Room, 2 Double Beds, Non Smoking

Reviews of Americas Best Value Inn Arlington

2 out of 5
Americas Best Value Inn Arlington
1904 E Pioneer Parkway, Arlington, TX

Reviews

4.4
Rating 10 - Excellent. 6 out of 56 reviews" "
Rating 8 - Good. 4 out of 56 reviews" "
Rating 6 - Okay. 12 out of 56 reviews" "
Rating 4 - Poor. 7 out of 56 reviews" "
Rating 2 - Terrible. 27 out of 56 reviews" "

4.6/10

Cleanliness

4.6/10

Staff & service

3.8/10

Amenities

4.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Courtney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff charged me again for my room
Stayed 1 night in Mar 2024

6/10 Okay

Radeesha

Travelled with partner
Disliked: Staff & service
The man at the front desk was VERY rude and had a bad attitude. I feel like he only had a bad attitude because of my choice of payment.
Stayed 1 night in Feb 2024
Response from Andy on 19 Feb 2024
We ask deposite for the misuse

8/10 Good

Sang

Response from Devraj on 6 Mar 2024
Thank you

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and cancelled my reservation without notifying me.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kirbie

Liked: Cleanliness, staff & service, property conditions & facilities
This would be my get away spot until I relocate for sure
Stayed 3 nights in Sep 2023

6/10 Okay

Todd

Stayed 1 night in Aug 2023

2/10 Terrible

Souleymane

Disliked: Staff & service
Stayed 1 night in Nov 2021

2/10 Terrible

Ronnie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove to Dallas and got in Saturday night around 10:00. When we pulled up to the hotel there were cones blocking the entrance, the name of the hotel was “Viva Inn” and it was closed. We drove around Arlington and Fort Worth for three hours until we found a room. Customer service was absolutely no help in finding us a room after the hotel we booked no longer existed.
Stayed 1 night in Nov 2021

2/10 Terrible

Amber

Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed
Hotel is closes down and when you call the number listed no one answers. This hotel needs to be removed from this site so others don't get screwed.
Stayed 1 night in Nov 2021

2/10 Terrible

Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was closed down and I paid for a taxi to take me there
Stayed 1 night in Oct 2021

2/10 Terrible

Magdalena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is closed
I didn't stayed at the hotel it was closed by time i arrived i had to stayed on one of the rest area around it. I think i desrved my refund imitating. I called to the office no answered I DON'T KNOW IF YOU HOTELS.COM KNOWS ABOUT IT THE HOTLE IS NOT IN SERVICE AND THE NAME IS NOT NEW YORK .
Stayed 1 night in Oct 2021

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel DOES NOT EXIST!!!!!!!!!!!!!!!!!!!!!
The Hotel DOES NOT EXIST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 1 night in Aug 2021

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
The listing said 24hr front desk, not true. Asked person at the front desk about a refund and was told i couldn't get a refund. Listed as new York inn but actually called viva inn. Not at all worth the price or the headache
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2021

2/10 Terrible

Faye

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Lawrence Embry

Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021

2/10 Terrible

Allen

Liked: Cleanliness
Stayed 4 nights in Dec 2020

2/10 Terrible

Isaac oena

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner are rude they don't care about anybody bad place to stay
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing people
It was good the lady even made coffee just for me
Stayed 1 night in Dec 2019

2/10 Terrible

Wayne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no New York hotel in Arlington, TX at the designated address. There is only a Via hotel so I never stayed there. My credit card was charged, I am disputing the charges. I have also filed a fraud complaint with the Attorney General’s office.
Stayed 2 nights in Oct 2019
Response from Frank Smith on 29 Dec 2019
our Hotel name was New York Inn we just want and change our name to Viva Inn if you Have booked room on HOTELS.COM Please contact them don't not post anything here Thanks Management

4/10 Poor

John O

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Bad customer suicide service!!!!
Stayed 1 night in Oct 2019

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible room
Front desk manager was rude. Room smelled bad. No top lock
Stayed 2 nights in Oct 2019
Response from Frank Smith on 16 Oct 2019
so sorry to hear that we will take care of it thank you !!

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2019
Response from frank smith on 10 Jan 2019
thanks for the taking time to review us we appreciate your business

6/10 Okay

Cruz

Liked: Room comfort
Average Stay.
Average for the price paid. Some amenities that were advertised weren't available such as continental breakfast. Ovewrall average.
Stayed 2 nights in Dec 2018
Response from Frank smith on 10 Jan 2019
thank you for staying with us

6/10 Okay

tharin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
New York inn
No security lock on the door. Not well maintained. Reasonably priced with friendly staff
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
The police got called

6/10 Okay

Dominique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
They lied didn’t want to give me a room on the bottom floor
Stayed 1 night in Jan 2018

6/10 Okay

Mando, Kansas

Liked: Staff & service, room comfort
Spartan but comfortable!
Not a lot of amenities, but what was there was good! I don't go these motels and expect spa-like quality. I go there to spend the night and get some quality sleep to complete the activities planned for my visit. Mission accomplished! The value was excellent compared to the price other motels were charging for the football weekend!
Stayed 2 nights in Nov 2017
Response from Frank Smith on 16 Nov 2017
Thank you for taking to reviews us we appreciated your bussines.

6/10 Okay

sylvia, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Close to AT&T STADIUM
Was nice but bed was hard no coffee pot, iron or blow dryer for the price but staff was great
Stayed 3 nights in Oct 2017
Response from frank Smith on 1 Nov 2017
Thank you for talking time to reviews us please come and stay withs when you town

2/10 Terrible

Ms. Pat, Oklahoma City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and the service was very unprofessional.
The photos do not accurately represent what the hotel looks like in person. The receptionist/person in the front office was extremely rude, unwilling to give details about what the room(s) looked like inside. Along with a few other things. This hotel option should be removed from expedia web page.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last resort
Smelly, dirty, unkept grounds, cigarette butts everywhere, moved to Holiday Inn Express the next day
Response from Frank Smith on 30 Aug 2016
If some coustmer smokes and leave the stuff on side that is normal we appreciate your business thank you for your feedback we will try are best to please are all coustmer at all Thank you

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Just didn't like it. Bed hard. Tv nothing but Spanish. Shower sucked. Couldn't understand the people running the hotels. Just a not so good hotel. Internet didnt work. When I go to a hotel an pay a $100 a night I want a nice room. Tv n English we live n America we speck English. A bed that's not like sleeping on the ground. Pillows were flatter then a peace of paper. This hotel is not a good hotel. The sign on the building didn't even light up. They did do one good thing. They got me a cab to where I was going

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
No frills, but clean and friendly
My husband checked us in and said the owner was a very nice man. He and his family are running the hotel. The room was clean and had a microwave and refrigerator. I'd like them to upgrade their towels and provide more that 2 pillows. The hotel was quite and we were not disturbed.
Response from Danny on 15 Aug 2015
Thank you for taking the time to write a review of your stay at our hotel. We are working on upgrade. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
you need to take this hotel out of your list. This hotel running by family, they don't care customer.

4/10 Poor

Frank, Knoxville

Disliked: Cleanliness, property conditions & facilities, room comfort
Only if you need a cheap overnight
Just an overnight for the National Championship football game because nothing else was open - it had a bed and a shower. Charged $200 likely you can get for $50 most nights.

2/10 Terrible

Larry, San Marcos,TX

Disliked: Cleanliness, room comfort
Room smelled of mold
I checked in and went to my room. It smelled so moldy that I left and stayed at my friends' hotel.

4/10 Poor

Verified traveller

room stay.
It was clean & comfortable.

4/10 Poor

paul prince, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a pleasant stay. No hot water. Area was not as picture perception on the Internet ad. Will not use again.

6/10 Okay

kristie

Liked: Staff & service
Response from Danny on 1 Aug 2015
We thank you and we would like you to come back and stay with us when are in arlington next time !!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Danny on 1 Aug 2015
Thank you for give us four star please come back stay with us when are in Arlington next time !!!

2/10 Terrible

bad service, dallas tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
harassment
I was harassed by the hotel staff call My room asking about how many people i had in my room came to my room door and knock to see who was in there I felt like the staff was harassing me overall terrible place day I will not recommend anyone as a matter fact you should take it off your list

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Danny on 1 Aug 2015
Thank you for given us three star come back and stay with us when you are in arlington next time !!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly service, very hard bed, no iron/ironing board, & the ice machine was broke.

10/10 Excellent

Rosario

Liked: Amenities, property conditions & facilities
Muy buen lugar limpio seguro todo lo que se necesita para la estadía lo recomiendo
Stayed 1 night in Sep 2023