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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
25 Hwy 770, Corbin, KY

Reviews

7.8

Good

Rating 10 - Excellent. 150 out of 420 reviews" "
Rating 8 - Good. 149 out of 420 reviews" "
Rating 6 - Okay. 65 out of 420 reviews" "
Rating 4 - Poor. 36 out of 420 reviews" "
Rating 2 - Terrible. 20 out of 420 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Amenities
This was a very nicely decorated room , love the hooks for coats little shelf in entry for things like phone keys, liked the sheets a lot soft, bed very comfortable pool good. Jacuzzi here and that’s welcome after long drive
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Fallen

Travelled with family
Liked: Cleanliness, staff & service
There was a problem with our room when we arrived. Staff quickly found us a new room. However they do intermitently rent out the pool and close it off to people staying at the hotel, the bathroom could use some cleaning as well around the edges of the tubs as I found some mold.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked on Expedia, the room wasn’t even the room I booked online? They told me they don’t have rooms like that? It was very dirty, staff was always outside smoking and never at the front desk. They knew I had 2 kids with me and when I called the front desk they wouldn’t answer bc they were smoking of coarse. I had to walk down stairs and ask for bedding for the pull out couch that had urine stains all over it! The door handles were falling off. Mold in the bathrooms, my son is in a wheelchair and I had booked a handicap accessible room that stated it had a bar by the toilet? Well it didn’t and he could barely get in the room in his chair? It was suppose to be smoke free but it smelled horribly of smoke and mildew. I definitely did not get even close to my moneys worth. Very disappointing! The ladies at the front desk told me they were short staffed and were having a hard time getting rooms cleaned and ready? But they were literally standing around smoking the whole time.

8/10 Good

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of a remodel. But, We would stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Property and rooms need tlc
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very large rooms and a very good breakfast. The dinner at Shoney's was terrible.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Angela

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 2 nights in Dec 2023

8/10 Good

Chris

All good for stay. Detailed surveys are bad when all was good
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Comfort GM on 8 Dec 2023
Thank you for your fed back

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovating rooms, nicely done.
Stayed 1 night in Nov 2023
Response from Comfort GM on 8 Dec 2023
Thank you we appreciate you

8/10 Good

cynthia

Stayed 1 night in Oct 2023

10/10 Excellent

Sagar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained
Stayed 1 night in Nov 2023
Response from Comfort GM on 8 Dec 2023
Thank you for your feedback

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Front Desk Worker (Friday night)
Stayed 1 night in Nov 2023
Response from Comfort GM on 8 Dec 2023
Thank you we appreciate you

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

8/10 Good

JaQuita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Comfort GM on 8 Dec 2023
thank you for your feedback

8/10 Good

harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Comfort GM on 8 Dec 2023
thank you for your feedback

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This is an older facility. The carpet in the lobby and hallway was worn and dirty but the room itself was clean. The bed was comfortable.
Stayed 1 night in Nov 2023
Response from Comfort GM on 11 Dec 2023
Thank you for taking the time to give your feedback

10/10 Excellent

RYAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remodeled
Remodeling going on but was in a room that was mostly done. Bathroom needed a little paint yet but the rest of the room was like brand new. Did not hear any construction from the remodel
Stayed 1 night in Nov 2023
Response from Comfort GM on 8 Dec 2023
we appreciate you thank you

10/10 Excellent

Charlotte Y

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Lisa

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condemn this place.
Wprse hotel ive ever stayed in. Toilet didnt flush properly and backed up. Notified hotel staff and they did absolutely nothing to remedy the issue. Attempted to contact the manager this past monday but couldn't get ahold of her. I want a refund.
Stayed 1 night in Oct 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities
Nice convient spot plenty of restraunts close by
Stayed 1 night in Oct 2023

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a total of 6 rooms for 3 nights each. The first room 209 the tv didn't work, after several attempts to get it to work, they noticed the cable had been clipped. It took up over an hour of our time. Then were moved to room 215 where we noticed the next morning, the shower wasn't working correctly. They said they would have someone come check it out. We asked 2 different times to have someone check it out. They said the manager, Amanda, would contact us. When she hadn't responded before we checked out, we called on our way home. She then said oh it's working now so I don't know what you are talking about. We have a video of the stream coming out of the showerhead. The next room was 212 where there was food on the floor, the furniture was all broken apart. The wall register was broken apart where the air blows out. My child could have stuck their hand in and been hurt. That room was moved to room 211 after that. That room had a toilet the ran constantly unless you shook the handle after every use. On top of bad rooms, the only working ice machine was on the third floor. The continental breakfast was majorly lacking too. I would not recommend staying there.
Stayed 3 nights in Sep 2023

8/10 Good

Danilo

The hotel is nice & clean. Newly renovated and price is reasonable.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff check in was great. Very helpful and friendly
Stayed 1 night in Sep 2023
Response from Comfort GM on 27 Sept 2023
Thank you for your feed back

4/10 Poor

JD

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would not stay there again. The AC unit could not be used because the smell was so bad. This was the poorest condition that I’ve have ever seen in a Comfort Inn.
Stayed 1 night in Aug 2023
Response from Comfort GM on 27 Sept 2023
Im sorry this was your experience on behalf of are team

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Comfort GM on 27 Sept 2023
Thank you for staying with us

8/10 Good

Mark

Stayed 1 night in Aug 2023
Response from Comfort GM on 27 Sept 2023
Thank you for staying with us

10/10 Excellent

Carl

Stayed 1 night in Aug 2023
Response from Comfort GM on 27 Sept 2023
Thank you for staying with us

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean, and the staff was very friendly!
Stayed 1 night in Aug 2023
Response from Comfort GM on 27 Sept 2023
Thank you for staying with us

10/10 Excellent

PEGGY, SENECA

Stayed 1 night in Aug 2023
Response from Comfort GM on 27 Sept 2023
thank you for staying with us

8/10 Good

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff friendly. Breakfast food not kept full when we went to eat most stuff was gone.
Stayed 1 night in Aug 2023
Response from Amanda on 7 Aug 2023
Thank you for your feedback I will speak with the breakfast person and get this fixed

10/10 Excellent

KATHY

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All was great but they need to put tissues in the rooms and an umbrella out back from the pool.
Stayed 2 nights in Aug 2023
Response from Amanda on 7 Aug 2023
Thank you for your feedback we will take it in to consideration on the umbrella

10/10 Excellent

Bill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment
Stayed 1 night in Aug 2023
Response from Amanda on 7 Aug 2023
Thank you for your feedback

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large bedrooms and bathrooms, very comfortable mattresses, easy on and off from expressway. But most noticeable thing was how pleasant and helpful Jon at the front desk was. He answered the phone very promptly and went above and beyond helping us when we checked in. Please share this with him.
Stayed 1 night in Jul 2023
Response from Amanda on 7 Aug 2023
Thank you for your feedback

4/10 Poor

Betsy

Stayed 1 night in Jul 2023
Response from Comfort GM on 27 Sept 2023
thank you for staying with us

8/10 Good

Robert

Stayed 1 night in Jul 2023
Response from Amanda on 7 Aug 2023
Thank you for staying with us

10/10 Excellent

Mannon, Winchester

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and up to date. Bed was very cozy. A little excitement completely beyond the staffs control but felt welcome the whole time there!
Stayed 1 night in Jul 2023

8/10 Good

Devashis

Stayed 1 night in Jul 2023

4/10 Poor

MICHAEL, LOUISVILLE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathtub dirty. Microwave cord too short to reach outlet. Desk clerk moved it to our desk chair so it would reach the outlet. A.C. Noisy, didn’t work well. Would not stay here again.
Stayed 1 night in Jul 2023

4/10 Poor

Shawn

Liked: Staff & service
Disliked: Cleanliness
Hair and a dead bug on shower walls. Small tv for “suite” room. Tv set up so you can’t game or watch a roku
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Jul 2023