Property amenity

Reviews of Residence Inn by Marriott Cincinnati Airport Erlanger

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 309 reviews" "
Rating 8 - Good. 92 out of 309 reviews" "
Rating 6 - Okay. 24 out of 309 reviews" "
Rating 4 - Poor. 12 out of 309 reviews" "
Rating 2 - Terrible. 11 out of 309 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It is a terrific place.
Stayed 1 night in Apr 2024

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time the people were very nice this is a great place to stay
Stayed 3 nights in Apr 2024
Response from Brian Wipprecht on 9 Apr 2024
Greetings Samuel,Thank you for staying with us, and thank you for providing a review about your experience as well! We are happy to see that you enjoyed your visit with us, and found our staff to be nice! We will share this feedback with our teams.It was a pleasure serving you, and we hope you choose to stay with us again when you travel back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brian Wipprecht on 8 Apr 2024
Hi Jennifer,Thank you for choosing to stay with us, and thank you for providing this wonderful review about your experience. We appreciate the feedback, and will share it with our teams. It was a pleasure serving you, and we hope you stay with us again when you travel back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Steven, Batavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GR Solaris is always clean friendly, good food selection, love this place, brings us back twice a year.
Stayed 1 night in Mar 2024
Response from Brian Wipprecht on 18 Mar 2024
Hi Steven,Thank you for staying with us, and thank you for providing a wonderful review about your experience! We are thrilled to see that you enjoyed your stay, and found the food, cleanliness, and service to be a good choice for you when you travel! We will share this feedback with our teams as well.It was an absolute pleasure serving you, and we hope you stay with us again when you travel back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian Wipprecht on 11 Dec 2023
Hi Russell,Thank you for choosing to stay with us at the Residence Inn Cincinnati Airport, and thank you for providing us with a review about your experience as well! We are excited to see you enjoyed everything! We appreciate you letting us know, and we will share your feedback with our teams.Thank you again,-Brian Wipprecht, General Manager

10/10 Excellent

Lakeshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay overall
Stayed 1 night in Nov 2023
Response from Brian Wipprecht on 13 Nov 2023
Greetings Lakeshia,Thank you for choosing to stay with us at the Residence Inn Cincinnati Airport. We appreciate your business, and we appreciate you providing a review about your experience as well! It is great to see you enjoyed everything. We will share this with our teams.It was a pleasure serving you, and we hope to see you again when you travel back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Brian Wipprecht on 10 Nov 2023
Hi Shawn,Thank you for choosing to stay with us at the Residence Inn Cincinnati Airport. We appreciate you providing us with a review about your experience! We were delighted to see you enjoyed everything, and we will share your feedback with our teams. We hope to have an opportunity to serve you again soon! Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home while on work trip
Great place to stay if you're bringing a pet- lots of green areas outside to walk, we brought our rough collie, "Miss Lassie" and a great trip was had by all! Thank you to the hotel staff for super service, much appreciated!
Stayed 2 nights in Oct 2023
Response from Brian Wipprecht on 6 Nov 2023
Hello, and thank you for staying with us at the Residence Inn Cincinnati Airport! We appreciate you providing us with a review about your experience as well! We are thrilled to see you enjoyed our pet friendly property and the surrounding area, and that Miss Lassie had a great trip as well. We will make sure to share this feedback with our teams. It was a pleasure serving you, and we hope to have an opportunity to serve you again in the future.Thanks again,-Brian Wipprecht, General Manager

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brian Wipprecht on 6 Nov 2023
Hi Kelly,Thank you for staying with us, and thank you for providing a review about your experience. We are happy to see you enjoyed your stay overall. We hope to see you again when your travels bring you back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Matisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brian Wipprecht on 17 Oct 2023
Hello Matisa,Thank you for choosing to stay with us, and thank you for this wonderful review about your experience! We are excited to see that you had a great visit, and we will share this with our teams. It was a pleasure serving you, and we hope to see you again soon!Thanks again,-Brian Wipprecht, General Manager

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brian Wipprecht on 10 Oct 2023
Dear Debra,Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Matisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brian Wipprecht on 9 Oct 2023
Hello Matisa,We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Cincinnati area.Thank you,-Brian Wipprecht, General Manager

10/10 Excellent

tyria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quiet
Stayed 1 night in Sep 2023
Response from Kristen on 26 Sept 2023
Tyria, Thank you for staying with us. We appreciate you taking the time to let us know about your stay. We are glad that we could provide you with quiet and comfortable accommodations. We hope to see you again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an excellent value. I would stay here again if I were in the area.
Response from Kristen on 26 Sept 2023
Michael, Thank you for staying with us. We are pleased to see that you enjoyed your stay with us. I will gladly share your feedback with my team. We will look forward to seeing you again in the future.

6/10 Okay

Megan

Liked: Cleanliness
There was only one door to the shower which left water flowing out on to floor. No hair dryer as stated there would be. No additional linens provided for pull out sofa when noted or would be used. Was not as we experienced at same establishment in Troy, Ohio.
Stayed 1 night in Sep 2023
Response from Kristen on 26 Sept 2023
Megan, I am so sorry to hear of your experience at our property. This is not our standard nor the experience we wanted you to have. I have communicated your feedback with the appropriate departments to ensure this was an isolated incident. Please know if you were to return you would not have the same experience. Thank you for staying with us we hope you will give us another chance in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
Stayed 1 night in Sep 2023
Response from Kristen on 26 Sept 2023
Linda, Thank you for the opportunity to serve you. We appreciate you taking the time to let us know about your positive experience. We are so glad that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Amy

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Kristen on 26 Sept 2023
Amy, Thank you for taking the time to leave us a 5 out of 5 rating. We are so happy you enjoyed your time at our property. We will gladly share this with our team. We hope to see you again when your travels bring you back to the area.

6/10 Okay

william

Travelled with partner
Disliked: Amenities
Housekeeping should not be banging on the door at 8 am when checkout is 11. We were woke up needlessly. Ridiculous. Let guest turn in keys and have them clean rooms. Also you need ice machines in your hotel. Will not stay again. Also credit card charged 170$ fee you won’t refund for no reason.
Stayed 1 night in Sep 2023
Response from Brian Wipprecht on 18 Sept 2023
Hello William,Thank you for staying with us, and thank you for sharing this honest feedback about your experience. We apologize that our Housekeeping colleagues knocked on your door prior to check-out. We will address that with our team. Our hotel does not have public ice machines, as there is an ice maker in each suite's freezer. The idea behind this is to be more like home. Also, please feel free to reach out to us regarding the fee you are seeing. We would be happy to assist!Thanks again,-Brian Wipprecht, General Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was placed in room at end of hall... with a "mechanical room" next to it which contained loud motorized systems that switched on at random times through my entire stay, sometimes for up to ten minutes at a stretch.
Stayed 2 nights in Sep 2023
Response from Brian Wipprecht on 18 Sept 2023
Hi Thomas,Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay. We appreciate your honest feedback on your stay, and we apologize you experienced issues with noise. This feedback helps us to continually improve the guest hotel experience. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. We welcome you again and will strive to make your future stays even better!Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place before traveling. Staff was super when checking into the property. We will stay here again!
Stayed 1 night in Aug 2023
Response from Brian Wipprecht on 31 Aug 2023
Hi Susan,Thank you for staying with us at the Residence Inn Cincinnati Airport! We appreciate you providing a review about your experience as well! We were very excited to hear that you enjoyed your stay, our staff, and our services. We will share this feedback with our teams, and we hope to see you again if your travels bring you back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nice as the location was easy to get to and the ability for 3 people to have separate suites in one room provided good sleep. It is at the end of a runway, but the planes were not disruptive. The hotel could use a refresh, as it age was showing (older paint, no USB ports, etc.) However it was clean, the staff was friendly, and the breakfast was good.
Stayed 1 night in Aug 2023
Response from Kristen on 25 Aug 2023
Brian, Thank you for staying with us. We appreciate you taking the time to let us know about your experience at our hotel. It is always refreshing to hear good feedback. We will gladly share with our team your positive words and experience. We hope to see you again in the future. Sincerely, Kristen

10/10 Excellent

Antwanette

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Aug 2023
Response from Brian Wipprecht on 21 Aug 2023
Hello Antwanette,Thank you for choosing to stay with us, and thank you for your excellent review about your experience as well! We were thrilled to see that you enjoyed your stay, and found our Hotel to be clean and comfortable.It was a pleasure having you as our guest. We hope to see you again when your travels bring you back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Sharmila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean place to stay
very spacious hotel and best part is that they had plant based milks for vegans like us. Only wish they had more dinner plates placed in the suite room we stayed at.
Stayed 2 nights in Aug 2023
Response from Brian Wipprecht on 18 Aug 2023
Hi Sharmila,Thank you for choosing to stay with us, and thanks for this wonderful review about your experience as well! We are thrilled to see you enjoyed your stay, especially the hotel configuration and the breakfast options! We apologize for not having enough dinner plates in the suite for you. That is great feedback, thank you!It was a pleasure serving you, and we hope to see you again soon.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Allison

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Brian Wipprecht on 15 Aug 2023
Hi Allison,Thank you for staying with us, and thanks for this wonderful review about your experience as well! We are very happy to see that you enjoyed your stay, and we will share your feedback with our teams! It was a pleasure serving you, and we hope to see you again soon.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Tedra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Brian Wipprecht on 15 Aug 2023
Hello Tedra,Thank you for staying with us at the Residence Inn Cincinnati Airport! We appreciate you taking the time to provide a review about your experience too! It's great to see that you enjoyed your stay. We will share this with our teams.We hope to have an opportunity to serve you again soon!Thanks again,-Brian Wipprecht, General Manager

8/10 Good

Amanda

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from kristen on 8 Aug 2023
Amanda, Thank you for staying with us at Residence Inn Cincinnati Airport. We are glad to see you enjoyed your stay with us. Thank you for taking the time to rate your experience with us. We hope to see you again in the future. Sincerely, Kristen

10/10 Excellent

Tae

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
perfect for our group especially with outdoor pool and a basketball court. I hope they will place one more basketball court so two groups can play.
Stayed 8 nights in Jul 2023
Response from kristen on 24 Jul 2023
Tae, Thank you for staying with us and taking the time to leave us a review. We appreciate your positive feedback. We are so happy to hear that you enjoyed our outdoor area during your stay. We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

John

The heating system was a bit noisy but I could live with that. The bathroom fan was DEAFENING. Room was clean and well appointed and the breakfast was good. Price was okay, too.
Stayed 1 night in May 2023
Response from Brian Wipprecht on 30 May 2023
Hi John,Thank you for choosing to stay with us, and thank you for providing feedback about your experience as well! We were excited to read that you enjoyed your clean suite, complimentary breakfast, and value for price paid. We were disappointed, however, that we failed to provide you with a room that was quiet and in good working order. We apologize and will address this issue in the room right away. Thanks for bringing that to our attention.It was absolutely our pleasure to serve you during your visit, and we would be delighted to have an opportunity to serve you again in the future.Thank you,-Brian Wipprecht, General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Great breakfast.
Stayed 2 nights in May 2023
Response from Brian Wipprecht on 25 May 2023
Greetings James,Thank you for staying with us, and thanks for also providing a review about your experience! We appreciate you letting us know our staff did a nice job, and you enjoyed our complimentary breakfast! We are glad to hear it! We were absolutely delighted to have the opportunity to serve you, and we hope to see you again if you travel back to Erlanger.Thank you,-Brian Wipprecht, General Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and priced right. Suggest a door to separate the bathroom sink area from the bed area. Using the bathroom at night could awaken others.
Stayed 2 nights in May 2023
Response from Brian Wipprecht on 25 May 2023
Hi Charles,Thank you for staying with us, and thank you for providing a review about your experience! We appreciate your feedback, and were thrilled to see you found our location to be convenient and our prices to be reasonable. Great suggestion regarding the door. We will communicate this to our support center as well. It was a pleasure serving you, and we hope to see you again when you travel back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Emily

Stayed 1 night in May 2023
Response from Kristen on 22 May 2023
Thank you for taking the time to rate your experience after staying with us. We are pleased to see you enjoyed our property. Thank you for giving us the opportunity to serve you. We hope to see you again in the future when your travels bring you back to the area.

10/10 Excellent

Jeffrey, Harper Woods

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in May 2023
Response from kristen on 10 May 2023
Thank you so much for taking the time to rate your stay. We are happy to see you enjoyed your time with us. We hope to see you again in the future!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice, your kitchen ladies are great ambassadors for your motel! They are very helpful and professional, and promote customer satisfaction! Good last impression!”
Stayed 1 night in Apr 2023
Response from Kristen on 19 Apr 2023
Larry, Thank you for taking the time to leave us feedback from your recent stay. We are pleased to see you enjoyed your time with us. We will gladly share your feedback with our staff. Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Brandi

Stayed 4 nights in Apr 2023
Response from Kristen on 10 May 2023
Thank you for the 5 out of 5 rating. We appreciate opportunity to serve you during your recent stay with us. We are glad to see you had a positive experience and look forward to seeing you again in the future.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great having two separate bedrooms
Stayed 1 night in Apr 2023
Response from Kristen on 5 Apr 2023
John, Thank you for taking the time to leave us feedback. We are glad to see you enjoyed one of our Two-bedroom spacious suites. We hope to see you again when your travels bring you back to the area.

10/10 Excellent

Ben

Stayed 1 night in Mar 2023
Response from Brian Wipprecht on 3 May 2023
Hi Ben,Thank you for choosing to stay at the Residence Inn Cincinnati Airport, and thank you for this excellent review as well! We appreciate you providing feedback about your experience and we are very happy you enjoyed everything! We hope you stay with us again when you travel back to the area.Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff very nice. The lobby is very inviting and cozy. Clean parking lot.
Stayed 1 night in Apr 2023
Response from Kristen on 5 Apr 2023
Leah, Thank you for staying with us. We are happy to hear of your positive experience. I will gladly share your feedback with our team. We hope to see you again in the future.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Kristen on 20 Feb 2023
Joshua, We appreciate you taking the time to leave us a 10 out of 10 rating. We are pleased to see you enjoyed your stay. We thank you for the opportunity to serve you, and hope you see you again in the future.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very friendly and helpful.
Stayed 1 night in Jan 2023
Response from Brian Wipprecht on 31 Jan 2023
Hi Rita,Thank you for the wonderful review, and thank you for staying with us at the Residence Inn! We appreciate you sharing feedback about your stay. We were thrilled to see that you found our staff to be friendly and helpful! That is what we strive for, and it's awesome hearing it was appreciated. We would love the opportunity to serve you again if your future travels ever include the Northern Kentucky / Cincinnati area!Thanks again,-Brian Wipprecht, General Manager

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was very clean and the breakfast was amazing.
Stayed 3 nights in Dec 2022
Response from Brian Wipprecht on 31 Jan 2023
Greetings Matthew,Thank you for choosing to stay with us, and thank you for this wonderful review as well. We appreciate you letting us know about your experience, and we are delighted to see that it was a great one! We have shared this feedback with our teams.We look forward to the opportunity to serve you again soon when you are back in the area.Thank you again,-Brian Wipprecht, General Manager

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice site and area has nice amenities!
Enjoyed stay with very nice accommodations and various amenities nearby!
Stayed 1 night in Sep 2022
Response from Brian Wipprecht on 13 Dec 2022
Hello Ronald,Thanks for choosing to stay with us at the Residence Inn Cincinnati Airport. We really appreciate you providing us with a Review about your experience as well! It's great to see that you enjoyed your stay and the amenities we provided. We hope to have an opportunity to serve you again soon!Happy Holidays,-Brian Wipprecht, GM

6/10 Okay

Lawrence

Travelled with family
Disliked: Property conditions & facilities
The biggest problem was the shower. With no shower door the water sprayed all over the floor. The floor in the shower was so slippery, we almost fell. I was told by the front desk all studio were this way. Not good!
Stayed 2 nights in Nov 2022
Response from Brian Wipprecht on 13 Dec 2022
Hi Lawrence,Thanks for staying with us, and thank you for writing a review about your stay! We apologize that the shower caused issues with water on the bathroom floor. We are glad to hear you did not fall, however, that is concerning that it was a possibility! Thanks for letting us know about your concerns, we greatly appreciate that. We hope the rest of your stay was comfortable and enjoyable, and we look forward to serving you again in the future! If you need anything in the meantime, please let us know.Happy Holidays,-Brian Wipprecht, GM

8/10 Good

Marva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle from the airport to the hotel took forever. We called the hotel four times and still waited 35 minutes in the cold weather.
Stayed 1 night in Nov 2022
Response from Brian Wipprecht on 18 Nov 2022
Hi Marva,Thank you for staying with us, utilizing our 24/7 Shuttle Service, and thank you for taking the time to give us feedback about your experience. We truly appreciate you letting us know you about this concern, and we apologize this happened. This is definitely uncharacteristic of our Shuttle operation, and we will address this with our teams. We appreciate your patience.Thanks again, and we hope to have the opportunity to serve you again soon.At your service,-Brian Wipprecht, GM

10/10 Excellent

Venis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY LOVED IT!!!
Stayed 5 nights in Oct 2022
Response from Brian Wipprecht on 2 Nov 2022
Hello Venis,Thank you for staying with us at the Residence Inn Cincinnati Airport. Thank you for this fantastic review as well! We are thrilled to see you enjoyed your stay. If we can ever be of further assistance please let us know. We hope to see you again soon.At your service,-Brian Wipprecht, GM

10/10 Excellent

Jihua

Business traveller
Liked: Cleanliness, property conditions & facilities
Room is very clean and with kitchen
Stayed 4 nights in Oct 2022
Response from Brian Wipprecht on 17 Oct 2022
Greetings from the Residence Inn Cincinnati Airport! Thank you for staying with us, and thank you for also providing a great review about your experience. We appreciate seeing when our guests have a great stay, and we'll share your feedback with our teams. We hope to have an opportunity to serve you again.Thanks again!At your service,-Brian Wipprecht, GM

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Elysia

Stayed 1 night in Sep 2022
Response from Brian Wipprecht on 10 Oct 2022
Hello Elysia,Thanks for staying with us at the Residence Inn Cincinnati Airport, and thank you for the wonderful review! We are so glad to see you enjoyed your stay. We hope to have the opportunity to serve you again.Thanks very much,-Brian Wipprecht, GM

8/10 Good

Kenny

Stayed 2 nights in Sep 2022

8/10 Good

Marilee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was a nice hotel, though there were some maintenance issues in the room. There were two door handles that were broken and one actually came off while trying to get the door open.
Stayed 2 nights in Sep 2022
Response from Brian Wipprecht on 14 Sept 2022
Hello there,Thank you for staying with us, and thank you for taking the time to complete a review about our hotel. We are excited to hear you enjoyed the Hotel, and it was a nice stay. We apologize, however, about the issue with the broken door handles. Thank you for bringing that to our attention so we could resolve that issue. We greatly appreciate your feedback there as well!We hope you choose to stay with us again if your future travels include Cincinnati.At your service,-Brian Wipprecht, GM