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Reviews of InterContinental Dublin, an IHG Hotel

5 out of 5
InterContinental Dublin, an IHG Hotel
Simmonscourt Road, Dublin, Dublin

Reviews

9.4

Exceptional

Rating 10 - Excellent. 564 out of 747 reviews" "
Rating 8 - Good. 136 out of 747 reviews" "
Rating 6 - Okay. 27 out of 747 reviews" "
Rating 4 - Poor. 11 out of 747 reviews" "
Rating 2 - Terrible. 9 out of 747 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Farhana

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True 5-star hotel, but would not recommend the spa. Dated facilities and they say due to government regulations they cannot do traditional facial, so did not include things like skin exam, pore cleanse, etc. they end up rubbing your chest half the time and massaging your cheekbones the rest.
Stayed 4 nights in Dec 2023

6/10 Okay

Orla

Liked: Property conditions & facilities, room comfort
Not 5 star
Lovely hotel. Rooms lovely and clean. Breakfast was a disappointment, running out of everything on the buffet and having to ask for everything even a cup of coffee. Hard to find staff to ask for breakfast items. Children handling buffet unsupervised is always a turn off. My husband ended up showing some how to use the toaster. Would have been nice if the pool had some adult only slots.
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Travelled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

LORNA MORROW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic post-Christmas family trip. Everything was 5 star from staff, interior, room to food and drink. We look forward to returning again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ana

Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and cuisine.
Stayed 2 nights in Dec 2023

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay in Dublin.
Stayed 1 night in Nov 2023

8/10 Good

Sunny

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The spa was great. Loved the adults only pool hours from noon-4 daily. There could've been more lounge chairs at the pool and better enforcement of the no jumping rule. The kids were unruly. The breakfast is great. Breakfast staff was great. The lunch and dinner in the lobby lounge was a ZERO. Bad service, limited selection and food that was not as good as the pricing. Would I stay again? Sure, the room was great, i felt safe and the location was great. But the Lobby Lounge is ruining this property. As well as an angry doorman. Well, one day he was angry...then the next he wasn't. I would expect better.
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well presented hotel. Staff were extremely friendly and helpful. Room was very clean and comfortable. Great venue for some Xmas shopping in Dublin. Will be returning.
Stayed 2 nights in Dec 2023

10/10 Excellent

DONNA

Stayed 2 nights in Dec 2023

8/10 Good

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good property but needs maintenance.
Stayed 6 nights in Nov 2023

10/10 Excellent

Andra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Intercontinental in Dublin was a great great place to stay. The hotel was beautiful. The staff was kind and attentive even when they were busy. Thank you.
Stayed 4 nights in Nov 2023

10/10 Excellent

brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Staff was amazing, gym was great and the neighbourhood is excellent.
Stayed 3 nights in Nov 2023

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star hotel
Beautiful hotel, large rooms with luxurious bathrooms, and wonderful service!
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! So much charm. The staff are so friendly and helpful. The breakfast is delicious and so filling. 10/10 recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Roz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Howard E

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I am a fan of Intercontinental properties as they are a top brand and typically 5 star or have some uniqueness about them. Dublin Intercontinental was good because it was away from the touristy area but that meant taxi fares anywhere you want to go. The rooms, spa and bar were as expected. The dinner lounge/restaurant was well appointed but menu was lacking. Breakfast was good but staff was short handed or inattentive. Kind of disappointing when you expect some specialness at a 5 star property. Dublin Intercontinental needs some direction to get to the next level.
Stayed 6 nights in Oct 2023

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Intercontinental is a beautiful hotel in a quiet neighborhood. It’s away from the hustle and bustle of the main city but also not within walking distance. Taxis and Ubers are the only way to get around. There is a small train nearby which take you north or south. There are some good small cafes and restaurants nearby within walking distance Our room was large, a junior suite. We didn’t have much of a view. The room overall was clean but the tile grout in the bathroom and shower was awful. It wasn’t just staining but grime and hadn’t been cleaned in ages. The staff were pleasant although not overly helpful. We had the a la carts breakfast a few days and it was decent. We did not try the buffet. We came in early after a flight and our room wasn’t ready which was fine. We left our bags and returned at check in time to find it still wasn’t ready. So we waited for our room and then waited for our luggage. After asking twice and being told it was ‘on the way’, we had to leave for a reservation without our luggage and without getting to change clothes. Overall, this was still a very nice hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, very helpful, remembered our preferences for dinner and even personalized the room cleaning by providing extras of the things we liked the most. Will definitely stay there again!
Stayed 6 nights in Oct 2023

10/10 Excellent

Lorna

Stayed 3 nights in Sep 2023

8/10 Good

Donal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food in bar was very disappointing and would definitely not recommend that to anybody
Stayed 3 nights in Aug 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Hiu Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

John Redmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Lucy

Stayed 1 night in Aug 2023

8/10 Good

Francis

Travelled with family
Liked: Amenities
The property was classically styled and in good condition. There were many little issues but they were all personnel related
Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t stay here- but someone used my name and credit card to stay here. Great job everyone.
Stayed 2 nights in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about our stay, and planning to return.
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Very nice accommodations and nice location with a suburban feel but walkable to City Centre
Stayed 4 nights in Jul 2023

10/10 Excellent

David, Redondo Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel with a fantastic staff.
Stayed 4 nights in Jul 2023

10/10 Excellent

jonathan

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent hotel in the Ballsbridge neighborhood. Quiet leafy streets, embassies and consulates, etc. 15 - 20 minute cab ride to St Stephen’s Green and the city center. Keep this in mind if you prefer to be walking distance from the action.
Stayed 4 nights in Jul 2023

10/10 Excellent

griselda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Safe but far from activities. Not quiet and there's a factory behind the hotel, but great over all.

10/10 Excellent

Ashley Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful family vacation and loved our stay at this hotel. The rooms are a generous size, the beds are super comfortable, and the hotel is beautiful. We also enjoyed the breakfast buffet and ate several dinners at the hotel restaurant. The location is convenient and it was nice to be near, but not right in the city downtown center. The staff was very welcoming and friendly. Would highly recommend!
Stayed 7 nights in Jul 2023

10/10 Excellent

Steven, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with excellent staff. In addition to the restaurants on site, there are a number of pubs and nice restaurants within easy walking distance. Room was spacious and quiet, we had only one issue which was the shower drain was draining slowly which they quickly corrected.
Stayed 2 nights in Jun 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memories of a summer in Dublin
What a beautiful hotel and with a wonderful, friendly, helpful and enthusiastic staff. Hotel was so convenient to bus and rail travel, allowing us to fit in some retail therapy along with exploring the leafy suburbs of Dublin. Definitely will return.
Stayed 1 night in Jun 2023

10/10 Excellent

Anne, Reston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy beds. Great customer service at the front desk and concierge.
Stayed 1 night in Jun 2023

10/10 Excellent

Valeri

Stayed 1 night in Jun 2023

6/10 Okay

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here only because there were no rooms at any of the hotels near the Dublin airport. I normally would not spend $740 on a hotel room, but was desperate to find a place to stay as it was getting late and I had already wasted time trying to find rooms. The hotel is definitely nice, but not worth $740. In addition to this steep price, I had to pay for parking and breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Lisa

Stayed 5 nights in Apr 2023

10/10 Excellent

Laura

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property, staff were excellent. I have stayed in the past and the standards were fantastic. The only issue I had was with the buffet breakfast, personally i do not like having to go up and down to get my breakfast and I find the queuing awkward and quiet dangerous with hot food. There was also only one toaster which was very slow, which resulted in people standing around the area waiting, this should be served to your table.
Stayed 2 nights in Apr 2023

10/10 Excellent

Todd

Stayed 4 nights in Apr 2023
Response from Reservations Team on 13 Apr 2023
Dear Todd,Thank you for your review. I am delighted to read that you enjoyed all aspects of your stay. We look forward to welcoming you back to Intercontinental Dublin very soon. Kind regards,The Reservations Team

10/10 Excellent

Mitch

Stayed 1 night in Mar 2023
Response from Reservations Team on 1 Apr 2023
Dear Mitch, Thank you for your rating. We are delighted to see that you enjoyed your stay here with us and we look forward to welcoming you back to Intercontinental Dublin in the near future.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything! Valerie greeted us and was lovely! Staff at desk wonderful! Very clean efficient large rooms. As far as restaurant and bar, staff worked hard, but they were very short staffed. Everything was great and we will be back!
Stayed 4 nights in Mar 2023
Response from Reservations Team on 22 Mar 2023
Dear Colleen, Thank you for your very kind review. We were genuinely delighted to see how much you enjoyed your experiences throughout the hotel and hope that it is not too long before we have the pleasure of welcoming you back. Kind Regards,The Reservations Team

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Issac was very welcoming.
Stayed 3 nights in Mar 2023
Response from Reservations Team on 20 Mar 2023
Dear Rachel, Thank you for your very kind comments posted recently.We are genuinely delighted to see how much you enjoyed your experiences throughout the hotel and hope that it is not too long before we have the pleasure of welcoming you back.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Reservations Team on 20 Mar 2023
Dear Ashley, Thank you for your rating. I am thrilled to see you enjoyed your stay with us and we hope to welcome you back very soon.

10/10 Excellent

majd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice week in Dublin intercontinental hotel
Luxury hotel. Very clean with attention to details. Good facilities. Very friendly and professional staff. I spent a good week in that amazing hotel despite bad weather outside…
The lobby lounge
Courtyard View from my room
Stayed 5 nights in Mar 2023
Response from Reservations Team on 20 Mar 2023
Dear Majd, Thank you for your very kind comments posted recently.We were genuinely delighted to see how much you enjoyed your experiences throughout the hotel and hope that it is not too long before we have the pleasure of welcoming you back.