Exterior

Reviews of Residence Inn by Marriott Dallas Downtown

3 out of 5
Residence Inn by Marriott Dallas Downtown
1712 Commerce St, Dallas, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 993 reviews" "
Rating 8 - Good. 186 out of 993 reviews" "
Rating 6 - Okay. 51 out of 993 reviews" "
Rating 4 - Poor. 20 out of 993 reviews" "
Rating 2 - Terrible. 47 out of 993 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Selena, it sounds like your stay with us at Residence Inn by Marriott Dallas Downtown was an enjoyable one. We're absolutely pleased to have been able to contribute to a positive experience. Looking forward to seeing you again on your next visit. Safe travels!

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Jenna, we're ecstatic to read about your superb experience at the Residence Inn by Marriott Dallas Downtown. It truly brightens our day to deliver wonderful stays for our cherished guests. Please visit us again next time your travels bring you to Dallas.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located, very clean, friendly staff, lots of restaurants nearby. The only downside was that the windows are not soundproof and you can hear street noise. I would stay there again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Georgina, thank you for sharing your experience at the Residence Inn by Marriott Dallas Downtown. We're delighted you've appreciated our supreme cleanliness, hospitable team members, and the vast array of nearby dining options. We understand the urban ambiance could be bothersome and your comfort is our top priority. It's wonderful to note your keen interest to revisit. We're looking forward to designing more memorable stays for you.

6/10 Okay

Nathalie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Nathalie, we see that your recent stay didn't fully meet your expectations. Our aim is always to provide an exceptional visit so it's disappointing when we fall short. We look forward to the opportunity to serve you better in the future.

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for three nights in April. It was wonderful property for walking around downtown—centrally located, comfortable room, relatively quiet for a downtown hotel. Very spacious room with s comfortable bed. I would definitely recommend staying here.
Response from Customer Service on 7 Apr 2024
Valerie, thank you for your review. We're delighted to hear that the Residence Inn by Marriott Dallas Downtown provided a comfortable and spacious environment during your stay with us. It's great to know our central location contributed to your delightful experience. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

DIANA JEAN, Bartlett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is awesome! Love the kitchen area and complimentary breakfast. Wish there was free parking, but overall our stay was amazing. Will definitely visit again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Diana, it's thrilling to hear that your stay at the Residence Inn by Marriott Dallas Downtown was remarkable. We're glad that you found the kitchen facilities and the complimentary breakfast enjoyable. While we understand your sentiments regarding parking, we aim to deliver the best value possible. It's heartening to know that you’re considering a return visit. The team members look forward to welcoming you again for another amazing stay.

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great. Staff was attentive. Only negative was pool was toooo cold to use which is why we stay here. Also noise from cars blasting music can b a pain... lots ok f homeless in Dallas but they really dont bother you
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Raul, it's wonderful to hear your appreciation for the room and attentive team members at the Residence Inn by Marriott Dallas Downtown. We regret the pool temperature wasn't optimum for your use, and will take your feedback into account. We also understand your concern about the outside noise and will continue working on viable solutions. Lastly, we're glad that despite the presence of itinerants, your stay was not majorly affected. We hope to welcome you back soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time in the area.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Michael, it's delightful to hear you enjoyed your stay at Residence Inn by Marriott Dallas Downtown. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walking distance to the Kay Bailey Hutchinson Convention Center
Stayed 5 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Ashley, we're delighted to know that you found the location of the Residence Inn by Marriott Dallas Downtown exceptionally convenient, making it effortless to reach the Kay Bailey Hutchinson Convention Center. Your pleasant feedback is always welcome, and we hope for the opportunity to serve you again in the future.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included Breakfast was good
Stayed 4 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Angel, it's wonderful to hear that you appreciated the breakfast provided at Residence Inn by Marriott Dallas Downtown. We always strive to ensure our guests start the day on a delicious note. We hope to see you again soon!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Kimberly, thank you for rating your stay at Residence Inn by Marriott Dallas Downtown. We're glad to know you had a satisfying experience and appreciated our hospitality. We hope to welcome you back soon for an even more exceptional stay.

10/10 Excellent

Laurie, Alabaster

Liked: Cleanliness, staff & service, property conditions & facilities
Suites are perfect!
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Laurie, it's so wonderful to hear that you enjoyed the well-equipped suites at Residence Inn by Marriott Dallas Downtown. We appreciate your positive review and look forward to serving you again in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY AMAZING PLACE TO STAY
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Thank you for the fantastic rating, Brian!It's outstanding you had such a wonderful experience at Residence Inn by Marriott Dallas Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
We appreciate your feedback, Elizabeth.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

2/10 Terrible

Lauren

Travelled with family
Disliked: Staff & service, amenities
They lost my ID during check in. The staff was not helpful to find it. I am furious.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Thank you for the feedback, Lauren. Please reach out to us directly so we may assist you further. Thank you.

10/10 Excellent

Shawnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Thank you for the 5/5 rating, Shawnna!It's excellent you enjoyed your time at Residence Inn by Marriott Dallas Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 Poor

diane

Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Thanks for the feedback, Diane.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a lot of areas
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Karen, it's wonderful to know that you found the location of Residence Inn by Marriott Dallas Downtown to your advantage, making your exploration of the nearby attractions more accessible. We look forward to hosting you again soon.

10/10 Excellent

Marqueta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. The hotel was very clean and well kept.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Marqueta, it's delightful to know you found our team members amicable and appreciated the pristine cleanliness of Residence Inn by Marriott Dallas Downtown. We constantly strive to keep our facilities neat and well maintained for the comfort of our guests. We trust you had an enjoyable stay with us. We look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very accessible to the venues we were attending. And the staff was phenominal.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Randall, it's terrific to hear that the convenience of Residence Inn by Marriott Dallas Downtown was a highlight of your stay. We are delighted that our fantastic team members helped enhance your experience. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Thank you for this excellent rating, Kim!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn by Marriott Dallas Downtown! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

David, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 16 Feb 2024
Thanks, David! It's outstanding your time at Residence Inn by Marriott Dallas Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Amy

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Amy, thank you for your excellent rating of Residence Inn by Marriott Dallas Downtown! It's wonderful to hear that your stay was enjoyable, and we appreciate your feedback. We hope to host you again on your next visit.

4/10 Poor

Siva Prasad, Madison

Business traveller
Disliked: Cleanliness
Safty concern.
Stayed 5 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Siva, we appreciate your feedback. Your safety is our primary concern and we're sorry to hear you felt otherwise during your stay. Be assured, we continually strive to improve our security measures and would like to address your concern. Kindly reach out to the hotel directly and ask for Maurice Kimble. We look forward to hearing from you soon.

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking was not intuitive especially with a child of special abilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Maria, thank you for choosing to stay at Residence Inn by Marriott Dallas Downtown. We appreciate your feedback about the parking. We take all feedback to heart to further improve our guest experience. We will certainly evaluate and aim to improve the accessibility and intuitiveness of our parking area. It was our pleasure having you and we hope to welcome you back soon.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe downtown. Really appreciated the valet service in the cold and rain. Good breakfast!
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Bonnie, it's fantastic to hear that you felt secure and enjoyed our valet services at Residence Inn by Marriott Dallas Downtown, especially in inclement weather. We're glad you had a positive dining experience with our breakfast selection too. Your kind feedback is appreciated and we look forward to your next stay with us.

10/10 Excellent

Archana

Stayed 3 nights in Dec 2023
Response from Customer Service on 12 Feb 2024
Thanks for the perfect rating, Archana!We're pleased to hear that you have fully enjoyed your stay at Residence Inn by Marriott Dallas Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Carlynne, Arvada

Stayed 13 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Carlynne, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn by Marriott Dallas Downtown!

8/10 Good

Stacey Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
We appreciate your lovely rating, Stacey!The satisfaction of our guests is important to us so we can't wait to see you back again at Residence Inn by Marriott Dallas Downtown soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and in a good location. People were willing to help when I had questions although they didn’t always have the answers. There were many options for breakfast which was nice as well. I didn’t think that the valet was a good idea so I only used the service on the first $50 when adding fees is extreme when you can park for $20/day directly behind the hotel. There were valets “vaping” in the lobby and I didn’t appreciate the pot smell there either.
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Sharon, we appreciate your feedback from your recent stay at Residence Inn by Marriott Dallas Downtown. We're pleased to know you enjoyed our prime location, cleanliness, and diverse breakfast selection. We have taken note of your observations. Your concern regarding valet service has been addressed with our team members to maintain a more conducive environment. We're committed to constant improvement and your insights are invaluable to us. We hope to welcome you back for a smoother experience in the future.

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Latasha, it's outstanding to know you had such a great stay at Residence Inn by Marriott Dallas Downtown! We thank you for choosing our hotel and hope to see you on your next visit to Dallas.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaner than I expected
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Ahmed, it's wonderful to hear that the Residence Inn by Marriott Dallas Downtown surpassed your expectations in cleanliness as we pride ourselves in maintaining a high standard of cleanliness for our guests. We're looking forward to hosting you again in the future.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Thanks for the fantastic rating, Taylor!It's outstanding we could exceed your expectations during your stay at Residence Inn by Marriott Dallas Downtown. We're all looking forward to your next stay with us.

10/10 Excellent

Devon, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the 5 out of 5 rating, Devon!We're thrilled to see how much you enjoyed staying at Residence Inn by Marriott Dallas Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Thank you for sharing, Velma!At Residence Inn by Marriott Dallas Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Matthew, it's wonderful to hear that you had a positive experience during your stay at the Residence Inn by Marriott Dallas Downtown! Thank you for your superb rating on Expedia. Our team members look forward to welcoming you back in the future. Safe travels.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Joan, it's delightful to know you appreciated the upkeep at Residence Inn by Marriott Dallas Downtown. It's our goal to provide a seamless experience for our guests and we're pleased to know we met your expectations. Thank you for choosing us and we're looking forward to your next visit.

10/10 Excellent

Elmer Lee Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Elmer Lee Thomas, thank you for your top rating of Residence Inn by Marriott Dallas Downtown. We're thrilled that your stay left a positive impression. It's a pleasure to be your preferred choice when in Dallas, and we look forward to hosting you again soon.

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, there’s a ton to do in the area! Staff was very friendly, the room was beautiful with a matching view and the breakfast was a great classic hotel breakfast! The bar is beautiful as well!
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Madison, thank you for your glowing feedback about your stay at Residence Inn by Marriott Dallas Downtown. We're delighted to hear that you enjoyed the scenic vistas from your room, our robust breakfast offerings, and aesthetic bar area. Our team members appreciate your recognition of their friendly service. It's wonderful that our location suited your needs and allowed you to explore the vicinity. We look forward to welcoming you back for another remarkable stay soon.

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Luis, it's great to hear you had a positive experience at Residence Inn by Marriott Dallas Downtown. We're thrilled we could meet your expectations and hope to welcome you back in the future. Thank you for your fantastic rating on Expedia!

10/10 Excellent

Darol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Darol, it's great to see your 5-star rating for Residence Inn by Marriott Dallas Downtown. We're glad you enjoyed your stay and we hope to have the pleasure of welcoming you back in the near future. Thank you!

8/10 Good

Seth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Seth, we're thrilled to see your solid rating for Residence Inn by Marriott Dallas Downtown. It seems that you had a good stay with us. On your next visit, we'd love to make it a five-star experience! We are looking forward to your return.

8/10 Good

Hisham

Fine
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Thank you for the 4-star rating, Hisham!We are delighted to see that you had a wonderful time at Residence Inn by Marriott Dallas Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

George, Snow Hill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
George, it's wonderful to hear you had a top-notch experience at the Residence Inn by Marriott Dallas Downtown. Your positive rating means a lot and we can't wait to welcome you back on your next trip. Safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Downtown Dallas
Convenient location with residence stile room (kitchen and large fridge), so you can eat out or cook. Nice room with comfortable bedding and great view, can be noisy due to traffic, and on site restaurants were closed since it was thanksgiving break, but there are many options
Stayed 2 nights in Nov 2023
Response from Customer Service on 15 Dec 2023
Greetings, it's delightful to hear the Residence Inn by Marriott Dallas Downtown was convenient for your stay. The scenic views and amenity-rich suites, complete with a large fridge and kitchen, seem to have added positively to your experience. We also understand the city noises can sometimes be discernible and thank you for your understanding regarding our on-site dining options during the Thanksgiving break. We're pleased that the nearby restaurant options were satisfactory for you.

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Nancy, it's wonderful to hear that your stay at the Residence Inn by Marriott Dallas Downtown met your expectations. We're delighted with your top marks and look forward to welcoming you back on your next visit to Dallas.

2/10 Terrible

Raven

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We went without heat our entire stay with no sense of urgency from the hotel staff nor maintenance. I called multiple times with no assistance until we reached out through chat using expedia . We were not offered a different room and had to beg for an additional space heater. My room was 64 degrees when entering and this morning it finally was the warmest at 78 degrees upon check out.
Stayed 3 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Raven, we regret to learn about the heating issues you encountered during your stay and it is disappointing to hear that the assistance provided did not meet your expectations. Our team members aim to address all requests with utmost urgency and your experience is not indicative of the care we generally take to ensure our guests' comfort. We appreciate your feedback and will certainly use it for improvements. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

6/10 Okay

Hector, Chula Vista

Stayed 4 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Hector, thank you for your rating. We invite you to share any specific comments or suggestions as it helps us strive for improvement. We hope to be your choice again in the future.

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on 10 Dec 2023
Thanks for the 4/5 rating, Ryan!We're thrilled you enjoyed your time at Residence Inn by Marriott Dallas Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Scott was More than helpful, very Spacious room, with $20 parking for 24hrs in the back in downtown NOT BAD AT ALL!
Stayed 2 nights in Nov 2023
Response from Customer Service on 7 Dec 2023
Juan, it's delightful to hear that you had a pleasing experience at Residence Inn by Marriott Dallas Downtown! We're pleased that Scott's assistance, the ample space of the room, and the downtown parking appealed to you. We aim to provide a value-driven experience and it's great to know we achieved that goal during your stay. Come back soon for another memorable experience!