Free daily on-the-go breakfast

Reviews of Homewood Suites by Hilton Dallas/Addison

3 out of 5
Homewood Suites by Hilton Dallas/Addison
4451 Beltline Road, Addison, TX

Reviews

7.6

Good

Rating 10 - Excellent. 433 out of 1008 reviews" "
Rating 8 - Good. 234 out of 1008 reviews" "
Rating 6 - Okay. 148 out of 1008 reviews" "
Rating 4 - Poor. 83 out of 1008 reviews" "
Rating 2 - Terrible. 110 out of 1008 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Jose, thank you for the rave review! We're thrilled that everything was perfect during your stay at Homewood Suites Dallas Addison. Your feedback is greatly appreciated, and we look forward to seeing you again in the future. Safe travels!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always good here. Manager is also very nice.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Jose, it's a delight to know your stay at Homewood Suites Dallas Addison was pleasant. We're thrilled to hear that not just your overall experience was satisfactory, but our manager left a gratifying impression. We strive to maintain a warm and friendly environment. We appreciate your kind review and are looking forward to welcoming you back.

10/10 Excellent

E. Allen, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
E. Allen, thank you for your feedback. We're thrilled to know that you thought the room at Homewood Suites Dallas Addison was fantastic. We hope to see you again soon!

2/10 Terrible

Tzitlalli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not staying here again, a property not well taken care of, outside room was dirty. Sofa bed was super stinky, bathroom floor sticky, big ants and small bugs coming out from the wall in the bathroom and from the shower faucet. Not enough towels provided. Breakfast not good at all Sorry i hate to leave a bad review but this hotel lack cleanliness and you should know that
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
We appreciate you taking the time to share your feedback, Tzitlalli, and we apologize that your stay was less than ideal. We do hope you decide to stay with us again in the future. If our hotel staff would have been made aware of any concerns, we would have gladly made sure that your stay went more smoothly.

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entry doors for the building did not close properly that separated us from outside.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Brandi, thank you for bringing to our attention the issue with the entry doors. At Homewood Suites Dallas Addison, we prioritize the comfort and safety of our guests. We appreciate your feedback and our team will certainly explore this concern to ensure all our accommodations meet the high standards our guests are accustomed to. We look forward to hosting you again.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Elizabeth, we appreciate your laudatory feedback. It's a pleasure to hear you enjoyed the peaceful ambiance and cleanliness at Homewood Suites Dallas Addison. Your feedback truly boosts our commitment towards maintaining high standards. Come visit us again soon!

2/10 Terrible

Thirunavukkarasu, Redmond

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Thirunavukkarasu, it's regrettable to hear that your stay didn't meet expectations. We'd appreciate the chance to understand your experience better. Please feel free to share more details, so we can work on improving our services. Thank you for your feedback.

6/10 Okay

Marie, Rancho Palos Verdes

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Small bathroom
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Marie, we acknowledge your comments about the bathroom size. While our design aims to maximize space, we appreciate your feedback and will take it into consideration for future developments. We hope the rest of your stay was satisfactory and we look forward to the opportunity to serve you again.

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was quuck and easy. The room was clean and comfortable. I did have to call for tissue and towels because no one came ti clean the second day. Overall good experience.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Dana, it's great to hear that the check-in process at Homewood Suites Dallas Addison was smooth and you found your room to be up to your satisfaction. We appreciate you bringing up the timely replenishment of amenities during your stay. Your observations will help us ensure our service is more attentive. We're glad you had an overall positive experience and look forward to welcoming you back.

6/10 Okay

young soo, SHREVEPORT

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thank you for taking the time to submit this feedback.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty property in bad area. Mattresses against windows in a scary area.
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Rebecca, we regret to hear your recent stay didn't meet your expectations. It seems there were concerns with the cleanliness and location surroundings. Rest assured, we prioritize maintaining a secure and exemplary environment. We will take your feedback on board and work towards making necessary improvements. We hope you'd reconsider and give us another chance to provide a better experience in the future.

4/10 Poor

Simone

Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Thanks for the feedback, Simone.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Juan, thank you for taking the time to rate your stay at Homewood Suites Dallas Addison. We're thrilled to see you had a great experience with us. Do hop by again, we're looking forward to welcoming you back in the future.

4/10 Poor

Raialynn

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
First let’s say the young man working the desk around 5pm was amazing at helping my group of 3 get checked in. The reason I didn’t enjoy my stay was simply this, the day we went to check out my group went to the breakfast. We all made a waffle and put it on a plate since they are so big it took up the whole plate. Then we got eggs sausage on another plate. When we left I heard the staff saying we stole half of the breakfast when in reality we didn’t. There were also 4/5 other guests filling up multiple plates. One dude had 5 !! But they were specifically targeting us. When I confronted them and told them we didn’t take half of breakfast they demanded to know which room I was in . I happily told them and will also be writing mgt
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Raialynn, we're sorry to hear about your experience during breakfast. While we're delighted that our colleague was able to assist with your check-in, your experience during mealtime does not reflect the respect we seek to show all our guests. Please know that ensuring ample food for all guests is a priority for us, and it was certainly not our intention to make you feel targeted. We appreciate you bringing this to our attention and will work towards better guest communication in such situations. We hope you will give us a chance to create a better experience for you in the future.

6/10 Okay

Camilli

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Camilli, thank you for your rating. We always aim to deliver a great experience. We regret that we have not fulfilled your expectations during your visit and would appreciate any additional feedback you could provide. The team is always eager to find ways to improve every aspect of the guest experience.

4/10 Poor

Mohammad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Mohammad, it's regrettable to read that your stay didn't meet expectations. We strive to provide a comfortable, modern experience and your feedback will be invaluable as we continually work to improve. We hope to have another opportunity to provide a better experience for you in the future.

2/10 Terrible

Zachary

Travelled with family
Disliked: Amenities, property conditions & facilities
Had a diaper on the floor and trash when I walked into my room. Towels on the couch, no Toilet paper. Had to change rooms because it was so dirty
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Zachary, it's disheartening to hear about the issues you encountered during your stay. We always strive to provide a polished, clean environment, and we apologize if your experience fell short of this standard. Also, our aim is to ensure each guest has a smooth and comfortable stay, so knowing you had to switch rooms is concerning. Rest assured, we've taken note of your feedback and will address it appropriately with our team members. Although the stay was not up to par, we hope for an opportunity to make things right in the future.

6/10 Okay

Johannes

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Location and customer service is really good. But the room smelled and was definitely not clean. There were used soap in the shower with used wash clothes. The fold-out couch still had bedding on it, clearly used. The bedroom phone didn't even have a cord connected to it. Would not return. Was not worth the price.
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Johannes, we appreciate your candid feedback. It's fantastic to hear that our prime location and stellar customer service left a good impression on you. However, it's regrettable to learn about your dissatisfaction with the cleanliness of your room. Please know that it's not reflective of the high standards we strive for. Mistakes can occasionally happen but we always focus on efficient rectification. Your comments have been taken into serious consideration and will be addressed. All aspects of your feedback are essential in instructing our team members on improving our services and experience for all guests. We hope that we get another opportunity to leave a more consistent and positive impression in the future.

6/10 Okay

Mike

Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Mike, thank you for your rating. Your feedback is very valuable to us and we hope to have the pleasure of welcoming you back in the future, where we'll strive to make your next stay even more satisfactory.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Thank you for the great rating, Samuel!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Homewood Suites Dallas Addison! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
At Homewood Suites Dallas Addison, we're absolutely delighted to receive your outstanding rating and we eagerly look forward to delivering another stellar experience for you in the future.

2/10 Terrible

Melissa

Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
We appreciate the feedback, Melissa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service/ poor quality
Front desk needs to work on customer service and ensure they are being inclusive to all guests. They should ensure that they are not unnecessarily rude especially when unprovoked. There unprofessionalism speaks volumes. Room was poorly stocked with towels (only had 1 small size towel available) and front desk was rude when asked for additional towels suggesting theft. My room AC/Heating system was also broken and therefore left me in a rough situation at night. I notified staff and they were not willing to help. Room was also asked to be cleaned due to being a long stay (4 days ) and the request was ignored. Staff needs to be retrained and rooms should be properly kept up.
Stayed 4 nights in Dec 2023
Response from Customer Service on 8 Dec 2023
We're truly concerned to hear about the challenges you faced during your stay, particularly regarding the hospitality of our front desk personnel. We take pride in our customer service, and your experience seems to be a deviation from our norm. Rest assured, we have taken note of your concerns about the towel availability and room issues that impacted comfort. While it's regrettable your cleaning request appeared to have been overlooked, we take such feedback seriously and will ensure our team members put guest satisfaction at the forefront. Thank you for bringing these matters to our attention.

4/10 Poor

Shelia

Stayed 3 nights in Dec 2023
Response from Customer Service on 7 Dec 2023
Shelia, it appears your stay did not meet expectations and for that, we regret to hear it. Your feedback is vital for our continuous improvement and we appreciate you taking the time to provide a rating. We hope to have another opportunity to better serve you in the future.

10/10 Excellent

Christine

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Christine, it's fantastic to hear of your love for staying at Homewood Suites Dallas Addison. We're delighted to make every visit enjoyable for you. Thank you for choosing us, and we look forward to your next stay.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and clean
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Lauren, we are thrilled you had a great stay at Homewood Suites Dallas Addison and appreciated our cleanliness. Thank you for sharing, we're looking forward to welcoming you back!

10/10 Excellent

annella

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk, Honestly I couldn't say anything bad about this experience, The entire staff from the front desk to the breakfast lady is incredible. Stayed from the novv17-19 everyone i interacted with was exceptional, My children said csn we stay with this hotel from now on. ❤️❤️❤️❤️
Stayed 2 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Annella, thank you for sharing your delightful experience at Homewood Suites Dallas Addison with us. It's heartwarming to hear that every interaction with our team members left a positive impression. We're thrilled that your children enjoyed their stay so much they want to return. We'd be absolutely delighted to welcome your family back in the future.

8/10 Good

DeMarcus

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 18 Nov 2023
DeMarcus, thank you for choosing Homewood Suites Dallas Addison and for sharing your rating. It's great to see we were able to create a satisfying experience for you. We're looking forward to welcoming you back in the near future. Safe travels!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Request upper floor room, away from entrances
Unfortunately I can't give a good review to this establishment. The front desk clerks did not seem overly enthused about helping us with our issues. My room was on the first floor immediately adjacent to a door to the outside that you supposedly needed a pass key to enter at all times only it did not lock at all. I complained multiple times to the front desk and their handyman never fixed it. I was told as long as I was locked in my room I'd "be fine". There were also people who were ejected from their rooms hanging out under the stairwell outside my room by the door with no lock which made me feel uncomfortable. For the most part, the people staying there were business travelers which was fine but there was another element of people there that did not make me feel comfortable. The lobby or "Lodge" and the breakfast were the best things about this hotel. The gentleman who refreshed the breakfast was very kind and helpful. The Lodge had a nice welcoming fireplace, and plenty of seating to eat or do work. The rooms were clean but the kitchen area was very dated. There was a good selection of TV channels but I had only one remote for both rooms in the suite. Glasses and cutlery were clean, but left in the dishwasher. Blackout drapes were excellent, but I was woken up each morning by people walking in room above me.
King suite
Stayed 2 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
It's disheartening to learn that your stay wasn't up to your expectations. We strive to provide exceptional service and outstanding security, so we apologize that your concerns weren't suitably addressed. We've taken note of your experience for future improvements. We're glad that you enjoyed our breakfast services, the cozy environment of our communal area, and the cleanliness of your room. Please understand that we take the issue related to noise seriously, and we'll investigate this further. It seems we missed the mark this time, but we hope to have another opportunity to provide a better experience in the future.

10/10 Excellent

Velda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov 2023
Thank you for the excellent rating, Velda!Our goal is to go above and beyond to ensure our guests have a memorable experience at Homewood Suites Dallas Addison! We look forward to hosting you again soon.

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023
Response from Customer Service on 5 Nov 2023
Thanks for the amazing rating, Isidro!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Homewood Suites Dallas Addison!

2/10 Terrible

Billy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I did not rest at all staying at this hotel. The staff constantly make noise at early hours of the day not respecting their customers hours of rest.
Stayed 2 nights in Oct 2023
Response from Customer Service on 31 Oct 2023
Billy, we sincerely regret that your stay was not as peaceful as you had expected. We're disappointed to hear about the disturbances you faced due to noise issues early in the day. Maintaining a relaxing environment is very important to us, so we'll ensure your feedback is passed on to our team members for better awareness and improvement in our services. Thank you for bringing this to our attention.

2/10 Terrible

NICOLE

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel stinks
Hotel was not up to par like picture walls were torn and entire room stunk really bad only stayed one day instead of 2 under cabinet were broken and sheets dingy
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Nicole, we regret hearing about the issues you had during your stay with us. Our goal is to provide exceptional accommodations so the discrepancies you experienced with the room and its furnishings are certainly not representative of the standard we aim to achieve. We also apologize for any unpleasant odor you encountered as we normally receive high praise for the cleanliness and freshness of our rooms. Your feedback has been noted and will be shared with our team for immediate attention. We genuinely appreciate your comments and hope you'll reconsider staying with us again in the future so we can better showcase our commitment to guest satisfaction.

10/10 Excellent

Rama Krishna, LEANDER

Liked: Staff & service, property conditions & facilities
Fine
Stayed 2 nights in Oct 2023
Response from Customer Service on 29 Oct 2023
Rama, thank you for choosing Homewood Suites Dallas Addison. We're glad to know your stay was satisfactory and appreciate your feedback. We look forward to welcoming you back in the near future.

8/10 Good

Tymesha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property only complaint I have is battery on for went out keeping me from entering the building closet to my room and having to find another entryway.
Stayed 2 nights in Oct 2023
Response from Customer Service on 21 Oct 2023
Tymesha, your positive comments about Homewood Suites Dallas Addison are much appreciated. We're sorry to learn about the inconvenience concerning building access and are taking your feedback seriously to improve future stays. We hope you'll consider us for your next visit.

10/10 Excellent

Erik C

Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct 2023
Thank you for the fantastic rating, Erik!We strive to make all of our guests feel welcome and relaxed during their time at Homewood Suites Dallas Addison! We can't wait to see you again soon.

4/10 Poor

Diane

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 27 Oct 2023
Diane, it appears from your rating that your stay at Homewood Suites Dallas Addison didn't quite meet your expectations. Our team would genuinely appreciate any specific feedback you could provide, as this helps us to make necessary improvements. We hope you will consider staying with us again, so we can provide a better experience.

10/10 Excellent

Yolanda

Liked: Amenities, property conditions & facilities
Trees hanging too low in front of property, I was driving out of the lot and my car was scraped by a limb that really needs to be removed, I’m so glad I didn’t scratch up my NEW car
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct 2023
Yolanda, thank you for bringing this concern to our attention. Homewood Suites Dallas Addison prioritizes the safety and satisfaction of all guests, and we'll certainly look into the foliage situation you've mentioned. We're grateful that your vehicle remained undamaged and value your feedback to improve our premises further. We hope nothing else marred your stay and look forward to hosting you again.

4/10 Poor

Azeemuddin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too old and outdated. Smelly and dirty property
Stayed 1 night in Sep 2023
Response from Customer Service on 21 Sept 2023
Azeemuddin, we're sorry to read about your recent experience. It's unfortunate that aspects of the property didn't meet your expectations. Please know that we prioritize cleanliness and maintaining a high standard for our premises. Your feedback is crucial in helping us identify areas for improvement. We hope you'll give us another opportunity to provide a better stay.

6/10 Okay

Nancy Wright

Business traveller
Liked: Staff & service
Staff were very nice, facility was clean. Appears to have been an apartment buildimg. Efore? Landacapimg and updating would gelp bring it up. Bed was comfortable and the AC worked well. Toilet had a slow runni g leak and could be heard all night but overall it was average
Stayed 2 nights in Sep 2023
Response from Customer Service on 18 Sept 2023
Nancy, it's heartening to hear you found our team members polite and the facility clean. Your enjoyment of the comfortable bed and efficient AC noteworthy. We acknowledge your comments on the bathroom situation and potential updates to the landscape. Know that we are always working to improve and your feedback is valuable in this process. It's our hope that future visits will exceed your expectations.

6/10 Okay

Kadia

Travelled with family, Travelled with group
The check in was kinda rocky. The first room was on a upper level where there was no elevator. I went back to the desk and the receptionist/clerk had no problem with switching it out. The second room we had taken all of our belongings out the car and went into the room, it had a terrible smell and smelled of dog urine. I went back into the office and they assigned me another room on the complete opposite side. We explained to them that there was another room right next door and we’d rather just move there so we wouldn’t have to move all our groceries and belongings again. They explained that it was a 2 bedroom and they couldn’t upgrade us even though it was an inconvenience to us. To make a long story short we ended up moving to the other side. The breakfast was good, always fresh and the timing for breakfast was convenient. Our room was clean at check in but no one came around our entire stay. They had no problem giving us fresh towels and toiletries daily.
Stayed 3 nights in Sep 2023
Response from Customer Service on 12 Sept 2023
Kadia, it's unfortunate to learn your arrival at the hotel had a few bumps. We strive to fulfill all guest preferences effectively, especially regarding room location and cleanliness. It appears like we fell short during your visit. However, it's encouraging that you found our breakfast satisfactory and timely. Additionally, it's good to know our attentive team members promptly provided fresh towels and toiletries throughout your stay. Your feedback is invaluable and will assist in enhancing our guest experience for the future. We hope to have another chance to serve you better.

2/10 Terrible

Gina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay at this place! It smell so bad that I had an asthma attack. The furniture was outdated and disgusting! The facility was dirty and disgusting!
Stayed 4 nights in Sep 2023
Response from Customer Service on 7 Sept 2023
Gina, we value your feedback and regret to hear about the unfortunate circumstances during your visit. Please accept our apologies if you experienced a less than satisfactory level of cleanliness and comfort. Rest assured, our team is committed to delivering a grand hospitality experience and we will immediately look into these points for betterment. We hope for another chance to redeem ourselves and showcase the high standards we strive to uphold.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on 7 Sept 2023
Laura, we noticed your rating and it appears that your experience didn't meet your expectations. We continuously strive to provide a satisfactory stay for our guests. We would appreciate an opportunity to learn more about the specifics of your experience. Your feedback is valuable in our commitment to improve.

2/10 Terrible

Annie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 5 Sept 2023
We appreciate your feedback, Annie.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

Orlando

Liked: Staff & service, property conditions & facilities, room comfort
Felt I got a good stay for the price
Found a few dead roches but other than that I felt the place was clean , I was happy with my stay
Stayed 2 nights in Sep 2023
Response from Customer Service on 5 Sept 2023
Orlando, it's comforting to hear you had a satisfactory stay at Homewood Suites Dallas Addison. We apologize for any unease encountering insects may have caused, and want to assure you that our hotel maintains high standards of cleanliness. It's also pleasing to learn you found our property to be well-kept. Your satisfaction is important to us, and we hope to make your next stay even more enjoyable.

8/10 Good

Lilly

Stayed 1 night in Aug 2023
Response from Customer Service on 23 Aug 2023
Thank you for the rating, Lilly!We are delighted to see that you had a wonderful time at Homewood Suites Dallas Addison. We're so glad that you generally felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Debbi

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, and good breakfast options.
Stayed 4 nights in Jul 2023
Response from Customer Service on 27 Jul 2023
Thanks for the 4/5 rating, Debbi!We're thrilled you enjoyed your time at Homewood Suites Dallas Addison so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 Okay

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Welcoming place, needs more care.
The stay was ok, it was not very clean. However, it may be because a lot of the people there seemed to be workers from different companies. Sheets had permanent stains.
Stayed 5 nights in Jul 2023
Response from Customer Service on 26 Jul 2023
Hello Carmen,Thank you for taking the time to share your feedback. It's disheartening to hear that your stay was just acceptable due to cleanliness concerns. Please be assured that we always aim to uphold high standards of hygiene and cleanliness. We take note of your comments about the bedding and will notify our housekeeping team to address this. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Glenn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel computer system was down, but we managed to get checked in. The first room reeked of cigarette smoke. They moved us, but couldn’t get card keys because the system was down. The staff took us to our room and let us in. The staff was trying to help the best they could, but this property needs some TLC to get back on track.
Stayed 1 night in Jul 2023
Response from Customer Service on 15 Jul 2023
Thank you for sharing your feedback with us, Glenn.We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward.We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.

8/10 Good

Krista

Travelled with group
Liked: Staff & service, room comfort
Needs better TLC
The staff was very friendly and helpful. However, the rooms have chipped paint and what appears to be poorly done DIY “improvements”: the bathroom door handle was replaced with a smaller size than what was there previously and there were large drill holes around the new handle. There were ants in the bathroom as well.
Stayed 2 nights in Jul 2023
Response from Customer Service on 7 Jul 2023
Thank you for the 8/10 rating, Krista!We're happy you had a pleasant stay with us and appreciated our lovely staff. It's unfortunate you had such challenges with our room conditions. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.