Banyan Tree hotels in Choeng Thale, Phuket Province

"It was a beautiful resort, safe and convenient. The staff were very friendly. When some personal laundry was lost, the staff compensated us for it by refunding part of the laundry bill. The food was excellent although a bit pricey. "

"Very good "

" Hotel 1/5 Recently renovated, but felt very cheap. Light switches all over the room, confusing to use. Toward the end of our stay, some weird sewage smell started growing and don’t know where it came from. We ended up needing to switch rooms because the smell became too unbearable. We had to get the manager involved, she did a good job assisting us. Room service is very poor. When you call front desk, they are usually confused of your request and often just ignore you completely. I often have to go out of my way to get room service, it’s more like self service. Amenities 4/5 3 pools located in different parts of the resort. There’s got to be one close to you. The Kids Club is on the small end, but the staff are friendly and my little one had a blast, so I can’t complaint. Wifi is very weak and spotty. Restaurant 5/5 We opted in to the all inclusive package that allows us to eat all we want at the resort. But there’s a catch, only the ISLE Restaurant is on the list. Staff are friendly. Food is good. Definitely go for the chefs recommendations. Room service 1/5 Room service is very poor. When you call front desk, they are usually confused of your request and often just ignore you completely. I often have to go out of my way to get room service, it’s more like self service. Laundry service 0/5 We also had to do laundry during our stay. We had it sent out before 9:00am, was promised to get it back the same day but never did. Next day, I called room service, they had no cl"

"We loved this resort! Our room was amazing. If you can splurg for the room with the private pool, get it!! It is so worth it to be able to take a swim at 3am, and you never leave your room. We had a room with two bedrooms, and it was huge. The place is uniquely designed and very nice. The staff is amazingly. Yean took care of us almost every day. He was excellent. The beach was a short walk away. I would recommend this resort to everyone. It is a little secluded. So you will have to take a taxi when you need to do things outside of the resort. But the staff makes that easy for you also. They get you a car really quickly. I have nothing bad to say about this resort. Our stay was amazing!!"

"Loved our stay at the Pavilions. Staff were super friendly and helpful whenever we needed anything, food was good (esp. breakfast) and having different restaurants / bars on-site was nice for when not wanting to travel out in an evening. Pool and ability to get around the huge site with buggies / off-site with the beach shuttle bus was a bonus too. Seemed to be a lot on offer through the hotel in terms of happy hours, themed nights, and activities, but a heads up that these often need booking in advance - our only very minor disappointment was that we missed a few of the activities as hadn't realised we'd needed to reserve! Would definitely return as rooms were big, clean, comfortable and had big baths, good showers, etc. Thanks for a great stay! "

"The villas are terrific with their own private pools and spacious accommodation. Very friendly helpful staff and good hotel facilities. Great beach location too."

"Very good family friendly hotel. Good activities for Kids."

"Nice place to stay! We stayed for more time than what we had booked and we will return!"

"Great stay. Lovely pool. Great breads at breakfast. Close to the sea. Quiet. Beautiful room. Really nice. "