Exterior

Reviews of ibis Styles Edinburgh Centre St Andrew Square

3 out of 5
ibis Styles Edinburgh Centre St Andrew Square
19 St Andrew Square, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities
Unique ambience
Stayed 1 night in Mar 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 25 Mar 2024
Dear Helen, Thank you for taking the time to share your review with us.We're thrilled to hear that you enjoyed the unique ambience of our hotel, and it's great to know that our service met your expectations. We take pride in maintaining our hotel to the highest standards, and your appreciation of our hotel's condition is truly rewarding for our team. Your satisfaction with the cleanliness of your room is also important to us, and we're glad we could provide a comfortable environment for your stay.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were outstanding. Riom was top notch.
Stayed 2 nights in Mar 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 22 Mar 2024
Dear Richard,Thank you for your kind feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to have the pleasure of welcoming you back. With kind regards,Karina.MIKALAUSKAITE, Front office Manager

6/10 Okay

Rachel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 16 Mar 2024
Dear Rachel, Thank you for sharing your experience with us.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to having the opportunity to welcome you again. Kind regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Great location for Edinburgh
Stayed 2 nights in Feb 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 26 Feb 2024
Dear Howard,Thank you for this positive feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion. Best wishes,Karina.MIKALAUSKAITE, Front office Manager

8/10 Good

Peter

Liked: Amenities
Lovely and central ,so great location .All the staff friendly and willing to help . Rooms are nice ,just a bit on the small side ,and prefer a heavier duvet than we had .i would use this hotel again definitely.
Stayed 2 nights in Feb 2024
Response from Ibis Styles Edinburgh Centre on 27 Mar 2024
Thank you for your feedback!

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fabulous central hotel. Friendly staff. Excellent choice of continental breakfast. Comfortable beds. Exceptionally clean rooms
Stayed 1 night in Feb 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 18 Feb 2024
Dear Julie,Thank you for taking the time to review your stay.We're thrilled to hear that our central location contributed positively to your stay and that the friendly nature of our staff made your visit even more enjoyable. It's wonderful to know that you found comfort in our beds; our Ibis Sweet beds are indeed designed for a restorative night's sleep. We take pride in the cleanliness of our rooms and are glad that this was highlighted in your review. Your commendation of the continental breakfast selection is also much appreciated, as we strive to provide a variety of choices to start the day right.We look forward to welcoming you again. Best regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful & we were able to stow our luggage prior to checking in which was tremendous! Definitely recommend!!
Stayed 1 night in Feb 2024
Response from Zoltan Fuzesy, Assistant General Manager on 13 Feb 2024
Dear Jennifer, thank you for taking the time to share your experience at our hotel.We're thrilled to hear that our staff provided excellent assistance and that our luggage storage service added convenience to your visit. It's wonderful to know you found the room impeccably clean and were satisfied with the overall condition of the hotel and the amenities provided. Our team takes great pride in ensuring our guests' stays are comfortable and memorable.We look forward to welcoming you back. Best regards,Zoltan Fuzesy, Assistant General Manager

10/10 Excellent

Lewis

Stayed 1 night in Feb 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 20 Mar 2024
Dear Lewis,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back. Many thanks again,Karina.MIKALAUSKAITE, Front office Manager

8/10 Good

Ann

Travelled with family, Travelled with partner
Liked: Amenities
Perfect location. Good staff, and a lovely breakfast.0
Stayed 1 night in Feb 2024
Response from Manager on 5 Feb 2024
Dear Ann,Thank you for your kind review.We're thrilled to hear that our central location was convenient for you during your stay and that our team made a positive impression. The tasty breakfast you enjoyed is indeed part of our effort to provide a delightful start to the day with a hearty continental spread. It's rewarding to know that these aspects of your visit were highlights for you.We hope that you will return on another occasion. Best wishes,

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in an Ibis in Slough and vowed never again. I have to say, this one was just so nice, staff so helpful. The room was not cramped, the en-suite was a perfect size ( unlike the one in Slough). The decor was beautiful and the breakfast was just perfect. Will definitely return without hesitation. ☺️
Stayed 1 night in Feb 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 5 Feb 2024
Dear Dawn,Please accept our thanks for your kind review regarding your stay.We're thrilled to hear that our staff's helpfulness stood out during your stay and that you found the room and en-suite to be spacious and well-appointed. It's wonderful to know that the decor made a positive impression and that you thoroughly enjoyed our breakfast offerings. Your intention to return is the best compliment we could hope for!Thank you again; we hope to welcome you back soon.Kind regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating, friendly service and central
Stayed 1 night in Feb 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 5 Feb 2024
Dear Amy,Thank you for taking the time to review your stay.We're thrilled to hear that you found our service accommodating and friendly, and that our central location contributed positively to your stay. It's wonderful that you appreciated the cleanliness of our rooms, a testament to our commitment to the ALLSAFE standards for our guests' well-being. While we note your ratings on service and room amenities, we're proud to offer unique design elements and personalized service that set us apart. Rest assured, we constantly strive to deliver exceptional experiences, and your feedback is invaluable in that pursuit.We look forward to welcoming you back. Best wishes,Karina.MIKALAUSKAITE, Front office Manager

8/10 Good

Mhairi

Travelled with partner
Liked: Cleanliness, staff & service
Charming reception staff. Great value for money and the complimentary breakfast was good quality with great variety.
Stayed 1 night in Feb 2024
Response from Manager on 5 Feb 2024
Dear Mhairi,Thank you for taking the time to share your experience at our hotel.It's wonderful to hear that you were greeted by charming reception staff and that you found great value during your stay. We take pride in offering a quality complimentary breakfast with a variety that is sure to start the day off right. We appreciate your feedback on room cleanliness and amenities. While some room aspects did not fully meet your expectations, it's essential to note that our building's unique history as a former bank has given each room its distinct shape and size, which is highlighted on all booking platforms. Furthermore, we're excited about our scheduled refurbishment in 2024, which will modernize our rooms and enhance the overall guest experience.We're thrilled that you rated our service so highly, and it's our pleasure to ensure that each guest feels the warmth and dedication of our team.We hope you will return for another memorable stay.Best wishes,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central hotel.
Stayed 1 night in Feb 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 4 Feb 2024
Dear John,Thank you for your kind feedback.We're delighted to hear that you found our central location to your liking, and that the cleanliness of our rooms, the condition of our hotel, the level of service provided by our team, and the amenities we offer all met your expectations. Our staff strives to maintain the highest standards of hospitality, and it’s encouraging to know that their efforts have resonated with you.Karina.MIKALAUSKAITE, Front office Manager

2/10 Terrible

Mohammed

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Very small rooms for the price you can get something bigger and better contractors working above my room since 7am couldn’t get enough sleep
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Dear Mohammed,Thank you for taking the time to review your stay.We're sorry to hear that your experience did not meet your expectations due to room size and noise disturbances. Our hotel is indeed housed in a historic bank building with rooms of various shapes and sizes, as mentioned on all booking sites. While some rooms are smaller, they are designed to maximise comfort and offer a unique charm reflective of our city's heritage. We regret that construction disrupted your rest and we understand that morning deliveries for neighboring businesses can occasionally cause inconvenience. Earplugs are available to our guests for added comfort, and we recommend requesting a high-floor room for a quieter stay.We hope that you will return in the future for a more enjoyable stay. Kindest regards,

10/10 Excellent

Michael, Fall River

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, well located and the employees were most helpful.
Stayed 1 night in Jan 2024
Response from Zoltan Fuzesy, Assistant General Manager on 25 Jan 2024
Dear Michael,We thank you for your kind review.We're thrilled to hear that you found our hotel clean and well-situated for exploring the historic heart of Edinburgh. It's wonderful that our team's efforts to assist you didn't go unnoticed, as we strive to offer personalized service that makes every stay special. We take pride in our central location, just a stone's throw from the St James shopping centre and Waverley station, and we're glad it contributed to your positive experience. Our commitment to cleanliness is also a top priority, and we're pleased that the high standards of our housekeeping team met your expectations.We look forward to seeing you again soon.Best regards,Zoltan Fuzesy, Assistant General Manager

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Karina.MIKALAUSKAITE, Front office Manager on 5 Feb 2024
Dear John,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time at an IBIS Styles and I was immediately reminded of the Moxy chain I have often used. Youthful and contemporary styling in the reception lounge area was nice, although checking in at a bar stool and laptop right outside the elevators made for a cramped and jostled experience, albeit with friendly and welcoming staff. Room, bathroom, shower and bed were spacious for the price and clean. Breakfast was good cold continental, tho seating was cramped. Location is good for rhe airport tram and mainline railway station as well as Newtown sights and sites. Recommended
Response from Zoltan Fuzesy, Assistant General Manager on 10 Jan 2024
Dear Gary, Thank you for reviewing your recent stay with us.We're glad you enjoyed the contemporary styling of our reception lounge and found our staff friendly and welcoming. It's fantastic to hear that the room, bathroom, shower, and bed met your expectations in terms of space and cleanliness. Your endorsement of our location's convenience for airport transit, railway access, and proximity to Edinburgh's New Town attractions is much appreciated. We take note of your comment regarding the check-in experience and seating during breakfast; our team is always looking for ways to improve guest comfort. Rest assured, our layout reflects the unique character of our building, and we strive to offer a cozy atmosphere throughout.We hope that you will return on another occasion.Kind regards,Zoltan Fuzesy, Assistant General Manager

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities
Surpassed my expectations. Lovely rooms & very helpful staff.
Stayed 1 night in Dec 2023
Response from Zoltan Fuzesy, Assistant General Manager on 10 Jan 2024
Dear Vivien,Thank you for sharing your opinion of your stay with us.It's wonderful to hear that our rooms exceeded your expectations and that you found our staff to be very helpful. We're delighted that our team's efforts to provide top-notch service have been well received. Additionally, it's great to know that the cleanliness of our rooms made a positive impression. We strive to maintain high standards of cleanliness, as reflected in our ALLSAFE label, to ensure the comfort and well-being of all our guests.We hope that you will visit us again in the future. Kind regards,Zoltan Fuzesy, Assistant General Manager

10/10 Excellent

Wanda, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice property, good breakfast
Stayed 5 nights in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 30 Dec 2023
Dear Wanda,Please accept our thanks for your kind review regarding your stay.It's wonderful to hear that our central location served you well and that you enjoyed our thoughtfully prepared breakfast. Our team takes great pride in maintaining the hotel's condition and ensuring the highest standards of cleanliness for our guests. We're also glad to know that our room amenities contributed positively to your stay. Our commitment to personal service is paramount, and we are thrilled that this was reflected in your visit.We look forward to welcoming you back on a future occasion.Best regards,Karina.MIKALAUSKAITE, Front office Manager

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was the noise of the wind howling in the window all night. The window maybe needs resealed?
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Dear Susan,Thank you for sharing your review.We’re pleased to know you had a pleasant stay overall, as we are committed to offering a unique experience with our personalised service and design. However, we regret to hear about the disturbance caused by the wind howling through the window. Our double-glazed windows are usually very effective at soundproofing the rooms, and we will certainly look into this issue to ensure it is an isolated incident and our future guests enjoy a peaceful stay.We hope that we have the pleasure of seeing you again in the near future. Sending warm wishes for the festive season,

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The room was clean bed & pillows very comfy. Complementry continental breakfast had a good choice. Staff were super nice and helpful. We will definitely be back.
Stayed 2 nights in Dec 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 20 Dec 2023
Dear Tracy,Thank you for sharing this lovely review.It's heartening to hear that the cleanliness and comfort of our rooms met your expectations, and we're delighted you enjoyed the variety of choices at our complimentary continental breakfast. Our staff will be thrilled to know their efforts to provide excellent service have been appreciated. We eagerly await the opportunity to welcome you again for another pleasant stay.We look forward to the pleasure of welcoming you back. Many thanks again,Karina.MIKALAUSKAITE, Front office Manager

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Smelly room and tv internet didn’t work
Stayed 1 night in Dec 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 22 Dec 2023
Dear Guest,Thank you for sharing your feedback with us.We're sorry to hear about the issues you encountered with the room's smell and the TV internet service. Rest assured, we are committed to maintaining our high standards of cleanliness and functionality, as outlined in our ALLSAFE cleanliness & prevention protocols. Your comfort and satisfaction are of the utmost importance to us. We appreciate your feedback which is essential in our continuous efforts to provide a comfortable stay for all our guests.We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Wishing you Happy Holidays!Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close too tram for airport
Stayed 1 night in Dec 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 17 Dec 2023
Dear Andrew,Thank you for such a positive review of your stay.We're thrilled to hear that our location provided convenient access to the tram for the airport, allowing for a smooth travel experience. Your appreciation for our room cleanliness, hotel condition, and service truly warms our hearts, as we strive to maintain high standards in all areas. Although it seems that our room amenities did not fully meet your expectations, we hope that our additional offerings such as individual controlled air-conditioning, tea and coffee making facilities, and complimentary high-speed Wi-Fi contributed positively to the comfort of your stay.We would love to welcome you back on many more occasions. Best wishes,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

G P

Stayed 2 nights in Dec 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 17 Dec 2023
Dear Guest,Thank you for positively reviewing your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future. Best wishes,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

barbara

Stayed 1 night in Dec 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 16 Dec 2023
Dear Barbara,Thank you very much for this kind review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope you will return for another memorable stay.Best wishes,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our annual Xmas trip to Edinburgh
Great stay for a couple of nights.
Stayed 2 nights in Dec 2023
Response from Zoltan Fuzesy, Assistant General Manager on 15 Dec 2023
Dear Henry,Thank you for taking the time to review your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again on your next visit.Best wishes,Zoltan Fuzesy, Assistant General Manager

8/10 Good

Emma

Stayed 1 night in Dec 2023
Response from Zoltan Fuzesy, Assistant General Manager on 14 Dec 2023
Dear Emma,Thank you for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the occasion to welcome you back. Kind regards,Zoltan Fuzesy, Assistant General Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean and comfortable hotel. Brilliantly situated Staff very friendly and helpful
Stayed 2 nights in Dec 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 9 Dec 2023
Dear Sharon, Thank you very much for this kind review.We're over the moon to hear that you found our hotel clean and comfortable, and it's wonderful to know that our location served you well during your stay. Our team is thrilled to be recognized for their friendliness and helpfulness—it's our aim to make every guest feel welcome. We take pride in our hotel's cleanliness and are glad you noticed our efforts in maintaining our standards.We look forward to welcoming you back.Best wishes,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas market
Perfect place to stay, tucked away but 5 minutes walk to Xmas market. Decorated beautifully for Christmas. Staff welcoming. Would have no problem staying again. Thank you
Stayed 3 nights in Dec 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 5 Dec 2023
Dear Guest,Thank you for taking the time to share feedback regarding your recent visit.We're thrilled to hear that our central yet secluded location provided the perfect base for your Christmas market explorations, just a short stroll away. It's wonderful to know our Christmas decorations added to the festive spirit of your stay. Our team is delighted that you found their service welcoming, and we're glad this contributed to your willingness to return.We look forward to welcoming you back on a future occasion. Best regards,Karina.MIKALAUSKAITE, Front office Manager

4/10 Poor

Jack

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Rosalyn

Stayed 2 nights in Nov 2023

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely central hotel. Clean. Young staff who are very friendly and professional.
Stayed 1 night in Nov 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 2 Dec 2023
Dear Guest,We are glad to receive such a positive review!We're thrilled to hear that our central location contributed to a memorable stay in Edinburgh. Our team takes great pride in maintaining a high standard of cleanliness, and we're glad that you appreciated the efforts. It's also wonderful to know that our young and professional staff were able to make your visit even more enjoyable.We look forward to welcoming you and your family on your next trip.Best wishes,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Marion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and excellent staff
Stayed 1 night in Nov 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 2 Dec 2023
Dear Marion,Thank you for positively reviewing your stay.We're thrilled to hear that our convenient location greatly contributed to the enjoyment of your stay, putting you close to the vibrant heart of Edinburgh and the St James shopping centre. Your appreciation for our dedicated team is truly heartwarming, and we're delighted that our efforts to maintain a high standard of cleanliness met your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location, a modern quirky design and the staff were great. Only negative point was the price of alcohol it was very expensive.
Stayed 1 night in Nov 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 2 Dec 2023
Dear Chris,Thank you for taking the time to share your opinion with us regarding your stay.We're thrilled to hear you enjoyed our central location, providing easy access to the best of Edinburgh, and our unique design that reflects the vibrant spirit of the city. Our staff takes great pride in delivering exceptional service, and your kind words are truly appreciated. Regarding your comment on the price of alcohol, we strive to offer a selection that balances quality with value, and we regularly review our pricing to remain competitive within Edinburgh's dynamic city centre.We hope to welcome you back. Best wishes,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean. Excellent amenities
Stayed 2 nights in Nov 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 27 Nov 2023
Dear Duncan,Thank you for taking the time to share your feedback.We're thrilled to hear that you appreciated the modernity and cleanliness of our hotel, reflecting our commitment to high standards. It's wonderful to know that our amenities met your expectations, as we strive to provide a comfortable and convenient experience for all our guests. Your satisfaction with the service is particularly gratifying, as our team works tirelessly to ensure every guest feels well taken care of during their stay.We hope to see you again soon for another enjoyable experience.Best wishes,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in the city!
Stayed 2 nights in Nov 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 27 Nov 2023
Dear Jaime,Thank you for taking the time to review your stay.Thank you for highlighting our impeccable room cleanliness; our team takes great pride in maintaining high standards. We're also delighted that you appreciated the condition of our hotel, reflecting our commitment to providing a comfortable and stylish environment. Your commendation of our service is much appreciated, as we strive to offer a personalized experience to each guest. Lastly, we're glad that the amenities in your room contributed to a memorable stay, with our high-speed Wi-Fi and Ibis Sweet beds ensuring both connectivity and comfort.We hope to welcome you back.Best wishes,Karina.MIKALAUSKAITE, Front office Manager

8/10 Good

Chung Meng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A basic hotel for a night. Room isn’t big as expected. Within minutes of walking to main street but is quiet.
Response from Manager on 5 Dec 2023
Dear Meng,We are grateful for your kind review.We're thrilled you found our location convenient for exploring the city and that the tranquillity of our hotel contributed to a positive experience. It's wonderful to know the cleanliness of our rooms was up to your standards. We have noted your comment regarding the room size and understand that expectations can vary. Our unique building offers a variety of room dimensions, and we're always happy to assist guests in finding a room that suits their needs.We hope to welcome you back in the future. All the best.

6/10 Okay

Kirk

Travelled with partner, Travelled with group
Our room had a bad smell, wifi did not work for one day and breakfast area poorly laid out and over crowded.
Stayed 2 nights in Nov 2023
Response from Manager on 5 Dec 2023
Dear Kirk,Thank you for taking the time to share your feedback.We're truly sorry to hear that certain aspects of your stay did not meet your expectations. We understand that a reliable internet connection is important, and we strive to provide high-speed Wi-Fi to all our guests; we apologize for any inconvenience caused during the downtime. Regarding the breakfast area, we aim to provide a comfortable and accommodating dining experience, and we will certainly look into your comments to improve our layout and manage the space more efficiently. We also take the cleanliness and overall ambiance of our rooms very seriously, and we will investigate and address the odor issue promptly. Our team is dedicated to ensuring a pleasant stay for all our guests, and we appreciate you bringing these matters to our attention.We hope to welcome you back.Kind regards,

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick stay
Needed a quick stay for one night in Edinburgh at short notice, staff were incredibly friendly and attentive, the room was clean, well stocked and very comfortable with every amenity. The breakfast included in what was already an affordable price was also super and did not disappoint. Wether staying one night or a few this is definitely somewhere I’ll come back to !!
Stayed 1 night in Nov 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 21 Nov 2023
Dear William,Thank you for this kind review.We're thrilled to hear that our team's friendliness and attentiveness contributed to a pleasant stay for you. It's wonderful to know that the cleanliness and comfort of our rooms met your expectations, and that you found the amenities to be comprehensive. We're also delighted that our breakfast offering provided a great start to your day and that you found value in our pricing. Your kind words are greatly appreciated, and we're looking forward to welcoming you back for another enjoyable visit.We look forward to the pleasure of seeing you again in the future. Kind regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 4 nights, excellent location just a short walk to Waverley station, restaurants & shops. Would definitely stay there again.
Stayed 4 nights in Nov 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 21 Nov 2023
Dear Mark,Thank you for sharing your positive review.We're thrilled to hear that our prime location contributed to a memorable stay and that you'd consider returning for another visit. It's wonderful to know that the proximity to Waverley station and local dining and shopping options enhanced your experience with us.We appreciate your kind words regarding the hotel's upkeep and the service provided by our team. Our staff strives to maintain the highest standards of cleanliness and guest satisfaction, so it's rewarding to see these efforts reflected in your feedback.We look forward to seeing you again.Best wishes,Karina.MIKALAUSKAITE, Front office Manager

8/10 Good

Alison

Liked: Staff & service, room comfort
Excellent value and location.
Great hotel. Lobby was very welcoming and staff were lovely and couldn't do enough. Breakfast was perfect and nice to have that included. Only complaint is the bathroom looked really tired. Tile grouting was quite dirty and could do with a refresh.
Stayed 1 night in Nov 2023
Response from Manager on 13 Nov 2023
Dear Alison,Thank you for taking the time to share your review.We're delighted to hear that you found our location to be excellent and appreciated the welcoming atmosphere of our lobby. Our staff truly appreciates your kind words, and we're glad you enjoyed the included breakfast.We acknowledge your concerns regarding the bathroom and would like to inform you that we have plans to refurbish the rooms in the near future. We apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,

10/10 Excellent

Marcia, West Hartford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Ibis Edinburgh was readily accessible by public transportation ( across St Andrews square from airport tram, welcoming exterior and very helpful staff, and superb breakfast daily: fresh fruit, yogurt, oatmeal, boiled eggs, bagels and country bread with jams, butter, cream cheese with Scottish smoked salmon, cold cuts, salad and a coffee machine providing lattes in a sunlit salon. What could be better? Rooms were small but who cares? Bed was comfortable and shower pressure were very good. I would highly recommend this accommodation.
Stayed 1 night in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 8 Nov 2023
Dear Marcia, Thank you for your review of your recent stay.We are thrilled to hear that our central location and easy access to public transportation made your stay convenient. It's great to know that our staff provided excellent service and that you enjoyed our superb daily breakfast offerings in our sunlit salon.We appreciate your feedback regarding the room size, and we understand that some rooms may be smaller due to the building's history as a former bank. However, we are glad that you found the bed comfortable and the shower pressure to your liking. Your recommendation means a lot to us, and we are happy that you had a pleasant stay.All of the team really do hope we may welcome you back in the future. Kindest regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 6 Nov 2023
Dear Jan,Thank you for your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again.Best regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Veronica

Stayed 2 nights in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 31 Oct 2023
Dear Veronica.Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Sven

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 30 Oct 2023
Dear Sven,Thank you for this positive review of your stay with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back in the future.Best wishes,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Sheena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect ..👍
Stayed 3 nights in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 28 Oct 2023
Dear Sheena,Thank you for sharing your opinion of your stay with us.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back on future visits. Kindest regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very convenient.
Stayed 1 night in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 28 Oct 2023
Dear Louise,Thank you for your kind review.We are thrilled to hear that you appreciated our convenient location and found our hotel to be in excellent condition. It's great to know that our service and room amenities met your expectations as well. We always strive to provide a comfortable and enjoyable stay for our guests.We look forward to the pleasure of welcoming you back. Many thanks again,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for exploring Edinburgh. Top marks. Stay here.
Stayed 3 nights in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 25 Oct 2023
Dear David,Thank you for your kind review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Mary, Fort Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff
Stayed 2 nights in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 24 Oct 2023
We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,Karina.MIKALAUSKAITE, Front office Manager

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lovely Hotel & great selection at breakfast, unbeknown to us there was a small problem with our room & were given an upgrade to an executive room, excellent service.
Stayed 3 nights in Oct 2023
Response from Karina.MIKALAUSKAITE, Front office Manager on 22 Oct 2023
Dear Allison,Thank you for such a positive review.We are thrilled to hear that our staff made a great impression on you and that you enjoyed our breakfast selection. It's fantastic that you were able to experience an upgrade to an executive room, and we hope it added to the comfort of your stay.We appreciate your feedback on the room amenities and will continue to strive for improvement. Thank you once again for your kind words, and we hope to welcome you back in the future.Thank you again; we hope to welcome you back soon.Kind regards,Karina.MIKALAUSKAITE, Front office Manager