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Reviews of Quality Hotel and Leisure Centre Youghal

3 out of 5
Quality Hotel and Leisure Centre Youghal
Redbarn Beach, Youghal, Cork

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 185 reviews" "
Rating 8 - Good. 83 out of 185 reviews" "
Rating 6 - Okay. 18 out of 185 reviews" "
Rating 4 - Poor. 10 out of 185 reviews" "
Rating 2 - Terrible. 4 out of 185 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to go back.
Great stay in hotel apt with family. Newly renovated, shower in main bathroom was amazing. Very well equipped kitchen. Did not plan on using the dishwasher or washing machine/ tumble dryer, however they came in very handy when we decided to use the gym while the kids went to kids club and needed to wash our smelly workout gear! Lovely food in the restaurant. All staff very efficient and friendly that we came across, from front desk to maintenance man, to cleaning ladies. Delighted we have found this spot as we’ll definitely be back.
Stayed 3 nights in Apr 2022
Response from Guest Relations on 17 Apr 2022
Dear Sue, Thank you for your lovely review following your recent stay with us. We are so pleased to hear that your enjoyed all of the hotel amenities. We look forward to welcoming you and your family back very soon.

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool for this facility is part of a separate health club. You have to call in advance to reserve a time directly with the health club. And it is not open 7am-10 pm. When we arrived at 6, we went to the health club and were told the last hotel guest booking was at 5 (check in isn't until 4). First one for the morning would have been 10. Kids were disappointed but we thought we could make it up to them by letting them play some arcade games in the game room. But the games all only take coins, and there wasn't a change machine available and neither the bar/restaurant or hotel staff could provide change. Then we thought we would let the kids watch a movie in the room, but the very old tv had one channel available, and when we hooked up our firestick with HDMI there was no sound. There was a washing machine in the unit, but it didn't dry. Overall, was a disappointing experience.
Stayed 1 night in Apr 2022
Response from Guest Relations on 12 Apr 2022
Dear Rebecca, Thank you for your feedback regarding your recent stay. We are very disappointed to hear that you were not fully satisfied with your stay. Our leisure centre is open from 7.00am to 10.00pm. Children’s hours are from 9.30am to 7.00pm to allow for adult swims and member times for the pool. The pre-booking system is to ensure that all families will have an opportunity for a swim time. Once there is availability of time-slot we are happy to accommodate swim bookings prior to check-in, and even after check-out We have investigated and rectified the sound issue with the TV. The games arcade is a seasonable amenity and would not facilitate a coin machine. We do try to accommodate as much as possible through our reception and bar. When a washer dryer is not available, we do provide an extendable airer for guests to use. We do hope that you did get the opportunity to welcome you back whereby you can fully enjoy your time with us.

8/10 Good

Damien

Stayed 1 night in Mar 2022
Response from Guest Relations on 30 Mar 2022
Dear Damien, Thank you for taking the time to post your rating. We are so pleased that you enjoyed your time with us, and we look forward to welcoming you back very soon.

2/10 Terrible

Julia

Stayed 2 nights in Mar 2022
Response from Guest Relations on 29 Mar 2022
Dear Julia, Thank you for your feedback. My sincere apologies, that our efforts to resolve your accommodation requirement did not meet your satisfaction. Our team had done their utmost in acquiring an upgrade for you. Unfortunately, when you attended our leisure facilities, it was reaching closing time so they would have been unable to facilitate a swim time. I do hope it did not mar your overall experience and that you had the opportunity to enjoy the local amenities.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here in this property. Very helpful & friendly staff. Food was very nice. Apartments were great.
Stayed 2 nights in Feb 2020
Response from Guest Relations on 5 Mar 2020
Many thanks for your review. We are delighted you enjoyed your stay & we hope to see you return soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good, the bath tub was a jacuzzi bath and the bed was comfy.
Stayed 1 night in Feb 2020
Response from Guest Relations on 21 Feb 2020
Many thanks for taking the time to review - we are glad that you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff as always were great and very pleasant to deal with.
Stayed 2 nights in Oct 2019
Response from Guest Relations on 29 Nov 2019
Many thanks for your kind review. Pleased to see you are happy with our staff.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Guest Relations on 2 Dec 2019
Thank you for taking the time to post your kind review.

6/10 Okay

Verified traveller

Car broke down and didn’t make it there.Talked to Expedia agent who cancelled our reservation and said they would follow up on getting our money back but have not heard from Expedia.Very disappointed as I have used Expedia a lot.
Stayed 1 night in Oct 2019
Response from Guest Relations on 29 Nov 2019
I'm sorry to hear of the issues you experienced in getting to us. I do hope you get to come visit another time. The review received reflects on the hotel itself, so I do hope Expedia have resolved the issue over refund.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Eileen. on 14 Oct 2019
Thanks for posting your kind rating

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location.
We loved this place. We were close enough to walk into Youghal . We had a two bed room apartment with a Seaview. It is not a fancy place but affords all necessities. Pool is nice, but not really clean. Breakfast buffet was very good. This is not a five star but it is a solid 4.
View from our hotel room aft red barn beach
Stayed 2 nights in Sep 2019
Response from Guest Relations on 1 Oct 2019
Hi Patricia, Thanks for your kind words. Delighted you were happy with what we had on offer. I will pass your comments on regarding our leisure facilities. We hope to welcome you again.

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, room comfort
Not top notch but still very comfortable.
We loved the location. The hotel is a little rundown and does not really supply basic necessities for the kitchen. We travelled from Canada so we did not bring any equipment. We found the staff very helpful and kind. It would be helpful if you tried a little harder in the kitchen side of things. Beds are comfortable.
Stayed 2 nights in Sep 2019
Response from Eileen. on 1 Oct 2019
Hi Patricia, Thank you for your comments regarding your recent stay. It was a pleasure to have ye. The hotel is currently undergoing investment and refurbishment in winter months, so we will be picking up on this again soon. Thank you for your comments with regards kitchen, I will certainly pass these onto our accommodation team. We hope you enjoyed the rest of your trip to Ireland and had a safe journey home.

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2019
Response from Guest Relations on 1 Oct 2019
Hi Emma, Thanks for taking the time to post your score.

8/10 Good

Konstantins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Guest Relations on 20 Sept 2019
Thank you for your review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for families and looking for quiet nice place in Youghal
Stayed 2 nights in Sep 2019
Response from Guest Relations on 17 Sept 2019
Thank you for your kind review. Happy to see you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from Guest Relations on 11 Sept 2019
Many thanks for your kind review.

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Great place for family break
Great place.the 2 bed apartment was really good and very nicely decorated
Stayed 1 night in Aug 2019
Response from Guest Relations on 9 Sept 2019
Delighted to see you enjoyed the accommodation on offer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Res on 28 Aug 2019
Many thanks for staying with us in Youghal. We hope you enjoyed your break. We look forward to welcoming you back soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
My wife arrived at check in and inspite of the page here and my ringing in advance to confirm, they did not accept my credit card, the staff we unhelpful and aloof, even whenni pointed out the error on expedia where i made the booking and the fact that i had rang to check. If this is their attitude to customer service i strongly urge other travellers to look else where. We paid a premium for another hotel booking with no notice, as the initial experience was so bad. At least they did not take the cancellation fee, but they kept my deposit.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the apartment, it was very spacious and very clean , we will definitely go back there again
Stayed 2 nights in Aug 2019
Response from Reservations on 19 Aug 2019
We look forward to welcoming you and your family again soon. Thanks for taking the time to post your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Res on 28 Aug 2019
Many thanks for staying with us in Youghal. We hope you enjoyed your break. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was fantastic beautiful and clean kids enjoyed it grand brake
Stayed 3 nights in Aug 2019
Response from Reservations on 19 Aug 2019
Delighted to see you enjoyed your time with us. We look forward to welcoming you and your family again soon. Thanks for taking the time to post your kind review.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Overall enjoyable stay
We enjoyed our stay at the Quality Hotel. Had an apartment which was spotlessly clean. All the staff were very friendly and an early check in was accomodated. There was plenty of activities for the kids with supervised disco and movies. Was a particularly busy weekend and the staff in the bar were over stretched a little it seemed, but maintained the friendly service.
Stayed 1 night in Aug 2019
Response from Res on 28 Aug 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Very family friendly, good food and helpful staff. Could be more seating room in the bar
Stayed 2 nights in Aug 2019
Response from Res on 28 Aug 2019
Many thanks for your review - we are actually looking at extending the bar area to accommodate more seating - we will keep you updated on any definate plans via our facebook page. We look forward to seeing you in Youghal again soon.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Res on 28 Aug 2019
Many thanks for staying with us in Youghal. We hope you enjoyed your break. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Travelled with family
Hotel is a bit tired but has a good recreation centre. Nice location on the beach.
Stayed 2 nights in Jul 2019
Response from Reservations on 28 Aug 2019
Many thanks, each season we complete a lot of upgrades. We hope you can experience these on your next visit. We are indeed lucky with our location. We look forward to welcoming you to Youghal again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Res on 28 Aug 2019
Many thanks for staying with us in Youghal. We hope you enjoyed your break. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
This hotel is a fantastic place to bring children. Right in the beach and lots for them to do in the leisure centre; games room; kids clubs etc
Stayed 2 nights in Jul 2019
Response from Res on 28 Aug 2019
Many thanks for staying with us in Youghal. We hope you enjoyed your break. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. Food was good value and quick service. The location was also great, with access directly to the beach.
Stayed 2 nights in Jul 2019
Response from Reservations on 19 Aug 2019
Very happy to see you enjoyed your time with us, we are lucky with our location.. We look forward to welcoming you and your family again soon. Thanks for taking the time to post your kind review.

8/10 Good

nuala

Liked: Cleanliness, staff & service
Fabulous location
Fabulous location rite on beach, swimming pool was very busy, good restaurant
Stayed 2 nights in Jul 2019
Response from Reservations on 19 Aug 2019
We look forward to welcoming you and your family again soon. Thanks for taking the time to post your kind review.

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
My stay was brilliant very child friendly lovely food service etc.
Stayed 3 nights in Jul 2019
Response from Reservations on 19 Aug 2019
Many thanks for your review.We look forward to welcoming you and your family again soon. Thanks for taking the time to post your kind review.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Reservations on 28 Aug 2019
Many thanks for staying with us in Youghal. We hope you enjoyed your break. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Reservations on 28 Aug 2019
Many thanks for staying with us in Youghal. We hope you enjoyed your break. We look forward to welcoming you back soon.

8/10 Good

Ms. A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel right on the beach.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was nice, right on the beach. Rooms were a nice size and bathroom good too.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very relaxing . listening to the sea at night. great location
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location
The hotel is located at a very nice beach, with wonderful views. At check in, we were upgraded to a newly renovated, large apartment. The space was very nice and spacious with 2 bedrooms. The only issue we had was the walls are very thin and you could hear every word your neighbors across the hall were saying. Other than that, our stay was very nice. Breakfast was also a very good buffet. Thank you.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Apartment was very close to hotel with amazing sea views. The only fault was the swimming pool, it was very cold, kids had to get out after awhile.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was lovely, reception staff were great. The bar staff hadn't a clue what they were at and also extremely slow.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families Lovely apartment and facilties great location Staff very welcoming friendly and helpful Service in bar for food very poor but food itself very tasty and well presented
Stayed 1 night in Mar 2019

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, room was clean and warm, nice facilities.
Stayed 1 night in Mar 2019

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit to the beach!
Lovely seaside hotel. Older but perfect for family stay. Right on the beach. Great staff.
Stayed 1 night in Mar 2019
Response from Reservations on 25 Mar 2019
Many thanks for taking the time to review your stay. We are glad you enjoyed our superb beach location, Regards, Front Office Team

8/10 Good

JANINA

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019