Indoor pool

Reviews of Comfort Suites London

2.5 out of 5
Comfort Suites London
1918 Highway 192 W, London, KY

Reviews

7.8

Good

Rating 10 - Excellent. 158 out of 409 reviews" "
Rating 8 - Good. 132 out of 409 reviews" "
Rating 6 - Okay. 59 out of 409 reviews" "
Rating 4 - Poor. 40 out of 409 reviews" "
Rating 2 - Terrible. 20 out of 409 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Ryan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely had a smell in the lobby, and the shower was moldy
Stayed 1 night in Mar 2024
Response from Hotel manager on 15 Mar 2024
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the smell in the lobby and the presence of mold in your shower. Please know that we take cleanliness and guest comfort seriously, and we will address these issues immediately to ensure a more pleasant experience for our guests in the future. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can do to improve your stay, please don't hesitate to let us know.Sincerely,Hotel Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything good. Probably due for room to be refurbished.
Stayed 1 night in Mar 2024
Response from Hotel manager on 14 Mar 2024
Dear Guest,Thank you for your feedback! We're glad to hear that overall, you had a positive experience during your stay. We appreciate your suggestion regarding the need for room refurbishment and will take it into consideration as we strive to continually improve our accommodations. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would Definitely stay again and will recommend
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Angela,We're thrilled to hear that you had a great experience during your stay with us! Thank you for your positive feedback and for considering staying with us again in the future. We're delighted that you would also recommend us to others. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

rolando, greendale

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The BLDG was old and needs an update. Staff was great. the unsafe part was Vehicle rolling into the parking lot and just sitting there and as soon as I move my vehicle it left too. So did I just prevent something we will never know. Needs security or something.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be great. However, we apologize for any concerns regarding safety in the parking lot. Your feedback is important to us, and we will take it into consideration as we continue to improve our services and facilities. We appreciate your suggestion for increased security measures and will look into implementing them.Sincerely,Hotel Manager

6/10 Okay

Timothy

Travelled with partner
Lacking in maintenance of the room and facility
Stayed 1 night in Feb 2024
Response from Hotel manager on 10 Feb 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the lack of maintenance in the room and facility. We take your comments seriously and will address these issues to ensure a better experience for our guests. We appreciate your honesty and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Larry

Stayed 1 night in Jan 2024
Response from Hotel manager on 12 Feb 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Alex

Stayed 2 nights in Dec 2023
Response from Hotel manager on 23 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

George

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Family vacation. Pool operating but heater was broken. Children very disappointed. Breakfast not adequate. Staff very friendly.
Stayed 2 nights in Dec 2023
Response from Hotel manager on 30 Dec 2023
Dear Guest,We appreciate your feedback regarding your family vacation. We apologize for the disappointment caused by the broken pool heater, and we understand the impact it had on your children's experience. Our sincere apologies also for any inadequacies in the breakfast. On a positive note, we are pleased to hear that our staff was friendly. We will address the issues you've raised to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on 18 Dec 2023
Dear Guest,Thank you for the perfect rating of 10 out of 10! We are delighted to hear that you had an excellent experience. Your positive feedback is greatly appreciated. If you have any specific comments or suggestions to share, please feel free to let us know. We look forward to welcoming you again in the future.Sincerely, Hotel Manager

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff was friendly and courteous. Pool was out of order, but arrangements were made to access a partner hotel pool. A foul odor would emanate from the bathroom sink drain if left open.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 16 Dec 2023
Dear Harold,Thank you for sharing your feedback. We're glad to hear that your room was clean and that you experienced friendly and courteous staff. We apologize for the inconvenience with the pool being out of order but we appreciate that arrangements were made for you to access an alternative pool. Additionally, we're sorry about the foul odor from the bathroom sink drain, and we'll address this issue promptly to ensure a more comfortable stay for our guests. Your comments are valuable, and we hope to have the opportunity to provide an even better experience on your next visit. Safe travels!Sincerely, Hotel Manager

8/10 Good

Jamila

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Property could use some TLC. Wall paper was falling off and bathroom looked like it hadn’t been kept up.
Stayed 1 night in Dec 2023
Response from Hotel manager on 11 Dec 2023
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the condition of the room. Your feedback is valuable, and we will address these maintenance issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back with an improved experience.Sincerely, Hotel Manager

8/10 Good

Yuki

Stayed 1 night in Dec 2023
Response from Hotel manager on 11 Dec 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Meh
For what I paid, I was expecting a little more. The bed was fairly comfortable; but shoved in a space so tightly, i had to shimmy sideways to get to the side that was right on top of the air conditioner unit. The freezer part of the refrigerator was taken up by a solid block of ice; so completely unusable. The facial tissue was in a broken container and felt like sandpaper.
Stayed 1 night in Dec 2023
Response from Hotel manager on 11 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments about the bed placement, refrigerator issue, and the quality of the facial tissue are duly noted, and we will address these matters to improve our services. We appreciate your insights and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely, Hotel Manager

8/10 Good

Nick

Liked: Staff & service, property conditions & facilities, room comfort
Adequate quality, good price, GREAT staff
Friendly staff, not too run down like a lot of the mid tier overpriced Wyndham properties are. Only complaint is that one of the bed sheets was visibly dirty. Makes it hard to settle in and get comfortable when it’s pretty clear the sheets either weren’t changed or were soiled when they were changed. We’d stay here again though, but probably not if we had that happen a second time.
Stayed 1 night in Nov 2023
Response from Hotel manager on 20 Nov 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kamisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel manager on 14 Nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Michael

The water pressure in the sink was very poor, but, the water pressure in the shower was very good. Some cosmetic issues, but overall, a decent room for the price.
Stayed 1 night in Oct 2023
Response from Hotel manager on 11 Nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Frank

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Frank,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Iantha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Iantha, Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon! Sincerely, Hotel Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel manager on 28 Oct 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Hotel manager on 21 Oct 2023
Dear Guest, Thanks for your kind words. We try to provide the best experience in town, and that seems to be a goal. We take pride in doing what's right to ensure the best possible guest experience and hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Amenities
Very clean
Stayed 1 night in Oct 2023
Response from Hotel manager on 8 Oct 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Courtney

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 2 Oct 2023
Dear Courtney,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

6/10 Okay

Donald

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The inside was very old
Stayed 2 nights in Sep 2023
Response from Hotel manager on 30 Sept 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Jeff

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from Hotel Manager on 23 Sept 2023
Dear Jeff,We're glad to hear that you found our hotel convenient during your stay. If you have any specific comments or suggestions for how we can make your future stays even more convenient or enjoyable, please feel free to share them with us. Your feedback is important, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 Okay

Matthew

Travelled with family, Business traveller
Liked: Staff & service
The staff were real good people, very polite and courteous, but the room smelled very musty and stale. It’s a good $80 hotel but certainly not good for $130. The bathroom was old and worn out which made it look unclean. They probably clean as good as they can but it just needs remodeling. Kudos on the staff, it’s just the rooms are way overpriced.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

10/10 Excellent

Ricky

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, clean as expected and good staff.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 9 Sept 2023
Dear Ricky,Thank you for your positive feedback! We're delighted to hear that you had a hassle-free stay with clean accommodations and helpful staff. We look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 7 Sept 2023
Dear Angela,Thank you so much for the perfect 10/10 rating! We're absolutely thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Breakfast was better than most hotels in the area. Room was clean and big.
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 25 Aug 2023
Dear Sherry,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Benjamin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 26 Aug 2023
Dear Benjamin,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Poor

Cristian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old carpet smells very bad.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 24 Aug 2023
Dear Cristian,Thank you for your stay. We apologize for any inconvenience caused by the old carpet's unpleasant smell. Our housing staff is doing their absolute best to ensure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service
The property is showing its age with worn beds and carpets, but the linens were clean. The staff was more personable and friendly than I have encountered in a long while. Anything we needed was dealt with immediately.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 21 Aug 2023
Dear Don,Thank you for taking the time to provide your feedback on your recent stay. We're glad to hear that our staff provided you with a friendly experience. We appreciate your understanding regarding the condition of certain aspects of the property. We're continuously working to maintain and improve our accommodations. We hope you will visit again soon.Sincerely,Hotel Manager

2/10 Terrible

Adam

Stayed 1 night in Aug 2023
Response from Hotel Manager on 8 Sept 2023
Dear Adam,Thanks for the stay but sad to see the single star.My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 16 Aug 2023
Dear David,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel manager

10/10 Excellent

Harvinder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable stay! Front desk guy walked out to help me to park my truck.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 9 Aug 2023
Dear Harvinder,Thank you for the stay at our hotel. We really appreciate your kind words about your stay at our hotel. It’s always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job.It would be a pleasure to have the chance to serve you again in the future. Please visit us again.SincerelyHotel Manager

4/10 Poor

Andy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby and breakfast area were misleading that our room was going to be that nice and clean. Our room had black mold in the bathroom especially behind the door on the wall where they rarely clean. The room had a moldy musty smell to it. There were ants on the nightstand and when I moved the nightstand out from away from the wall to see where they were coming from there was a significant amount of trash and old food that had fallen behind the stand that had not been moved and cleaned behind in what appears a long time. The nightstand also left a mold impression in the carpet. This is very unfortunate since the staff were very friendly and the breakfast was what you would expect.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Dear Andy,We sincerely apologize for the issues you encountered during your stay. It's disheartening to learn about the cleanliness and maintenance problems you experienced in your room. This is not the standard of service we aim to provide, and we take your feedback seriously. We have shared your comments with our housekeeping and maintenance teams to address these issues immediately and ensure they are not repeated. Your comfort and satisfaction are important to us, and we regret that we fell short on this occasion. If you decide to stay with us again in the future, we will do our utmost to make sure you have a much better experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your impression of our hotel.Sincerely, Hotel Manager

4/10 Poor

felicia

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting & unsafe
The hotel is filthy. Rugs are disgusting & caked with grime- I was in Room 219 & the key card never worked & they knew that before I was given my room-after many attempts of new cards I was told that particular room was not working so I was let in by the front desk attendant- noisy all night with no one caring about the noise volume… just horrible & I regret my choice
Stayed 1 night in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Dear felicia,We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. This is certainly not the standard we strive to uphold. We have addressed this matter with our housekeeping team to ensure improvements are made immediately. Additionally, we apologize for the inconvenience with the key card and the noise disturbances during your stay. Your feedback is valuable to us, and we will use it to make necessary changes to provide a better and more pleasant experience for our guests. If you ever decide to give us another chance, we'd be more than happy to make it up to you. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly. The room smelled musty impregnated with a perfume odor. The grout in the bathroom appeared dirty, dark and missing in many areas. The internet service was weak and the television service went in and out. We got into the room late we were tired and our expectations of getting something better was not very high, so we didn’t complain, we were leaving early as well. We did call in about the TV service but the problem was never totally resolved
Stayed 1 night in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Dear William,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. However, we apologize for the issues you encountered with the room, such as the musty smell and bathroom grout. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We also apologize for the internet and TV service issues, and we'll work on resolving those to provide a better experience for our guests. If you ever plan to stay with us again, please don't hesitate to reach out to our front desk for any assistance you may need during your stay. Thank you for your understanding, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Brianne

Stayed 1 night in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Dear Brianne,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and nice. The gentleman at the desk was kind and friendly. I would highly recommend.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 28 Jul 2023
Dear Michelle,Thank you for your wonderful review! We're thrilled to hear that you found your room clean and comfortable and that our staff provided friendly and kind service. It's always rewarding to know that our guests have had a pleasant experience. We truly appreciate your recommendation, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tina Smith GM on 2 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming And Pleasant Staff! Very Attentive To Ones Needs!
Stayed 1 night in Jun 2023
Response from Tina Smith GM on 2 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites London.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff in a covenient location with food nearby
Stayed 1 night in Jun 2023
Response from Tina Smith GM on 2 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites London.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Dennis, Bluffton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome.
Stayed 1 night in Jun 2023
Response from Tina Smith GM on 2 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites London.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

James

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tina Smith GM on 2 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites London.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Dorea

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Uncomfortable beds and lackluster decor. The place needs some serious redecorating. I’m not talking a fresh coat of paint (tho that would help), more like fix the hole in the wall from the door hinge and make sure the mattresses don’t dip in the middle. Breakfast was free but subpar. And if you advertise hot breakfast, make sure it’s still hot!
Stayed 1 night in Jun 2023
Response from GM on 23 Jun 2023
Dear Doria, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Nathan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 28 Jul 2023
Dear Nathan ,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious. Staff was very pleasant
Stayed 1 night in May 2023
Response from GM on 23 Jun 2023
Dear William,Thanks for choosing our hotel for your stay. We are overwhelmed by your positive, well-considered feedback. We are pleased to exceed your expectations. I'm very pleased that you found us to be the right place to stay on this trip. We take real pride in this property and in serving our guests, and I'm happy that you had such a pleasant stay with us. We look forward to having you with us again very soon. Sincerely, Hotel Manager

6/10 Okay

Breanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Room was clean and staff was very friendly. Our towels were not replaced with clean ones when the room was cleaned. There was also no extra roll of toilet paper in the room. Only realized this when it was needed. Overall would stay here again.
Stayed 2 nights in May 2023

2/10 Terrible

Kim

Travelled with family
Disliked: Amenities, property conditions & facilities
The ceiling was patched and leaking. Television was not working. Did not stay
Stayed 1 night in Mar 2023