Restaurant

Reviews of Four Points by Sheraton Dallas Arlington Entertainment District

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 535 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 99 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Juanito

Travelled with partner
Liked: Cleanliness, staff & service
A walking distance to the sporting events location . With a shuttle services.
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 18 Apr 2024
Hi Juanito, Thank you for your review. We are glad you were able to utilize the Arlington Trolley services for your sporting event. We hope to welcome you again soon!

8/10 Good

Vonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Room was nice. The price was better than other hotels in the area. The decor was a bit different. The same exact pictures were above both of the beds.
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 13 Apr 2024
Hello Vonda, Thank you for sharing your feedback with us! We're delighted to hear that you found our staff friendly, enjoyed your room, and appreciated our competitive pricing. We take note of your comments regarding the decor and will certainly consider ways to enhance it for future guests. We apologize for any inconvenience regarding the identical pictures above the beds and will address this to ensure a more diverse decor. We hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 Good

Francine, Fountain Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in Arlington, midway between Dallas and Fort Worth, so we could easily visit both. Also, we were able to walk to Globe Life Stadium to take in a Ranger's game. Our room was nice, separated a living room and a bedroom. Although there was an on-site restaurant with limited hours, breakfast was not complimentary like many other hotel chains.
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 12 Apr 2024
Hello Francine, thank you for sharing your experience with us! We're delighted to hear that you enjoyed our convenient location and the ease of access to the Globe Life Stadium. It's great to know that you found your room comfortable and appreciated the separate living room and bedroom layout. We'll take note of your feedback regarding our on-site restaurant hours and breakfast offerings for future improvements. We hope to welcome you back again soon!

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Iron was stained. Bar was out of stock
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 12 Apr 2024
Hello Robert, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We'll address the issue with the stained iron and ensure it's promptly replaced. Additionally, we'll work to improve our stock levels at the bar to better meet our guests' needs. Thank you for bringing these matters to our attention.

8/10 Good

Christyl

Liked: Cleanliness
Overall good. Downside-Pool was closed and it’s no shuttle service to the airport.
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 12 Apr 2024
Hello Christyl, thank you for you feedback. We are glad to hear you had a overall good stay. Thank you for staying with us we hope to welcome you again soon.

2/10 Terrible

Dzianis

No rooms available
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 9 Apr 2024
Hi Dzianis, Thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.

4/10 Poor

Thomas

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on 9 Apr 2024
Hi Thomas, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

6/10 Okay

Beau

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Horrible lighting in the rooms with very poor lay out of the hotel in general. Body wash and shampoo were very cheap and smelt bad.
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 9 Apr 2024
Hi Beau, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the lighting in the rooms and the layout of our hotel. Your comments are invaluable to us as we continuously strive to improve our guests' experiences. We genuinely appreciate your honest feedback, as it helps us understand where we need to focus our efforts to enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Alexia, Front Office Manager on 9 Apr 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on 4 Apr 2024
Hello Ellen, Thank you for taking the time to provide feedback about your stay with us. We are glad to hear you had a positive experience and hope to welcome you again for another great stay!

8/10 Good

Rajwinder, Citrus Heights

It was pleasant stay, but property is old, it needs renovation.
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on 4 Apr 2024
Hi Rajwinder, Thank you for your feedback! We're glad to hear you had a good experience overall. We apologize for any inconvenience regarding the pool closure and appreciate your understanding. We'll strive to ensure all amenities are available for your next visit. We hope to welcome you back soon!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice and quiet. Very clean. The staff was nice.
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 4 Apr 2024
Hi Tiffany, We're delighted to hear that you enjoyed your stay with us and that our quiet atmosphere, cleanliness, and friendly staff contributed to a positive experience. Your kind words serve as encouragement to our team to maintain our high standards of service. We look forward to welcoming you back for another enjoyable stay soon!

2/10 Terrible

Karltrell

Disliked: Property conditions & facilities
It’s bed bugs covers stink staff poorly trained
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on 31 Mar 2024
Thank you for sharing your feedback with us. We take reports of bed bugs very seriously, and I want to assure you that we have conducted a thorough inspection of our facilities and found no evidence of bed bugs. We apologize if your experience did not meet your expectations, and we will address your concerns about staff training to ensure a better experience for our guests in the future.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hi Dylan, Thank you for taking the time to leave a review. We are glad to see you had a great experience here with us. We hope to welcome you again for another 5/5 stay!

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights, staff was friendly, was clean. I did ask for the room to get serviced. It didn’t the day I asked, but it did the next day. Overall it’s good for when you’re out and about and just using it for sleep like we did.
Stayed 5 nights in Mar 2024
Response from Alexia, Front Office Manager on 30 Mar 2024
Hi Bryan, Thank you for sharing your experience! We're delighted to hear that you found our staff friendly and our hotel clean during your five-night stay. We apologize for any inconvenience regarding the delay in servicing your room, but we're glad to hear that it was taken care of promptly the following day. We appreciate your feedback and hope to welcome you back for another comfortable stay soon!

10/10 Excellent

Gabriela

Travelled with family
Liked: Amenities
The staff was really friendly and the room was exceptional.
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hello Gabriela, Thank you for your review. We are elated to hear about your positive experience with our staff and your exceptional room. We look forward to welcoming you again soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room. Comfy beds
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hello Lisa, We appreciate you taking the time to write a review. We are happy to hear you had a nice, clean stay and enjoyed our comfortable beds. We hope to see you again soon!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet, staff super helpful and friendly
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hello Sabrina, Thank you for taking the time to write a 5/5 review! We are glad you had a positive experience with our staff and were able to enjoy a clean, quiet atmosphere. We hope to welcome you again soon for another exceptional stay.

10/10 Excellent

Rafael

Stayed 3 nights in Mar 2024
Response from Alexia, Front Office Manager on 13 Apr 2024
Hi Rafael, Thank you for taking the time to leave us a 5-star review! We appreciate your positive feedback and are thrilled to hear that you had a great experience during your stay. We hope to welcome you back again soon.

6/10 Okay

Luis

Stayed 3 nights in Mar 2024
Response from Alexia, Front Office Manager on 27 Mar 2024
Hi Luis, thank you for taking the time to leave a review. We appreciate your rating and hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 15 Mar 2024
Hi Margaret, Thank you for taking the time to write a 5/5 review. We are so happy to hear you had a overall nice stay with us. We hope to welcome you again soon.

2/10 Terrible

Andrew

Disliked: Cleanliness
As soon as i check in take a bath and ready to go to bed there was roaches flying around in my room i had to check out and leave and i didn't get back a refund
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 15 Mar 2024
Hi Andrew, We apologize for the unpleasant experience you encountered during your stay. It's certainly not the standard we strive to uphold. Rest assured, we take issues like this very seriously and have addressed the matter with our housekeeping team to ensure it doesn't happen again. We appreciate you taking the time to provide feedback.

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Smelly
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 11 Mar 2024
Hi William, Thank you for your honest feedback. We hope to welcome you again soon.

10/10 Excellent

Frances

Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on 30 Mar 2024
Hello Frances, Thank you for taking the time to leave us a review! We're thrilled to see that you had a flawless experience during your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Tahlia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on 9 Mar 2024
Hi Talia, Thank you for taking the time to give us feedback about your recent stay with us. We hope to see you again soon for another 5/5 stay!

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, bar is closed on Sunday so we were sad about that. Would stay here again.
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on 4 Mar 2024
Hi April, Thank you for your 5/5 review! We apologize for the bar being closed Sunday. We are glad you were able to enjoy our comfortable beds. We look forward to welcoming you for another great stay.

10/10 Excellent

Alexandria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and the place was nice. Except they do not serve dinner but the bar is open.
Stayed 7 nights in Feb 2024
Response from Alexia, Front Office Manager on 28 Feb 2024
Hi Alexandria, Thank you for taking the time to complete a review. We are glad to hear you had a nice experience during your stay. We hope to see you again soon!

10/10 Excellent

Stephanie, Redfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff and clean rooms.
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 24 Feb 2024
Hi Stephanie, Thank you for writing a review. We are glad to hear you enjoyed your stay. We look forward to welcoming you again for another 5/5 experience.

10/10 Excellent

barney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nica and friendly staff
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 17 Feb 2024
Hi Barney, We appreciate you taking the time to share feedback about your stay with us. We are so glad to hear our staff was nice and friendly. We hope to see you again soon for another great stay!

10/10 Excellent

Karthik Nath

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 14 Feb 2024
Hello Karthik, We're glad you found our hotel to be good value for the price. Thank you for the positive review! We hope to welcome you again soon.

8/10 Good

R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the rooms echo, which makes the noise from the hall seem louder than normal. The bed also creaked every time I made a move or got on and off. The shower head looked brand new and was the perfect water pressure! Fridge and tv were both very nice and working great. Will definitely stay again!
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 9 Feb 2024
Hi R, Thank you for your review! We're thrilled to hear that you enjoyed many aspects of your stay, including the showerhead, water pressure, and amenities in the room. We apologize for any noise disturbances caused by echoing and the bed creaking. Your feedback is valuable, and we'll work to address these issues to ensure a more comfortable experience for your next stay. We look forward to welcoming you back!

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room for the price. The proximity to Six Flags was great. Area felt safe compared to some of the other areas in Arlington.
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 9 Feb 2024
Hello Dianna, Thank you for sharing your experience! We're delighted to hear that you enjoyed the size of your room and found our location convenient for visiting Six Flags. Ensuring our guests feel safe and comfortable is a top priority, and we're glad you felt secure during your stay. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit to Arlington!

6/10 Okay

Well

Liked: Cleanliness, staff & service
The window glass looked very dirty to look out of, and no good towel rack in bathroom. Despite being smoking free, there had been someone smoking in the room, verified by check-in staff.
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on 9 Feb 2024
Hello Well, Thank you for bringing these issues to our attention. We apologize for the cleanliness of the window glass and any inconvenience caused by the lack of a towel rack in the bathroom. Additionally, we take reports of smoking in our smoke-free rooms very seriously and will address this matter with our staff to prevent future occurrences. Your feedback is valuable to us, and we will work diligently to address these concerns to improve our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Manager on 2 Feb 2024
Hi Jesus, thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Manager on 3 Feb 2024
Hello Andrew, Thank you for taking the time to leave us a 5-star rating! We're delighted to hear that you had a positive experience during your stay. If you ever have any feedback or suggestions for us, please don't hesitate to reach out. We hope to have the pleasure of hosting you again soon!

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Manager on 2 Feb 2024
Hi Charles, Thank you for taking the time to leave a review. We appreciate your rating and hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was honestly impressed for the cost this is a great hotel!!
Response from Alexia, Front Office Manager on 30 Jan 2024
Hi Miranda, Thank you for taking the time to share your feedback. We are elated to hear you were impressed with our hotel. We hope to welcome you again soon for another great stay!

8/10 Good

Jamel

Stayed 1 night in Jan 2024
Response from Alexia, Front Office Manager on 21 Mar 2024
HI Jamel, Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear you had a satisfactory experience during your stay. If there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We hope to welcome you back soon!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
Very clean modern hotel
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Supervisor on 25 Jan 2024
Hello Tiffany, We appreciate your perfect rating! It's fantastic to hear that you found our hotel clean and modern. We strive to provide a top-notch experience, and we hope to have the pleasure of hosting you again in the future. Thank you for your kind words!

10/10 Excellent

Kellie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hospitality and very clean atmosphere.
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Supervisor on 24 Jan 2024
Hello Kellie, Thank you for the glowing review! We're thrilled you enjoyed our hospitality and the clean atmosphere. We hope to welcome you back soon for another great experience!

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Response from Alexia, Front Office Supervisor on 25 Jan 2024
Hi Brandy! Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay. If there are any specific aspects you'd like us to know more about or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you again!

4/10 Poor

Kendrick

Stayed 1 night in Jan 2024
Response from Alexia, Front Office Manager on 14 Feb 2024
Hi Kendrick, Thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and a great price.
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Supervisor on 21 Jan 2024
Hello Alex, We appreciate your feedback. We hope to welcome you again for another great stay.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazed
I was surprised how clean and comfortable it was. One of the better stays in the area
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Supervisor on 21 Jan 2024
Hi Tiffany, Thank you for taking the time to provide a perfect rating review. We hope to welcome you again for another clean and comfortable stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leaky shower, otherwise great.
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Supervisor on 21 Jan 2024
Hello, Thank you for taking the time to leave a perfect rating. We are sorry to hear you experienced a leaky shower, we are happy to hear you still had a great stay! We hope to welcome you again soon.

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience with the hotel and Expedia. Arrived at hotel and their system was down. My husband and I waited in the lobby for almost an hour with other guests. A couple people started to leave. We decided to leave our name and number and ask for a call when system was up. We waited in the car then decided to go home after we chatted with Expedia about the situation. They called front desk and confirmed info. They informed that it was up to the hotel whether they would refund or not since it was a non-refundable room. We thought it would be a no-brainer that we would get our money back because it was no fault of our own that their system was down. We couldn’t sleep in the lobby. Received emails the next day stating Expedia couldn’t issue a refund letting me know the hotel didn’t approve. So sad we have to pay for a room we never got to sleep in. Who can afford that these days?? My advice is if you get a non-refundable room call ahead to make sure their system is up and running. No call from hotel or management. They will not take care of you. Lucky this hotel was on special. I’ll never try to stay here again and tell my circle of associates the same. Terrible hospitality!!
Response from Courtney League on 16 Jan 2024
Thank you for taking the time to review our hotel. In checking my records, you were in fact fully refunded for this stay. I apologized that the system completely crashed and yourself along with several other guests were not able to check in for a while. We did ensure a refund was issued. Thank you

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel when in Arlington for the games. Very close and so convenient
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Supervisor on 24 Jan 2024
Hi Erica, Thank you for the positive review! We're delighted to be your go-to hotel in Arlington. We are looking forward to hosting you again for future games.

4/10 Poor

Dejan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Supervisor on 14 Jan 2024
Hi Dejan, We're sorry to hear that your experience was below expectations. If there's anything you'd like to discuss or provide more details about, please feel free to share. We value your feedback and are committed to addressing any concerns to improve our services.

8/10 Good

Maurice

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Alexia, Front Office Supervisor on 14 Jan 2024
Hi Maurice, Thank you for your positive rating! If you ever have any specific feedback or suggestions in the future, feel free to share. We're here to ensure your experience is consistently enjoyable. Looking forward to hosting you again!

2/10 Terrible

Brittany

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alexia, Front Office Supervisor on 14 Jan 2024
Hi Brittany, We appreciate your feedback, and we're sorry to learn that your experience didn't meet expectations. If you have any specific concerns or suggestions for improvement, please share them with us. Your insights are valuable as we aim to enhance our services.