Exterior

Reviews of Apex Waterloo Place Hotel

4 out of 5
Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1017 reviews" "
Rating 8 - Good. 242 out of 1017 reviews" "
Rating 6 - Okay. 77 out of 1017 reviews" "
Rating 4 - Poor. 24 out of 1017 reviews" "
Rating 2 - Terrible. 12 out of 1017 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location! We could walk to everything and it was a short walk to trains and busses.
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and attentive
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard of the room was excellent. The swimming pool was open until 10pm and made for an enjoyable end to the day.
Stayed 1 night in Mar 2024
Response from George Miliaras on 24 Mar 2024
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found the standard of your room excellent and that you enjoyed the swimming pool facilities, which made for an enjoyable end to your day.We appreciate your feedback and hope to welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and eent the extra mile
Stayed 4 nights in Mar 2024
Response from George Miliaras on 21 Mar 2024
Thank you for your kind words regarding our staff's helpfulness. We strive to go above and beyond to ensure our guests have a memorable and comfortable stay with us.Your appreciation means a lot to us, and we'll be sure to pass on your compliments to our team. If there's anything else we can assist you with during your time here, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional experience in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly helpful staff.
Stayed 2 nights in Mar 2024
Response from George Miliaras on 21 Mar 2024
Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our hotel's great location and found our staff to be friendly and helpful.It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Angel

Travelled with family
Liked: Staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from George Miliaras on 21 Mar 2024
Thank you for your kind words about our staff. We're thrilled to hear that you had a positive experience with our team during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for touring the old city and convenient to the train station.
Stayed 1 night in Mar 2024
Response from irenek on 19 Mar 2024
Dear Edward,That's fantastic to hear! We appreciate you highlighting these positive aspects of your stay. The location is ideal for exploring the historic center and easy access to the train station makes it a great choice for many travellers.Thank you again for your kind words and hopefully see you soon.Kind RegardsIrene KowalczykDuty Manager

8/10 Good

Jaime, Boca Raton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Next to lots of restaurants and city tour buses.
Stayed 2 nights in Mar 2024
Response from George Miliaras on 18 Mar 2024
Thank you for your feedback! We're pleased to hear that you enjoyed our hotel's location, situated close to various restaurants and city tour bus stops. We hope you had a great time exploring the city!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used the lift once as only one floor down & they seemed oversubscribed. Wife swam each day but we didn't visit the bar or restaurant so can't comment.
Stayed 3 nights in Mar 2024
Response from George Miliaras on 15 Mar 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced due to the lift being busy during your stay. We understand that this can be frustrating, especially when trying to access the pool area.Your comments are valuable to us, and we will use them to improve our services and facilities to better meet the needs of our guests.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Rachel, Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a really lovely stay at this hotel. I would really recommend for location, really easy to get anywhere you want. The employees were super helpful and our room was available way before we expected which made our lives easier. Finally our room was brilliant, spacious and a separate sofa so we didn’t have to sit on the bed to relax. Overall while highly recommend and we would definitely return.
Stayed 2 nights in Mar 2024
Response from George Miliaras on 14 Mar 2024
Thank you so much for your wonderful review and recommendation of Apex Waterloo Place Hotel!We're thrilled to hear that you had a lovely stay with us and that you found our location convenient for exploring the city. It's great to know that our team was able to assist you and that your room was ready earlier than expected, making your experience even more enjoyable.We're delighted that you found your room spacious and comfortable, providing the perfect space to relax during your stay. Your kind words mean a lot to us, and we truly appreciate your feedback.Thank you once again for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area. If there's anything else we can do to make your future stays even more memorable, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Martin Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great,
Stayed 3 nights in Feb 2024
Response from George Miliaras on 14 Mar 2024
Thank you so much for your lovely feedback! We're delighted to hear that you had a great stay with us at Apex Waterloo Place Hotel.It's always wonderful to know that our guests enjoyed their experience with us. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with super friendly helpful staff. Situated in a great location to easily access tourist spots, shops, bars and restaurants within easy walking distance.
Stayed 2 nights in Mar 2024
Response from George Miliaras on 14 Mar 2024
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience during your stay at our hotel. It's fantastic to know that you found our staff to be super friendly and helpful, and that our location was convenient for exploring all that Edinburgh has to offer.We strive to provide exceptional service and ensure our guests have a memorable stay, and it's gratifying to hear that we succeeded in your case. Your positive feedback means a lot to us, and we truly appreciate your kind words.We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel on your next visit to Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were great service was fantastic and loved the cooked breakfast
Stayed 1 night in Mar 2024
Response from George Miliaras on 14 Mar 2024
Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed your stay with us at Apex Waterloo Place Hotel.It's fantastic to know that you found our rooms comfortable, our service exceptional, and that you loved our cooked breakfast. Providing a memorable experience for our guests is our top priority, and we're delighted that we succeeded during your visit.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Joeleene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to a lot of walkable things to do
Stayed 1 night in Mar 2024
Response from George Miliaras on 10 Mar 2024
Thank you for taking the time to share your positive feedback about the great location of Apex Waterloo Place Hotel. We're delighted to hear that you found our hotel conveniently situated for exploring the nearby attractions and enjoying the surrounding area.If you have any additional comments or suggestions you'd like to share, or if there's anything specific you enjoyed about your stay, please feel free to let us know. We appreciate your support and hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable location, lovely staff, and super comfortable room.
Stayed 4 nights in Feb 2024
Response from George Miliaras on 10 Mar 2024
Thank you for sharing your positive feedback about your recent stay at Apex Waterloo Place Hotel. We're delighted to hear that you enjoyed our unbeatable location, lovely staff, and super comfortable room.Our team members take pride in providing excellent service, and it's always rewarding to hear when their efforts are appreciated by our guests. We're also pleased that you found the room comfortable, as our aim is to create a relaxing and enjoyable environment for our guests.Thank you for choosing Apex Waterloo Place Hotel, and we look forward to welcoming you back on your next visit to Edinburgh. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.Kind regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so affective; and it's in a great location.
Stayed 7 nights in Feb 2024
Response from George Miliaras on 9 Mar 2024
Thank you for taking the time to share your positive feedback about your experience at Apex Waterloo Place Hotel. We're thrilled to hear that you found our staff to be effective and that the location worked well for you.We appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.Thank you for choosing Apex Waterloo Place Hotel, and we look forward to welcoming you back.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Don, Chichester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bedroom but twin beds and not the advertised King. Delightful helpful reception team. Very poor bar area. Good breakfast.
Stayed 2 nights in Feb 2024
Response from irenek on 8 Mar 2024
Dear Don,Thank you for your review! We appreciate your kind words about the helpful reception team. They are a valuable asset to our hotel.We're glad you found the bedroom comfortable and the breakfast delicious.We sincerely apologize for the disappointment regarding the bed. We understand you booked a king-size bed, and receiving twin beds instead fell short of your expectations. We'll investigate this issue to ensure room descriptions are accurate and booking confirmations are double-checked in the future. Sadly you were as well disappointed with the bar area. Thank you very much for your honesty as it helps us improve.Safe travel and hopefully see you soon.Kind RegardsIrene KowalczykDuty Manager

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities
Response from irenek on 8 Mar 2024
Dear Smita,Thank you very much for your great feedback.Safe travel and hopefully see you soon at Apex Waterloo Place Hotel in Edinburgh .Kind RegardsIrene KowalczykDuty Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Mar 2024
Response from George M on 5 Mar 2024
Thank you for your review and for your stay.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! To begin with, if you're a VIP Expedia member, they truly go above and beyond to make sure that you feel special. When we checked-in, they noted our Expedia membership & upgraded us to a beautiful room with much more space. We also got two free drinks at the bar, which we used for coffee before a busy travel day the next morning (super helpful!). I honestly cannot remember a better experience with a hotel and an Expedia VIP membership; it definitely made us feel very welcomed and appreciated. I'd give the staff at the hotel a 10/10 for how kind and very thoughtful they were. Another big highlight of the hotel is the location. It was the last day of our honeymoon & we had to leave for the airport in the morning. The subway stop to take the tram to the airport was about a 7-minute walk away, which was very convenient. For sight-seeing, the hotel is right across the street from Calton Hill. It's an amazing location to be in. It's very central. You're close to both New Town & Old Town & near all the must-see tourist attractions. It was a 2-minute walk to restaurants, shops, and cafes. It is also a great place to stay if you're taking the train from Waverley Station. It only takes about 4-mins to walk to the hotel from the train station. The rooms are also very nice with comfortable beds. We only stayed one night, but it was a fantastic place to stay. Would highly recommend the hotel to other travelers & would easily stay at the hotel again in the future.
Stayed 1 night in Jan 2024
Response from George Miliaras on 4 Mar 2024
Thank you for your glowing review! We're delighted to hear that you had a wonderful stay and that our team, especially recognizing your VIP status, made your experience special. It's great to know you enjoyed the location, the convenience to transportation, and the comfort of our rooms. Your recommendation means a lot to us, and we look forward to welcoming you back for any future visits. If there's anything specific you'd like to share or if you have any preferences for future stays, feel free to let us know.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Okay

NATASHA

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
If you didn’t have dandruff before you had a shower, would come out thinking you had. Ceiling pain flacks dropped during and after shower.
Stayed 2 nights in Feb 2024
Response from George on 4 Mar 2024
We appreciate you bringing this matter to our attention. I sincerely apologize for any inconvenience caused during your stay, particularly the issue with the ceiling paint flakes. Your feedback is valuable, and we will address this promptly to ensure a more comfortable experience for our guests. If there's anything specific you'd like us to look into or if you have additional details to share, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Esther

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property!
Stayed 3 nights in Feb 2024
Response from George Miliaras on 29 Feb 2024
Thank you for your kind words! We're delighted to hear that you found our property lovely. Our team works hard to provide a comfortable and enjoyable experience for our guests, and it's rewarding to know that we met your expectations.If there's anything specific you enjoyed during your stay or any suggestions you have, please feel free to share. We appreciate your feedback and hope to have the pleasure of welcoming you back to our lovely property in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

alexander, Christiansburg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and nice view of downtown Edinbugh.
Stayed 2 nights in Feb 2024
Response from George M on 28 Feb 2024
Thank you for your review and for your stay.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area and the hotel!
Stayed 6 nights in Dec 2023
Response from George Miliaras on 23 Feb 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you loved both the area and the hotel during your stay at Apex Waterloo Place.If there's anything specific about the area or the hotel that stood out to you, we'd love to know more. Your insights are valuable to us as we continuously strive to enhance our guests' experiences.Should your future travels bring you back to Edinburgh, we would be delighted to welcome you again at Apex Waterloo Place. Until then, safe travels and thank you for choosing us!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Lacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from George M on 23 Feb 2024
Thank you for your stay and for your review.

8/10 Good

Paula

Room was clean bathroom was clean. There was an issue with the heating in the bedroom but a heater was in the room. Easy to get to area.
Stayed 1 night in Feb 2024
Response from George Miliaras on 21 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at Apex Waterloo Place Hotel. We appreciate your positive comments about the cleanliness of the room and bathroom.We apologize for any inconvenience caused by the issue with the heating in your bedroom. However, we're pleased to hear that our team promptly provided a heater to ensure your comfort. Our goal is to make each guest's stay as pleasant as possible, and we appreciate your understanding.If you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Scott, Lyles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet yet close enough to everything and easy to walk around town.
Stayed 2 nights in Feb 2024
Response from George Miliaras on 21 Feb 2024
Thank you for sharing your positive experience with us. We're pleased to hear that you enjoyed the quiet ambiance of our hotel while still being close to everything in town. Providing a peaceful and convenient stay is always our goal.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable visit.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Hugh, Ferndown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great location. Staff all professional, friendly and helpful. Very clean and comfortable. Good facilities. Would definitely recommend.
Stayed 4 nights in Feb 2024
Response from George Miliaras on 21 Feb 2024
Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you found our hotel excellent, with a great location and professional, friendly, and helpful staff.It's always rewarding to know that our guests appreciate the cleanliness, comfort, and facilities we provide. Your recommendation means a lot to us.If there's anything else you'd like to share or if you have any suggestions for us, please feel free to reach out. We look forward to welcoming you back on your next visit to the area.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good couldnt do enough to help
Stayed 2 nights in Feb 2024
Response from Irene on 7 Feb 2024
Dear Craig,Thank you for sharing such an amazing review with us.We're delighted that our staff went above and beyond to assist you. We strive to provide exceptional service, and we're thrilled that it made a positive impact on your stay.We hope to have a pleasure of welcoming you back in the future!Kind RegardsIrene KowalczykDuty Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from George M on 2 Feb 2024
Thank you for your review and for your stay.

10/10 Excellent

Wing Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities. Walkable distance to train station and other visitor spots. You can view Calton Hill from hotel.
Stayed 2 nights in Jan 2024
Response from George Miliaras on 20 Jan 2024
Thank you for sharing your feedback about your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you received excellent service and found our facilities to your satisfaction.Our central location is indeed a great advantage for our guests, making it convenient for exploring the city's visitor spots and the train station. The view of Calton Hill from the hotel is an added bonus, and we are delighted that you enjoyed it.Your positive comments are greatly appreciated, and they serve as motivation for our team to continue providing top-notch service.If you have any further comments or suggestions, please feel free to share them with us. We look forward to the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from George M on 15 Jan 2024
Thank you so much for your review and for your stay.

10/10 Excellent

Claire

Stayed 3 nights in Jan 2024
Response from George M on 15 Jan 2024
Thank you so much for your review and for your stay.

10/10 Excellent

Keri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at a luxurious hotel. Great, friendly staff who went out of their way to make two tired, cold travelers comfortable.
Stayed 1 night in Jan 2024
Response from George Miliaras on 15 Jan 2024
Thank you for sharing your wonderful experience at Apex Waterloo Place Hotel. We are delighted to hear that you had a luxurious stay and that our great and friendly staff went out of their way to make you and your fellow traveler comfortable.Your kind words are deeply appreciated, and we take pride in the dedication of our team to ensure our guests' satisfaction and comfort.If you have any further comments or suggestions, please do not hesitate to share them with us. We look forward to the opportunity of welcoming you back in the future, providing you with another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Excellent room and brilliant staff
Stayed 1 night in Jan 2024
Response from George Miliaras on 10 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you found our hotel to be of great value, and we appreciate your kind words about the excellent room and our brilliant staff.Providing exceptional value and service is our top priority, and your positive comments serve as a testament to our team's hard work and dedication.If you have any further comments or suggestions, please do not hesitate to share them with us. We hope to have the opportunity to welcome you back to our hotel in the future, where we will continue to provide you with an outstanding experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel ideally located to explore Edinburgh
Stayed 2 nights in Jan 2024
Response from George Miliaras on 10 Jan 2024
Thank you for sharing your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you found our hotel lovely and ideally located for exploring Edinburgh.Our central location is indeed a great advantage for our guests, and we are pleased that it contributed to your positive experience during your visit to our beautiful city.If you have any further comments or suggestions, please feel free to share them with us. We look forward to the opportunity to welcome you back in the future and provide you with another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Good

Angela

Stayed 2 nights in Jan 2024
Response from George M on 10 Jan 2024
Thank you so much for your feedback and for your stay.

10/10 Excellent

chloe

Stayed 2 nights in Jan 2024
Response from George M on 10 Jan 2024
Thank you for your review and for your stay.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from George M on 10 Jan 2024
Thank you for your review and for your stay,

8/10 Good

Anna Panayiota

Liked: Staff & service, property conditions & facilities
Response from Alice on 8 Feb 2024
Hi Anna, Thank you so much for you review! We hope to welcome you back with us soon.Kind regards,Alice Reception team

6/10 Okay

Ben

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not greeted as vip, music far too loud in the lobby when the receptionist speaks so quietly so we didnt hear any of the information. We also booked as a stayover room the following day and the room still wasnt ready the check in at 1545
Stayed 1 night in Dec 2023
Response from Ratul on 30 Dec 2023
Dear Ben,Thank you for sharing your feedback with us regarding your recent stay at Apex Waterloo Place Hotel. We sincerely appreciate your insights, and I would like to extend my apologies for any inconveniences you encountered during your visit.I'm truly sorry to hear that you didn't receive the VIP treatment you expected upon arrival. Ensuring that our guests feel valued and appreciated is of utmost importance to us, and I regret that we fell short of your expectations in this regard. Your feedback has been noted, and we will review our procedures to ensure a more seamless and personalized check-in experience for our valued guests.I also apologize for the inconvenience caused by the loud music in the lobby, which affected your ability to hear important information from the receptionist. We understand the importance of clear communication, and your feedback highlights an area where we can make immediate improvements. I assure you that we will address this matter with our team to ensure a more comfortable and welcoming environment in our lobby.Regarding your experience with the room not being ready for the stayover, I'm truly sorry for any delays and the inconvenience this caused. Your time is valuable, and we should have better managed the check-in process to ensure a prompt and efficient experience. I will investigate this matter further and take corrective action to prevent such occurrences in the future.We genuinely appreciate your candid feedback, as it provides us with valuable insights into areas where we can enhance our services. Please be assured that your concerns will be shared with our team, and we will take the necessary steps to address and improve the issues you've highlighted.Once again, I apologize for any shortcomings you experienced during your stay. We value your patronage, and I hope you'll consider giving us another opportunity to provide you with the exceptional service that defines the Apex Hotels experience.If there is anything else you would like to discuss or clarify, please feel free to reach out to me directly.Thank you for choosing Apex Waterloo Place Hotel, and we look forward to the opportunity to welcome you back in the future.Best regards,Ratul JulkarNight ManagerApex Waterloo Place Hotel.

10/10 Excellent

Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly nice and accommodating, especially on Christmas. The facility was comfortable and roomy, with lots of amazing extras like umbrellas to borrow in the lobby (those came in clutch!).
Stayed 5 nights in Dec 2023
Response from Ratul on 30 Dec 2023
Dear Rae,Thank you so much for taking the time to share your delightful experience at Apex Waterloo Place Hotel, especially during the Christmas season. We're thrilled to hear that our staff was incredibly nice and accommodating, making your stay even more special.It's wonderful to know that you found the facilities comfortable and roomy, and we're glad our thoughtful extras like the umbrellas were helpful during your stay.Your kind words are truly appreciated, and if there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We strive to create memorable experiences for our guests, and your feedback is valuable in achieving that goal.We hope to have the pleasure of welcoming you back to Apex Hotels for another fantastic stay in the future. Wishing you a happy and prosperous New Year!Best regards,Ratul JulkarNight ManagerApex Waterloo Place Hotel

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 30 Dec 2023
Dear NatalieThank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and giving us 5/5 we hope that we can welcome you back very soon.Warm regards,David Gardiner Assistant Front Office Manager

10/10 Excellent

Laura, North Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and beautiful hotel. Walking distance to train station and perectly situated between the royal mile and princes street. Will stay again!
Stayed 3 nights in Dec 2023
Response from Ratul on 30 Dec 2023
Dear Laura,Thank you for choosing Apex Waterloo Place Hotel and for sharing your wonderful experience with us. We're thrilled to hear that you found our staff fantastic and enjoyed the beauty of our hotel.It's great to know that our location, within walking distance to the train station and perfectly situated between the Royal Mile and Princes Street, contributed to a memorable stay. We appreciate your kind words and are delighted that you are considering staying with us again.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, we'd love to hear it. Our team strives to provide exceptional service, and your feedback helps us continue to improve.Once again, thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay.Best regards,Ratul JulkarNight ManagerApex Waterloo Place Hotel.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Dec 2023
Response from David on 30 Dec 2023
Dear JamesThank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David Gardiner Assistant Front Office Manager

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The APEX Hotel is ideally located near Edinburgh Waverly train station and the newly completed St James shopping mall. The hotel was very welcoming with the staff doing their utmost to make us feel welcomed. Once checked in the room was a very good size and was very clean. We didn't make use of the hotel meals during our stay and opted to eat out instead as there was a very good selection of cafes & restaurants available.
Stayed 2 nights in Dec 2023
Response from Ratul on 30 Dec 2023
Dear Michael,Thank you for choosing Apex Waterloo Place Hotel and taking the time to share your positive experience. We're delighted to hear that you found our location near Edinburgh Waverley train station and the St James shopping mall convenient for your stay.It's wonderful to know that our staff made you feel welcomed, and we appreciate your kind words about the cleanliness and size of the room. We understand the importance of a comfortable and pleasant stay, and we're pleased to have met your expectations.We completely understand that sometimes dining out is the preferred choice, given the variety of cafes and restaurants in the area. We hope you enjoyed exploring the local culinary scene.Should your travels bring you back to Edinburgh, we would be honored to host you again. If there's anything specific you enjoyed or any suggestions you have, please feel free to share.Thank you once again for your kind words, and we look forward to welcoming you back in the future.Best regards,Ratul JulkarNight ManagerApex Waterloo Place Hotel.

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from David on 30 Dec 2023
Dear MirzaThank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and giving us a 5/5 we hope that we can welcome you back very soon.Warm regards,David Gardiner Assistant Front Office Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from David on 30 Dec 2023
Dear BenThank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and thank you very much for the 10/10 we hope that we can welcome you back very soon.Warm regards,David Gardiner Assistant Front Office Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from David on 30 Dec 2023
Dear RobertThank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David Gardiner Assistant Front Office Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pre-checkin made things easy and convenient. Breakfast was fantastic, the people were lovely. Lift that goes down to the train station level was a plus!
Stayed 2 nights in Dec 2023
Response from Ratul on 29 Dec 2023
Dear Pamela,Thank you for taking the time to share your positive experience at Apex Waterloo Place Hotel. We are thrilled to hear that the pre-check-in process contributed to the ease and convenience of your stay. Additionally, we're delighted that you enjoyed our fantastic breakfast and found our team to be lovely.It's fantastic to know that the convenience of the lift to the train station level was a plus for you. We aim to provide our guests with a seamless and enjoyable experience, and your feedback reassures us that we are on the right track.We appreciate your kind words and hope to have the pleasure of welcoming you back for another delightful stay. If there is anything specific you enjoyed or any suggestions you have, please feel free to share.Thank you once again, and we look forward to serving you in the future.Best regards,Ratul JulkarNight ManagerApex Waterloo Place Hotel.