Ratings based on 57 Verified Reviews

2.8 out of 5
38% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
2.6 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Saskatoon SK

Convenient for catching the northern express bus

Posted 16-Nov-2017
The room was hot, the beds were hard, the water pressure wasn't great, but other then that it was clean and nice. The staff was friendly and the food was decent.
2 out of 5
by A verified traveller

Remote did not work .

Posted 13-Nov-2017
Remote did not work but front desk said they did not have replacements. ?? Maybe just batteries would have solved problem !! Toilet had a leaking noise so finally had to turn the tap to toilet refill off and drain tank. Too big of Gap on bottom of door makes for a noisy place. walls never fixed properly after pictures taken off. Not visually appealing .
4 out of 5
Recommended
for Everyone
by A verified traveller

surprisingly large kingsized room

Posted 03-Nov-2017
Pros: room size and comfort. Cleanliness. Extremely pleasant staff and a wonderful buffet.
Location: Right off a major thorough-way so transportation is easy. Very close to West Edmonton Mall and several restaurants.
We were pleasantly surprised at the size and low price of our kingsized room. In fact, we selected the same room the following week when we were back in Edmonton. The staff are extremely pleasant and the buffet was excellent.
2 out of 5
by A verified traveller from ALB

Uncomfortable and very noisey

Posted 28-Oct-2017
Pros: The pillows were about the only thing that seemed ok.
Cons: Newer beds. Need to update almost everything.
Location: Thank god for the west edmonton mall and surrounding areas as that kept OUT of the rooms basically untill bed time.
The cleanliness of the rooms were ok. The only semi-sort of wow factor for this hotel. The beds were super uncomfy, you can feel the springs in the bed, however the pillows were ok. The neighbours were loud and rude, the walls seem to be paper thin. The other tenants that stayed there smoked cigarettes and marijuana in the room and the staff did nothing about it. So having to walk through that smell was infuriating as I myself am a smoker but still managed to make my way downstairs and outside for respect of other tenants of the hotel. Very Loud in the hallways people in and out all night banging doors.
5 out of 5
Recommended
for Everyone
by A verified traveller

friendly and helpful

Posted 09-Oct-2017
Pros: close to what i had to do
Cons: like it the way it is
enjoy staying there and appreciate the staffs politeness
1 out of 5
by A verified traveller

Fire/shock hazards

Posted 06-Oct-2017
Pros: nice looking lobby
Cons: You may wish to take the sign down that says all newly furnished rooms, as this sign appears to be from the 70's.
Electrical outlet touching the mattress/sheets had no cover, just the open box and outlet. Discovered this because my bedside table lamp would not turn on, so I attempted to trace the cord to the outlet thinking it was loose. Grabbed the cord, felt a tingle in my arm as the light turned on suddenly. The plug was firmly in place however the cord was clearly broken. Paid for 2 nights through expedia but only stayed the 1 night, as I felt if 1 room ws like this with the electrical outlet probably they all are and my personal safety comes before a non-refundable room rate.
4 out of 5
by Trevor

Posted 19-Aug-2017 on Hotels
I'll be back ... Just the cab situation getting to the stadium sucked ...
Comment from Hotel Management
21-Aug-2017
Thanks for your feedback Trevor, we look forward to seeing you again. Brian Kane Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Posted 18-Aug-2017
We had the Jacuzzi suite and were happy with it! Bed was pretty hard but overall it was a fair price and we would stay there again!
Comment from Hotel Management
21-Aug-2017 by Brian, Hotel Management
Thank Kirstina for you kind words. We look forward to your return. Brian Kane Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

The cleaning lady

Posted 03-Jun-2017
Only thing I disagree with was the rudeness of the cleaning staff over all we had an enjoyable stay
Comment from Hotel Management
20-Jun-2017 by Mirna Cruz , Hotel Management
Our sincere apologies . it would help if you could give us a name , so we can solve the issue. Thanks for your feedback
5 out of 5
by Kevin

Posted 10-May-2017 on Hotels
Was awesome to relax and visit with family
Comment from Hotel Management
19-Jun-2017 by Carol, Hotel Management
Thank you For staying with us !! We hope to see you again soon.