Exterior

Reviews of Holiday Inn Chicago O'Hare Area, an IHG Hotel

3 out of 5
Holiday Inn Chicago O'Hare Area, an IHG Hotel
5615 North Cumberland Avenue, Chicago, IL

Reviews

7.6

Good

Rating 10 - Excellent. 404 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 147 out of 1003 reviews" "
Rating 4 - Poor. 102 out of 1003 reviews" "
Rating 2 - Terrible. 103 out of 1003 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Stayed 2 nights in Feb 2024

10/10 Excellent

Rodino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Staff was friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Ishmael

Business traveller
Liked: Staff & service, property conditions & facilities
Feel very safe and good food very convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt shuttle, Great check in, Dove bath products supplied. Easy walk to train and grocery store down the street.
Stayed 1 night in Mar 2024

10/10 Excellent

Amina

Stayed 1 night in Mar 2024

8/10 Good

Matthew, Saint Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Not a safe neighborhood
Stayed 1 night in Mar 2024

10/10 Excellent

Genesis

Liked: Amenities
Stayed 2 nights in Mar 2024
Response from Holiday Inn Chicago O'Hare Area on 21 Mar 2024
Thanks so much for a 5 out of 5 rating. We hope you will continue to use our services when in our area.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does everything it’s supposed to do.
Stayed 1 night in Mar 2024
Response from Holiday Inn Chicago O'Hare Area on 10 Mar 2024
Your patronage and your comments are appreciated. Please stay with us next time you are in our area!

10/10 Excellent

AXEL

Liked: Property conditions & facilities
Yu
Stayed 1 night in Feb 2024
Response from Holiday Inn Chicago O'Hare Area on 10 Mar 2024
So glad you had a good stay. Hope to see you again soon!

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I woupd love to be able to post pictures and videos of this place. Both rooms were terrible. Filthy & the smell omg, rude staff. Manager parked in handicaped parking and as a disabled person made it harder for me. This stay was a nivhtmare
Stayed 1 night in Mar 2024
Response from Holiday Inn Chicago O'Hare Area on 10 Mar 2024
Your comments have been shared with our corporate office/senior management. We apologize for any inconvenience during your stay.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and friendly. They went above and beyond for our comfort.
Stayed 1 night in Feb 2024
Response from Holiday Inn Chicago O'Hare Area on 23 Feb 2024
So very glad you had a good stay. Your kind comments have been shared with the team :) We hope you consider us your home away from home when in our area!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Like the option to park while on vacation.
Stayed 1 night in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 20 Feb 2024
Thank you for your feedback. We appreciate your business and hope you will stay with us again soon!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free parking is a steal! Hotel was very nice for the price point. Staff was friendly and the bar attached was good as well. Only complaint walls are super thin and you can hear everything. Not great if your a light sleeper
Stayed 2 nights in Feb 2024
Response from Holiday Inn Chicago O'Hare Area on 23 Feb 2024
Thanks for staying with us and providing feedback on your stay. We hope to see you again soon!

10/10 Excellent

Guia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and safe
Stayed 1 night in Feb 2024
Response from Holiday Inn Chicago O'Hare Area on 11 Feb 2024
We appreciate your business and your comments. Please make us your hotel of choice when you are in our area.

10/10 Excellent

Jacqueline

Stayed 2 nights in Feb 2024
Response from Holiday Inn Chicago O'Hare Area on 21 Mar 2024
We appreciate your business and your 50 out of 5 rating. Please stay with us next time you are in town.

10/10 Excellent

Shanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 20 Jan 2024
Thanks for the review! Glad you had a good stay. We hope to see you again soon!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and I was blown away by the restaurant in the hotel. Great experience.
Stayed 1 night in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 18 Jan 2024
We appreciate your business and your comments. We will be sure to share your comments with our restaurant team. We hope to see you again soon!

8/10 Good

Liuwork

Stayed 1 night in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 18 Jan 2024
Your patronage and your feedback are appreciated. Please make us your hotel of choice when traveling to our area.

8/10 Good

Molly

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 18 Jan 2024
Your patronage and your feedback are appreciated. Please make us your hotel of choice when traveling to our area.

4/10 Poor

Noah

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 18 Jan 2024
Thank you for taking time to provide a rating for our hotel. We apologize that we did not meet your expectations. We continually strive to improve our guest's experience and hope that on your next visit you will be able to rate our services 10 out of 10.

8/10 Good

Stephanie

Travelled with partner
Nice that there is a “Market” in the lobby and a full restaurant!
Stayed 1 night in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 13 Jan 2024
Your business and your feedback are appreciated. We hope to roll out the welcome mat for you on your next stay!

10/10 Excellent

Hilary Mejia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 8 Jan 2024
Thank you for your business and your feedback. We are glad you had a good stay! See you again soon.

4/10 Poor

Mindy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Chicago O'Hare Area on 9 Feb 2024
Thank you for taking time to rate our services. Your feedback is appreciated/

6/10 Okay

Martyn

Business traveller
Disliked: Property conditions & facilities
Basic hotel, not close to anything
Response from Holiday Inn Chicago O'Hare Area on 9 Feb 2024
Thank you for taking time to provide feedback on your recent stay.

8/10 Good

scott

Response from Holiday Inn Chicago O'Hare Area on 9 Feb 2024
We appreciate your business and the time you took to provide us with a rating on your recent stay. Please consider our services next time you are in our area.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Chicago O'Hare Area on 28 Dec 2023
We appreciate your business and the time taken to provide us with your feedback. So glad you had a good stay. We hope to be your preferred hotel when you are in our area!

10/10 Excellent

Cristian

Stayed 1 night in Dec 2023
Response from Holiday Inn Chicago O'Hare Area on 15 Dec 2023
Thank you for staying with us and giving us a 5 out 5 rating. We hope you will stay with us again soon!

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great value, friendly staff, restuarant food is good but staff needs some work.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Chicago O'Hare Area on 10 Dec 2023
Thank you for your business and the 10 out of 10 rating! We so appreciate it!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn Chicago O'Hare Area on 9 Dec 2023
Thank you for your business and for the 10 out of 10 rating. So glad you had a good experience with us! Come see us again real soon.

10/10 Excellent

Tomasz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 9 Dec 2023
We appreciate your business and thank you for your feedback. We hope you will allow us to extend our hospitality next time you are in our area.

10/10 Excellent

Sade

Stayed 2 nights in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 28 Dec 2023
We appreciate your business and the time taken to provide us with your feedback. We hope to be your preferred hotel when you are in our area!

8/10 Good

Lainie

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 9 Dec 2023
Thank you for taking time to rate our services. We hope you will stay wit us next time you are in our area.

8/10 Good

Sam

Stayed 4 nights in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 28 Dec 2023
We appreciate your business and the time taken to provide us with your feedback. Please make us your preferred hotel when in our area!

10/10 Excellent

Yvens

Liked: Property conditions & facilities
I like it everything looks good
Stayed 1 night in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 24 Nov 2023
Thanks for your feedback. Please do stay with us next time you are in town!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!!
Stayed 2 nights in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 21 Nov 2023
Thank you for the "amazing" rating. We are so appreciative of your review. We hope you will have the opportunity to staywith us again.

2/10 Terrible

Alexa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 17 Nov 2023
Please accept our apologies for any inconvenience you experienced while a guest at our hotel

10/10 Excellent

Ronghua, Binghamton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel provide free parking and it close to blue line station. So you can easily go to airport or downtown.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 13 Nov 2023
Thank you for your feedback. So very glad you had a good stay. We hope to extend our hospitality next time you are in our area.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport Excellent!!
Stayed 1 night in Nov 2023
Response from Holiday Inn Chicago O'Hare Area on 13 Nov 2023
Thanks for your feedback. So glad you had a good experience. We look forward to seeing you again!

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 5 Nov 2023
Thank you for your review. We hope to welcome you back soon!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Holiday because of its location near the Blue Line so we could catch the train to town, and we caught the blue line to visit downtown on our layover. The shuttle from the airport was pretty irregular and it took us longer to get to the hotel, but once there, the hotel and staff met our expectations with a great breakfast, friendliness, and a timely return shuttle to catch or next morning flight.
Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 30 Oct 2023
Thank you for your feedback and comments. So glad the team stepped up and met your expectations. We sincerly hope you will stay with us in the future!

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 27 Oct 2023
We appreciate you taking time to rate our hotel. We are so glad you had a good stay. See you next time you are in town!

10/10 Excellent

William A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 27 Oct 2023
Thank you for taking time to rate our hotel and services. We appreciate your business and hope you will stay with us in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 24 Oct 2023
Thank you for taking time to rate our services. We hope we will see you again in the future!

4/10 Poor

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 24 Oct 2023
We apologize that we did not meet your expectations. Thank you for your feedback.

10/10 Excellent

Mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I'm waiting for cash back deposit
Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 22 Oct 2023
Thank you for taking time to rate our facility. Please communicate directly with the hotel front desk manager regarding any potential deposit refunds or lien releases on your credit card. We appreciate your business and the 5 out of 5 rating! We hope you will stay with us again.

6/10 Okay

Hans

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
A bit of a worn out Holiday Inn hotel. Freindly staff and nice Pub in the building. Breakfast is OK.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 20 Oct 2023
Thank you for your feedback. We hope you will choose ur hotel for future stays.

6/10 Okay

shannon

Travelled with partner
Disliked: Property conditions & facilities
Old but goodand cheap
Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 16 Oct 2023
We appreciate your business and your feedback. Please consider us next time you are in town.

10/10 Excellent

Ayako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value is good. It is comfortable to stay on a quick business trip.
Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 16 Oct 2023
So glad you had a comfortable stay. We appreciate the 10 out of 10 rating! Make us your hotel of choice when traveling to our area.

4/10 Poor

Daniella

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Chicago O'Hare Area on 15 Oct 2023
We appreciate that you took time to rate our services. We apologize that we did not meet your expectations. We continue to strive to improve our services for our guests and hope you may consider giving us another opportunity.