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Reviews of Haymarket Hub Hotel

3 out of 5
Haymarket Hub Hotel
7 Clifton Terrace, Edinburgh, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 295 out of 999 reviews" "
Rating 8 - Good. 446 out of 999 reviews" "
Rating 6 - Okay. 188 out of 999 reviews" "
Rating 4 - Poor. 47 out of 999 reviews" "
Rating 2 - Terrible. 23 out of 999 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t stay at hay market hub as it has now closed but must say was transferred to old Waverley hotel and had an excellent time rooms clean and nice staff friendly and pleasant would definitely stay here again
Stayed 1 night in Jun 2022
Response from AH-RES on 24 Jun 2022
We are glad that you found our sister property the Old Waverley to your liking.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the rooms were very small it was comfy fir my bestfriend and I. Room service was great and tend to our needs promptly.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Horrible hotel with staff and management to match. Do not stay there!
Stayed 2 nights in Mar 2020
Response from Artur on 29 Mar 2020
We're very sorry to hear that you didn't enjoy your stay. Could you please contact us directly and let us know what went wrong during your stay? This is especially concerning because we pride ourselves on customer service, which is reflected by the constant praise our staff receives in reviews. We hope that you'll contact us so that we can look into this, and hopefully resolve it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2020
Response from Artur on 22 Mar 2020
Thank you for your rating.

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Artur on 22 Mar 2020
Thank you for your rating.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Location and price were good however I had to change rooms as the sound proofing is bad and I was next to a hall door that continuously banged. I was then moved to an accessible room which was great for more space but the cleanliness wasn’t great in the room and the bathroom. Yes it was affordable but I was expecting slightly better.
Stayed 2 nights in Mar 2020
Response from Artur on 22 Mar 2020
Thank you for your feedback. We're sorry to hear that your stay wasn't as amazing as we would like it to have been. We'll address the fact that the second room wasn't cleaned up to our usual high standard with the housekeeping supervisor. We hope that you'll visit us again soon.

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service
Rather poor service and cold rooms
Stayed 4 nights in Jan 2020

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, and amazing location.
The location is amazing. A couple steps away from the Haymarket airport bus stop, or the Haymarket tram stop. The place is nice, clean, the employees are super nice, really polite and helpful. I only have two comments, they regulate your heat, and I told them it was cold (the 1st night was snowing), they tried to put it higher and never worked. Ended up getting their electric plug heater, which fixed the issue, per se. The 2nd is that the Chronecast never worked, unable to connect to the TV, the staff didn't have a solution. Not on general we were pleased, and might stay there if we return to Edinburgh.
Stayed 1 night in Mar 2020
Response from Artur on 22 Mar 2020
Thank you for your review. We're very happy to hear that you had a nice stay with us. We look forward to welcoming you again in the future.

4/10 Poor

Brian

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Artur on 22 Mar 2020
Thank you for your rating. We would love to hear from you about what we could improve upon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Artur on 29 Feb 2020
Thank you for your rating.

8/10 Good

helle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great value for money. Great location
Stayed 5 nights in Feb 2020
Response from Artur on 28 Feb 2020
Thank you for your review. We're glad to hear that you found us to be great value for money, and that our location was great for you. We look forward to welcoming you again in the future.

6/10 Okay

Alex, Chicago, IL

Travelled with partner
Liked: Cleanliness, staff & service
Some of the worst hotel beds we have ever stayed on. Felt like lying done on wooden pallets.
Stayed 3 nights in Feb 2020
Response from Artur on 24 Feb 2020
Thank you for your feedback. I'm very sorry to hear that you didn't have a good nights sleep at our hotel. The mattresses which we use are Hypnos mattresses, they're firmer as that's healthier for the spine, but had we been notified that this wasn't to your liking, we would have helped straight away. We hope that you'll give us another chance and that we'll get to welcome you again in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Great location, a stone's throw from Haymarket station. Friendly staff, but my room wasn't the cleanest - there were marks on the walls and some mould stains in the bathroom. Also although there was free drinking water in the room (which was a lovely touch) there weren't any kettle / tea making facilities available
Stayed 1 night in Feb 2020
Response from Artur on 22 Feb 2020
Thank you for the feedback. I'm glad that our location was great for you, and that you liked our staff. I'm sorry to hear that your room wasn't cleaned up to our usual high cleanliness standard, I'll speak with the housekeeping supervisor about this. Had the reception staff been notified about this they would have moved you to a different room. We look forward to welcoming you again in the future.

10/10 Excellent

Shelana

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Artur on 17 Feb 2020
Thank you for your rating.

8/10 Good

Steven h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and compact.
Location was spot on. Went for the Rugby and was easy walking distance to murrayfield stadium, likewise the other direction to princess street. Room was clean but nothing special. Rather cramped and not much in the way of hangers for clothing. No kettle. Unfortunately the weather wasn't the best and struggled to find anywhere to hang our wet clothing to dry.
Stayed 2 nights in Feb 2020
Response from Artur on 10 Feb 2020
Thank you for your review. We're glad to hear that you enjoyed you're stay with us, and that our location was great for you. We look forward to welcoming you again in the future.

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, clean. central and very efficient checking in.
Stayed 1 night in Feb 2020
Response from Sascha on 7 Feb 2020
Many thanks for your review! We're pleased to know that you enjoyed your stay with us and look forward to welcoming you back in the future.

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, room comfort
It was okay. It was just that the heater was broken good service though one of the members of staff brought the protable heater from reception and let me use it.
Stayed 3 nights in Jan 2020
Response from Sascha on 7 Feb 2020
Many thanks for taking the time to provide your feedback. We're sorry to know that you encountered issue with the air conditioning system and will be sure to look into this but we're glad that a member of our friendly team was able to make you comfortable during your stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Fantastic value for a city centre hotel. No window and contact room, but contains everything you need and is spotless.
Stayed 1 night in Jan 2020
Response from Artur on 5 Feb 2020
Thank you for your feedback. I'm glad to hear that you enjoyed your stay with us. I look forward to welcoming you again in the future.

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
6th stay and upgraded to window room. Great! Staff always pleasant and helpful. Great location at Haymarket for trains, buses and trams.
Stayed 1 night in Jan 2020
Response from Artur on 3 Feb 2020
Thank you for your review. We're proud to be your hotel of choice in Edinburgh. We look forward to welcoming you again in the future.

8/10 Good

Miss Nonyelim

Stayed 2 nights in Jan 2020

6/10 Okay

Mary, Halifax

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very hot and noisy air conditioning in windowless room
Stayed 1 night in Jan 2020
Response from Sascha on 7 Feb 2020
Many thanks for your review! We're sorry to know that you encountered difficulties with our air conditioning system. A member of our friendly team would have been happy to assist you with this at any time as we offer a 24hr reception. I hope you wouldn't be deterred from staying with us again and would be glad to welcome you back in the future.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
OK but not great.
The bathroom was quite dirty, lot of grime in the shower, walls were really thin so you could hear any noise any other guests made and the air conditioning sounded like a jet engine. Other than that it was good. Good location, friendly staff
Stayed 1 night in Jan 2020
Response from Sascha on 7 Feb 2020
Many thanks for taking the time to provide your feedback. We're sorry to know that you encountered some issues during your stay. I will raise your comments with our housekeeping team and offer my apologies for the standard of cleanliness. I hope to have the opportunity to welcome you back in the future so that we may improve your opinion!

8/10 Good

Graeme

Stayed 2 nights in Jan 2020

6/10 Okay

Annie

Business traveller
Stayed 2 nights in Jan 2020
Response from Sascha on 31 Jan 2020
Many thanks for your review! We wish you a safe onward journey and look forward to welcoming you back soon.

6/10 Okay

Michelle

Disliked: Cleanliness
Great location just a shame the room was dirty hairs all over the shower clumps of hair on the bedroom floor. One of the receptionists was very rude and abrupt will deffo not be staying in this hotel again
Stayed 1 night in Jan 2020
Response from Artur on 26 Jan 2020
Thank you for your feedback. I'm very sorry to hear that this was your experience. I'll personally look into this as we consistently get great reviews about our cleanliness standard, and especially about our staff. I hope that you'll visit us again so that we can welcome you with the friendliness our guests are used to.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the hub
Great easy check in , staff excellent
Stayed 1 night in Jan 2020
Response from Artur on 26 Jan 2020
Thank you for your review. We look forward to welcoming you again in the future.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff very helpfull will be back
Stayed 2 nights in Jan 2020
Response from Artur on 22 Jan 2020
Thank you for your review. We're glad that you enjoyed your stay with us. We look forward to welcoming you again in the future.

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic comfortable hotel. Excellent location for trains/airport links. Breakfast at Platform No 5 also very good. Will definitely use the next time I fly from Edinburgh.
Stayed 1 night in Jan 2020
Response from Artur on 21 Jan 2020
Thank you for your review. I'm glad to hear that you had a good stay with us. I look forward to welcoming you again in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020
Response from Artur on 19 Jan 2020
Thank you for your rating.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from AH RES on 13 Jan 2020
Thank you for taking the time to offer us feedback on your time with us.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good value and standard
Good value and well run. Although rooms are small they are great value for the area.
Stayed 3 nights in Jan 2020
Response from Artur on 11 Jan 2020
Thank you for your review. I'm glad to hear that you find us to be great value. I look forward to welcoming you again in the future.

6/10 Okay

Verified traveller

Travelled with partner
The hotel was extremely small. It was also very expensive. Granted it was New Years so I likely paid way more because of that, but still it was very tiny. I could barely move. They advertise they are green so they do not clean the rooms. I can understand not replacing the towels but not sure a light clean would be against being green. This is more of a hostel then hotel. Would be acceptable if it was way under $100 pounds a night not almost $300 pounds a night.
Stayed 3 nights in Dec 2019
Response from Artur on 11 Jan 2020
Thank you for your feedback. As advertised our rooms are designed to be compact but comfortable with everything you need to recharge including a Google Chrome cast, a bottle of filtered water, and high speed Wifi. We understand the room size is not suited to everyone's needs which is why we display the dimensions online. We clean the rooms every third day by default to minimise the use of chemicals, but as explained to every guest on check in, every guest can request daily cleaning free of charge. W look forward to welcoming you again in the future.

8/10 Good

Mónica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Artur on 6 Jan 2020
Thank you for your rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019
Response from Artur on 4 Jan 2020
Thank you for your rating.

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Artur on 3 Jan 2020
Thank you for your rating.

6/10 Okay

VINCENT

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Artur on 30 Dec 2019
Thank you for your rating.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with accesss to reception. Very difficult to get heavy suitcases up steps at entrance. A small ramp would be much easer.
Stayed 1 night in Dec 2019
Response from Artur on 30 Dec 2019
Thank you for your feedback. There's a lift near the stairs which everyone can use to get their suitcases up to the reception. I hope that you'll visit us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all for this hotel excellent as usual Would highly recommend
Stayed 2 nights in Dec 2019
Response from Jamie on 25 Dec 2019
Many thanks for this fantastic review, we really appreciate it! We hope to welcome you back soon on your next visit to Edinburgh!

2/10 Terrible

Barry

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood Stain on Mattress Protector
Complained to front desk about blood stains on mattress protector, this was escalated to management only to be told they blame the laundry company, well I said it's not the laundry company making the beds up, only apologised and never even attempted to recompense me in any way. filthy hotel will never be back
Stayed 1 night in Dec 2019
Response from Jamie on 25 Dec 2019
Many thanks for taking the time to provide your feedback and please accept my apologies for the issues you experienced during your stay. With regards to your complaint, you have been in contact with our Group GM who has responded with an offer of preferred rates on a future occasion with an open invitation to come back to us with a response should you wish. We are truly sorry about your experience - this is not the level of service we wish to offer our guests and please rest assured that this has been raised with our external linen provider and housekeeping provider. We would love to hear from you should you wish to respond to our email and we do hope to get the opportunity to welcome you again to demonstrate the service you should have received initially.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jamie on 25 Dec 2019
Many thanks for this fantastic rating! We hope to welcome you again soon!

4/10 Poor

Craig

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very loud outside and also room very cold
Stayed 1 night in Dec 2019
Response from Artur on 21 Dec 2019
Thank you for your feedback. I'm sorry to hear that you experienced some noise disturbance, and that there were issues with the heating in your room. Had we been notified about this we would have moved you to a different room. Please remember that our reception staff are on 24h and they're always ready to help. I hope that we'll get another chance to welcome you at the hotel.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was decent for the money we paid and all the staff were lovely and the snacks at reception a very good idea. However, one issue we had was that the bathroom wasn’t very private as the door is only blurred so it could get uncomfortable.
Stayed 3 nights in Dec 2019
Response from Artur on 21 Dec 2019
Thank you for your feedback. I'm glad to hear that you found us to be good value for money, and that you liked our staff. We'll take your feedback about the bathroom on board as we continue to develop. We look forward to welcoming you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Artur on 21 Dec 2019
Thank you for your rating.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Radiator didn't work (an AC in the room only), the sink was blocked, the windows were not sealed properly.
Stayed 2 nights in Dec 2019
Response from Sascha on 17 Dec 2019
Thank you for taking the time to provide your feedback. We are very sorry to read that you encountered some issues during your stay. Thank you for bringing this to our attention and we will be sure to rectify these problems. We wish you a safe onward journey and hope this would not deter you from choosing to stay with us in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Artur on 15 Dec 2019
Thank you for your rating. We would love to find out how we could have made your stay better.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Artur on 13 Dec 2019
Thank you for your rating.

2/10 Terrible

Kathryn

Stayed 1 night in Dec 2019

8/10 Good

Duncan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Sascha on 17 Dec 2019
Many thanks for taking the time to provide your feedback! We are pleased to know that you enjoyed your stay with us and hope to have the opportunity to welcome you back in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit with my daughter
Convenient location and easy to get to by Tram or Bus from the Airport and walking distance to Edinburgh Castle.
Stayed 1 night in Dec 2019
Response from Artur on 12 Dec 2019
Thank you for your feedback. I'm glad to hear that our location was convenient for you. I hope that you'll visit us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Artur on 12 Dec 2019
Thank you for your rating.