Exterior

Reviews of Red Roof Inn Cincinnati Airport–Florence/ Erlanger

2 out of 5
Red Roof Inn Cincinnati Airport–Florence/ Erlanger
599 Donaldson Highway, Erlanger, KY

Reviews

6.4
Rating 10 - Excellent. 222 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 171 out of 1004 reviews" "
Rating 4 - Poor. 147 out of 1004 reviews" "
Rating 2 - Terrible. 188 out of 1004 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean & quiet room. The hotel is located accessible to places I needed to be. No problems
Stayed 3 nights in Mar 2024

10/10 Excellent

larry

Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 26 Mar 2024
Dear Larry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not as advertised and a refund was refused all around. I’ll never stay with red roof or use Expedia again. Poor service, poor environment and poor business.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 22 Mar 2024
Dear Brittany,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. You stated that the poor service, poor business and the other issues hindered your stay. Based on my investigations, I am seeing where you booked a smoking room and was not satisfied with it. You then inquired about a non-smoking room and when you were informed about the price difference you were not pleased. Nevertheless, our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and we wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Sam

Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 22 Mar 2024
Thank you for taking a moment to leave a review, Sam. The staff and I at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't bad it wasn't great, it's a hotel with a bed a shower no bugs that i seen, overall clean i have no real complaints.
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 17 Dec 2023
Dear Michael, Thank you for taking the time to complete our guest survey. I appreciate your comment following your recent stay at the RED ROOF INN FREEHOLD regarding the cleanliness and shower. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Michael

Response from Gabrielle RediResponse Specialist on 14 Jan 2024
Thank you for taking a moment to leave a review, Michael. The staff and I at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 Terrible

Tyler

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got the room we told housekeeping that the sinks were clogged and nothing was done and when we checked out and went to work we come back and booked through Expedia and they said that they are charging us for the clogged sink, when clearly it wasn't us they took our only $67 that we had to our name and made us leave when we didn't even clog the sinks and we informed them when we first got in the room that they were clubbed they didn't send me maintenance they didn't do nothing but still our money
Stayed 1 night in Nov 2023
Response from Devorine RediResponse Specialist on 5 Dec 2023
Dear Tyler!Thank you for sharing your experience with us. The situation you described regarding the clogged sink and was charged is truly regrettable. We are very sorry for your experience. It is our aim to deliver on an comfortable and positive experience for all our guests, so to prevent this from happening again, I am sharing your feedback with management in an effort to ensure that your concerns are addressed. I really appreciate you bringing this to our attention.Thank you for choosing Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

kathy

Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 23 Dec 2023
Hello Kathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management RediResponse Specialist

6/10 Okay

Carly

Disliked: Cleanliness
There were holes in my comforter and sheets
Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on 13 Nov 2023
Dear Carly,Thank you for your review following your stay at Red Roof Inn Cincinnati Airport–Florence/ Erlanger. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that there were holes in the comforter and sheets. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Kamryn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great if you’re looking for two clean beds! Nothing special or crazy. Our dead bolt locked us out and they came and yanked it off with a drill haha. Very friendly and helpful though! The property is just old and not very nice.
Stayed 3 nights in Oct 2023
Response from Tianna RediResponse Specialist on 2 Nov 2023
Dear Kamryn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room, and the hospitality of our staff however, you mentioned that the upkeep of the property was not to your liking. Red Roof hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Carmel

Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 26 Oct 2023
Hello Carmel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

El Hacen

Liked: Amenities
Good
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 26 Oct 2023
Dear El Hacen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Tracy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 24 Oct 2023
Hello Tracy,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciate your 6/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Jill

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 24 Oct 2023
Hello Jill,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Eric

Disliked: Staff & service
The room service beat on our door to clean at 9am when checkout not til 11
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 31 Oct 2023
Dear Eric,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. Please allow me to extend my humblest apologies for the inconvenience caused due to the encounter you had with the housekeeping staff. For future travels, should you encounter any issues with us, please do not hesitate to contact the front desk directly in real time.Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on 21 Oct 2023
Hello Alejandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I were happy to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good location
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 26 Sept 2023
Hello Jorge, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Dexter, Crown Point

Disliked: Cleanliness, property conditions & facilities
This is a budget hotel.
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on 22 Sept 2023
Hello Dexter,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail RediResponse Specialist

8/10 Good

Sheila

Liked: Room comfort
Stayed 2 nights in Aug 2023
Response from Toni-Ann RediResponse Specialist on 3 Sept 2023
Hello Sheila, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty smell. One light was not even able to be plugged in as no socket. I wish I could send you a picture of the shower that I had. And the sad thing is that I tried to cancel my Sunday night reservation. But I was too late to do so. I have always been happy with your service. I know that I made the reservation.
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 1 Sept 2023
Dear Terry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the shower you had and the nasty smell you mentioned that you encountered. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Please accept our apologies. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 29 Aug 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Gift

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If your in a bind.
Bed had burn holes on it. Bathroom was not swept others people hair was on the floor. There was a fire in the parking lot the person working there had to deal with. It's was a cheap hotel needed for the two nights. Recommend if your in a bind but that's it.
Stayed 2 nights in Aug 2023
Response from Tianna Red Roof Management on 19 Aug 2023
Hello Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the burnt holes, the parking lot situation and the other highlighted concerns that hindered your stay. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review and we wish you all the best in your future travels.Sincerely,Tianna Red Roof Management

2/10 Terrible

Luis

Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on 4 Sept 2023
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

2/10 Terrible

Danielle, Dayton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on 15 Aug 2023
Hi Danielle,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 Terrible

Michal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on 15 Aug 2023
Hi Michal,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 Good

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on 9 Aug 2023
Hello Bettina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on 9 Aug 2023
Hello Desiree,Your review of the Red Roof Inn Cincinnati Airport–Florence/ Erlanger was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

6/10 Okay

Pearl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches crawling around in the room
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on 9 Aug 2023
Dear Pearl,I appreciate you sharing your feedback following your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on 6 Aug 2023
I appreciate the time that you took to share your sentiments with us, Heather. Our team at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

2/10 Terrible

Jeff

Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 30 Aug 2023
Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Blair

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In a word…gross.
We stayed for about 5 hours before a flight. It was one of the more gross hotels I have ever stayed in. We went cheap knowing we’d be there for a few hours max but if I were staying any longer I would have left. Holes in the walls. The welcome mat inside the hotel room was caked in dirt and the shower was not something I would have ever, EVER, stepped a foot in. More brown than white. The toilet ran the entire time we were there and when I went to the front desk to drop off my key, the night clerk was outside smoking in front of the lobby and having a fairly lewd conversation on FaceTime. It was not good.
Stayed 1 night in Aug 2023
Response from Sashauna Red Roof Management on 4 Aug 2023
Dear Blair,Thank you for taking the time to tell us about your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the holes in the walls, the lack of cleanliness and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Hotel was disgusting. We had to go buy our own pillows and blankets. Air conditioning didn’t work and the TV didn’t work. Called front desk and was told to wiggle the cords behind the TV which didn’t work. Room smelled like marijuana. Floors were dirty and had dead flies and other bugs on it. The handle you turn the water on in the shower was broken when you tried to turn the water on for the bathtub it would fall off. The bed clothes had brown and black stuff on them as well as the pillow cases. We had to strip the entire beds. The hotel is run down and nothing is upkept. The bathtub had patches in it where it had been cracked and once you finally got the water to work you would slip on those spots. Honestly you would be better off sleeping in your car somewhere if this place was your only option. Nastiest hotel I have ever stayed at.
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 2 Aug 2023
Hello Michael,We are sorry to hear your recent experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great quick stop for the night after my flight arrived late into Cincinnati.
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 25 Jul 2023
Hello Stephen, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. It's great to see you enjoyed your stay, resulting in a 4/5 score. It is so rewarding to read that you enjoyed the convenience of location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna RediResponse Specialist

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 25 Jul 2023
Hello William,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

6/10 Okay

Carol

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Nishaye Red Roof Management on 22 Jul 2023
Hello Carol, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just needed a 1 night stay near the N KY/Cincinnati Airport bc I had a early morning flight. Everything was very convenient.
Stayed 1 night in Jul 2023
Response from KM on 17 Jul 2023
Thank you for your feedback we appreciate it. We look forward to serving you again when you are in the area.

8/10 Good

Kasey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Got rest.
Stayed 1 night in Jul 2023
Response from km on 17 Jul 2023
We appreciate your feedback

4/10 Poor

Ronald

Odor in room. Refrigerated truck running all night outside our room.
Stayed 2 nights in Jul 2023
Response from Tianna RediResponse Specialist on 17 Jul 2023
Hello Ronald, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the odor of the room and the noise disturbances you encountered. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

4/10 Poor

Patricia

Travelled with partner
Disliked: Property conditions & facilities
The toilet ran constantly, the air conditioner didn't work very well it was extremely hot. Called the front desk to tell them about the toilet they said to shut the bathroom door so we didn't hear it. Tried calling back to tell them the air wasn't working and got no answer the rest of the evening.
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 17 Jul 2023
Hello Patricia,Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. You indicated that you were unsatisfied with the broken air conditioner and toilet. Please accept my sincerest apologies for any inconvenience caused. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.We hope to continue to provide great experiences for you. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna RediResponse Specialist

2/10 Terrible

Raymond

Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 5 Aug 2023
Hello Raymond, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger were disappointed to see your 1/5 score following your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna RediResponse Specialist

8/10 Good

Robert

Stayed 1 night in Jun 2023
Response from Chevanese RediResponse Specialist on 16 Jul 2023
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

10/10 Excellent

Martel Sidick

Liked: Cleanliness, property conditions & facilities
One of the best “Red Roof Inns” I’ve stayed at yet.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on 13 Jul 2023
Hello Martel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know that you found our hotel to be one of the best you've ever stayed. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

4/10 Poor

Diane

Disliked: Property conditions & facilities
There was a distinct odor of musty mold or stale urine in the room. The bed was very hard and uncomfortable and places on the wall were paint chipped or worn away. There was no non-slip mat for inside the shower and soap and shampoo were not replaced during the entire stay of 3 nights.
Stayed 3 nights in Jul 2023
Response from Oniel Rediresponse Specialist on 13 Jul 2023
Hi Diane,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered an unpleasant odor in the room and bed comfortability wasn't to your liking, please accept our most sincere apologies for any inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

6/10 Okay

Charity

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you book a room with 4 people, only expect 2 towels. Some of the staff was rude when asking for more towels. Room and area are ok but don't ask for good customer service.
Stayed 2 nights in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 7 Jul 2023
Dear Charity, Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. I am sorry that your experience was less than ideal due to the poor service you reportedly received indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

6/10 Okay

Kristin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in staff was friendly. The hotel room wasn't very clean. Not only was everything old and stained but it was just dirty. We didn't even sleep with the blankets because they were dirty and stained.
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 7 Jul 2023
Dear Kristin, Thank you for taking part in our guest survey following your stay at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. It’s great to hear the front desk staff was friendly. You however indicated there was highlighted uncleanliness. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Martha

Stayed 5 nights in Jun 2023
Response from Tianna RediResponse Specialist on 26 Jul 2023
Hello Martha,Thank you for taking a moment to complete our survey at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. I am glad to see that you were pleased with your stay, prompting your 5/5 score. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and incredibly helpful. The room was clean and well maintained.
Stayed 1 night in Jun 2023
Response from Recordo Rediresponse Specialist on 6 Jul 2023
Dear Rosalie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. It's so delightful to hear that you had a great experience with us, especially regarding your highlights about our clean, well maintained rooms and incredible staff.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future. Sincerely,Recordo Rediresponse Specialist

8/10 Good

Beverly

Stayed 1 night in Jun 2023
Response from Nishaye Red Roof Management on 22 Jul 2023
Hello Beverly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 Good

Robert

Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 2 Jul 2023
Dear Robert, We at the RED ROOF INN TAMPA FAIRGROUNDS - CASINO are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Corrine

Travelled with family
There were two of and we were given just one towel We were told that if we wanted another it would cost us.
Stayed 2 nights in Jun 2023
Response from Recordo Rediresponse Specialist on 29 Jun 2023
Hello Corrine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. It's truly disheartening to hear that your experience didn't meet your expectations. Please accept our sincerest apologies for the indicated experience. Please know that this is not a level of service that we stand for and will be taken into consideration to make the necessary changes to ensure satisfaction. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist