In-room safe, desk, soundproofing, iron/ironing board

Reviews of Novotel Edinburgh Centre

4 out of 5
Novotel Edinburgh Centre
80 Lauriston Place, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 462 out of 1004 reviews" "
Rating 8 - Good. 335 out of 1004 reviews" "
Rating 6 - Okay. 116 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge, PANAMA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn't our first Novotel! We stayed twice some years ago in one in Madrid and loved it. So immediately selected this one and we weren't wrong! The hotel is amazing, clean, nice, perfectly located and the breakfast is spectacular. You can even see the Castle! There's a hop on hop off stop right across. Totally recommended! Oh also, bring a swim suit! Warm indoor pool!
Stayed 1 night in Mar 2024

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, amenities
Although this will seem negative, it really should just read as average. I probably won't stay here again as there are other better properties, to my taste, in the immediate area. This was definitely a corporate property. It seemed like every penny was being counted. No wash cloths, adds everywhere for bonus points for not using services. Pass cards and tokens needed to use various facilities, not just available with your room key. We requested additional towels and they were never delivered. I had to ask housekeeping for some off the cart. The staff was universally very nice, the facility was clean, so ultimately an acceptable stay but not exceptional. Also problematic was the ubiquitous perfume/deodorizing scents. Very irritating.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ariane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience! Only thing I would say was that some things in the room do need to be replaced, for examples the carpet did have multiple stains. Other than that, everything was great, I would recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, knowledgeable and helpful staff, fun bar
Stayed 2 nights in Mar 2024

8/10 Good

Antonios

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location allows to walk in all of the city. Good rooms. Good breakfast. Parking is available also but limited spaces and has EV charging which is a bonus.
Stayed 2 nights in Feb 2024

8/10 Good

ketan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, amenities
We arrived a little early for the checking in and was told to take a seat in reception at someone from check on would call us at the allocated check in time. This didn't happen so at 3pm there was a massive influx of people so had to queue up for around 45mins to check in. When we finally got to the room, the it was dirty. Bits of skin on bed, dead fly's on window, brown stains on carpet. The bathroom was filthy. So we complained and was told that another room would be allocated. Another 30 minutes later we were given alternative room. But this was also just as bad. We went to the reception to complain that this was not good enough to be told there was nothing further they could do, but they would happily give us a refund and asked us how quickly we could get our bags together. Baring in mind this was a Friday evening just as the school half term holidays were starting, and we have a teenage son, so walking round the streets of Edinburgh on on Friday night with no where to go was not an option, so basically told to put up with it. This is definitely not a 4 star hotel. Do not stay here if there are rooms available else where.
Stayed 3 nights in Feb 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lee Tapiwa

Travelled with family and small children
Liked: Amenities
Very good service
Stayed 1 night in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a smaller family. Central location and breakfast were key.
Stayed 2 nights in Feb 2024

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
Central work a swimming pool
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The swimming pool is really great.
Stayed 2 nights in Feb 2024

8/10 Good

Kerry

Stayed 2 nights in Jan 2024

8/10 Good

Jancika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Norma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel staff very friendly breakfast was very good kids loved making their own waffles
Stayed 2 nights in Jan 2024

4/10 Poor

Yvette

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
While the hotel was one of the more affordable options for the location, as a family we had some issues. The rooms really were very small. The heating was not good. You don't have any control over the heat/cooling of your room... so even when we turned the heat off and opened the windows the room was still very hot. There was a ticking noice in the room. We did have a door issue, but the staff sorted that out. Overall, while we had a lovely get away, out hotel experience wasn't great.
Stayed 2 nights in Dec 2023

8/10 Good

Qiang

Liked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Emmeline

Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we only stayed for a night it was a really great night. Clean, comfy, and quiet. Couldn’t have asked for better.
Stayed 1 night in Dec 2023

10/10 Excellent

Miss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dec stay
Friendly and welcoming staff - nothing was too much trouble for them. Really clean and spacious room and really good value for money. I will never book another hotel when in Edinburgh again. I will always book this one
Stayed 1 night in Dec 2023

8/10 Good

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Dmitry

Stayed 2 nights in Dec 2023

4/10 Poor

Rhoddy

Room was cold couldnt heat without calling room service reall pain. Kept waiting for over an hour for room to be ready. Not really a 4 star facility. Bathrobes old and tatty obviously seen lots of use one was ripped. TV reception dreadfull kept going off and on. Room design awfull. The separate toilet had no hand wash facility so had to go into shower room to do so dirtying all door handles in process. And design such that no privacy door facing right out into the room uuuugh. As said not what we expect from traditional 4 star hotels no concerge nothing ! bathrobes slippers etc big let down just supplied as gimmick.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Narmin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ewuzie

Liked: Amenities
Stayed 3 nights in Nov 2023

10/10 Excellent

Molly

Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to recommend
I was really impressed. Used my Tesco vouchers and found whole process really simple. Hotel is back side of castle but beautiful walk and only ten mins by foot. Pool is lovely though quite cold. Kids didn’t mind. Room was basic but comfortable and had everything we needed as a family of four. Reception staff wasn’t very knowledgeable about recommending somewhere to eat but just used trip advisor instead. Overall really happy with our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, and excellent hotel. Only thing we didn't like was the shower. It's some sort of modern design and you there's no sliding door, there's no shower curtain, so it's hard not to get water all over the floor.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness at this hotel was very good throughout, no complaints. Staff were helpful and courteous. Only slight negative was breakfast was a bit overcooked.
Stayed 2 nights in Dec 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying in this hotel!! Beautiful decor, very modern, but, still very cosy!! Lovely bar area!! Reception area was beautiful!! Staff very friendly!! Rooms very clean a bed comfortable!! Was close to the castle!! So ideal for what we were looking to do!! Would recommend it!! Will defo be back next year, hopefully!!
Stayed 2 nights in Nov 2023

6/10 Okay

Luke

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023

6/10 Okay

CRAIG

Travelled with family
Disliked: Cleanliness, staff & service
ST AFF NOT HELPFUL ON BOOKING IN. SOF BED NOT MADE FOR CHILDREN. 2 HOUYRS LATER BEDDING WAS SUPPLIED BUT JUST HANDED IN FOR US TO MAKE THE BED. RUBBISH FROM PREVIOUS GUESTS BEHIND SOFA BED
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 6 nights in Nov 2023

8/10 Good

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the hotel. The children really loved the pool. The food was excellent. The lady on reception was very happy with my daughters drawing so very kindly gave her some drawing thins in return. The only down side was the gentleman on reception (bald head and glasses) he was very rude and in my opinion really needs to focus on his customer service. The rest of our stay was fabulous. We did unfortunately have to leave a day earlier due to a family emergency.
Stayed 4 nights in Nov 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic service and staff. The location is very convenient.
Stayed 1 night in Nov 2023

10/10 Excellent

Islean

Travelled with family and small children
Very happy with our overnight stay and wish we had longer.
Stayed 1 night in Nov 2023

8/10 Good

Dom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exactly as described and we enjoyed our stay.

8/10 Good

OLIVIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Clare

Disliked: Property conditions & facilities
Nothing special
Hotel was okay, but a bit disappointing. Looks tired in places: stained carpets in room and stairwell. Room seemed to be serviced with minimal effort- E.g mugs and glasses not cleaned/replaced/ bits left on carpet. Pool is very small and very busy most of the time, so we were not able to use it in the way we had hoped. Breakfast was tasty but very busy- queues for only 2 coffee machines and only one roller toaster. Felt they needed more staff and facilities available during the breakfast service. Lighting in restaurant seems to be set on evening mode so very dark and gloomy for breakfast service. Ate in restaurant twice in evenings and food and drink was good with good service. Well located so all of the main attractions within easy walking distance and we enjoyed exploring Edinburgh very much. Would probably chose a different hotel next time.
Stayed 4 nights in Oct 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Reception staff were exceedingly friendly and helpful. I was a little disappointed that there wasn’t lovely Scottish porridge for breakfast.
Stayed 4 nights in Oct 2023

10/10 Excellent

Bhupinder Singh

Stayed 3 nights in Oct 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Can’t expect anything better than this!
From checking in, settling in room and the facilities are of good standard. Buffet breakfast was spot on. Would highly recommend. Staff very friendly.
Stayed 1 night in Nov 2023

8/10 Good

John Laurence

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed with this hotel. Friendly staff, amazing choice of food at breakfast, room was clean. Cons - pool was often crowded with kids, towels were rough.
Stayed 3 nights in Oct 2023

6/10 Okay

George

Travelled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Asdullah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023