Front of property – evening/night

Reviews of The Joule

5 out of 5
The Joule
1530 Main St, Dallas, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 741 out of 1000 reviews" "
Rating 8 - Good. 130 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and attentive.
Stayed 3 nights in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 20 Mar 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you had such a positive experience with our staff. Providing friendly and attentive service is our top priority, and we are delighted to know that we succeeded in making your stay enjoyable. We appreciate your kind words and hope to welcome you back to The Joule soon!

8/10 Good

Zulma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time customer service was great.
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 20 Mar 2024
Thank you for your feedback! We're delighted to hear that you had a great time and that you found our customer service to be excellent. Providing exceptional service is our top priority, and we are glad to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back to The Joule in the future!

10/10 Excellent

AUSTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The room I selected was a little on the smaller side, but it is downtown. I would definitely stay again. The staff was AMAZING!
Stayed 1 night in Mar 2024
Response from Amal Abukar, Guest Services Manager. on 20 Mar 2024
Thank you for your kind feedback! We're delighted to hear that you had a great experience at our property, despite the room size. It's wonderful to know that our downtown location and amazing staff left a positive impression on you. We truly appreciate your support and look forward to welcoming you back on your next visit!

6/10 Okay

Julie

Business traveller
I wasn’t impressed with this property for the price. The treadmills in the gym were squeaky, lighting in the room was dim, the shower head was broke in my bathroom, dining was limited and the coffee shop opened late.
Stayed 1 night in Mar 2024
Response from Amal Abukar, Guest Services Manager on 13 Mar 2024
Julie, I appreciate your feedback, and I am sorry to see there might have been some missed opportunities during your stay. Your satisfaction is our priority, and I would love to personally ensure we make things right. Please feel free to reach out to our Guest Services team, and we will address any concerns you may have.

10/10 Excellent

Sherri

Travelled with family
Beautiful, upscale hotel in the heart of downtown Dallas!
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager on 6 Mar 2024
Thank you for a perfect score, Sherri! I am glad you enjoyed your stay with us. We hope to welcome you back again soon!

2/10 Terrible

sandra

Stayed 1 night in Mar 2024
Response from Amal Abukar, Guest Services Manager. on 23 Mar 2024
I am sorry to hear that your experience with us fell short of your expectations. I take feedback seriously and would appreciate the opportunity to learn more about your concerns so we can address them effectively. Please feel free to call and request to speak with Amal, the Guest Services Manager, so that I can address any concerns you may have encountered and work towards a resolution.

10/10 Excellent

Kamari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 23 Mar 2024
Thank you, Kamari, for your glowing review! I am delighted to hear that you had a fantastic experience with us. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Claire, Larchmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 20 Mar 2024
Thank you for a perfect score Claire! I am glad you enjoyed your stay with us! We hope to welcome you back soon!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make our stay special. They booked dinner reservations, offered a driver to transport us to our destinations, and left little treats in our room while we were exploring the town. Everyone working there seemed to love their job, which is a huge reflection of how The Joule is ran. We will be returning every anniversary!
Stayed 2 nights in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 26 Feb 2024
Thank you for your wonderful feedback, Ashley! I am delighted to hear that our team went above and beyond to make your stay special. Providing exceptional service and creating memorable experiences for our guests are our top priorities. We look forward to welcoming you back for many more anniversary celebrations!

10/10 Excellent

James

Travelled with partner
Liked: Amenities
The artwork inside is cool. The staff is very friendly. The room was very nice. I think the bathroom was almost as big as the suite. Automatic light settings and shades. The shower is a bit confusing to figure out how to get hot water, but they have instructions on the table and if you look close you can see the hot cold arrows. They are small and hard to see.
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 26 Feb 2024
Thank you for your valuable feedback, James! I am thrilled to hear that you enjoyed the artwork, friendly staff, and the comfort of your room. Your comments about the shower temperature controls are duly noted, and we'll certainly look into making them more user-friendly for our guests. We appreciate your feedback and hope to welcome you back soon!

6/10 Okay

Ashley

Travelled with partner
At check in there was a large group part of a private party that was extremely loud. Staff kept telling them that the special event was next door not in lobby area but they wouldn’t budge. One of the men stood against me while I was giving a credit card to the staff. We didn’t even stand there long enough to find out the amenities because it was uncomfortable so we just went to our room. Room was ok at best. Uncomfortable bed. We stay at msny higher end properties in Dallas and can’t believe this one is in the same category.
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager on 25 Feb 2024
Thank you for sharing your feedback with us. We sincerely apologize for the disturbance caused by the private party during your check-in experience. We understand how disruptive this can be and regret that it impacted your initial impression of our hotel.Your comfort and satisfaction are of utmost importance to us, and we're sorry to hear that you found the bed uncomfortable and that your room was only satisfactory. Please know that we take your comments seriously and will address them with our team to ensure improvements are made.We appreciate your patronage and hope to have the opportunity to welcome you back for a much more enjoyable experience in the future.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great city a nice place to stay!
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager on 19 Feb 2024
Thank you, Eric, for your kind words! We're delighted to hear that you enjoyed your stay with us and that you found our hotel to be a great place to stay in our wonderful city. We hope to welcome you back to The Joule soon for another enjoyable experience!

10/10 Excellent

Maya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the rooms and though the rooms are small they are very nice.
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager on 19 Feb 2024
Thank you, Maya, for sharing your experience with us! We're delighted to hear that you enjoyed the view from your room and found the accommodations to your liking. While our rooms may be on the cozier side, we strive to make them as comfortable and inviting as possible for our guests. We appreciate your feedback and hope to welcome you back to The Joule for another memorable stay soon!

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The concierge and valet service is top notch.
Stayed 2 nights in Feb 2024
Response from Amal Abukar, Guest Services Manager on 19 Feb 2024
Thank you, Curtis, for your kind words! We're thrilled to hear that you enjoyed your experience with us, especially the service provided by our concierge and valet team. We strive to provide top-notch service to all our guests, and it's fantastic to know that we hit the mark during your stay. We appreciate your feedback and look forward to welcoming you back to The Joule in the future.

2/10 Terrible

Christina, West Hills

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst experience! I booked a night at this hotel for an early Valentine celebration with my husband. I booked over a month in advance. After booking a suite and making a dinner reservation. I attempted to book massages for myself and my husband at the spa. I left messages twice in a week before finally calling a third time and having the front desk put them on the line. They only had 1 spot left at that point and the women from the spa was not friendly at all and claimed they never received my voicemails. I booked the spot for my husband so he could enjoy the massage and figured I wanted to spoil him for Valentines so I didn’t need to have massage also. Upon arriving at the hotel to check in we were told our suite was not ready yet so we went to the bar to have a drink and wait for the room. After an hour wait went back to the front desk and were told the room had damages from the previous guest that they were trying to repair and offered to downgrade us until they could get our suite ready, they weren’t sure how long. I had booked what was suppose to be a Valentines relaxing staycation and from the very beginning it was anything but relaxing and a getaway. We only had one night and bouncing room to room barely time to relax before the rude spa service just felt off at this point. The front desk agreed cancel our reservation for us and said they would notify the spa to cancel. The spa charged us FULL PRICE! For the massage we never got and the room we never receive
Response from Amal Abukar, Guest Services Manager on 15 Feb 2024
I extend my sincere apologies for the disappointing experience you encountered during your recent stay with us. It's truly disheartening to hear that your early Valentine celebration did not meet your expectations, particularly regarding the spa reservation and room readiness issues. Upon reviewing your feedback, we've taken immediate action and refunded the charge for the spa reservation that you were unable to utilize. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience caused. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Joule was the best stay we have ever had at a hotel
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager on 11 Feb 2024
Thank you so much Jerry!! That is wonderful to hear! I hope you come back again sometime soon.

2/10 Terrible

Lily

Travelled with family
Liked: Cleanliness, amenities
Locked out of our room while spending $$$$ on brunch at the hotel restaurent. With full bellies, we were happy to be right on time to collect our bags & be on the road home, 30 mins BEFORE check out. When we went back to the room to pick up our already packed bags, it was locked. Housekeeping said we had to go to the front desk to get re-entry to our room. Back down we go to be allowed back into our room to get our bags, again this is 30 minutes BEFORE check out time. They said it is the hotel policy, news to us, must be in the pages of fine print no one reads. After finally getting our bags we road down the elevator with a couple saying they didn’t understand why their key didn’t work to open their room, they thought it was because the key was kept to close to their cell phone. Nope, hotel policy. At those prices, the Joule has added insult to an already bruised wallet. They will not get the opportunity to do that again. Never again.
Stayed 2 nights in Feb 2024
Response from Amal Abukar, Guest Services Manager on 11 Feb 2024
Thank you for sharing your recent experience with us, and please accept our sincere apologies for the inconvenience you encountered with accessing your room. We understand how frustrating it must have been to be locked out of your room, especially when you were on your way to collect your bags before check-out time. Your satisfaction is our top priority, and we regret any negative impact this may have had on your overall experience. We truly appreciate your patronage, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out to me, my name is Amal Abukar and I am the Guest Services Manager.

10/10 Excellent

Sonya Yue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is lacking (quite small and hot) but the staff are super nice. Coffee could be better!
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager on 11 Feb 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be super nice. Your comments about the gym and coffee have been duly noted, and we apologize for any inconvenience caused. We'd love the opportunity to make it up to you on your next stay by treating you to one of our famous lattes. We appreciate your patronage and hope to welcome you back soon.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 20 Mar 2024
Thank you for a perfect score, Anthony! We hope to welcome you back soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful staff, and the original Art Deco mosaics in the lobby were fantastic.
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 8 Feb 2024
Thank you so much David! I am glad you enjoyed the art in our hotel! It is my favorite thing about the Joule as well! Hope to see you back again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Joule is a jewel! My wife and I stayed in downtown Dallas recently, and this was our first time in the Joule. The hotel is beautiful in every way, but the best thing about this place was the people. From the people who went above and beyond to help us us at check-in, to the valets, to the servers in the on-site restaurant, the employees of The Joule are top-notch. I can't imaging staying anywhere else the next time we come back to Dallas.
Stayed 1 night in Jan 2024
Response from Amal Abukar, Guest Services Manager on 5 Feb 2024
Thank you for your glowing review! We're delighted to hear that you found The Joule to be a jewel and that our team made your stay exceptional. Providing top-notch service is our priority, and it's heartening to know we hit the mark. We look forward to welcoming you and your wife back for another wonderful experience in downtown Dallas.

10/10 Excellent

Ezequiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible vibe, lovely venue. Great spot to stay in downtown Dallas. My only complaint is that our shower not very warm. Yes, the heat was turned up all the way and we experimented a few times. Nonetheless, fantastic experience. Would stay again.
Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager on 5 Feb 2024
Thank you for your positive feedback! We're glad you enjoyed the incredible vibe and found our venue lovely. We apologize for the inconvenience with the shower temperature and appreciate you bringing it to our attention. Rest assured, our engineering team is on it to fix the issue. We look forward to hosting you again and ensuring a seamless experience.

10/10 Excellent

Jeanette, Allen

Stayed 1 night in Feb 2024
Response from Amal Abukar, Guest Services Manager. on 20 Mar 2024
I am glad you enjoyed your stay Jeanette! I hope to see you soon!

8/10 Good

Raúl

Stayed 2 nights in Jan 2024
Response from Amal Abukar, Guest Services Manager. on 20 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to see that you had a positive experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We value your input and hope to welcome you back to The Joule in the future.

10/10 Excellent

Vernlinciea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jan 2024
Response from Amal Abukar, Guest Services Manager on 5 Feb 2024
I am glad the service you received was wonderful. Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Vernlinciea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in DFW
Stayed 1 night in Jan 2024
Response from Amal Abukar, Guest Services Manager on 5 Feb 2024
Glad to see you enjoyed your stay with us, Vernlinciea!

10/10 Excellent

Blake, Pearland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent staff. Very unique rooms (not hotel cookie-cutter). Have stayed multiple times and will continue to do so in the future.
Stayed 2 nights in Jan 2024
Response from Amal Abukar, Guest Services Manager on 5 Feb 2024
Your 5-star shoutout made our day! We're all about that unique vibe and top-notch service, and it's awesome to know you're digging it. Your loyalty means the world, and we can't wait to keep bringing you those great stays. Feel free to drop more notes or swing by anytime you're in need of a dose of Joule awesomeness!

10/10 Excellent

Adreana

Stayed 1 night in Jan 2024
Response from Amal Abukar, Guest Services Manager on 11 Feb 2024
Thank you for a perfect score!

10/10 Excellent

Mandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amal Abukar, Guest Services Manager. on 30 Jan 2024
Thank you for your perfect score, Mandi! We hope to have the pleasure to welcome you back soon!

10/10 Excellent

WILLIAM G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amal Abukar, Guest Services Manager. on 22 Jan 2024
I am glad you enjoyed your stay with us, William!

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Always my first option. Only issue was a funny smell on 12th floor
Stayed 1 night in Jan 2024
Response from Amal Abukar, Guest Services Manager. on 15 Jan 2024
Thank you for consistently choosing The Joule as your first option Derrick, and for taking the time to share your feedback. We are delighted to be your preferred choice. I also appreciate your feedback about the issue with the funny smell on the 12th floor, and we will certainly look into resolving that promptly. Your comfort is of utmost importance to us, and we want every aspect of your stay to be exceptional. We look forward to welcoming you back for another wonderful stay. Warm regards,

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely professional
Stayed 1 night in Jan 2024
Response from Amal Abukar, Guest Services Manager. on 15 Jan 2024
Thank you for your stellar review! I am thrilled to hear that you found our staff to be extremely professional. Providing exceptional service is our top priority, and we're glad to have met your expectations. We hope to welcome you back to The Joule soon for another outstanding experience.

10/10 Excellent

Stormy

Stayed 1 night in Jan 2024
Response from Amal Abukar, Guest Services Manager. on 13 Jan 2024
Thank you so much for your perfect score! I am glad you enjoyed your stay with us!

10/10 Excellent

Muawia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will definitely stay again.
Stayed 2 nights in Jan 2024
Response from Amal Abukar, Guest Services Manager. on 12 Jan 2024
Thank you, Muawia. We loved having you with us! Come back again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a very upscale vibe, is clean, and is highly accessible to the Dallas downtown area.
Response from Amal Abukar, Guest Services Manager on 11 Feb 2024
Thank you for sharing your positive feedback, David! I'm delighted to hear that you enjoyed the upscale vibe and cleanliness of our hotel. Our team works hard to maintain high standards, and it's wonderful to know that our efforts are appreciated. We hope to welcome you back to The Joule soon for another enjoyable stay!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Amal Abukar, Guest Services Manager on 8 Jan 2024
Great to see that you loved staying with us Derrick! Thank you for rating us a 5 out of 5!

10/10 Excellent

Constanze

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amal Abukar, Guest Services Manager on 5 Feb 2024
Thank you for staying with us, Constanze! I am glad you enjoyed your stay :)

4/10 Poor

Danielle, Midlothian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The smell on outside of the door on my room floor was moldy and smelled like that of mildew which was extremely unpleasant.
Stayed 1 night in Dec 2023
Response from Amal Abukar, Guest Services Manager on 25 Feb 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with the unpleasant smell outside of your room. Please accept our sincerest apologies for any inconvenience this may have caused during your stay.Maintaining a comfortable and enjoyable environment for our guests is our top priority, and we take your concerns seriously. Rest assured, we will address this matter promptly to ensure that appropriate measures are taken to prevent any recurrence.We appreciate your valuable feedback as it helps us to continuously improve the guest experience. If there is anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out.

10/10 Excellent

Rhonda

Stayed 1 night in Jan 2024
Response from Amal Abukar, Guest Services Manager on 8 Jan 2024
Thank you for a perfect score Rhonda! I am glad you enjoyed your stay!

6/10 Okay

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not the best room. Looking at a side of a building and right off the elevator. Not sure what we did but low floor paired with right off the elevator is usually reserved for guests that upset front desk staff.
Stayed 1 night in Dec 2023
Response from Amal Abukar, Guest Services Manager on 31 Dec 2023
Thank you Ashlee for sharing your feedback regarding your recent stay. We sincerely apologize if the room assigned did not meet your expectations. Our goal is to ensure all guests have a comfortable and enjoyable experience. I assure you that room assignments are typically based on availability and other operational considerations. Your concerns are important to us, and we appreciate your input. If you would like to discuss your experience further or if there's anything specific you would like us to address, please feel free to reach out directly. We value your patronage and hope to have the opportunity to better accommodate you in the future.

10/10 Excellent

Sook Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amal Abukar, Guest Services Manager on 31 Dec 2023
Thank you for the perfect score! I am glad you enjoyed your stay with us and hope to see you soon!

10/10 Excellent

Na

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, staff and the concierge drop offs is great
Stayed 2 nights in Dec 2023
Response from The Joule Hotel on 28 Dec 2023
Thank you so much for taking the time to give us your feedback. We are definitely delight that you enjoyed your stay and that our team, especially our concierge were able to take good care of you.We are already looking forward to your next visit!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and very professional
Stayed 1 night in Dec 2023
Response from Amal Abukar, Guest Services Manager on 27 Dec 2023
Thank you for staying with us, James! I am glad your experience was amazing! Hope to see you again soon.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Amal Abukar, Guest Services Manager on 21 Dec 2023
Thank you for your perfect score, Lindsey! I am glad you enjoyed your stay.

6/10 Okay

Zachary

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Amal Abukar, Guest Services Manager on 8 Jan 2024
I appreciate your feedback, Zachary, and I am sorry to see there might have been some missed opportunities during your stay. Your satisfaction is our priority, and I would love to personally ensure we make things right. Please feel free to reach out to our Guest Services team, and we will address any concerns you may have.

10/10 Excellent

steve

Liked: Cleanliness, staff & service
Very welcoming pleasant visit
Stayed 1 night in Dec 2023
Response from Amal Abukar, Guest Services Manager on 18 Dec 2023
Thank you so much for your feedback, Steven! I am glad to hear that your stay with us was welcoming and pleasant. We hope to see you again soon.

10/10 Excellent

Raysean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Amal Abukar, Guest Services Manager on 13 Dec 2023
Dear Raysean, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to see that we were able to leave a positive impression during your recent stay with us. We hope to welcome you back to The Joule!

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The Joule is a pretty property but is tired. The lobby seating and rugs are frayed and old. The upholstery in the rooms is also tired. Further, the room and bathroom layout is terrible and small.
Stayed 4 nights in Dec 2023
Response from Amal Abukar, Guest Services Manager on 18 Dec 2023
Thank you for sharing your thoughts about your recent stay at The Joule. We appreciate your feedback and take it seriously. Rest assured, we are actively reviewing and addressing the areas you have highlighted. We value your patronage and hope to have the opportunity to welcome you back in the future for an improved experience.

2/10 Terrible

Ethan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so small I was bumping into the walls. Also, it smells like semen.
Stayed 3 nights in Dec 2023
Response from Amal Abukar, Guest Services Manager on 12 Dec 2023
I have reached out to you directly regarding your recent stay at The Joule. Your experience matters to us, and I sincerely apologize that it did not meet your expectations. I am eager to connect with you and discuss your feedback further. Your satisfaction is our priority, and I am committed to making things right for you. I look forward to hearing from you soon.

10/10 Excellent

Holly

Liked: Cleanliness, amenities
Response from Amal Abukar, Guest Services Manager. on 7 Feb 2024
Thank you for staying with us! We hope to see you back sometime soon!