Ratings based on 2,055 verified reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 18-Jul-2019
Fire alarm went off and although it was a false alarm, not one employee notified the customers that it was false so people were panicking and running down the stairs. My 8 year old was crying hysterically which was unnecessary. I called downstairs and they said “they think it was an alarm tripped from someone working on an elevator.” And “there was no concern for evacuating at this time.” So, there is an alarm going off, a fire truck with sirens on out front (and I know that is normal if the alarm is set off), they “think” the alarm was tripped. Now, mind you I’m on the 9th floor with 2 children. I had to call down to get that information. My daughter was still uneasy so walked down 9 floors and I literally had to ask the manager to tell my 8 year old there was no fire it was ok and we could use the elevators. The night before there was an actual fire next door in a dumpster RUMORED, not told officially, 10 fire trucks and we could smell the smoke in our rooms, so again no communication. So another walk down the stairs! That was the first night! The biggest point I’m trying to make is that, for things like fires or fire alarms! On a positive note, we were given a free iced latte and coffee and they didn’t charge us for our last night there that we were planning to stay. We just decided to leave a day early because the drive back was long. Also the water in the lobby was really good! The hotel was very clean! Would I stay again? No. Sorry, communication is key!
5 out of 5
by a verified traveller from Evansville

Posted 17-Jul-2019
It was a great location for a concert at Ascend. I would stay there again. I would hope that hotel pricing downtown will come back down someday. But not holding my breath.
5 out of 5
by a verified traveller from Melbourne

Posted 17-Jul-2019
Room was very comfortable. We really enjoyed breakfast being included.
5 out of 5
by a verified traveller

Posted 16-Jul-2019
An additional elevator would have been helpful. It was quicker to walk up 6 floors rather than wait for the elevator during breakfast.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Jul-2019
4 out of 5
by a verified traveller

Posted 15-Jul-2019
Close to Broadway, but far enough away to be quiet when you wanted it
4 out of 5
by a verified traveller

Posted 12-Jul-2019
Great location. Nice walking to broadway. Great eats nearby
5 out of 5
by a verified traveller from Toronto

Posted 07-Jul-2019
Great location- off Broadway, so not noisy. Close enough to walk everywhere. Staff were very friendly. Breakfast was delicious. We loved the fresh, fruity water in the lobby.
4 out of 5
by a verified traveller from Missouri

Posted 07-Jul-2019
Location is nice and close to all the fun in downtown
5 out of 5
by a verified traveller from Jacksonville fl

Posted 06-Jul-2019
Very good breakfast included with stay! Rooms were clean and nice. Room was ready upon arrival and the lobby was cute