Exterior

Reviews of The Knight Residence Apartments by Mansley

4 out of 5
The Knight Residence Apartments by Mansley
12 Lauriston Street, Edinburgh, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1026 out of 1291 reviews" "
Rating 8 - Good. 222 out of 1291 reviews" "
Rating 6 - Okay. 28 out of 1291 reviews" "
Rating 4 - Poor. 8 out of 1291 reviews" "
Rating 2 - Terrible. 7 out of 1291 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Sameena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, the front staff absolutely amazing, informative, helpful. Totally walkable. Accommodation was so comfortable, had everything we needed.
Stayed 3 nights in Mar 2024

8/10 Good

Nichole

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Chantelle, Dundas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic spot within 5 minutes to the castle- every interaction with staff was lovely and ample options around the hotel to eat
Stayed 6 nights in Mar 2024

10/10 Excellent

Theresa, Stonington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kitchen was beautifully stocked with breakfast items including fresh croissants and jams!
Stayed 2 nights in Mar 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in this location before but a different apartment. Last apartment must have been recently renovated as this years apartment showed its age a bit. It was still clean and safe, but some cosmetic repairs needed to be made. I will still absolutely recommend this hotel. Staff is very responsive to concerns, location is very safe, secure, quiet and near shopping.
Stayed 7 nights in Mar 2024
Response from Michelle on 18 Mar 2024
Dear Charles, Thank you for taking the time to leave us a review, I am sorry you found the apartment tired and that it was not entirely fit for your stay with us, I will pass on your comment to our interior designer to make sure the apartment is looking its best. I am glad you found the apartment safe and the location was convenient for your visit to Edinburgh. We hope to welcome you back very soon,Kind regards,Michelle

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but the area wasn’t amazing. That’s no fault of the property though ☺️
Stayed 6 nights in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay in this property. The apartment was really nice and spacious and had plenty of room for the 5 of us (2 adults and 3 children). Milk in the fridge and teas/coffees were a nice touch that we didn't expect to have. Great location and facilities are to a high standard.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ayana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Keyan

Liked: Cleanliness, property conditions & facilities
Excellent room, nice staffs!
Stayed 2 nights in Jan 2024
Response from Pawel on 16 Jan 2024
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had an excellent experience with your room and that you found our staff to be nice. We appreciate your kind words, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Steve

Stayed 2 nights in Jan 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly staff. Clean rooms. No VIP benefits available for us.
Stayed 3 nights in Jan 2024
Response from Pawel on 16 Jan 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the good location, friendly staff, and clean rooms during your stay. Providing a positive experience is our priority. We apologise if there were no VIP benefits available for you during your visit. We take all feedback seriously, and your comments will be shared with our team to review and improve our services.Thank you for choosing us for your stay, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean , comfortable and excellent locstion.
Stayed 3 nights in Dec 2023
Response from Pawel on 16 Jan 2024
Thank you for taking the time to share your thoughts. We're thrilled to hear that you found our place clean, comfortable, and in an excellent location. Providing a tidy and cozy environment in a prime location is something we prioritize for our guests, and it's rewarding to know that we succeeded in meeting your expectations.We appreciate your choice to stay with us, and we look forward to hosting you again in the future.

10/10 Excellent

DIANA SOFIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar bonito, cómodo, amplio, seguro y bien ubicado.
Stayed 4 nights in Dec 2023
Response from Pawel on 16 Jan 2024
Thank you for sharing your feedback. We are delighted to hear that you found our place beautiful, comfortable, spacious, secure, and well-located. Your positive comments are truly appreciated, and we are pleased to have met your expectations in various aspects of your stay.We hope to have the pleasure of hosting you again in the future. Thank you for choosing The Knight Residence for your stay.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice apartment in perfect location - close to everything but still quiet at night. Would definitely stay here again.
Stayed 3 nights in Dec 2023
Response from Pawel on 16 Jan 2024
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our apartment nice and enjoyed its perfect location – close to everything yet still quiet at night.We appreciate your feedback and are delighted to hear that you would choose to stay with us again.We look forward to welcoming you back on your next visit. Thank you for making us a part of your travels.

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect small apartment for a stay in Edinburgh with great amenities and close to lots of great activities. Instructions for late check in were easy to follow.
Stayed 1 night in Dec 2023
Response from Pawel on 16 Jan 2024
Thank you for taking the time to share your wonderful experience at The Knight Residence in Edinburgh. We're thrilled to hear that you found it perfect for your stay, and that the amenities met your expectations.It's great to know that our central location provided easy access to numerous activities in the area.We're pleased that the instructions for late check-in were clear and easy to follow. Ensuring a smooth and hassle-free check-in process is important to us, especially for guests arriving outside regular hours.We hope to have the pleasure of welcoming you back on your next visit to Edinburgh. Thank you once again for choosing The Knight Residence for your stay.

10/10 Excellent

alexander

Liked: Cleanliness, room comfort
Xmas village
Central location and nice warm apartment
Stayed 3 nights in Dec 2023
Response from Pawel on 16 Jan 2024
Thank you so much for taking the time to share your thoughts on The Knight Residence. We're thrilled to hear that you enjoyed our central location and found the apartment to be warm and inviting.We hope to have the pleasure of hosting you again in the future. Thank you once again for choosing The Knight Residence.

6/10 Okay

Charmaine

Travelled with partner
The bedroom had a bad smell. Think it was the carpet.
Stayed 2 nights in Dec 2023
Response from Pawel on 5 Dec 2023
Thank you for taking the time to share your feedback regarding your recent stay at The Knight Residence. We genuinely appreciate your input, as it allows us to continually improve and enhance the experience for our guests.We apologise for any inconvenience you may have experienced with the unpleasant smell in your bedroom. Please be assured that we take this matter seriously, and our team is investigating the issue to address it promptly. We understand the importance of a comfortable and pleasant environment for our guests, and we regret that we fell short of your expectations in this regard.In the future, if you encounter any concerns during your stay, please do not hesitate to contact our front desk immediately. We have dedicated staff available 24/7 to assist with any issues and ensure that your stay is as enjoyable as possible.We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, providing you with an improved and seamless experience.Thank you for choosing The Knight Residence.

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The front desk was so helpful and kind. The room was amazing, with a comfortable bed and great living space. We even had a basket of snacks waiting for us to enjoy.
Stayed 2 nights in Nov 2023
Response from Pawel on 28 Nov 2023
We're delighted to hear about your positive experience at The Knight Residence by Mansley. It sounds like the front desk staff went above and beyond to make your stay enjoyable. A comfortable bed and a great living space can truly enhance the overall experience. It's those thoughtful touches, like a welcome basket, that can make a stay memorable. we're glad you had such a pleasant time.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking was expensive but convenient and secure.
Stayed 2 nights in Nov 2023
Response from Rachel on 22 Nov 2023
Dear Sandra,Thank you for taking the time to leave us a review. We appreciate your feedback and I'll be sure to share it with my colleagues. Hope to have you stay with us again soon.Best regards,Reception Team

8/10 Good

Xeni

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, close to the castle, clean and quite. I did not use much of the kitchen since I was on a short business trip, but noticed that it was fully equipped, coffee etc plus freshly delivered milk! The bathroom had all the essential toiletries. Robe, slippers and hair dryer provided, TV both in the bedroom and the breakfast/ living room area and wifi. Excellent help from the reception staff from arranging for taxis to the university, plus directions on where to walk to and what to see in the short free time I had available. Thank you all, I will be back for holidays ! Very strongly recommended .
Stayed 2 nights in Nov 2023
Response from Rachel on 20 Nov 2023
Dear Xeni,Thank you for taking the time to write us a review. Our team are overjoyed to hear that you had a great stay and hope that when you next visit - we can turn your experience with us into a 5 out of 5.Best regards,The Reception Team

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The size of the flat and the stocked kitchen.
Stayed 3 nights in Nov 2023
Response from Rachel on 13 Nov 2023
Dear Terry,Thank you for taking the time to leave us a review. We are delighted to hear that the apartment was comfortable for you and of good use. Our team hope you had a lovely time staying with us and that you will return in future.Best regards,The Reception Team

10/10 Excellent

Charlotte

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Superb apartment, lots of space everything you could need
Stayed 2 nights in Nov 2023
Response from Rachel on 9 Nov 2023
Dear Charlotte,Thank you for taking the time to write us a review. We are so happy to hear that the apartment accommodated you well and we hope you will stay with us again.Best regards,The Reception Team

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very large, spacious suite in a wonderful neighbourhood, quite central in the Old Town. There was great stocking of products for the apartment (lovely bath products, washing machine pods, kitchen items, etc..) The staff are friendly and helpful as can be. We would recommend the property to anyone, and will return next time we're in Edinburgh!
Stayed 2 nights in Oct 2023
Response from Rachel on 9 Nov 2023
Dear Erin,Thank you for taking the time to write to us about your time in Edinburgh. It's very rewarding for our team to know that the apartment was of great use and that the location was perfect for your stay. We look forward to welcoming you back in future.Best regards,The Reception Team

8/10 Good

Richard

Stayed 5 nights in Oct 2023
Response from Rachel on 29 Oct 2023
Dear Richard,Thank you for rating your stay with us. We appreciate knowing you had a great stay and we hope to be welcoming you back again soon as it was a pleasure. Best regards,The Reception Team

10/10 Excellent

Farrukh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is conveniently located. Major attractions are around the corner. The staff was friendly and cooperative.
Stayed 2 nights in Oct 2023
Response from Michelle on 27 Oct 2023
Dear farrukh, Thank you for taking the time to leave us a review, I am glad to hear you found the apartment conveniently allocated amongst major attractions, I will be sure to pass your comment on to the rest of the team who will be equally pleased to hear you were happy with the service. Kind regards, Reception Team

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Home away from home.
Stayed 2 nights in Oct 2023
Response from Rachel on 26 Oct 2023
Dear Graeme,Thank you for taking the time to write us a review. Your feedback has put a smile on our faces, we're delighted you had a lovely time and hope you will return soon.Best wishes,The Reception Team

10/10 Excellent

Melissa

Stayed 3 nights in Oct 2023
Response from Rachel on 27 Oct 2023
Dear Melissa,Thank you very much for taking the time to leave us a review. It was a pleasure to have you stay with us and we hope to have you again in future.Best regards,The Reception Team

10/10 Excellent

Alan, Hartington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Very helpful staff. Small issue: Drawer to put detergent in the washer wouldn't open fully. But there was a washer and dryer!
Stayed 2 nights in Oct 2023
Response from Rachel on 13 Oct 2023
Dear Alan,Thank you for letting us know about your stay. It was delightful to have you stay and we really appreciate your feedback. Hope to see you again soon.Best regards,The Reception Team

10/10 Excellent

John, Hillsboro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and close to all of Vatican City. Staff extremely helpful.
Stayed 5 nights in Oct 2023
Response from Rachel on 18 Oct 2023
Dear John, Thank you for your review. We are delighted to receive your feedback of your stay with us and hope to have you again soon.Best regards,The Reception Team

8/10 Good

Kate

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Rachel on 11 Oct 2023
Hi Kate,Thank you for taking the time to write us a review. Your feedback is much appreciated so we can provide an even better experience for you for next time. We hope you had a lovely time enjoying Edinburgh.Best regards,The Reception Team

10/10 Excellent

Robin, richmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and spacious
Stayed 6 nights in Sep 2023
Response from Rachel on 5 Oct 2023
Hi Robin,Thank you for rating us. We really appreciate it and hope you will return to us again soon.Best wishes,The Reception Team

8/10 Good

Janice

Stayed 4 nights in Sep 2023
Response from Rachel on 27 Oct 2023
Dear Janice, Thank you for your review, our team appreciate knowing you had a nice stay with us. And we hope to see you again soon.Best regards,The Reception Team

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
So comfortable and convenient!
Our apartment was perfect for our needs: a comfortable bed, space to hang out, walking distance from all the tourist stuff and restaurants and even a washing machine.
Stayed 4 nights in Sep 2023
Response from Rachel on 3 Oct 2023
Dear Melissa,Thank you so much for staying with us and for taking the time to write your review. We are overjoyed to hear that you had a splendid time, and hope that you'll be back again soon.Best regards,The Reception Team

6/10 Okay

Wayne

Travelled with family
The apartment had breakfast items for the next morning so that was appreciated. Check-in was fast. Felt the rooms were a bit dated, the furniture and the kitchen counter top for example, and looked like the carpet could be cleaned. We didn't use the kitchen for cooking but tried to use the dishwasher for cups and bowls but couldn't get it to start. So left the dishes inside for the staff to turn on. To us, the pictures on the website implied that the room was nicer than it was. Still, it was spacious with a living room and dining area. It was nice to have all that space.Luggage racks would have been appreciated.
Response from Rachel on 26 Sept 2023
Dear Wayne,Thank you for taking the time to write us a review. Apologies to hear that the apartment wasn't up to your standards. We really appreciate your feedback and will work on it. Hope to have you return so we can ensure a better experience.Best regards,The Reception Team

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Minutes away from the Grass Market which has plenty of dining options and shopping. The staff allowed us to check in early and helped us book tours for Edinburgh Castle. Every time we entered the building, the staff greeted us and asked how are day was.
Stayed 3 nights in Sep 2023
Response from Rachel on 26 Sept 2023
Dear Andrew,Thank you for your review. Our team are overjoyed to hear that you had a fantastic time in Edinburgh. Glad that the location was beneficial and that our team were gracious.Hope to have you stay again soon.Best regards,The Reception Team

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities
Convenient for exploring Edinburgh. Bed a bit lumpy: needs new mattress
Stayed 3 nights in Sep 2023
Response from The Knight Residence Team on 22 Sept 2023
Hello Duncan, thank you for your review. We appreciate you taking the time to writing us an honest rating. Apologies to hear that the mattress was not up to the standard - we shall pass this onto our team so we can make the necessary improvements. Hope to have you stay with us again soon. Kind regards, Rachel.

2/10 Terrible

Renee

Stayed 5 nights in Sep 2023
Response from Rachel on 11 Oct 2023
Hi Renee,We're sorry to hear that you didn't have a great stay. Please feel free to contact us on our number or email to go into more detail, your feedback is very important to us.Best regards,The Reception Team

8/10 Good

Richard

Liked: Property conditions & facilities
The apartment was good size. The kitchen has a lot of conveniences.
Stayed 4 nights in Sep 2023
Response from The Knight Residence Team on 23 Sept 2023
Hi Richard,Thank you for taking the time to leaving us a review. We're glad to hear that the apartment was to your liking and that the kitchen was of great use to you. We hope you will stay with us again in future.Kind regards,Rachel

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would stay there again very nice having the space after being in hotels during our tour in Scotland. We were there during a warm spell which means our windows were open. Pretty noisy on street especially on Saturday. There are 3 bars close by. If I were to stay again I’d ask for an apartment not facing the street. The apartment was very comfortable and good location.
Stayed 3 nights in Sep 2023
Response from Rachel on 26 Sept 2023
Dear Catherine,Thank you for taking the time to write us a review. We really appreciate your feedback and we will be sure to ensure of your request on your next stay. Glad that you had a lovely time in Edinburgh, and that the weather was kind to you.Best regards,The Reception Team

10/10 Excellent

Medha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really don't have one fault i could find with the place. Absolutely excellent stay.
Stayed 3 nights in Sep 2023
Response from Rachel on 26 Sept 2023
Dear Medha,Thank you for your review. It means so much to our team to hear that you had a lovely stay with us. Hope you had a great time in Edinburgh and we hope to have you again soon.Best regards,The Reception Team

10/10 Excellent

Flo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment with all amenities located close to everything
Stayed 5 nights in Sep 2023
Response from Rachel on 26 Sept 2023
Dear Flo,Thank you for reviewing our hotel. We're delighted to hear that you had a nice time in your apartment and liked the hotel's location. Hope to see you again soon.Best regards,The Reception Team

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Provides perfect condiction to go around the city. 10-walk distance from Royal Miles as well as 2-mins to Sainsbury's
Stayed 3 nights in Sep 2023
Response from Rachel on 26 Sept 2023
Dear Alex,Thank you for your review. Delighted to hear that you enjoyed your time in Edinburgh and appreciated the hotel's location. Hope to have you stay with us again soon.Best regards,The Reception Team

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Rachel on 26 Sept 2023
Dear Alexander,Thank you for your review. We hope you had a great time in Edinburgh and enjoyed your apartment here. Best regards,The Reception Team

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, pleasant and helpful staff, clean and spacious rooms
Stayed 5 nights in Aug 2023
Response from Rachel on 26 Sept 2023
Dear Joanne,Thank you for taking the time to write us a review. We really appreciate hearing that you had a fantastic time and that the staff were well-accommodating to you. Hope to see you again soon.Kind regards,The Reception Team

10/10 Excellent

Pamela

Stayed 6 nights in Aug 2023
Response from Rachel on 26 Sept 2023
Dear Pamela,Thank you for your review. Our team hope you had a lovely time with us and we hope to have you again soon.Kind regards,The Reception Team

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice flat in Old Town Edinburgh. Concierge was very responsive and easy to communicate with. Absolutely no complaints, we had a nice flat with a great view and modern amenities.
Stayed 2 nights in Aug 2023
Response from Rachel on 26 Sept 2023
Dear Mary, Thank you for your review. It was a pleasure to have you stay with us and we're happy you enjoyed your time here.Hope to see you again soon.Kind regards,The Reception Team

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean and Comfortable. I really appreciate soap and lotion being supplied since I completely forgot and it was nice not having to go to the store and purchase some for only a couple night stay. It felt like staying at a comfy home/hotel.
Stayed 3 nights in Aug 2023
Response from Rachel on 26 Sept 2023
Dear Ashley,Thank you so much for your review. Glad to hear that the apartment felt very homely and that you enjoyed the soaps provided - we've all been there. Hope to have you stay with us again soon.Kind regards,The Reception Team

8/10 Good

Ching, Fremont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was in a good location and close to busy center and actions.
Stayed 3 nights in Aug 2023
Response from Rachel on 26 Sept 2023
Dear Ching,Thank you very much for your review. We really appreciate hearing that you had a lovely time in Edinburgh and that you benefitted from the location. Hope to see you again soon.Best regards,The Reception Team