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Reviews of The Spencer Hotel

4 out of 5
The Spencer Hotel
Excise Walk, IFSC, Dublin, Dublin

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mario, Mandello del Lario

Liked: Cleanliness, staff & service, amenities
Very nice area, perfect location. Great breakfast. The property is rather new, and the rooms are comfortable It is recommended if you need to stay in this area.
Stayed 1 night in Mar 2024

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great clean room and everything we needed. Get to go use the spa each day included too with pool, jacuzzi, sauna, steam room
Stayed 3 nights in Mar 2024

10/10 Excellent

KAROL

Stayed 1 night in Mar 2024

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a 2 night stay in a room overlooking the Liffey. The hotel is really nice, modern, clean and comfortable. Room service was really good. Staff are friendly. Would recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Preshanta

Stayed 3 nights in Mar 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service throughout our 5 day stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Ita

Customer service was just great from the moment we arrived til we left couldn’t say anything only the best I will be back and tell all my friends how could ye are well done 👏
Stayed 1 night in Mar 2024

4/10 Poor

Daisy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Seamus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while attending a concert in the Three Arena. Staff at the front desk were very helpful and professional. The room was very well laid out with everything you'd need without being large. The bar area was large and comfortable with very knowledgeable bar staff. The pool area was clean and the gym was a good size. We purchased the breakfast as we'd booked room only. It was well worth it as there was a great selection of breakfast options for whatever someone might want. Overall a fantastic stay and it'll be my first hotel check if I'm planning on staying in the vicinity again.
Stayed 1 night in Feb 2024

8/10 Good

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve stayed. I booked for a birthday surprise and they were very helpful when I asked about room decorations. Food was also amazing. Would definitely stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean and comfy room. Nice staff, breakfast and pool facilities. Handy location to walk/get the luas to all attractions. We will definitely stay again - thank you :)
Stayed 1 night in Jan 2024

10/10 Excellent

Pooya

Stayed 2 nights in Jan 2024

8/10 Good

Alison

Stayed 1 night in Jan 2024

8/10 Good

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good one night stay. All the staff were very friendly and helpful and our room was comfortable and quiet. Breakfast was good…. More fruit would be good. The hot food was very good. Our only main complaint was the temperature of the breakfast room….. it was freezing and not comfortable because of this. And this is January when heating should be on!
Stayed 1 night in Jan 2024

10/10 Excellent

Tala

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and extremely quiet and peaceful location. Dublin Express bus stop is right outside the hotel and takes you right to and from the airport. Many major city attractions are walkable. We did not use a car the entire stay.
Stayed 3 nights in Dec 2023

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Service good, beds comfortable
Stayed 2 nights in Dec 2023

10/10 Excellent

Ray

Business traveller
Pool
Great staff and pool
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Read This Before You Book
Hotel is next to a construction site and highway. Walls are made of toilet paper. You can hear everything. Noisy hotel, no sound proofing, felt cheap. Staff kind, but after a few days of basically sleeping in the middle of a highway - never again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a free upgrade, what a nice surprise when i was checking in
Stayed 1 night in Dec 2023

10/10 Excellent

Maeve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and hotel. Really enjoyed my stay.
Stayed 1 night in Dec 2023

4/10 Poor

eugene

Stayed 1 night in Dec 2023
Response from Filip on 9 Dec 2023
Dear Eugene, Would you like to share with me what were the concerns for your staying at The Spencer Hotel, since you scored us 4/10.Thanks in advance

10/10 Excellent

Elaine

Stayed 1 night in Dec 2023

8/10 Good

Saichung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and excellent location. The Dublin express from the airport stops right in front of the hotel.
Stayed 7 nights in Nov 2023

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rules and regulations are more important to this hotel than customer satisfaction and experience. Stay in one of the many other friendly hotels which is more in keeping with the Irish hospitality
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean Joseph Thierry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable hotel with excellent breakfast. Very helpful staff as well.
Stayed 4 nights in Nov 2023

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel as it is a convenient distance from the 3arena where we had a concert. Very happy with our experience staying here and would book The Spencer again if visiting Dublin.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Stayed here for one night because we were going to a concert in the 3 Arena. Perfect location to walk into Dublin City centre and to the concert venue. Staff are all really friendly and helpful, lovely hotel. Only complaint was the alarm clock in the room had been set (not by us) to go off at 6am!! Lovely toiletries in the bathroom from Rituals. I would definitely stay here again
Stayed 1 night in Nov 2023

2/10 Terrible

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kieran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Helpful and welcoming.
Stayed 2 nights in Oct 2023
Response from Filip Zic on 27 Oct 2023
Dear KieranThank you for your honest feedback. I am delighted to read you had an enjoyable stay over all. I will pass my colleagues good word that you have for them.We hope you will stay again in the future and look forward to welcoming you back.

6/10 Okay

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfactory Stay
My first room was on the 7th floor. Unfortunately there was an air con unit above me which disturbed my sleep. I asked to be moved and told that they were full but they could accommodate me in a room on the 1st floor. This was a much smaller room and at around 6:30 to 7am building work beside the hotel woke me up. I asked again for a better room and on my return they gave me a room at the front of the hotel on the second floor. The problem with this room was that the double glazing was ineffective and the traffic noise was constant until the early hours. BUT it then started up at around 5:30 am. Very disappointed with this hotel and I would not stay there again unless I was given a quiet room.
Stayed 7 nights in Oct 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert trip..
Our stay was a fantastic stay, as we went to a concert and the hotel was in a perfect location...
Stayed 1 night in Oct 2023
Response from Filip Zic on 24 Oct 2023
Dear KevinThank you for your honest feedback. I am delighted to read you had an enjoyable stay over all. We hope you will stay again in the future and look forward to welcoming you back. Kind Regards, Filip ZicGuest Experience ManagerThe Spencer Hotel

6/10 Okay

Frances

Liked: Cleanliness, room comfort
Noisy hotel. Wouldn’t stay again.
Upon check in, we were given an “upgrade” to a junior suite. The room was adjacent to a building site and we were woken at 7:30. Also, the balcony door was not tight. It was noisy and let in the cold. Had to keep the curtains closed so workmen on building site couldn’t look in.
Stayed 1 night in Oct 2023
Response from Filip Zic on 21 Oct 2023
Dear Frances,I would like to take this opportunity to thank you for choosing to stay at the Spencer Hotel and taking the time to leave your feedback. It was most disappointing to read about your experience, please be assured this is not our normal level of service and for this I offer you my sincere apologies. I want to apologise for the issues you encountered with the local construction site. The hotel is in constant contact with the developers regarding loud work schedules however unfortunately they are not always as up to date with communicating this to the hotel. I will be passing your feedback onto my senior management team who will be discussing this with the developers.The hospitality, comfort and care we show to our guests are of paramount importance to us and the feedback you have provided will certainly assist us in the maintaining and constantly improving our standards.We hope you will consider us again that we can recover our service with you. Kind Regards, Filip ZicGuest Experience ManagerThe Spencer Hotel

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and rooms with free upgrade!!
Fantastic service and hotel, even provided a free upgrade with it being a special occasion!!
Stayed 2 nights in Oct 2023
Response from Filip Zic on 22 Oct 2023
Dear DanThank you for your honest feedback. I am delighted to read you had an enjoyable stay over all. We hope you will stay again in the future and look forward to welcoming you back.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay near the Docklands. Only stayed one night but it was very pleasant.
Stayed 1 night in Oct 2023
Response from Filip Zic on 22 Oct 2023
Dear Thomas,Thank you for taking the time to complete one of our guest satisfaction surveys. I am delighted to see such high ratings. I will ensure this is acknowledged with the team who were on duty during your recent stay with us. I am so glad you enjoyed your stay with us and hope you got to relax as you had hoped to. In the meantime, if there is anything we can arrange to make your next stay with us more enjoyable, please let me know.

8/10 Good

Lynda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Filip Zic on 22 Oct 2023
Dear Lynda ,Thank you for taking the time to complete one of our guest satisfaction surveys. I am delighted to see such high ratings. I will ensure this is acknowledged with the team who were on duty during your recent stay with us. I am so glad you enjoyed your stay with us and hope you got to relax as you had hoped to. In the meantime, if there is anything we can arrange to make your next stay with us more enjoyable, please let me know.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Filip Zic on 22 Oct 2023
Dear Edward ,Thank you for taking the time to complete one of our guest satisfaction surveys. I am delighted to see such high ratings. I will ensure this is acknowledged with the team who were on duty during your recent stay with us. I am so glad you enjoyed your stay with us and hope you got to relax as you had hoped to. In the meantime, if there is anything we can arrange to make your next stay with us more enjoyable, please let me know.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Friendly staff who went out of their way to be helpful. Bar and restaurant were excellent.
Stayed 2 nights in Oct 2023
Response from Filip Zic on 22 Oct 2023
Dear John ,Thank you for taking the time to complete one of our guest satisfaction surveys. I am delighted to see that you have enjoyed our bar and restaurant. I am so glad you enjoyed your stay with us and hope you got to relax as you had hoped to. In the meantime, if there is anything we can arrange to make your next stay with us more enjoyable, please let me know.

10/10 Excellent

Nazareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent - right in the heart of the city, a short walk from the EPIC museum, Busaras bus station and Connolly train station. The Dublin Express to the airport goes from the bus stop right next to the hotel. I really enjoyed using the gym at the hotel. It was a very good facility.
Stayed 4 nights in Sep 2023
Response from Filip Zic on 22 Oct 2023
Dear Nazareth ,Thank you for taking the time to complete one of our guest satisfaction surveys. I am delighted to see such high ratings. I will ensure this is acknowledged with the team who were on duty during your recent stay with us. I am very happy that you have enjoyed location of our hotel. I am so glad you enjoyed your stay with us and hope you got to relax as you had hoped to. In the meantime, if there is anything we can arrange to make your next stay with us more enjoyable, please let me know.

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Filip Zic on 24 Oct 2023
Dear KristinThank you for your honest feedback. I am delighted to read you had an enjoyable stay over all. We hope you will stay again in the future and look forward to welcoming you back.

10/10 Excellent

Samah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. I enjoyed my stay at the hotel.
Stayed 1 night in Sep 2023
Response from Filip Zic on 22 Oct 2023
Dear Samah ,Thank you for taking the time to complete one of our guest satisfaction surveys. I am delighted to see such high ratings. I will ensure this is acknowledged with the team who were on duty during your recent stay with us. I am so glad you enjoyed your stay with us and hope you got to relax as you had hoped to. In the meantime, if there is anything we can arrange to make your next stay with us more enjoyable, please let me know.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay, only issue was the bed was hard as a rock and no pillow choice (Only hard).
Stayed 1 night in Sep 2023
Response from Filip Zic on 24 Oct 2023
Dear Guest Thank you for your honest feedback. I am delighted to read you had an enjoyable stay over all. We hope you will stay again in the future and look forward to welcoming you back.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Filip Zic on 24 Oct 2023
Dear Guest Thank you for your honest feedback. I am delighted to read you had an enjoyable stay over all. We hope you will stay again in the future and look forward to welcoming you back.

10/10 Excellent

Niall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Filip Zic on 22 Oct 2023
Dear Niall ,Thank you for taking the time to complete one of our guest satisfaction surveys. I am delighted to see such high ratings. I will ensure this is acknowledged with the team who were on duty during your recent stay with us. I am so glad you enjoyed your stay with us and hope you got to relax as you had hoped to. In the meantime, if there is anything we can arrange to make your next stay with us more enjoyable, please let me know.

8/10 Good

William T

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Farnaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to get to the hotel from the airport by bus. safe neighbourhood. lots of good restaurants in the area.
Stayed 1 night in Sep 2023
Response from Filip Zic on 24 Oct 2023
Dear Guest Thank you for your honest feedback. I am delighted to read you had an enjoyable stay over all. We hope you will stay again in the future and look forward to welcoming you back.

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Filip Zic on 22 Oct 2023
Dear Kevin ,Thank you for taking the time to complete one of our guest satisfaction surveys. I am delighted to see such high ratings. I will ensure this is acknowledged with the team who were on duty during your recent stay with us. I am so glad you enjoyed your stay with us and hope you got to relax as you had hoped to. In the meantime, if there is anything we can arrange to make your next stay with us more enjoyable, please let me know.