Standard Room, 1 King Bed, Accessible, Non Smoking

Reviews of SureStay Hotel by Best Western Manchester

2.5 out of 5
SureStay Hotel by Best Western Manchester
1020 W Main St, Manchester, IA

Reviews

7.4

Good

Rating 10 - Excellent. 87 out of 355 reviews" "
Rating 8 - Good. 142 out of 355 reviews" "
Rating 6 - Okay. 53 out of 355 reviews" "
Rating 4 - Poor. 46 out of 355 reviews" "
Rating 2 - Terrible. 27 out of 355 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Cathy, Battle Creek

Business traveller
Liked: Staff & service, amenities
Needs some updated furniture in the rooms. But very clean
Stayed 1 night in Apr 2024

6/10 Okay

Majil

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Majil,We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there is anything specific you would like to share about your stay, please feel free to reach out to us so we can address it accordingly. Your feedback is valuable to us and helps us improve our services for future guests.

2/10 Terrible

Shane

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells like mold. Bad place to stay.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Shane, We're sorry to hear about your experience. Your feedback is important to us, and we will address this matter accordingly to ensure all guests have a pleasant stay. Thank you for sharing your concerns with us.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived early and the gentleman at the front desk asked if I would like my room right away so I didn’t have to wait until 3:00. That was really nice and considerate.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Belinda,We're pleased to hear that you had a positive check-in experience with us. Our team strives to accommodate our guests to the best of our ability. Your feedback is truly appreciated. We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Eric, Ames

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Advertised breakfast included with room. No breakfast (or staff) to be found in the morning.
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Eric, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused. Our team will review and address this matter to ensure it does not happen again in the future. We value your patronage and hope to welcome you back for an improved experience.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean & quiet & the staff very polite.. Would Stay again & recommend
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Teresa,Thank you for choosing our hotel! We're delighted to hear that you found our room clean and quiet, and our staff polite. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

4/10 Poor

Sara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We gave this motel a try when our regular hotel was out of accessible 1st floor rooms. Pictures looked ok. We were hopeful. We decided one night would be ok. Never again. The room had an awful musty smell and everything felt slightly damp to the touch. There is no way management is unaware of the moisture issues and funky smell. It's impossible to miss and should be treated. We tried running the dehumidifier in the room but it was loud and didn't seem to make a difference. Though the room was cosmetically nice and the bed was comfortable, the pillowcases and comforter had small stains. The bathroom door didn't open fully which made it hard to get my husband's wheelchair into the restroom. Children were running and squealing until after 11 pm. There was a random dirty towel by the ice machine in the hall the entire time we were there. Breakfast was very sparse with a sign that said "no hot breakfast today" . If you are desperate for a place to stay or on a very tight budget and need to stay here, avoid room 109 and bring ear plugs. Maybe the other rooms aren't as bad. This one should not be rented until some maintenance is done.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Sara, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback regarding the musty smell and dampness in the room, as well as the cleanliness issues you mentioned. We will share your comments with our housekeeping team for improvement. We apologize for any disturbance caused by other guests and the limited breakfast offerings. We strive to provide a comfortable experience for all our guests and will address these concerns with our team. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Robert

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Robert,Thank you for your feedback regarding the cleanliness of our rooms. We strive to provide a clean and comfortable environment for our guests. If you have any specific concerns, please reach out to our management team directly to address them. We appreciate your review and hope to welcome you again in the future.

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a enjoyable stay at your hotel the staff was friendly and helpful the room was clean and very comfortable
Stayed 2 nights in Nov 2023
Response from Manager on 19 Nov 2023
Hello Lee,Thank you for your kind feedback! We're delighted to hear that you had an enjoyable stay at our hotel and that you found our staff to be friendly and helpful. It's also great to know that you found your room clean and very comfortable. We aim to provide a wonderful experience to all our guests and we're glad we succeeded with you. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Franklin

Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Franklin, We're sorry to hear that your experience with our hotel did not meet your expectations. We value all guest feedback and would appreciate the opportunity to hear more about your stay. Please reach out to our hotel directly so that we can address any concerns you may have had. We strive to provide exceptional service and hope to have the chance to make it right for you.

10/10 Excellent

Leonardo

Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Leonardo,Thank you for taking the time to share your feedback with us. We greatly appreciate your generous rating and are thrilled to hear that you had such an exceptional experience at our hotel. We strive to provide outstanding service and are pleased that we met your expectations. If you have any future travel plans, we would be honored to have the opportunity to welcome you back.

4/10 Poor

casey

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 9 Nov 2023
Hello casey, Thank you for taking the time to provide your feedback. We're sorry to hear that your experience at our hotel did not meet your expectations. We value your comments and will take them into consideration for future improvements. We encourage you to reach out to our management team to discuss your concerns further.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and hot tub in room
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello Randall,Thank you for your review and for choosing our hotel for your stay. We appreciate your feedback regarding the location and in-room hot tub. We strive to provide a convenient location and amenities to enhance our guests' experience. We apologize for any inconvenience you may have encountered during your stay and encourage you to reach out to our management directly so that they can address your concerns properly.

10/10 Excellent

Connie

Stayed 1 night in Oct 2023
Response from Manager on 17 Nov 2023
Hello Connie,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a wonderful experience during your stay with us. Your positive feedback means the world to us and we truly appreciate it. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was better than my first stay
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Christopher,We're glad to hear that you had an improved experience during your second stay! We hope to continue exceeding your expectations in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nah
Awful smell as soon as you walk in the front door. Room smelled worse. No hot water, no soap, and somehow not a trash can in the room? Just not good.
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Dear Guest,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is older but very clean. Bed was very comfortable, water pressure was good and the breakfast was great. Owner was very friendly. And to top it off, the price was reasonable for the amenities provided.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Hello Joan, Thank you for your positive feedback! We're pleased to hear that you enjoyed your comfortable stay, the cleanliness of our facility, and our friendly owner. We hope to welcome you back soon!

6/10 Okay

Therese

Travelled with family
Liked: Staff & service
served the purpose
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Therese ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Rebecca, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Alyssa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a strong musty odor in the room upon arrival. Even after leaving the window open for several hours, it still lingered. All furniture showed heavy signs of wear, scratches, dings. Surfaces were sticky and not clean, with mirrors showing streaks, drips. Sheets had small stains and one pillow case had a makeup covered stain (appeared like it was used but not washed).
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Alyssa,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

Brenda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stay at this hotel each year while participating in an event at the fairgrounds each September. Check in was smooth and easy. It is easy to get in and out of and easy to find. Since beginning staying here the hotel has never been renovated and I seriously question if they have a general maintenance person. The shower rods in most rooms are hanging precariously and the curtains can't close to keep water in the shower. The handle on the bathroom door was barely hanging on so as a family we decided not to close it completely lest we be locked in. The refrigerator had water/ice build up and a fly frozen in the bottom of the ice in the freezer area.
Response from Manager on 13 Sept 2023
Hello Brenda, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem I have is I checked out on the 6 th and they are continuing to charge my debit card several times even today?
Stayed 7 nights in Aug 2023
Response from Manager on 13 Sept 2023
Hi Muriel,Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip
Short business trip
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Hello Roger,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Scott,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Earl Mac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV
Stayed 2 nights in Aug 2023
Response from Manager on 31 Aug 2023
Hello Earl Mac,Know that your voice is of tremendous importance to us and we value your comments about our tv. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello mike,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Our first room we were given the door wouldn't latch. You could just push the door open. They got us into a different room pretty quickly. The 2nd room was good. It was clean, the bed was comfortable. The free breakfast was good. Egg pattie, sausage pattie, cheese. I made it into a sandwich with the toasted english muffin. They had yogurt, waffles, small cinnamon rolls. We thought it was a good breakfast. It was reasonably priced.
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hello Roberta,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our bed and your comments about our breakfast. We hope to see you again in the future.

8/10 Good

alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first time visit was enjoyable
Stayed 1 night in Aug 2023
Response from Manager on 12 Aug 2023
Hi Alex,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

SHERI

Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello SHERI,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
The beds were a little too soft for me. But everything was clean, the guy who checked us in was very friendly. There was a construction crew staying there that cleaned out breakfast befor 7am so we didnt get breakfast both days. Other than that it was a great stay.
Stayed 2 nights in Jul 2023
Response from Manager on 3 Aug 2023
Hi Donna,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

6/10 Okay

coleen

Travelled with family, Travelled with group
Bath tub was not the cleanest
Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Hello coleen,We can't thank you enough for sharing your feedback with regards to our tub. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Motel was clean and appeared to be recently updated. Staff was superb.
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hi Suzanne,Thank you for your review! I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 Poor

Kim

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Manager on 19 Jul 2023
Hello Kim,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service
the steps are unevely spaced and lighting bad
Stayed 2 nights in Jul 2023
Response from Manager on 19 Jul 2023
Hi Jerry,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

4/10 Poor

Mary, Atlantic

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was musty and there was a hole in the bathtub. New AC was in the room but in a box and not installed. Room size was nice. A little noisy, needs more insulation. Worked for what we needed but the hotel needs updating badly.
Stayed 2 nights in Jun 2023
Response from Manager on 16 Jul 2023
Hello Mary,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on 15 Jul 2023
Hello Deb,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Adam

Travelled with family
Disliked: Cleanliness
Nothing to great. Clogged sink and no extra blankets for the foldout. Tv was very small and hard to see from the beds. The best part was the waffle maker.
Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Hello Adam, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We chose this hotel because it was pet friendly and we were traveling with our small dog. The room was spacious and it was clean but I think it was soon to be "upgraded" because there was a large box in the room that contained a new A/C unit. The bathtub was clean but had "patched" area in the side of the tub. The staff at the desk was friendly and the breakfast was pretty good.
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Kimberly,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our area. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Regina

Liked: Cleanliness, staff & service, room comfort
Annoying smell
Overall, we had a good stay, except for the damp, sour odor in our room. Turning on the AC helped a little, but I finally went to the front desk and asked for air freshener or Febreze. The clerk gave me Febreze, which helped to mask the smell somewhat. I could still smell it in the morning. The wi-fi wouldn't connect that evening, but it did in the morning. Otherwise, the beds and pillows were comfortable and the breakfast included more than I expected. Not bad for the reasonable price.
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Regina, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable bed
Stayed 2 nights in Jul 2023
Response from Manager on 5 Jul 2023
Hello Valerie,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our bed. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 29 Jun 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Kenny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ate at River Bend Pub, great meal
Stayed 1 night in Jun 2023
Response from Manager on 18 Jun 2023
Hello Kenny,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jun 2023
Response from Manager on 9 Jun 2023
Hi Jeremy,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 Good

Cole

Stayed 2 nights in May 2023
Response from Manager on 12 Jun 2023
Hello Cole,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Manager on 20 May 2023
Hello Cindy,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised how nice it was.
Stayed 1 night in May 2023
Response from Manager on 16 May 2023
Hello Holly,Thank you for your review and comments regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
it was fine
Stayed 1 night in May 2023
Response from Manager on 16 May 2023
Hello Lowell,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

Grace

Stayed 1 night in May 2023
Response from Manager on 27 May 2023
Hello Grace,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Francis

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from Manager on 6 May 2023
Hello Francis,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 2 May 2023
Hello Amy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.