Exterior

Reviews of Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 1191 out of 2392 reviews" "
Rating 8 - Good. 620 out of 2392 reviews" "
Rating 6 - Okay. 310 out of 2392 reviews" "
Rating 4 - Poor. 162 out of 2392 reviews" "
Rating 2 - Terrible. 109 out of 2392 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cara

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Check in line took over 45 minutes. Check in time is 4 pm, however our room was not available until well past 5:30 pm. Incredibly inconvenient and frustrating to pay for a hotel room that cannot be used. Once we did finally check in, housekeeping had to come re-clean the bathroom due to feces being all over the toilet. A highly disappointing hotel, experience, and stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Ginesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and worth investing into for my daughter spring break
Stayed 1 night in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice. I glad i did the digital key check in cause thr line for checkin was crazy long
Stayed 1 night in Mar 2024

8/10 Good

Candi

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice hotel in good location
Stayed 2 nights in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!

6/10 Okay

Rebecca

Travelled with family
Disliked: Staff & service
Check in line was long. Front desk people were rude and barely greeted me- I think if you are in the hospitality business you should at least try to be friendly to your guests. The rooms were spacious but bathrooms were run down. It’s a good free breakfast but it’s very crowded- we were there during spring break so that’s why. The pool is tiny as we expected but there were so many people in there you could barely swim so my kids only swam for like 15 minutes. We live in Chicago (staycation) and if you are looking for a place to stay near Michigan Ave, Navy Pier, and the riverwalk, this is a good place for families. The location is great. Average hotel, nothing spectacular but you get what you pay for.
Stayed 2 nights in Mar 2024

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took over an hour to check in. Kids running up and down the hall slamming doors, banging into our room wall and swearing. Couldn't sleep at all. They clearly do not care about the comfort or satisfaction of their guests. Would never come back and recommend no one else should ever stay. Will be demanding a refund.
Stayed 1 night in Mar 2024

10/10 Excellent

celeste

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
Stayed 1 night in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!

10/10 Excellent

Meranda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed Wednesday through Monday and most if not all of that time there were only 2 out of 4 elevators working. During Checkout time you had to wait about 15-20 minutes to get on the elevator. Staff was friendly and responded to any request very quick. Breakfast was amazing. Hats of to the cooks.
Stayed 4 nights in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words on our chefs! Our apologies about the elevator issues. We hope to see you back at the hotel again soon!

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Embassy Suites was a pleasant stay and accommodating. The location was great and walking distance to favorable restaurants and attractions. No complaints just maybe the noise outside but it is Chicago and by a hospital.
Stayed 6 nights in Mar 2024
Response from Stephanie - Assistant Director of Front Office on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!

8/10 Good

Marisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Cold pool.
Stayed 1 night in Feb 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon! We will look into the issue with the pool.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!

8/10 Good

Daniela

Business traveller
Liked: Amenities
I was not impressed with this property’s cleanliness. The location is super convenient with easy access to downtown, Magnificent Mile, restaurants. Whole Foods is across the street which is very convenient for picking up a last minute snack or even dinner. The Irish Restaurant downstairs has excellent food choices.
Stayed 2 nights in Mar 2024

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Great breakfast. They were understaffed in the baggage claim and valet parking.
Stayed 1 night in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon! We will look into the issue for the baggage handling.

8/10 Good

Aurea Florence

Travelled with group
Liked: Staff & service
Noticed the following: noise carries, sometimes random towels and glasses (used) found in the hallways, rooms are a little dated, and elevator waits sometimes tested one’s patience during high traffic times. Was also a little concerned upon check in because the front desk person was not overly welcoming and gave the impression that my group was an inconvenience. But chalked it up to being a late check-in (after 10pm) and maybe she was having a bad night? However, I could over look these pieces because… * location was great! We could walk everywhere and having a Whole Foods across the street was a nice bonus. * breakfasts were fantastic - even when busy. Great variety. * complimentary Happy Hour was generous and snacks were a nice touch. * any other staff we dealt with for the rest of our stay were helpful and friendly. Would keep this hotel on my list for future stays in Chicago.
Stayed 6 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!

6/10 Okay

JEREMY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was good to be able to see the city from our room. Felt safe for my family. Enjoyed the pool and sauna. Phone didn’t work. Bathroom needs updating.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying at this Embassy Suites with our 3 young kids. The staff was so helpful and accommodating getting all our luggage to the room. The suite had all the space we needed to keep our kids fed, rested, and relatively happy between walks around Chicago. The breakfast in the morning and drinks in the evening were lifesavers.
Stayed 2 nights in Mar 2024
Response from Stephanie on 23 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you back again soon!

6/10 Okay

Chee Yoon

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was near the magnificent mile and walkable to a lot of different restaurants. Appreciated the complimentary breakfast, though not necessarily restaurant quality food. The happy hour was cool. The rooms are outdated and need deep cleaning. The bathroom was dirty with particulates stuck on the ceiling, dusty, rust on metal fixtures, stains in the tub, non-adjustable shower heads. Bath towels were often stained. The comfortable on the bed was old and worn down, and were fairly sure we got some bug bites from the room (from the bed? Couch? Carpeted floors?)… We don’t think the room was vacuumed regularly. The pool was nice to have for the kids. The elevators coming down from the rooms were so fast, they were a little scary. A fairly quality stay, but it definitely could have been a lot better.
Stayed 5 nights in Mar 2024

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Stephanie on 23 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you back again soon!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Stephanie on 23 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you back again soon!

6/10 Okay

Erik

Travelled with family
Open atrium is loud late and early, not enough elevators - lengthy waits every single time going up and down, not enough seating in the lobby for breakfast, long lines / not enough staff for almost everything else - checking in, breakfast, happy hours, etc.
Stayed 3 nights in Mar 2024
Response from Stephanie on 23 Mar 2024
I am very sorry about the issues with the waits during your stay. I will be passing this information on to our ownership so we can look at the staffing and space issues.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is amazing!!!
Stayed 6 nights in Mar 2024
Response from Stephanie on 16 Mar 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Marco Antonio

Stayed 2 nights in Mar 2024
Response from Stephanie on 16 Mar 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Shelley

Liked: Staff & service, property conditions & facilities
Had a great experience. The extra frills with the cocktails at night and free breakfast were an absolute plus.
Stayed 1 night in Mar 2024
Response from Stephanie on 16 Mar 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Catherine M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the economical room service supper and free breakfast.
Stayed 1 night in Mar 2024
Response from Stephanie on 16 Mar 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having parking so close. Also breakfast was included with our stay. The rooms were spacious and the bed was very comfortable. Also the Bus system was very easy to use and it only costs $2.50 a person. Or you can Uber and it was very reasonable as well.
Stayed 2 nights in Mar 2024
Response from Stephanie on 16 Mar 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

4/10 Poor

Lindsay Ferris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
⭐️⭐️ Embassy Suite Hotel Magnificent Mile Chicago had its moments, but overall, it's a bit underwhelming. The cleanliness was passable, but the room could definitely use some tender loving care. Service-wise, it was just average, nothing to write home about. One major gripe was the garage entrance—it felt like waiting for a sloth to do a cartwheel. Especially annoying was the lone "concierge" handling the trolley, causing a bottleneck that could test the patience of a saint. On the upside, the pool was decent enough, offering a respite from the city hustle. However, the happy hour, while a nice concept, left much to be desired. The nibbles served seemed to have been chosen by a random number generator. In summary, if you're looking for a place to crash without expecting much frill, Embassy Suite Hotel might fit the bill. But don't expect any bells and whistles—just a passable stay with a few quirks along the way.
Stayed 1 night in Jan 2024
Response from Stephanie on 16 Mar 2024
Thank you for the candid feedback. We appreciate your comments and will be looking for ways to improve on the cleanliness, bell service and happy hour offerings.

8/10 Good

HARMANJIT

Liked: Cleanliness
We came from Toronto.. was happy that we got early check in... very great hotel for families
Stayed 1 night in Mar 2024
Response from Stephanie on 10 Mar 2024
We are so glad you enjoyed your stay with us! Hope to see you back again!

8/10 Good

La'Tasha

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Stephanie on 16 Mar 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon. Anything we could have done to make it better?

4/10 Poor

Renie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Dont like, room has a mildew smell, bathroom was not clean, needs to be updated, I didn't reserve an accessible room but they gave me one. What if someone with wheelchair needed this room? I like the breakfast.
Stayed 1 night in Mar 2024
Response from Stephanie on 9 Mar 2024
Thank you for speaking with me today about the issues in the room. I appreciate the feedback so we can make improvements to our processes and services. Again, feel free to reach out to me directly before your next stay and we will make sure you are well taken care of.

10/10 Excellent

Kartik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property before. Accessible and lively.
Stayed 1 night in Mar 2024
Response from Stephanie on 9 Mar 2024
We are so glad that you enjoyed your stay with us and hope to see you back again!

6/10 Okay

claudia

Disliked: Staff & service
the property was ok, i just dont like every time we enter to the hotel smokers are every where
Stayed 1 night in Mar 2024
Response from Anie Mae Talaga on 9 Mar 2024
Thank you for your candid feedback. We will be acting on the issues that you shared with us.

10/10 Excellent

Darrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Breakfast, strategically located to City highlights.
Stayed 2 nights in Mar 2024
Response from Stephanie on 9 Mar 2024
We are so glad you enjoyed your stay with us! Hope to see you back again soon!

2/10 Terrible

paula

Travelled with family
Disliked: Amenities
Noisy, unsafe, water was brown, unexpected fees
Stayed 3 nights in Mar 2024
Response from Stephanie on 9 Mar 2024
We are so sorry that the stay was not as you had hoped. Please feel free to contact a front office manager at the main line of the hotel so we can make it right for you.

10/10 Excellent

Lynnae

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place for families and children. The staff was the friendliest staff we have ever had. They made sure everyone felt that our stay was personally important to them.
Stayed 1 night in Mar 2024
Response from Stephanie on 9 Mar 2024
We are so glad you enjoyed your stay with us! Hope to see you back again soon!

10/10 Excellent

Tinbite

Stayed 2 nights in Mar 2024
Response from Stephanie on 28 Mar 2024
Thank you for your kind words. We hope to see you back at the hotel again soon!

10/10 Excellent

Harj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Stephanie on 10 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you back again soon!

8/10 Good

Rebecca, Champaign

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. The included breakfast had great options, like make to order omelet. Staff was very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from Stephanie on 4 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Natalie, Berkley

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Stephanie on 9 Mar 2024
We are so glad you enjoyed your stay with us! Hope to see you back again soon!

8/10 Good

Elicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workability with a lot of options of places to go. Fries I like them I'm starting to get hungry I'm just saying my bus is kicking belts to keep in your car in each car in case you forget
Response from Stephanie on 4 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to most shopping, restaurants, and Navy Pier. Breakfast is a very nice added feature.
Stayed 2 nights in Feb 2024
Response from Stephanie on 4 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Aldin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to getaway for the weekend! The snacks were great, good breakfast options, satisfying drink options, and clean pool and sauna. Would recommend.
Stayed 2 nights in Feb 2024
Response from Stephanie on 4 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

4/10 Poor

Lun

Travelled with family and small children
Disliked: Staff & service
I had rented a 2 bed with a suite. With that being said, when we wanted to utilize the sofa bed there were a good amount of crumbs inside when we pulled it out. After that, we needed extra blankets since my husband was going to sleep on the sofa bed. When I called down to room service, they informed us that they were all out of blankets and only had sheets. Now I get that running out of blankets is not the staff’s fault; however, after paying a good amount for a hotel room, I do expect at least a blanket so my husband can cover himself when he sleeps. With our tickets, we wanted to get the 2 complimentary happy hour drinks. When we checked in, it was nearing 7pm but we were told to go ahead and get in line since the line is so long and that they would understand that we were in line before happy hour ended. So we did just that. When my husband and I finally got to the front (we were next in line), the manager in charge of that area says “Happy Hour is over. You’re going to have to pay for your own drinks”. I wanted to explain to him we’ve been in line and the couple that just got served right before us got in line the same time as us, but he walked away before I could even get to say anything. Overall, the only thing that stood out about this hotel is the location, apart from that, not the best experience for my family.
Stayed 1 night in Feb 2024
Response from Stephanie on 1 Mar 2024
I am very sorry to hear this. I am reaching out to you directly to make things right.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, spacious rooms and comfortable beds, hot and very good breakfast.
Stayed 3 nights in Feb 2024
Response from Kristi - Reservations Manager on 26 Feb 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our spacious rooms, comfortable beds, and hot breakfast. We look forward to welcoming you back soon!

10/10 Excellent

Jay

Stayed 3 nights in Feb 2024
Response from Stephanie on 23 Mar 2024
We are so glad you enjoyed your stay with us and hope to see you back again soon!

8/10 Good

So Youn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Decent breakfasts, happy hour compliment drinks. But someone was smoking somewhere on our floor, we were trying to call to the front desk but nobody answered. We are very pleased except smoke smell.
Stayed 2 nights in Feb 2024
Response from Kristi - Reservations Manager on 26 Feb 2024
We're truly sorry to hear about the inconvenience caused by the smoke smell on your floor and the difficulty reaching our front desk. Your comfort and satisfaction are our top priorities, and we regret falling short in addressing these issues promptly enough.We're glad to hear that you enjoyed the decent breakfasts and complimentary happy hour drinks. Your feedback is invaluable to us, and we're taking immediate steps to address the smoking situation and improve our responsiveness to guest inquiries.We'd love the opportunity to welcome you back for a much-improved experience. Please don't hesitate to reach out to us directly if you decide to return. We're committed to ensuring that your next stay exceeds your expectations in every way possible. Thank you for choosing Embassy Suites by Hilton Chicago Downtown Magnificent Mile, and we hope to see you again soon.

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Amenities
Nice stay, staff very friendly
Stayed 2 nights in Feb 2024
Response from Kristi - Reservations Manager on 26 Feb 2024
We're thrilled to hear you had a nice stay with us! Thank you for highlighting our friendly staff. We hope to welcome you back to Embassy Suites by Hilton Chicago Downtown Magnificent Mile soon!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast bar provides great morning options. Good ameretto sours at happy hour, happy hour snacks not so much.
Stayed 1 night in Feb 2024
Response from Stephanie on 21 Feb 2024
We are so glad you were pleased with your stay! We hope to see you again soon!

10/10 Excellent

Sasiarphar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent!
Stayed 1 night in Feb 2024
Response from Stephanie on 21 Feb 2024
We are so glad you were pleased with your stay! We hope to see you again soon!

4/10 Poor

Kayleigh

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The pool was ice cold and absolutely insane with kids jumping all of the place, in very unsafe ways. There were no pool towels readily available. Trying to get in touch with room service was extremely challenging and frustrating (two nights in a row). All toiletries were not replenished prior to our stay. The lines for breakfast and the complimentary evening drinks were extremely long. We also asked various front desk workers for assistance with getting places, and they were unable to help us. One place we wanted to get to was the Children's Museum, which is right at Navy Pier. The front desk worker had no idea where it was, and another one told us he had no idea since he works at "8 different hotels". This was the first time I've ever encountered something like this at a hotel.
Stayed 2 nights in Feb 2024
Response from Stephanie - Assistant Director of Front Office on 21 Feb 2024
Thank you for your candid response and I will be following up directly with you based on the survey you completed.