Outdoor pool

Reviews of La Quinta Inn by Wyndham El Paso Cielo Vista

2.5 out of 5
La Quinta Inn by Wyndham El Paso Cielo Vista
9125 Gateway West, El Paso, TX

Reviews

6.8
Rating 10 - Excellent. 295 out of 1026 reviews" "
Rating 8 - Good. 248 out of 1026 reviews" "
Rating 6 - Okay. 155 out of 1026 reviews" "
Rating 4 - Poor. 142 out of 1026 reviews" "
Rating 2 - Terrible. 186 out of 1026 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

ILDA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ugly and unsafe property.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Ilda,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We have discussed this issue with our front desk. And our team is trying to do our best. Hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

veronica

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 15 Mar 2024
Hi Veronica,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not easy to park. We had to drive completely around the property to find our room. There was only one way in and one way out. Ice machines were inconvenient. The lighting was dark and a light bulb was out, resulting in the lighting being even darker. No tissues in the room. The office claimed they were out. The wait time to check in was about 30 minutes.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Hi Jill,I sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we are actively addressing the issues you raised. We're committed to improving our facilities and services to ensure a more comfortable and convenient experience for all our guests. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Tina on 1 Mar 2024
Hello Maribel, thank you for your review

10/10 Excellent

Jaclyn

Stayed 3 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Jaclyn,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

4/10 Poor

Hector

Will not return
Stayed 3 nights in Feb 2024
Response from Tina on 1 Mar 2024
Hello Hector, thank you for your review

2/10 Terrible

STEPHEN

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Place was a dump. I was scared to touch anything in the room. There was pubic hair in the tub and hair on the floor. I found myself wearing PPE inside my room 109...thank goodness my tetanus/covid shots were up to date. Place is old and falling apart...needs a complete make-over!
Stayed 2 nights in Feb 2024
Response from Tina on 1 Mar 2024
Hello Stephen, thank you for your review.

10/10 Excellent

Delma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tina on 1 Mar 2024
Hello Delma, thank you for your review

10/10 Excellent

Lillian

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very soft and shower pressure was great.
Stayed 1 night in Feb 2024
Response from Tina on 1 Mar 2024
Hello Lillian, thank you for your review

4/10 Poor

Titters

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tina on 1 Mar 2024
Hello Titters, thank you for your review

8/10 Good

sergio, Longmont

Travelled with group
Liked: Cleanliness, staff & service, amenities
Is ok
Stayed 2 nights in Feb 2024
Response from Tina on 1 Mar 2024
Hello Sergio, thank you for review

10/10 Excellent

Fermin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Tina on 1 Mar 2024
Hello Fermin, thank you for your review

2/10 Terrible

Jelena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Short version: extremely rude girl at the front desk and dirty rooms. Longer version: arrived late at the hotel after a day of travel and first the keys to the room (on ground floor) didn’t work. The girl at the front desk showed zero customer service, wasn’t apologetic or nice and gave us keys to another room, this time on the second floor. Since my husband was on crutches, I asked nicely if there were any rooms at all on the ground floor and she said no. My husband made it up the stairs very slowly only for us to find the room completely dirty, it wasn’t cleaned at all and even the comforter was on the floor. So my husband had to crutch down the stairs and we went back to the front desk where the girl was annoyed to see us again and had to deal with us, like this was all our problem somehow. We then got a room on the first floor! When I brought up the fact I asked about first floor rooms, the girl rolled her eyes looking at the laptop and mumbled “oh.my.god!” under her chin! Seriously, like we were somehow being unreasonable. We’ve stayed at highway hotels/motels before but have never had such horrible customer service or cleanliness issues. The room we ultimately got had decent sheets/pillow cases but bed skits were gross with particles on it, wall had splatter marks, floor was dirty with grimey parts and the tub was awful as well. Thankfully we only had one night here. We took pictures. Avoid this place at all cost.
Stayed 1 night in Jan 2024
Response from Tina on 16 Feb 2024
Hello Jelena, I am saddened to hear that this happened to you. I will be looking into this matter. I do apologize for the inconvenience.

2/10 Terrible

Santos Adriana Martel

Disliked: Cleanliness, staff & service, property conditions & facilities
The people at the reception are not friendly or empathetic.
Stayed 1 night in Feb 2024
Response from Tina on 16 Feb 2024
Hello Santos, I am saddened to see this happened. I will be looking into this matter.

2/10 Terrible

juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty shower was disgusting air conditioner was like a jet airplane.
Stayed 1 night in Feb 2024
Response from Tina on 5 Feb 2024
Hello Juan, thank you for your review

4/10 Poor

Ileana nubain

Muy sucio la habitación la alfombra estaba de lo más sucio
Stayed 1 night in Jan 2024
Response from Tina on 2 Feb 2024
Hello lleana, thank you for your review. I will share it with my housekeeping supervisor.

10/10 Excellent

Veronica

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Tina on 23 Jan 2024
Hello Veronica, thank you for your review

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities
None complain at All nice and clean and very sunny couldesac location employees very pleasant attitude smiles faces it's what I like are we all?
Stayed 1 night in Jan 2024
Response from Tina on 23 Jan 2024
Hello Frank, thank you for your review

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Tina on 2 Feb 2024
Hello Steven, thank you for your review

10/10 Excellent

Norma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tina on 23 Jan 2024
Hello Norma, thank you for your review

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tina on 23 Jan 2024
Hello Maria, thank you for your review

2/10 Terrible

Feryale

Travelled with family and small children
Stayed 1 night in Jan 2024
Response from Tina on 23 Jan 2024
Hello Feryale, thank you for your review

2/10 Terrible

JW

Disliked: Staff & service
Every night, someone came to the next door and began banging on the door. I asked the manager to come and make them leave, and they never did. I asked the person to quit knocking on the door, and they would not stop. I did not want to call the Police, but I should have. DID NOT SLEEP FOR 2 DAYS. The manager did not help at all. Laughed about the CRACK HEADS ON THE PROPERTY.
Stayed 2 nights in Jan 2024
Response from Tina on 23 Jan 2024
Hello, thank you for your review

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tina on 23 Jan 2024
Hello Sergio, thank you for your review

10/10 Excellent

Brandon

Stayed 3 nights in Dec 2023
Response from Tina on 23 Jan 2024
Hello Brandon, thank you for your review

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was well taken care of and clean
Stayed 1 night in Dec 2023
Response from Tina on 23 Jan 2024
Hello Darryl, thank you for your review

10/10 Excellent

James, Artesia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times. Close to everything I need to do. Helpful staff. Comfortable beds
Stayed 1 night in Jan 2024
Response from Tina on 23 Jan 2024
Hello James, thank you for your review

4/10 Poor

Cesar

Stayed 1 night in Dec 2023
Response from Tina on 23 Jan 2024
Hello Cesar, thank you for your review

4/10 Poor

Isaac

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
“Recently renovated” room has new floors and furniture, but that’s it. The floor was poorly installed and the bed was squeaky. The door barely worked; the bathtub faucet was falling off the wall; paint was flaking everywhere. Staff was friendly and breakfast was generous though.
Stayed 1 night in Dec 2023
Response from Tina on 23 Jan 2024
Hello Isaac, thank you for your review

8/10 Good

Juan

Stayed 1 night in Dec 2023
Response from Tina on 23 Jan 2024
Hello Juan , thank you for your review

10/10 Excellent

Darryl

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tina on 28 Dec 2023
Hello Darryl, thank you for your review

2/10 Terrible

Ivan

Disliked: Staff & service, property conditions & facilities
The staff was being a disrespectful floors were dirty and the place feels uncomfortable
Stayed 1 night in Dec 2023
Response from Tina on 28 Dec 2023
Hello Ivan, thank you for your review

2/10 Terrible

Loraine

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Tina on 5 Feb 2024
Hello Loraine, thank you for your review

8/10 Good

Juan Axel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Closed by to the airport and shopping centers
Stayed 1 night in Dec 2023
Response from Tina on 28 Dec 2023
Hello Juan, thank you for your review

2/10 Terrible

Laura

Can’t even shower properly
One of the worst rooms I've encountered. Right as you walk in it smells musty but it’s probable from the water damage in the restroom. I tried to take a shower and the shower head was broken. It spewed water EVERYWHERE! Wet the towels, floor, walls and of course wet my clothes. Once in the shower, I noticed the sheetrock above the shower head was falling from the water splashing it. Completely molded and unsafe.
Stayed 1 night in Dec 2023
Response from Tina on 28 Dec 2023
Hello Laura, thank you for your review

10/10 Excellent

Ruben M

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to Thank the staff for the great stay at La Quinta. Thank You All.
Stayed 1 night in Dec 2023
Response from Tina on 28 Dec 2023
Hello Ruben, thank you for your review

2/10 Terrible

Stephane

Stayed 1 night in Dec 2023
Response from Tina on 5 Dec 2023
Hello Stephane, thank you for your review

6/10 Okay

Carlos

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need to be renovated.
Stayed 4 nights in Nov 2023
Response from Tina on 5 Dec 2023
Hello Carlos, thank you for your review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
it the center of the entrainment area of El paso Texas
Stayed 3 nights in Nov 2023
Response from Tina on 5 Dec 2023
Hello Timothy, thank you for your review

6/10 Okay

jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 116 was in need of remodeling due to carpet worn out and falling apart going into bathroom area creating a trip hazard. Toilet was loose and needed to be shimmed out due to uneven tile it was sitting on causing it to tile when sitting down on it. The front door needed a better weather strip on the bottom because due to high winds in the area it was bringing in cold air into the room due to 1/2” gap opening it had on the bottom of the door. Put a towel to cover opening and we slept good after that.
Stayed 1 night in Nov 2023
Response from Tina on 5 Dec 2023
Hello Jose, thank you for your review

10/10 Excellent

Roxanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tina on 5 Dec 2023
Hello Roxanna, thank you for your review

4/10 Poor

Adrian

Travelled with family
Disliked: Cleanliness, staff & service
Very dirty carpet, old run down mattresses, bad breakfast service; containers always empty. Only good thing is that is close to the mall.
Stayed 1 night in Nov 2023
Response from Tina on 5 Dec 2023
Hello Adrian, thank you for your review

10/10 Excellent

francisco

Stayed 1 night in Nov 2023
Response from Tina on 5 Dec 2023
Hello Francisco, thank you for your review

10/10 Excellent

IRMA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room
Stayed 1 night in Nov 2023
Response from Tina on 25 Nov 2023
Hello Irma, Thank you for your review

10/10 Excellent

Isaak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Nov 2023
Response from Tina on 25 Nov 2023
Hello Isaak, thank you for your review

8/10 Good

Roxanna

Stayed 1 night in Nov 2023
Response from Tina on 28 Dec 2023
Hello Roxanna, thank you for your review

2/10 Terrible

Sosefina

Stayed 2 nights in Nov 2023
Response from Tina on 28 Dec 2023
Hello Sosefina, thank you for your review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Nice view
Stayed 1 night in Nov 2023
Response from Tina on 25 Nov 2023
Hello Sandra, thank you for your review

6/10 Okay

Darvin

Liked: Staff & service
fair stay
Response from Tina on 25 Nov 2023
Hello Darvin, thank you for your review

2/10 Terrible

Jacinta

Stayed 2 nights in Nov 2023
Response from Tina on 5 Dec 2023
Hello Jacinta, thank you for your review