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Reviews of Country Inn & Suites by Radisson, London, KY

2.5 out of 5
Country Inn & Suites by Radisson, London, KY
2035 Highway 192 West, London, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 496 out of 1009 reviews" "
Rating 8 - Good. 306 out of 1009 reviews" "
Rating 6 - Okay. 102 out of 1009 reviews" "
Rating 4 - Poor. 58 out of 1009 reviews" "
Rating 2 - Terrible. 47 out of 1009 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

christy

Travelled with family and small children
Our room is clean and nice. The whole place is nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing & clean. We got a suite so the little one could sleep and we could stay up. Worked out great, the hotel even provide a pack’n’play for her to sleep in & it was in our room for us before we arrived.
Stayed 1 night in Mar 2024

6/10 Okay

Tyler

Travelled with partner
Liked: Cleanliness, staff & service
Property was exceptionally clean. Staff was welcoming and friendly. I’d recommend some updated tvs in the rooms that are more user friendly and bigger. There was very limited parking for bigger vehicles. Certifcate in the elevator was out of date by 5 months.
Stayed 2 nights in Mar 2024

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay !! it was quet & we were unbothered ! plus the staff took care of everything quickly!
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms not properly clean, mold in vents in the rooms, left over garbage in pull out couch, fixtures showing age
Stayed 1 night in Mar 2024

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, amenities
Everything was average/good except front desk staff at check in. He was very slow and not personable at all. The other staff seemed nice and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Kathryn

Travelled with family
Liked: Staff & service, property conditions & facilities
Great area for dogs. Sound proofing not so good.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking property. Very clean. Comfortable bed. Only drawback was getting into and out of the parking lot.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasantly surprised and very nice stay. Hotel is clean and comfortable. Staff is friendly and knowledgeable. The only downside was the restaurant was closed but that was not a big issue. Will stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn, Lima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice. Check in was pleasant and quick, rooms remodeled and very clean.
Stayed 1 night in Mar 2024

8/10 Good

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

DOUG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here went above and beyond to assist me. Highly recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Steve J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

bob

Liked: Cleanliness, staff & service
Good value
Stayed 1 night in Feb 2024

10/10 Excellent

DOUG

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Feb 2024

4/10 Poor

Kay

Disliked: Cleanliness
The bathroom floor was black from ground in dirt. It just makes you wonder about other areas of the room.
Stayed 1 night in Feb 2024

8/10 Good

Orgilbaatar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its really clean and comfy. The blankets however felt too thin. Overall 9/10
Stayed 1 night in Feb 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Olumuyiwa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing so much
Stayed 3 nights in Feb 2024

10/10 Excellent

Renee

Stayed 1 night in Feb 2024

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Entrance was tough to find but otherwise super convenient to highway and shopping/dining without lots of noise
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Country Inn and Suites provided a clean, quiet room in a convient location.
Stayed 1 night in Feb 2024

10/10 Excellent

Karri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place if you can figure out how to get to it. Yes, you have to go in the BP entry. Even then the dumpsters in front of the Starbucks next door make the entrance hard to see.
Stayed 1 night in Feb 2024

6/10 Okay

jeffery

Travelled with pets, Travelled with partner
Not clean or well maintained. Neglected pet area.
Stayed 1 night in Jan 2024
Response from Tracy, GSR on 30 Jan 2024
Dear Jeffery,We apologize that you did not have a fabulous stay with us. We will address the issues you mentioned and hope that you will give us another chance in the future.KInd Regards,

4/10 Poor

Michael

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was very tired and our first floor room was dirty and run down. Our room seemed to have had a very cheap/poor quality renovation within the last few years and was rapidly deteriorating.
Response from Tracy, GSR on 20 Jan 2024
Dear Michael,We are sorry to hear that you did not have a fabulous stay with us. We will inspect the quality of your room and see where we can improve. We appreciate your feedback. We do hope you will give us another chance in the future.Kind Regards,

8/10 Good

Christine

Stayed 1 night in Jan 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and modern. Plenty of dining options very close.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra, Guelph

Stayed 1 night in Jan 2024

8/10 Good

Steven

What I didn’t like was all the work trucks in the parking lot with workers sitting there, didn’t know if they were staying there…very creepy. Then I got back to the motel late after being at my daughters for the evening and I had to find a side door to let myself in..another creepy experience due to the poor lighting. Security should be a priority inside and outside. Otherwise everything was okay with the exception of the shower not having much pressure, but not a deal breaker. Would definitely stay again as they are also pet friendly.
Stayed 2 nights in Jan 2024
Response from Tracy, GSR on 20 Jan 2024
Hello Steven,Thank you for your feedback. We do have a lot of hard working people that stay at our facility. We have never had any issues with any workers. We will look into the lighting on the side entrance.Kind Regards,

10/10 Excellent

Krista

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Comfortable beds, decent breakfast. They could use larger towels to shower.
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Travelled with family
Requested accessible room. It was on the second floor as far from the elevator as possible. It was not accessible. It should not have been listed as accessible at all.
Stayed 1 night in Dec 2023
Response from Tracy, GSR on 20 Jan 2024
Hello Robert,Hotel accessibility does not include the location in the facility. I do understand that the distance may have been and inconvenience. Unfortunately the hotel was designed by a builder before we owned it and we are unable to change the location of the rooms. Kind Regards,

10/10 Excellent

Bobbi Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Mostafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Nice staff. Fine resolution TV. Microwave, good bathroom except for the sink seating on the counter. To improve: No cheese or scramble egg for breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

Biju

Not clean
Stayed 1 night in Dec 2023

10/10 Excellent

Sarita

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel approximately twice per year. The place is always clean. Delicious and fresh food offered for breakfast. The staff is very professional and courteous. This is my go to hotel for this area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brady

Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
This hotel is usually a nice stay. However, it has gone downhill. Our room had pillows with the thickness of a pancake, the temperature of the room was too warm and the air conditioner made a rattling sound so we couldn’t use it. Not that we should need to since we stayed in December! Worst of all was a smoke detector in the room that had a flashing strobe like white light that blinked all night. Thankfully, the clerk at the front desk refunded our money for the our second night stay as we could not take another night of poor sleep.
Stayed 2 nights in Dec 2023

8/10 Good

carlos, Zephyrhills

Liked: Staff & service, amenities, property conditions & facilities
Checking in was fast and courteous. Unfortunately both beds had dog hair on the top sheet. They quickly assigned a room across the hall. It was an upgrade to a suite. That’s was nice. The fridge had leftover food in the fridge, the floor had multiple swirled scratches on the floor and door security latch was broken/loose. Breakfast was good and checkout was fast.
Stayed 1 night in Dec 2023

6/10 Okay

Thomas, LaFontaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was nice but room heating was hard to control, there wasn’t a hair dryer, just a bit lack of detail. Area is very congested with traffic and difficult to get out on the highway. Hotel was noisy (due to high school basketball team) and general area.
Stayed 1 night in Dec 2023

10/10 Excellent

Cathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great comfortable stay for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra, Guelph

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times on our way from Florida to Ontario. Very convenient and love that it’s pet friendly.
Stayed 1 night in Dec 2023

2/10 Terrible

Michele

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Gary

8/10 Good

Carla

Stayed 1 night in Dec 2023

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My my brother-in-law stated a room down the hall from us, and in the morning I woke to find bedbugs, crawling all over the rim. It was unfortunate because the front desk employee and the manager did not handle the situation well. He ultimately did get a refund but at significant deliberation, that was unnecessary, particularly since there was over. It photographic and video evidence of bedbugs throughout the room. Additionally, his television didn’t work. Additionally, there was no hot water. Additionally, the room had multiple stains on the furnishings and sheets.
Stayed 1 night in Nov 2023