Fire alarm went off and although it was a false alarm, not one employee notified the customers that it was false so people were panicking and running down the stairs. My 8 year old was crying hysterically which was unnecessary. I called downstairs and they said “they think it was an alarm tripped from someone working on an elevator.” And “there was no concern for evacuating at this time.” So, there is an alarm going off, a fire truck with sirens on out front (and I know that is normal if the alarm is set off), they “think” the alarm was tripped. Now, mind you I’m on the 9th floor with 2 children. I had to call down to get that information. My daughter was still uneasy so walked down 9 floors and I literally had to ask the manager to tell my 8 year old there was no fire it was ok and we could use the elevators. The night before there was an actual fire next door in a dumpster RUMORED, not told officially, 10 fire trucks and we could smell the smoke in our rooms, so again no communication. So another walk down the stairs! That was the first night! The biggest point I’m trying to make is that, for things like fires or fire alarms!
On a positive note, we were given a free iced latte and coffee and they didn’t charge us for our last night there that we were planning to stay. We just decided to leave a day early because the drive back was long. Also the water in the lobby was really good! The hotel was very clean! Would I stay again? No. Sorry, communication is key!