All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff were exceptional! Stayed for 2 nights and cannot fault any aspect of the hotel, the staff from the minute you greet the consierge staff to the housekeepers 10/10. Food & Drink choice is top class. We are already looking to re-book. Honestly, ask for anything and they will do their best to assist.
Jonathan
Stayed 2 nights in Mar 2024
Response from Andrew McPherson on 19 Mar 2024
Dear JonathanAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager
Dear GeorgeWe would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With all good wishesAndrew McPhersonGeneral Manager
The Balmoral is an oasis away from the hustle and bustle of Princes Street. We were wearily travellers and from having our car parked, to the concierge, reception and then excellent decor and size of our room we found our stay to be an experience we are very keen to repeat.
The food for breakfast and dinner was again served with polite discretion and in a low no hurry way that let us unwind from our busy itinerary.
Patricia
Stayed 3 nights in Feb 2024
Response from Andrew McPherson on 7 Mar 2024
Dear Patricia,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager
10/10 Excellent
Elisa
18 Feb 2024
Elisa
Stayed 2 nights in Feb 2024
Response from Andrew McPherson on 22 Mar 2024
Dear Elisa, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
Dear DanielThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
10/10 Excellent
Gregory
24 Jan 2024
Gregory
Stayed 2 nights in Jan 2024
Response from Andrew McPherson on 22 Mar 2024
Dear Gregory,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
Located in City centre and close to all attractions
Jeevagan
Stayed 2 nights in Jan 2024
Response from Andrew McPherson on 23 Jan 2024
Dear JeevaganAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.We hope we shall have the opportunity to welcome you back again soon.With very best regards,Andrew McPhersonGeneral Manager
6/10 Okay
victor
21 Jan 2024
Liked: Cleanliness, staff & service
Average. Not a five star hotel.
victor
Stayed 2 nights in Jan 2024
Response from Andrew McPherson on 25 Jan 2024
Dear Victor, Allow me to thank you for finding the time to review your experience at The Balmoral.I am sorry however, that you did not feel the stay was 5 star. Perhaps you will allow us the opportunity to learn further from your experience. Please do not hesitate to reach out if you wish to discuss.With all good wishes, Andrew McPhersonGeneral Manager
We had another amazing stay at the Balmoral. Absolute outstanding. The staff couldn't do enough for us and always make us feel so special and welcome. It was a special occasion and treat for us, so worth it, we loved it.
Cant emphasise enough how nice all the staff were to us and how amazing the food was. First class. Thanks to you all.
Lindsay
Stayed 2 nights in Jan 2024
Response from Andrew McPherson on 16 Jan 2024
Dear LindsayThank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager
Dear Andrew,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager
Dear RobertAllow me to thank you for finding the time to provide a 5 star rating following your recent stay at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
10/10 Excellent
Eric
Travelled with family
31 Dec 2023
Liked: Amenities
We thoroughly enjoyed our stay at The Balmoral. Its location is central to everything, and we walked everywhere. The heated floor in the bathroom was fantastic! We also loved that our family was given connecting rooms. Everything was easy! I would definitely stay there again and would recommend it to all my family and friends!
Eric
Stayed 3 nights in Dec 2023
Response from Andrew McPherson on 12 Jan 2024
Dear Eric,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager
10/10 Excellent
Kian
30 Dec 2023
Liked: Staff & service
Kian
Stayed 7 nights in Dec 2023
Response from Andrew McPherson on 12 Jan 2024
Dear Kian, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
Dear Julie, Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager
10/10 Excellent
Emma
20 Dec 2023
Emma
Stayed 1 night in Dec 2023
Response from Andrew McPherson on 22 Dec 2023
Dear Emma,Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager
10/10 Excellent
Liam
17 Dec 2023
Liam
Stayed 2 nights in Dec 2023
Response from Andrew McPherson on 20 Dec 2023
Dear LiamThank you for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager
10/10 Excellent
Nicola
15 Dec 2023
Nicola
Stayed 1 night in Dec 2023
Response from Andrew McPherson on 20 Dec 2023
Dear NicolaThank you for taking the time to post and for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager
Absolutely amazing stay ,
Highly recommend.
First class hotel.
Candy
Stayed 2 nights in Dec 2023
Response from Andrew McPherson on 20 Dec 2023
Dear CandyThank you for your five star review and I am delighted that you enjoyed your stay. I very much hope you will consider us your home when next in Edinburgh!I wish you a most wonderful festive season ahead.With all good wishesAndrew McPhersonGeneral Manager
Dear Rameen,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
10/10 Excellent
JAMES
12 Dec 2023
JAMES
Stayed 2 nights in Dec 2023
Response from Andrew McPherson on 20 Dec 2023
Dear JamesThank you for your five star rating. I am delighted that you enjoyed your stay with us and very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.Wishing you a wonderful festival season ahead.With all good wishesAndrew McPhersonGeneral Manager
Very comfortable and conveniently located for what we needed to do
Michael
Stayed 1 night in Dec 2023
Response from Andrew McPherson on 12 Dec 2023
Dear MichaelThank you for your 5 star review and I very much appreciate you taking the time to post your kind impressions.I very much hope we shall have the pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPherson General Manager
10/10 Excellent
Graeme
6 Dec 2023
Graeme
Stayed 1 night in Dec 2023
Response from Andrew McPherson on 8 Dec 2023
Dear Graham,Allow me to thank you for finding the time to rate your experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
Absolutely amazing, booked this for my daughter and her boyfriend for their 18th birthdays and they went above and beyond for them, early check in and upgrades to a suite. She had the best time, now to just give my husband a nudge and book for me to go there!!
Tracey
Stayed 1 night in Dec 2023
Response from Andrew McPherson on 8 Dec 2023
Dear Tracey,Thank you so much for sharing. It is an absolute delight to hear that your daughter and her boyfriend had a wonderful time celebrating their birthdays. We're thrilled we could make it special with early check-in and a suite upgrade. I do hope you have the opportunity to stay in the future. We would be delighted to welcome you.With all best wishes, Andrew McPherson
Absolutely incredible, once in a lifetime opportunity
Tamzin
Stayed 1 night in Nov 2023
Response from Andrew McPherson on 30 Nov 2023
Dear Tamzin, We would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh and for completing our customer feedback survey.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With best wishes,Andrew McPhersonGeneral Manager
Dear Angus,Allow me to thank you for finding the time to rate your experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
I loved the hotel. Everything about it was amazing!!! The food the staff the room!!!
Karen
Stayed 2 nights in Nov 2023
Response from Andrew McPherson on 30 Nov 2023
Dear Karen, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager
Dear LynThank you kindly for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager
Dear LeeThank you for your most kind 5 star review and I greatly appreciate you taking the time to post.I very much hope we shall have the pleasure of welcoming you back again in the future.With all good wishesAndrew McPhersonGeneral Manager
In these days of staff indifference and passive service, the Balmoral sets the highest bar for excellence in every respect. Gracious, elegant, helpful - simply the best!
Donald
Stayed 1 night in Nov 2023
Response from Andrew McPherson on 28 Nov 2023
Dear DonaldThank you for your 5 star review and I greatly appreciate you taking the time to highlight our wonderful team members who are the ones who truly make the Balmoral 5 star.I will take pleasure in sharing your kind comments with them and very much hope we shall welcome you back in the not too distant future.With all good wishesAndrew McPhersonGeneral Manager
Dear Margaret,Allow me to thank you for finding the time to rate experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
10/10 Excellent
ALVIN ANDRES, FT MYERS
18 Nov 2023
ALVIN ANDRES
Stayed 2 nights in Nov 2023
Response from Andrew McPherson on 21 Nov 2023
Dear AlvinThank you for your five star rating and I very much hope you enjoyed your stay with us. I hope we shall have the pleasure of welcoming you back in the future.With all good wishesAndrew McPherson General Manager
Dear Erick, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
Loved everything about the Balmoral. The service was outstanding. So lovely to be personally greeted by the concierges and doormen at every instance.
Patricia
Stayed 2 nights in Nov 2023
Response from Andrew McPherson on 16 Nov 2023
Dear Patricia, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager
Beautiful hotel with outstanding service and great location.
Arnold
Stayed 3 nights in Nov 2023
Response from Andrew McPherson on 16 Nov 2023
Dear Arnold,Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager
Dear BarbaraThank you kindly for your 5 star rating and I trust you had a wonderful stay with us.I very much hope we shall have the pleasure of welcoming you back to The Balmoral in the future. You are most welcome!With all good wishesAndrew McPhersonGeneral Manager
Impeccable service, wonderful staff, fabl food, great rooms........ best hotel in Edinburgh.
Verified traveller
Stayed 3 nights in Nov 2023
Response from Andrew McPherson on 14 Nov 2023
Dear AnonymousThank you for your very kind review and I am thrilled that you enjoyed your stay with us.To be considered the best hotel in Edinburgh is a very lovely compliment and I will take great pleasure in sharing this comment with the team.Thank you for leaving a review. I hope we shall have the pleasure of welcoming you back again soon.With all good wishesAndrew McPhersonGeneral Manager
Dear Donna, Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
Dear MarkThank you for your 5 star review. I am delighted that you enjoyed your stay with us and I very much hope we shall have the pleasure of welcoming you back in the future.With all good wishesAndrew McPhersonGeneral Manager
10/10 Excellent
Colette
5 Nov 2023
Colette
Stayed 1 night in Nov 2023
Response from Andrew McPherson on 8 Nov 2023
Dear ColetteThank you for your very kind 5 stars. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager
Dear Alejandra, Thank you for choosing The Balmoral and for rating your stay.It is always a pleasure to receive positive ratings and we will share this with the team, whom I am sure will be encouraged.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager
Dear Kenneth,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager
Wonderful staff and facilities. Had a blast and trip of a lifetime. Cannot wait to go back!
Sophie
Stayed 3 nights in Oct 2023
Response from Andrew McPherson on 27 Oct 2023
Dear Sophie, What a pleasure to read your wonderful review. I thank you for taking the time to share your thoughts online.I am delighted to know you had a great stay and will be planning a return visit in the future.We look forward to welcoming you back.With all best wishes, Andrew McPherson
10/10 Excellent
John
17 Oct 2023
John
Stayed 3 nights in Oct 2023
Response from Andrew McPherson on 8 Nov 2023
Dear JohnThank you for your 5 star review. I very much hope that we will have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager
From the historic facade to the impeccable service, The Balmoral does not disappoint.
Randy
Stayed 1 night in Oct 2023
Response from Andrew McPherson on 27 Oct 2023
Dear Randy,Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager
The room smelled a tad of smoke, but otherwise comfortable, clean and quiet. Will definitely stay here again
Aika
Stayed 1 night in Oct 2023
Response from Andrew McPherson on 27 Oct 2023
Dear Minesh, Allow me to thank you for finding the time to rate your experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
Dear Kevin, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager
This historic hotel provided impeccable service. It’s wonderful.
Randy
Stayed 2 nights in Oct 2023
Response from Andrew McPherson on 12 Oct 2023
Dear Randy, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager
Beautiful old hotel, accommodating staff, large high ceiling rooms; unfortunately my room was next to the elevator & sometimes noisy. Convenient to old town, shopping & transportation; two hotel restaurants very good dining.
Gregory
Stayed 5 nights in Oct 2023
6/10 Okay
Jackson
Travelled with partner
2 Oct 2023
Liked: Cleanliness, staff & service, amenities
Great location & gym, however overall room size & condition not commensurate with the premium price when compared with other properties in area.
Jackson
Stayed 5 nights in Sep 2023
Response from Andrew McPherson on 6 Oct 2023
Dear Jackson, First of all, allow me to thank you for taking a moment to write a review following your stay with us.It is a great pleasure to read that you enjoyed our location and gym, however I am very sorry to learn that you did not feel it was up to value.Should you wish to discuss your feedback in more detail, please do not hesitate to reach out.Best wishes, Andrew McPhersonGeneral Manager
Dear GeorgeThank you very much for your five star review.I am delighted that you had a wonderful stay with us and very much hope that we will have the great pleasure of welcoming you back in the future.With all good wishesAndrew McPherson General Manager