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Reviews of Fairfield Inn & Suites by Marriott El Paso

2.5 out of 5
Fairfield Inn & Suites by Marriott El Paso
7514 Remcon Circle, El Paso, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kari

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Big gap between the exterior door and the wall. We had 4 people in the room - me, husband, 2 boys. The beds were shifted in a way that I had to climb over the air conditioning unit to get to my side of the bed. Plenty of room on the other side to balance the beds evenly
Stayed 1 night in Apr 2024

10/10 Excellent

JOSE, chihuahua

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel needs renovation
Stayed 2 nights in Mar 2024

10/10 Excellent

Yadira

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Apr 2024

10/10 Excellent

ARMANDO, LAREDO

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great staff! The pool and hot tub were out of order when I arrived - sadly it was the only reason I booked this hotel over a slightly cheaper hotel, and I paid in advance. Leo's Mexican food (great food) is a 5 minute walk away.
Stayed 3 nights in Mar 2024

8/10 Good

Itzel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a lot of noise coming from one of the other rooms other than that the stay was great.
Stayed 1 night in Mar 2024

6/10 Okay

Denisse

Travelled with family and small children
We rented a room to use the "heated" pool and spa, but it wasn't, and the next day it was closed. So we paid for nothing.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacobo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently close to a lot of shopping places and a good choice if you cross over by Santa Teresa border
Stayed 1 night in Mar 2024

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our visit there, relaxing and playing at the pool 🏊, room it was clean and confortable, very kind and friendly persons in the front desk, recommend this hotel ⭐️⭐️⭐️⭐️⭐️ thanks!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 2 nights in Feb 2024

8/10 Good

Jami

Stayed 1 night in Mar 2024

8/10 Good

Michelle

Travelled with family
Liked: Staff & service, amenities
Was perfect for our trip our refrigerator was unplugged and we didnt know until after we had food in it. Near restaurants but not right in the city
Stayed 4 nights in Feb 2024

10/10 Excellent

Brandie

Stayed 1 night in Feb 2024

10/10 Excellent

Rosalba

Business traveller, Travelled with partner
Liked: Staff & service
Great!
Stayed 2 nights in Feb 2024
Response from Anthony Montez- GM on 21 Feb 2024
Thank you so much for your comments! We hope to see you again soon in El Paso!

10/10 Excellent

FRANCIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 😍
Stayed 6 nights in Jan 2024
Response from Anthony Montez on 18 Jan 2024
Thank you for your comments. We are excited you enjoyed your stay and hope to see you again in the future

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS GREAT
Stayed 1 night in Jan 2024
Response from MMM on 7 Feb 2024
Olga,Thank you for taking the time to review our property. We hope if you're in the area again that you choose to stay with us again.

6/10 Okay

Malinda

Stayed 1 night in Dec 2023
Response from MMM on 7 Feb 2024
Malinda,Thank you so much for taking the time to review your stay with us. We apologize that we failed to meet your expectations and hope if you're in the area again that you'll give us another chance.

10/10 Excellent

Sonia

Stayed 1 night in Dec 2023
Response from MMM on 7 Feb 2024
Sonia,We appreciate the review as this is how we know exactly how we are doing as a team here on our property. Our hope is that you will continue to choose us as your home away from home.

10/10 Excellent

Isabelita

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

ADRIAN, Tunica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Jenni

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MMM on 7 Feb 2024
Brenda,We want to say thank you for staying with us here in EL Paso. We appreciate your review and hope to see you in the future.

10/10 Excellent

Rosemarie

Travelled with group
Liked: Amenities
Very nice and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place to crash while visiting my brother and his family in El Paso. This hotel is near his house and the price was right. Delightful home away from home.
Stayed 1 night in Oct 2023

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Venancio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Anna, Quartzsite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Beverly, El Paso

Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to shopping and dining. Staff were friendly and the hotel was clean. Parking was free and convenient.
Stayed 1 night in Oct 2023

8/10 Good

Tyler

Stayed 3 nights in Sep 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Ok but won't go back for the money spent.
Let me start off by saying we have stayed in this exact hotel a couple years ago. The hotel lobby was clean and updated as was the last time and the pool area was clean as before. However; the handicap accessible pool equipment didn't work and it creates a difficult time getting in and out of the pool or hottub. The bathroom fixtures are rusting and corroded and blocked due to the high calcium in our water here. Our room had a checkin time of 3pm and we showed up at 5pm and still had to wait a few minutes before given access to our room due to a late checkout at 4pm. Don't let people do a late checkout past let's say 1pm 2 pm at the latest so the rooms are ready for the next guest. Room was so strong of cleaning chemicals when we got in the room and the mirrors where streaked up from cleaning them, not sure what was used on them but they were streaky.
Stayed 1 night in Oct 2023

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Kenneth, Ottumwa

Stayed 1 night in Sep 2023

10/10 Excellent

Lorena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not very close to the unit
Stayed 1 night in Sep 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay but needs a little upgrade.
It was a very pleasant stay. Staff was very friendly and helpful. They room was clean and comfortable . They should begin doing some updating to their restrooms to meet ADA standards starting with the toilet which is not the new standard height. It would not be difficult to add a shower head with a hose . Addressing these minor concerns will go a long way and help Marriott and customers.
Stayed 3 nights in Aug 2023
Response from General Manager on 1 Sept 2023
Hello, Thank you for your wonderful comments about your stay and your staff. We appreciate them. Also, we do have the required amount of guestrooms that meet all ADA criteria, when a guest requests that specific type. I'm sorry I do not see that was booked or requested when reservation was made. We hope to see you again in the future.

8/10 Good

Angela

Stayed 1 night in Aug 2023

10/10 Excellent

Liana, Chino

Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel good location nice amenities, room a bit musty like damp but couldnt tell
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah, Carlsbad

Stayed 1 night in Aug 2023

4/10 Poor

Silvia

Travelled with family
Disliked: Amenities
No volveré a llegar a ese hotel
Stayed 2 nights in Aug 2023
Response from Trinity Velazquez - Assistant General Manager on 14 Aug 2023
Dear Silvia,Thank you for taking the time to leave us a review. We strive to provide an enjoyable stay to all our guests, and I sincerely apologize that this was not your experience. We hope we are given another opportunity to provide the stay you deserve.

8/10 Good

Manuel Rogelio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place!!!
Stayed 2 nights in Jul 2023
Response from Trinity Velazquez - Assistant General Manager on 6 Aug 2023
Dear Manuel,Thank you for sharing your great experience with us! We are grateful to exceed your expectations and hope to welcome you soon.

2/10 Terrible

Walter

Stayed 1 night in Jul 2023
Response from Trinity Velazquez - Assistant General Manager on 14 Aug 2023
Dear Walter,Thank you for sharing your experience as I understand your time is valuable. We strive to provide excellent customer service to our guests, and I sincerely apologize that this was not your experience. My hope is that we are given another opportunity to provide the stay you deserve. Once again, thank you for your review.

8/10 Good

Olga

Stayed 1 night in Jul 2023
Response from Trinity Velazquez - Assistant General Manager on 14 Aug 2023
Dear Olga, Thank you for sharing your recent experience with us. We strive to provide clean and comfortable rooms for our guests, and I am grateful this applied to you. We hope to welcome you back to our property soon.

8/10 Good

Isidro

Liked: Cleanliness, staff & service
Response from Trinity Velazquez - Assistant General Manager on 15 Jul 2023
Dear Isidro,Thank you for sharing your experience while staying with us. We strive to provide our guests with an enjoyable experience, and I am grateful this applied to you. We hope to welcome you again in your future travels to El Paso.

6/10 Okay

Lorena

No
Stayed 1 night in Jun 2023
Response from Trinity Velazquez - Assistant General Manager on 8 Jul 2023
Dear Lorena,Our property strives to provide an enjoyable stay to our guests, and I sincerely apologized this did not apply to you. Thank you for your review and we hope we are given an opportunity to provide the stay you deserve.

8/10 Good

Abram

Stayed 1 night in Jul 2023
Response from Trinity Velazquez - Assistant General Manager on 30 Jul 2023
Dear Abram,Thank you for sharing your experience. We hope to welcome you again in your future travels to El Paso.