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We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,
10/10 Excellent
Bonnie
Travelled with family
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
Nice property within walking distance of some great attractions. Very friendly and helpful staff, both at the front desk and restaurant. Great dinner and breakfast!
Bonnie
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 20 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,
10/10 Excellent
Stephen
Travelled with family
14 Apr 2024
Liked: Staff & service
Staff helpful,rooms a little tired
Stephen
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 19 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards
10/10 Excellent
Tracey
Travelled with family
11 Apr 2024
Great clean hotel. Friendly staff. Close enough to the centre.
Tracey
Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 11 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards
6/10 Okay
William
8 Apr 2024
Liked: Staff & service
William
Stayed 3 nights in Apr 2024
Response from Daniel- Receptionist on 10 Apr 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards
10/10 Excellent
Emilia
8 Apr 2024
Liked: Cleanliness
Emilia
Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 10 Apr 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards
Friendly professional service. Comfortable, spacious room. Handy location. Bathroom and corridors a little tired.
Judith
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 9 Apr 2024
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,
8/10 Good
Sarah, Pudsey
5 Apr 2024
Sarah
Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 9 Apr 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards
Beautiful hotel with a wonderful breakfast in a great location
Aleksey
Stayed 3 nights in Mar 2024
Response from Daniel- Receptionist on 9 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the Breakfast and the hotel's location. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,
6/10 Okay
Abigail
1 Apr 2024
Disliked: Property conditions & facilities
Abigail
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 2 Apr 2024
Thank you for taking the time to write us a review, We do hope to welcome you back to the hotel in the near future. Kind Regards,
Not worth the money stay elsewhere. The room & bathroom door looked like it had been kicked in, the wood was split & looked like it had been filled in. Gaps where lock goes into frame & paintwork different colour, bathroom door paint work not re-done . Scratched paintwork on walls. Stains on the carpet. Awful leather pullout bed which didn’t match the room. Only one side of the bed had a shelf that acted as a bedside unit. Fridge in the room didn’t look like it had been cleaned for ages & no water provided. Spy hole fitting on the door was hanging off on both sides & we had to try tighten it up. Bathroom was mismatched. Panelling on two sides & what look like new cheap white tiles on one side. Grout from the tiles on the adjoining panel hadn’t been washed off. There were scum marks all over the panels as if it hadn’t been cleaned down properly. A clear hole in the bath which had been filled with filler & filler had been spread right along top of bath - tap end. The bottom of the bath had a painted square of something that felt gritty. The filler and the painted patch were both a completely different colour white to the bath itself. People are paying over £200 a room, buy a new bath for God sake with anti-slip built-in. Multiple stains on the ceiling downstairs in the bar which just look unsightly. If I’m staying in a four-star hotel & paying £23 for breakfast, I expect table service with fresh made to order food, not a buffet breakfast. Carpet near bathroom, tripping hazard.
Cheryl
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 1 Apr 2024
Dear guest,We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We do hope to welcome you back to the hotel in the near future. Kind Regards,
Good location. Short walk to city centre. Hotel quickly put right a couple of minor problems. All staff were extremely friendly. Highly recommended
David
Stayed 3 nights in Mar 2024
Response from Daniel- Receptionist on 29 Mar 2024
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,
I had a wonderful stay at this hotel. Very nice and comfortable rooms, delicious dinner/bar at night, friendly staff, plenty of restaurants and cafes in the area. The Edinburgh Castle is a 20 minute walk.
Erin
Stayed 3 nights in Mar 2024
Response from Daniel- Receptionist on 29 Mar 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,
10/10 Excellent
Alexandra
Travelled with partner
22 Mar 2024
We had a lovely stay.
Alexandra
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 23 Mar 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,
6/10 Okay
Sarah, Austin
Travelled with group
22 Mar 2024
Liked: Cleanliness, staff & service
Carpet in hallways needs to be replaced. There was no phone in our room and maintenance was unable to get the wiring fixed so they could put a phone in the room. Thought location would be closer to the castle and Royal Mile, but it is far.
Sarah
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 23 Mar 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards
Clean and fit our requirements only disappointment was the breakfast, out on heating plates but bacon, sausage were cold and fried eggs were hard
Judith
Stayed 1 night in Feb 2024
Response from Daniel- Receptionist on 22 Mar 2024
Dear guest,Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards
Great service and thanks to Claire on arrival, it madw our trip easier and enjoyed our stay. Location was easy to find and close to shops, transport and restaurants.
Stacy
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 22 Mar 2024
Dear guest,Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,
The location is good but the rooms need a bit of an upgrade.
Annie
Stayed 3 nights in Mar 2024
Response from Daniel- Receptionist on 22 Mar 2024
Dear guest,Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards
Decent location, decent price. Comfortable rooms, but only half renovated. Staff were not particularly friendly, which was a surprise given how universally friendly everyone else was in Edinburgh.
Steven
Stayed 2 nights in Mar 2024
Response from Daniel-Receptionist on 15 Mar 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards
Really nice stay. Quiet room, friendly staff and great central location.
James
Stayed 1 night in Mar 2024
Response from Daniel-Receptionist on 9 Mar 2024
Dear guest,Thank you for your positive review. We are glad that you enjoyed your stay with us and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,Kind regards,
Dear guest,Thank you for your positive review. We are glad that you enjoyed your stay with us and hope to welcome you back to the hotel in the future. Kind Regards,
8/10 Good
Matt
3 Mar 2024
Matt
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 29 Mar 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,
10/10 Excellent
Martin
3 Mar 2024
Martin
Stayed 2 nights in Mar 2024
Response from Daniel- Receptionist on 23 Mar 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,
Top restaurant, conveniently next to Haymarket, quick walk to many touristy areas
Julian
Stayed 3 nights in Feb 2024
Response from Daniel-Receptionist on 1 Mar 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you liked the hotels location regarding how close it was to the city Centre. We hope to welcome you back to the hotel in the future. Kindest Regards,
Staff at reception were helpful beyond anything one usually experiences. I am elderly, and one more was buffed by strong wind when I tried to go out.. Claire at reception put on her coat. and walked with me to where I needed to go before rushing back to the desk. She became my guardian. Angel was in the hotel I made my stay most happy.
Janet
Stayed 2 nights in Feb 2024
Response from Daniel-Receptionist on 1 Mar 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,
Thank you for giving us a good score regarding your stay with us, we do hope to have the pleasure of welcoming you back to the hotel in the near future. Kindest Regards,
Lovley room and sevice from staff, didn't dine in because there were so many options for breakfast, lunch and dinner in the area and further afield. Good area to walk to places from but traffic in the city does get heavy at peak times. Only downside were the bleach stains on the carpet in the room and the halls. Almost like larger tubs are stood on the carpets during cleaning.
Lewis
Stayed 2 nights in Feb 2024
Response from Daniel-Receptionist on 23 Feb 2024
Thank you for taking the time to write us a review and giving us a good score. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close all the main attractions are from the hotel. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards
8/10 Good
Leanne
16 Feb 2024
Liked: Cleanliness, staff & service
Leanne
Response from Daniel-Receptionist on 23 Feb 2024
Thank you for giving us a good score regarding your stay with us, we do hope to have the pleasure of welcoming you back to the hotel in the near future. Kindest Regards
6/10 Okay
Leigh Amanda
Travelled with family
16 Feb 2024
Convenient location. It would have been helpful if when we arrived we were welcomed and provided with some information on how to get to and from the centre. We had no welcome at all just given a key and told where the lift was. We had to ask about breakfast etc. most of the breakfast food has gone when we went down at 9:30 so not a great start to the day.
Leigh Amanda
Stayed 2 nights in Feb 2024
Response from Daniel-Receptionist on 17 Feb 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards
6/10 Okay
Sean
Travelled with partner
16 Feb 2024
Liked: Staff & service
Be aware a huge building is being infront of the hotel, causing alot of noise early in the morning,
Builders can see into your room windows.
The hotel staff were great and the location is suitable for visiting Edinburgh, however, I would not stay here again.
Sean
Stayed 4 nights in Feb 2024
Response from Daniel-Receptionist on 17 Feb 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards
4/10 Poor
SOE
Travelled with family, Travelled with partner
14 Feb 2024
Disliked: Staff & service
Poor reception service, my suitcase was stolen at the train station, I didn't have a charger, I borrowed it from the front desk, but the front desk didn't have one either. The room sound insulation is not good, the outside is very noisy, the night desk is good, that is, the male front desk staff in the morning, not very good
SOE
Stayed 2 nights in Feb 2024
Response from Daniel-Receptionist on 17 Feb 2024
We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We do hope to have the pleasure of welcoming you back to the hotel in the near future. Kind Regards,
Thank you for giving us a good score regarding your stay with us, we do hope to have the pleasure of welcoming you back to the hotel in the near future. Kindest Regards,
10/10 Excellent
Robert
11 Feb 2024
Robert
Stayed 2 nights in Feb 2024
Response from Daniel- Receptionist on 22 Mar 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,
Great hotel - if you're walking from the City centre don't go via Morrison link as the pavement runs out.
NORMAN
Stayed 1 night in Feb 2024
Response from Daniel-Receptionist on 9 Feb 2024
Thank you for giving us a good score regarding your stay with us, we do hope to have the pleasure of welcoming you back to the hotel in the near future. Kindest Regards,
6/10 Okay
andrew
Business traveller
2 Feb 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Tip do not stay ground floor street facing room. Buses pulling away from traffic lights and drunk people walking by until 1:30 am
Ie room 1005. Ask for a rear facing room.
andrew
Stayed 1 night in Jan 2024
Response from Daniel-Receptionist on 3 Feb 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards,
Thank you for giving us a good score regarding your stay with us, we do hope to have the pleasure of welcoming you back to the hotel in the near future. Kindest Regards,