Outdoor pool, pool umbrellas, pool loungers

Reviews of Novotel Suva Lami Bay

4 out of 5
Novotel Suva Lami Bay
Queens Road, Lami Bay, Suva, Rewa

Reviews

8.0

Very good

Rating 10 - Excellent. 225 out of 713 reviews" "
Rating 8 - Good. 296 out of 713 reviews" "
Rating 6 - Okay. 116 out of 713 reviews" "
Rating 4 - Poor. 49 out of 713 reviews" "
Rating 2 - Terrible. 27 out of 713 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel in a peaceful setting directly on the water. All rooms are beautiful, and furnished to a high standard, with an outlook directly onto the still water of Lami bay. Staff were friendly and charming.
Stayed 2 nights in Apr 2024
Response from Radini Diniqa on 17 Apr 2024
Bula Vinaka Evelyn,We are humbled by your kind feedback and appreciate you taking the time to share your rating & comments with us. The hotel is situated in a unique and beautiful location, away from the hustle and bustle of the city, surrounded with magnificent bay views. We hope to see you back again in the future. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Zen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful and nice. Booked again for a night on the way to Nadi
Stayed 2 nights in Mar 2024
Response from Radini Diniqa on 1 Apr 2024
Bula Vinaka Zen,Thank you for your review and for choosing our hotel. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Noa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Radini Diniqa on 20 Mar 2024
Bula Vinaka Noa,Thank you for your review and for choosing our hotel. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Kamoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Mar 2024
Response from Radini Diniqa on 8 Mar 2024
Bula Vinaka Kamoe,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care. Kind Regards, Radini Diniqa, Asst. Reservations Manager

4/10 Poor

Christine

Stayed 1 night in Feb 2024
Response from Radini Diniqa on 21 Mar 2024
Bula Vinaka Christine,Thank you kindly for staying with us.Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.Kind Regards, Radini Diniqa, Assistant Reservations Manager

10/10 Excellent

Krystle

Stayed 1 night in Feb 2024
Response from Radini Diniqa on 21 Mar 2024
Bula Vinaka Krystle,Thank you for your review and for choosing our hotel. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards, Radini Diniqa, Asst. Reservations Manager

8/10 Good

Pratap

Business traveller
Liked: Staff & service
Excellent GM, Mareile. Great personality and exceptional understanding of customer service. What an asset to Novotel.
Stayed 5 nights in Feb 2024
Response from Radini Diniqa on 22 Feb 2024
Bula Vinaka Mr. Pratap Singh,Thank you so much for taking the time to leave us feedback. We have shared your comment with our team.Kind Regards,

4/10 Poor

Edwin

I have been a regular to this property since last 10 or more years , However after Covid and reopening (after a long renovation etc ) this was my first visit. My Favorite wing of the hotel is still closed for some reason. I was shocked the Deluxe room seemed so small and tiny , whilst the size ahs not changed i was used to the slightly bigger rooms for some reason, There is no outdoor chair and table for the balcony, i had to pull out a chair and make myself comfortable outside for fresh Air. The Mini Fridge only had a packed of milk, No Bottle Water complementary. The room used to have a feedback form, it did not have it, The Breakfast was the most shocking change that i have realized - Previously everything was on Buffet and the choices seemed endless, the desserts were more in variety. Noe it seems you chose only from a small portion of dessert and drinks , The actual breakfast have to ask on order and the servings are no where close to what one needs to fil up for a good day ahead. Even the choices to order were not much. The rates seemed to have gone ahead whilst the services went right done the opposite lane.. For me, not planning to revist any tme soon... BIG NO
Stayed 1 night in Jan 2024
Response from Radini Diniqa on 25 Jan 2024
Bula vinaka Edwin,It is with great disappointment to read that you according to your description you did not enjoy your stay and had different memories. We have had a great response to the fresh new look and feel of the renovated part of the hotel and we still have fantastic re-openings planned for this year, which includes a complete refurbishment of the Nadi wing rooms, new outdoor furniture for all rooms, new pool furniture and a new look for the interior of the lobby and restaurant in conjunction with a full breakfast buffet set up that will enable us to offer a variety of hot dishes on the buffet for your to enjoy the way you like your breakfast. I am terribly sorry this stay didn’t live up to your expectations. Vinaka & best regards,Mareile Jerosch-HoehnGeneral Manager

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Radini Diniqa on 25 Jan 2024
Bula Vinaka Freddy,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care.Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Asif

Stayed 1 night in Dec 2023
Response from Radini Diniqa on 25 Jan 2024
Bula Vinaka Asif,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care.Kind Regards, Radini Diniqa, Asst. Reservations Manager

8/10 Good

Ramise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Radini Diniqa on 25 Jan 2024
Bula Vinaka Freddy,Thank you kindly for staying with us and taking your time for reviewing us as only through this we can better and improve our services and facilitiesThank you so much for choosing Novotel Suva and we hope to see you back, until then take care.Kind Regards, Radini Diniqa, Asst. Reservations Manager

4/10 Poor

JAMES, THOMASTOWN

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Radini Diniqa on 22 Dec 2023
Dear James,Thank you kindly for staying with us and taking your time for reviewing us as only through this we can better and improve our services and facilities. We sincerely apologies that our facilities/services did not live up to your expectations. Kind Regards, Radini Diniqa, Asst. Reservations Manager

8/10 Good

Kim

Business traveller
Liked: Staff & service, room comfort
Lovely staff and beautiful location. The pool and gym were very nice. The hotel is very isolated with no other places to eat or shop in the vicinity. There is no airport shuttle despite Hotels.com advertising that so you need to add another $100 onto the costs.
Stayed 5 nights in Dec 2023
Response from Radini Diniqa on 18 Dec 2023
Bula Vinaka Kim,Thank you for staying with us.We’re really grateful and appreciate you taking the time to share your rating & comments with us.We're truly happy to hear that the team were welcoming. The location of hotel takes you out from the city few minutes but we do pride ourselves of having one of the best scenery in Suva.The hotel does not provide airport shuttle but we do assist guests with arranging taxi to go to airport that costs FJD40 one-way.We do hope to see you again until then do take care & VINAKA VAKALEVU. Warm Regards, Radini Diniqa, Asst, Reservations Manager.

10/10 Excellent

Madhwari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent.
Stayed 6 nights in Nov 2023
Response from Radini Diniqa on 18 Dec 2023
Bula Vinaka Madhwari,Thank you for your review and for choosing our hotel. We are truly happy to hear that the team were amazing with their service delivery and for rating us so highly. We certainly hope to see you back again.Kind Regards, Hotel Management

8/10 Good

Navin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced and food is expensive.
Stayed 4 nights in Nov 2023
Response from Radini Diniqa on 18 Dec 2023
Bula Vinaka Navin,Thank you for choosing to stay with us and sharing your reviews and we are sorry that we didn't live up to your expectations. We have shared your comments with the team on how and where we can improve our services. Kind Regards, Hotel Management

10/10 Excellent

N J

Stayed 3 nights in Nov 2023
Response from Radini Diniqa on 18 Dec 2023
Bula Vinaka N J,Thank you for your review and for choosing our hotel. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards, Radini Diniqa

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Radini Diniqa on 20 Nov 2023
Bula Vinaka Shelley,Thank you for your review and for choosing our hotel. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Radini Diniqa on 20 Nov 2023
Bula Vinaka Geoffrey,Thank you for your review and for choosing our hotel. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Bethel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Lami Bay Novotel for warm a
Stayed 3 nights in Nov 2023
Response from Radini Diniqa on 9 Nov 2023
Bula Bethel,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Radini Diniqa on 3 Nov 2023
Bula Vinaka,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care. Kind Regards, Radini Diniqa, Asst. Reservations Manager

6/10 Okay

Lingam

Travelled with family
Not good sv
Stayed 4 nights in Oct 2023
Response from Radini Diniqa on 1 Nov 2023
Dear Lingam,Thank you kindly for staying with us and taking your time for reviewing us as only through this we can better and improve our services and facilities. We sincerely apologies that our facilities/services did not live up to your expectations. We will strive to do better. Kind Regards, Hotel Management

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Radini Diniqa on 23 Oct 2023
Bula Vinaka Karl,Thank you kindly for staying with us and for taking your time for sharing your feedback. Our sincere apologies that our facilities/services did not live up to your expectations. Kind Regards, Hotel Management

10/10 Excellent

Rajendra

Stayed 1 night in Oct 2023
Response from Radini Diniqa on 23 Oct 2023
Bula Vinaka Rajendra,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care. Kind Regards, Radini Diniqa, Asst. Reservations Manager

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Radini Diniqa on 23 Oct 2023
Bula Vinaka Prakash,Thank you kindly for staying with us and for taking your time for sharing your feedback. Our sincere apologies that our facilities/services did not live up to your expectations. Kind Regards, Hotel Management

10/10 Excellent

ravikash r, san bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Oct 2023
Response from Radini Diniqa on 23 Oct 2023
Bula Vinaka Ravikash,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care. Kind Regards, Radini Diniqa, Asst. Reservations Manager

8/10 Good

Pritika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was due to the maintenance there was no hot water which was really annoying
Stayed 3 nights in Oct 2023
Response from Radini Diniqa on 16 Oct 2023
Bula Vinaka Pritika,Thank you for choosing to stay with us and sharing your reviews. We sincere apologies for the inconvenience you faced during your stay with hot water system. This has been shared with our Engineering team & hotel management for better efficient monitoring on facilities. . We do hope to see you again until then do take care & VINAKA VAKALEVU. Warm Regards, Radini Diniqa, Assistant Reservations Manager.

10/10 Excellent

madhu

Stayed 1 night in Sep 2023
Response from Radini Diniqa on 4 Oct 2023
Bula Vinaka Madhu,Thank you so much for taking the time to leave us feedback. It truly means so much to us to see that you enjoyed your stay. Thank you for staying with us and we do hope to welcome you back again. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Radini Diniqa on 3 Oct 2023
Bula Vinaka Daniel,Thank you for choosing us and for the incredible 5-star rating. We are truly humbled to see that you enjoyed your stay with us and do hope to welcome you back again. Vinaka Vakalevu & Kind Regards, Radini Diniqa, Asst. Reservations Manager

2/10 Terrible

Pranita

Stayed 3 nights in Sep 2023
Response from Radini Diniqa on 26 Sept 2023
Bula Vinaka Ms Pranita,Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.Feel free to contact General Manager, Mareile Jerosch-Hoehn on gm@novotelsuva.com.fj.Thank you once again for staying with us.Kind Regards,

10/10 Excellent

LILIAN

Stayed 2 nights in Sep 2023
Response from Radini Diniqa on 21 Sept 2023
Bula Vinaka Lilian, Thank you for kind review and for rating us so highly. We are truly humbled and glad that your stay was an enjoyable one. We look forward to welcoming you back to the hotel in the near future. Kind Regards

6/10 Okay

Azim

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Booked room was not what I expected. Am frequent traveller
Stayed 1 night in Sep 2023
Response from Radini Diniqa on 12 Sept 2023
Bula Vinaka Azim,Thank you kindly for staying with us and taking your time for reviewing us as only through this we can better and improve our services and facilities. We sincerely apologies that our facilities/services did not live up to your expectations. We have shared your constructive comments with the team for improvements. Kind Regards,

8/10 Good

faye

Liked: Property conditions & facilities, room comfort
Ease of check-in
We stayed just for 1 night. Bed was comfortable and the room quiet even though it's next to the main road Check-in was straightforward
Stayed 1 night in Sep 2023
Response from Radini Diniqa on 13 Sept 2023
Bula Vinaka Mrs Faye Donaldson,Thank you kindly for staying with us and taking your time for reviewing us as only through this we can better and improve our services and facilities. We have shared your constructive comments with the team for improvements. Kind Regards,

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location away from center of town. Excellent staff, and my favorite breakfast buffet.
Stayed 1 night in Sep 2023
Response from Radini Diniqa on 11 Sept 2023
Bula Vinaka Rachel,We’re really grateful and appreciate you taking the time to share your rating & comments with us. The hotel is certainly located in a very unique yet beautiful place with spectacular view which you also liked. Truly glad to hear that you enjoyed the breakfast buffet and that the staff were welcoming and helpful. Kind Regards,

10/10 Excellent

Shareen

Stayed 1 night in Aug 2023
Response from Radini Diniqa on 28 Sept 2023
Bula Vinaka Shareen,Thank you again for your 5-star rating and for being an amazing part of our journey. We’re humbled by your support and look forward to having you stay with us again. Once thank you for staying with us. Vinaka & Kind Regards, Hotel Management

10/10 Excellent

MINARII CHANTAL

Stayed 3 nights in Aug 2023
Response from Radini Diniqa on 11 Sept 2023
Bula Vinaka, Thank you so much for taking the time to leave us feedback and humbled for rating us so highly.We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards,

10/10 Excellent

Ramise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Radini Diniqa on 11 Sept 2023
Bula Vinaka, Thank you for your review and for rating us so highly. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards,

10/10 Excellent

Manjila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Clean, comfortable , great staff and delicious food. Very peaceful getaway near the sea.
Stayed 1 night in Sep 2023
Response from Radini Diniqa on 9 Sept 2023
Bula Vinaka Manjila,Thank you for your kind comments and rating us so highly. We're glad to hear that your enjoyed your stay from the food to the location as well as amazing team. We do hope to see you again in the near future. Kind Regards

10/10 Excellent

nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, quiet and friendly staffs
Stayed 8 nights in Aug 2023
Response from Radini Diniqa on 5 Sept 2023
Bula Vinaka Nina,Thank you for your review and for choosing to stay with us. We are truly glad and humbled that you enjoyed your stay and look forward to having you stay with us again. Kind Regards,

10/10 Excellent

Sonica

Stayed 1 night in Sep 2023
Response from Radini Diniqa on 26 Sept 2023
Bula Vinaka Sonica,We sincerely appreciate your business and your valuable feedback. We’re humbled by your 5 star review and look forward to welcoming you back to the hotel in the near future.Kind Regards,

8/10 Good

Ramise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Radini Diniqa on 5 Sept 2023
Bula Vinaka Ramise,Thank you kindly for staying with us and taking your time for reviewing us as only through this we can better and improve our services and facilities. We do hope to see you again until then do take care & VINAKA VAKALEVU. Kind Regards, Radini Diniqa, Asst. Reservations Manager

8/10 Good

Kula

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff
Stayed 3 nights in Aug 2023
Response from Radini Diniqa on 4 Sept 2023
Bula Vinaka Kula,Thank you so much for taking the time to leave us feedback and humbled for rating us so highly.We're truly happy to hear that the team were welcoming and that your stay went well. We do hope to see you again until then do take care & VINAKA VAKALEVU. Warm Regards, Radini Diniqa, Asst, Reservations Manager.

10/10 Excellent

Nazim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly. Dining services was excellent with smiling faces by the staff while serving.
Stayed 3 nights in Aug 2023
Response from Radini Diniqa on 29 Aug 2023
Bula Vinaka Nazim,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care. Kind Regards

8/10 Good

SUZANNE

Travelled with family
Liked: Cleanliness, staff & service
Great location, great staff, nice food. Wifi is not reliable and poor connections at times
Stayed 1 night in Aug 2023
Response from Radini Diniqa on 24 Aug 2023
Bula Vinaka Suzanne,We’re really grateful and appreciate you taking the time to share your rating & comments with us. Glad to hear that you enjoyed the food, the staff were welcoming & friendly. Apologies that our WIFI connectivity was not up to standard as should, we have since contacted provider to fix the issue. We certainly hope to see you in the near future. Have a lovely day. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff were great and rooms were comfortable
Stayed 1 night in Aug 2023
Response from Radini Diniqa on 21 Aug 2023
Bula Vinaka,Thank you so kindly for your comments and rating us so highly. We are truly humbled and happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care. Kind Regards

8/10 Good

Bernadette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff. Nice stay
Staff are so lovely and attentive. Food was good too. There have been some Reno’s since my last visit which have freshened it up but disappointing to see all the timber has been painted out. The deck was out of bounds due to construction.
Stayed 2 nights in Aug 2023
Response from Radini Diniqa on 16 Aug 2023
Dear,We’re really grateful and appreciate you taking the time to share your rating & comments with us. It is great to hear that the team were welcoming and that you enjoyed the food as well. There certainly have been a few changes within the hotel after been closed for 2 years. One of these upgrades was the deck which has been fully refurbished and stained. There are still more upgrades in progress. Kind Regards

10/10 Excellent

Vikash

Stayed 1 night in Jun 2023
Response from Radini Diniqa on 20 Jul 2023
Bula Vinaka Mr VikashThank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care. Kind Regards, Radini Diniqa, Asst. Reservations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay, friendly staff.
Stayed 3 nights in Jun 2023
Response from Radini Diniqa on 29 Jun 2023
Dear Guest,Thank you for staying with us.We’re really grateful and appreciate you taking the time to share your rating with us. we hope to see you again. Kind Regards, Radini Diniqa

8/10 Good

Drew

Stayed 7 nights in Jun 2023
Response from Radini Diniqa on 13 Jun 2023
Bula Vinaka Drew,Thank you kindly for staying with us and taking your time for reviewing us as only through this we can better and improve our services and facilities. We hope to see you back again in the future. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Drew

Stayed 4 nights in Jun 2023
Response from Radini Diniqa on 13 Jun 2023
Bula Vinaka Drew,Thank you for your review and for choosing our hotel. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards, Radini Diniqa, Asst. Reservations Manager

10/10 Excellent

Kamoe

Stayed 2 nights in Jun 2023
Response from Radini Diniqa on 13 Jun 2023
Dear Kamoe,Thank you for your review and for choosing our hotel. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Kind Regards, Radini Diniqa, Asst. Reservations Manager