope to see you again soon!

4/10 Poor

Monica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Door to room would not close, had to be pulled hard to shut. Bathroom door was uneven as well. Air conditioner kept coming on and with all settings being off including the continuous fan. We all have a cold now. Great price but worth the extra money to stay somewhere else next time.
Stayed 3 nights in Feb 2024
Response from BWGP on 21 Feb 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, Valet parking was very helpful.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 25 Feb 2024
Hi Jack, Thank you for the great review. We look forward to hosting you again soon.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on 25 Feb 2024
Thank you for choosing Best Western Grant Park. We are delighted that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Bryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice and quiet hotel and it’s clean
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 15 Feb 2024
Hi Bryan, we're pleased that you enjoyed your stay. We hope that you visit again soon.

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for your money
Stayed 4 nights in Feb 2024
Response from Front Desk Supervisor on 15 Feb 2024
Hi Ezra,Thank you for choosing Best Western Grant Park Hotel.

10/10 Excellent

miguel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I have stayed twice in my trips to Chicago. Includes the basic breakfast just what you need to start the day. Close to bus and train stations. I recommend it.
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 15 Feb 2024
Hi Miguel,Thank you for allowing us to be part of your trip to chicago. We hope to see you soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 25 Feb 2024
Thank you for choosing Best Western Grant Park.

4/10 Poor

Sierra

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Horrible parking, the hot water in my 1st room didnt work had to get another room
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 6 Feb 2024
Hi Sierra, I'm sorry that you were unhappy during your stay. Upon investigation I did see that the front desk team did get you moved into a room with hot water. As far as parking goes we have valet service which is 52 per night but it does include in/out privileges. We also recommend other neighboring lots with in close proximity to hotel. I hope that we will see you soon so we can try to win you over with our great improvements and charming hospitality.

10/10 Excellent

Aleksei

Stayed 1 night in Feb 2024