Dear Josephine, I would like to thank you for your kind review following your recent stay here at the Riverside Park Hotel. I'm delighted to hear that you had a pleasant stay with us, and that you found our team welcoming and attentive. Thank you for your kind words, and we would be delighted to welcome you back for another enjoyable stay in the future. Warm regards, Jim Maher, General Manager.

Dear Lynne, I would like to thank you for your glowing review following your recent stay here at the Riverside Park Hotel. It's wonderful to hear you describe the hotel as beautiful and well-maintained. I am delighted that you found the hotel convenient to your needs, and that you enjoyed the service you experienced here. Thank you for your kind words, and we would be delighted to welcome you back for another enjoyable stay in the future. Warm regards, Jim Maher, General Manager.

Dear Alessandro, Thank you for choosing the Riverside Park Hotel for your recent trip to Enniscorthy. I am delighted to hear that you enjoyed our excellent location within the town, and that you had a nice stay overall. Thank you for your kind words, and we would be delighted to welcome you back for another enjoyable stay in the future. Warm regards, Jim Maher, General Manager.

Dear Nick, Thank you for taking the time to share your feedback following your recent stay. Your comments are disappointing and I would like to apologise for our shortcomings. I will be sure to speak with the breakfast team about your experience and how we can improve on this as this is not the standard we aim to achieve. Once again, I do apologise and hope to welcome you back in the future to provide you with an improved stay. Warm regards,Jim Maher, General Manager

Dear Michelle,Thank you for your kind review following your recent stay here at the Riverside Park Hotel. It's always wonderful to hear from a returning guest, and I'm delighted to know that your second stay with us was as satisfactory as your first. Thank you for your kind words, and we would be delighted to welcome you back for another enjoyable stay in the future.Warm regards,Jim Maher, General Manager.

Dear Philip,Thank you for choosing the Riverside Park Hotel for your recent trip to Enniscorthy. It's wonderful to hear that you found the hotel to your satisfaction, and we would be delighted to welcome you back for another enjoyable stay in the future.Warm regards,Jim Maher, General Manager.

Dear Keith,Thank you for choosing the Riverside Park Hotel for your recent trip to Enniscorthy. I am delighted to hear that you enjoyed our time with us, and I will be sure to pass your kind words along to our front of house team, who I'm sure will be as delighted as I am. Thank you for your kind words, and we hope to have the pleasure of welcoming you back to stay with us again in the future.Warm regards,Jim Maher, General Manager.

Dear Noor, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you enjoyed your breakfast, the friendly staff and the gym. Your positive comments about the food and service are greatly appreciated. I would like to apologise for the issues you encountered with the cushions and pillows in your room. Your feedback about is valuable and we will use it to improve our service ensuring a pleasant experience for all guests.I am sorry to hear that the pool was crowded and not as inviting as you had hoped. Warm regards,Jim Maher, General Manager

Dear Catherine, Thank you for taking the time to share your feedback following your recent stay at the Riverside Park Hotel. I am delighted to read you enjoyed our freshly cooked breakfast, clean rooms and found our team attentive. Swim hats are mandatory in our leisure club for all members and guests and is stated in our confirmation email should you wish to bring your own. I do hope to have the opportunity to welcome you back in the near future for another enjoyable stay. Warm regards,Jim Maher, General Manager.

Dear Brigid,Thank you for taking the time to post your review following your recent stay here at the Riverside Park Hotel. We are delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back to stay with us again in the future.Kind regards,Jim Maher, General Manager

Dear Jan,Thank you for choosing the Riverside Park Hotel for your recent trip to Enniscorthy. I am delighted to hear that you enjoyed our lovely town, and that you found the hotel convenient for your needs. We hope to have the pleasure of welcoming you back to stay with us again in the future.Warm regards,Jim Maher, General Manager.

Dear Colin, Thank you for sharing your detailed feedback about your recent stay at the Riverside Park Hotel. I would like to address each of your concerns individually:1.No smoking is only mandatory in all public areas of the hotel; however, we do persistently try to insist that smoking is not allowed in the hotel bedrooms. Unfortunately, some guests do not follow this house rule. Your bedroom has a balcony and smoking is allowed on the balcony only. If your bedroom had a smell of smoke, I sincerely apologise, this is not the standard we strive to achieve. Previous occupants of the room must not have adhered to our non-smoking policy and our housekeeping team should have addressed this before your arrival. A room move was offered to you and your family but you declined this. 2.I understand that you were disturbed by the live music in Prom Bar on the first night of your stay. When offered the room move, you were also made aware that there would be live music again in the bar but informed Millie you were happy to stay in the room you were in. Should we have been made aware on your reservation or on arrival to the hotel regarding your daughter’s autism, we would have been able to move you to a quieter area of the hotel.3.I would like to extend by sincere apologies for the inconvenience caused by the fire alarm that went off during your stay. I fully understand how frustrating and disruptive it must have been but the safety and well being of our guests is our utmost priority. Fire alarm systems are in place to ensure the immediate response and evacuation in case of any potential threat. Our policy is that if the fire alarm is activated at any time, a staff member must go to the location indicated on the fire alarm panel to ensure that the area is safe. If there is in fact a fire, the bells are left to continuously ring and a full evacuation would then come into effect. This was not the case during your stay and the fire alarm was accidentally set off by guests on two separate occasions. I sincerely regret the alarm going off during your stay, but this is out of our control unfortunately. 4.I apologise that you were not contacted regarding the compensation discussions with myself, this should have been explained to you after declining the room move. 5.Each of our bedrooms features a bathroom equipped with a shower. 6.I regret to hear you were not satisfied with the breakfast offering; this is not the usual feedback we receive. The selection and quality are always well commented on by guests.Your feedback about the condition of the hotel and leisure facilities is disheartening and I regret they did not live up to your expectations. I regret to hear of your decision not to return to the hotel but your experiences does not reflect the true character of the Riverside Park Hotel. Thank you again for sharing your concerns, I hope you and your family can find a hotel that meet your expectations in the future. Kind regards,Jim Maher, G

Dear Nicola,Thank you for choosing the Riverside Park Hotel for your recent trip to Enniscorthy. I am delighted that we were convenient for your needs. We hope to have the pleasure of welcoming you back to stay with us again in the future.Kind regards,Jim Maher, General Manager.

Dear Leana,Thank you for your review. I'm thrilled to hear that you enjoyed the amazing food and found our rooms to be clean and modern. We take great pride in providing a comfortable and enjoyable experience for our guests.Regarding the Kids Club, please note that it operates during official school holidays and specific weekends. However, we do have a playground located next to the hotel, as well as a kids' pool for the younger guests to enjoy. Additionally, Wexford offers a wide range of activities for children. During the June bank holiday weekend, there was a children's festival in Enniscorthy with plenty of exciting activities.We sincerely hope that you will have the opportunity to return to our hotel and enjoy the Kids Club during the summer season. Our team is dedicated to creating a memorable experience for families, and we would love to welcome you back for a delightful stay.Once again, thank you for your feedback, and we look forward to hosting you and your family in the future.Kind regards,Jim Maher, General Manager

Dear Bernard,Thank you for taking the time to post your review following your recent stay here at the Riverside Park Hotel. There's nothing better than to hear that a guest wishes that they could have stayed longer with us. We are delighted that you enjoyed your stay, and we hope to have the pleasure of welcoming you back to stay with us again in the future.Kind regards,Jim Maher, General Manager.

Dear Elaine, Thank you for taking the time to share your feedback following your recent stay. I would like to sincerely apologise for the disappointment you and your children experienced due to the closure of our pool during your visit. We understand that the pool is an important amenity for families and I apologise for any inconvenience caused due to the lack of communication about the closure. This was an error on our side and I sincerely apologise. I do hope to have the opportunity to welcome you and your family back to our hotel in the future and provide you with a more enjoyable experience. Kind regards, Jim Maher, General Manager.

Dear Jessica,Thank you for choosing the Riverside Park Hotel for your recent trip to Enniscorthy. I am delighted that you and your family enjoyed your stay with us, and I will be sure to pass your kind words along to the team here. We hope to have the pleasure of welcoming you back to stay with us again in the future.Kind regards,Jim Maher, General Manager.

Thank you for your review.

Dear Margaret,Thank you for taking the time to write your review. I would like to thank you for your feedback, this matter has since been looked after. I do hope to have the opportunity of welcoming you back in the near future, please do not hesitate to contact me ahead of a future stay. Warmest Regards, Jim MaherGeneral Manager.

Dear Brendan,Thank you for choosing the Riverside Park Hotel for your recent trip to Enniscorthy. I am disappointed to read about your experience in Prom Bar and the issue with your room not being serviced. Please be assured that I will speak with the team regarding your comments as this is not the standard of service we strive to achieve.We hope to have the pleasure of welcoming you back to stay with us again in future and change any opinions you may have.Kind regards,Jim Maher, General Manager.

Dear Maureen, I would like to thank you for your glowing review following your recent stay with us. It’s always great to receive feedback from our guests and I am delighted you enjoyed your stay with us. I look forward to inviting you back in the future and if there is anything I can do to assist you in any way please do not hesitate to contact me. Kind Regards Jim Maher, General Manager.

Thank You

Dear Glen, I would like to thank you for your glowing review following your recent stay with us. It’s always great to receive feedback from our guests and I am delighted you enjoyed your stay with us. I look forward to inviting you back in the future and if there is anything I can do to assist you in any way please do not hesitate to contact me. Kind Regards Jim Maher, General Manager.

Dear Anthony, Thank you for choosing The Riverside Park Hotel & Leisure Club for your recent trip to Co. Wexford. I would like to thank you for taking the time to post your review and we look forward to welcoming you back in the future. Kind Regards, Jim Maher, General Manager.