2 bars/lounges, gastropub
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Reviews of Alcock & Brown Hotel

3 out of 5
Alcock & Brown Hotel
The Town Square, Connemara, Clifden, Galway

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 74 reviews" "
Rating 8 - Good. 35 out of 74 reviews" "
Rating 6 - Okay. 16 out of 74 reviews" "
Rating 4 - Poor. 8 out of 74 reviews" "
Rating 2 - Terrible. 1 out of 74 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Eoin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent base
Excellent base for exploring the surrounding area. Friendly staff. Clean and all the basics covered.
Stayed 2 nights in Aug 2020

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
good location and personal service offered by staff equal to 5 star hotel
Stayed 1 night in Aug 2020

10/10 Excellent

fintan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very functional but friendly service
Stayed 1 night in Jul 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely facility, centrally located. Their covid restrictions are clearly displayed and the staff are more than aware of their requirements in implementing them. Dining room service, dinner and breakfast, very efficient. Staff very attentive.
Stayed 1 night in Jul 2020

8/10 Good

Colm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
The hotel was very clean. It was an older style hotel.. Our room was out the back which meant we had no view. Staff were lovely and friendly. We didn't eat there but the menu seem to have a great variety.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from D on 9 Jul 2020
Glad you enjoyed your stay. See you again soon.

10/10 Excellent

philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent location, friendly staff
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A group of old schoolmates meeting up for a weekend so the hotel was perfect for that. Located right in the town with clean, comfortable rooms, a good breakfast and reasonably priced. Friendly staff.
Taken on Diamond Hill, Connemara
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely central position friendly staff. Good food
Stayed 3 nights in Jul 2019
Response from Reception on 5 Aug 2019
Thank you - glad you enjoyed your stay. Hopefully we will welcome you again soon.

8/10 Good

Nuala

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art and Aviation
The Alcock and Brown hotel is right bang in the heart of Clifden. It scores well above average for the art on the walls, and for the bar décor: pictures and the very readable story of the aviation feat of Alcock and Brown one hundred years ago, a fantastic story - so go read it and be amazed. The staff are knowledgeable and very helpful. Everything is impeccably clean and painted and carpeted so more than full marks for a 3star hotel. It does not have a lift. The cooked breakfast is high quality, the brown bread and croissants are very good but there aren't any fruit salads, just some apples and oranges. There is a nice exterior terrace on the street so a good place in fine weather.
Stayed 2 nights in Apr 2019

8/10 Good

Wang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great price. Its a bit dated, but oh well. Great staff, good room, walking distance to great pubs. Highly recommend.
Stayed 1 night in Mar 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Amy

Liked: Staff & service
Stayed 1 night in Nov 2018

4/10 Poor

John, dublin

Disliked: Staff & service, property conditions & facilities, room comfort
Centre of town
Duty manager very nice, room very basic nothing exciting. Breakfast not the best, lady serving us not helpful in the slightest, wanted to have scrambled instead of poached eggs, didn’t give us the choice despite 3 other guests arriving and was happy to offer them a choice, I asked if we could have them scrambled and she said no because the chef is already making it?
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

No lifts 2 flights of stairs no help with luggage. No car park street parking busy and hard to find.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in town. Clean. Safe. Friendly Staff. Parking near by.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
warm and welcoming
Lovely place to stay. Nice people and good food. We had a little problem with the stairs since there was no lift and one person had difficulty. We were early and they accommodated us.
Stayed 1 night in Jun 2018

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Gerhardt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Option in Clifden
We've stayed here before and would stay here again. It has a very good location which is right in the town centre.
Stayed 1 night in May 2018

6/10 Okay

Y, Ireland

Liked: Cleanliness, room comfort
Be aware of extra charges at the hotel when you arrive. We booked the hotel through a price comparison website. We had to pay an extra 40 euro on top of the price quoted. I had booked a room only deal that consisted of a double and single bed for two people. As we had a spare bed, we thought it would be a good idea to bring our child. But the hotel insisted on the extra charge for the child even though there was plenty of space for all of us in the room! Could not understand their logic for this?
Stayed 2 nights in Apr 2018
Response from Declan on 16 Apr 2018
Dear Ms Kinsella, Thank you for your review. I can clarify the position on the extra charge. You reserved a 'Double' room for 2 persons and were given a price for 2 persons. You had the choice to reserve a room for 3 persons, but did not take this option. A Triple Room (3 persons) is a different price to a Double Room (2 persons). Hence the extra charge. I hope this clarifies the matter.

8/10 Good

Eileen

Liked: Cleanliness, property conditions & facilities, room comfort
Couples weekend away.
Parking a small bit of a pain. Otherwise no complaints . Lovely friendly staff.
Stayed 2 nights in Nov 2017

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location to explore a stunning area
Stayed 4 nights in Jun 2017

4/10 Poor

E from Florida, Florida

Liked: Cleanliness
Disliked: Room comfort
Nice location, in city center.
-No parking, you have to find a spot on the street and pay per hour. - room extremely not, no a.c. - not allowed to sit in lobby or on premises with any drink or food not bought at hotel. We were told to sit in our room & eat. - No elevator, had to carry heavy luggage up too many flights of steps!

4/10 Poor

Beth, FL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Directly downtown Clifden
Booked this hotel specifically because of the king bed, but it was really only a double like every other bed we had during our vacation. The hotel does not have an elevator or air conditioning. Had to pay for parking on the street and then drag our bags up two flights of stairs to a hot room. Really surprised the next morning when we were told we could not enjoy our coffee and croissant on the outside patio or in the lobby. The front desk attendant suggested we take it to our room. Beautiful town to visit, recommend selecting a more welcoming hotel.

8/10 Good

Ethna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service
Not so good.
A little bit expensive for a rather old hotel. The food is also medium to the price. The staff is very friendly and helpful.

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Very friendly staff
Staff were incredibly friendly. Charming place but charm could still be maintained after a bit of renovating, particularly since price is closer to 4 star. All in, a nice place to stay.

8/10 Good

Ronan, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay here
Lovely Hotel very friendly. Town facing room was excellent. Breakfast included was very good. Would rebook here no problem

4/10 Poor

Laetitia

Disliked: Staff & service
Really bad customer experience
We had the worst experience ever with this hotel. We booked it through hotels.com. First, the road to get to the hotel was closed, about 30 min before arriving. We took the deviation road but ended to the same point after 20min. We tried to look on our GPS but we didn't have a good 3G. So then I called the hotel but the line wasn't working. Tried to find another number on their website. Nothing.So then I sent an email and we waited a little bit to get a reply. Never arrived. Then we started to drive through another way, without knowing whether the hotel was open, or existente. In the meantime, I called hotels.com to get further information. They tried to call the hotel, didn't work either. They tried on another line, didn't work. I then asked hotels.com what would happen with my 85eur and was pretty surprised to heard back that "hotels.com is just an agent, we don't deal with that" Wooow, really? We eventually arrived at the hotel after 2h struggling with Google Maps. We explained our situation and told the receptionist that we called and sent an email and her reply was simply : 'what is wrong you are here now, right?' She just said the phone wasn't working and she never received my email..... I checked and it went through even though we had a bad connection. She didn't even offer a discount or free breakfast, which would have helped us having a better experience. Well, we will never go back again in this hotel and I definitely don't recommend it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clifden is a lovely town and Alcock and Brown is in a great location. We could walk to restaurants, pubs and stores. The staff at Alcock and Brown was helpful and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jim, Limerick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great hotel, we would stay there again.

8/10 Good

Gavin, Sligo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A nice little hotel with very friendly staff and a nice breakfast. The rooms are a little dated and the showers could be upgraded and shower curtains replaced for doors but other than that happy with my stay and will prob stay here again due to it being good value. It's located right in the middle of the town making it great for restaurants and pubs.

8/10 Good

Deirdre, Johnstone scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to clifden
Friendly helpful staff good location fairly comfortable would use again

4/10 Poor

noel, Galway

Disliked: Cleanliness, property conditions & facilities, room comfort
You have to heat your rooms!
It was very cold on the day we stayed, and the heat would not come on in the room. We called reception and were told the heat is on a timer and, basically, to suffer through it. My wife was sick and it was distressing to see her put on multiple layers and still shiver under the blankets. Obvious hairs in bath and around commode

10/10 Excellent

Liam and Norma, Cork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
perfectly situated, excellent service from friendly courteous staff, bright spotless room with the most comfortable beds great after long days sightseeing, excellent breakfast cooked to your own preference, felt right at home here.

6/10 Okay

Maggie, Ireland

Liked: Cleanliness, room comfort
Good location
Hotel was comfortable. Bathroom could do with a make over and bath mat should have been thrown out! Breakfast was good and staff were very nice. Evening meal was very disappointing as the steak was burned and the chicken curry was just ok. The hotel itself is ideally located in the middle of the town.

4/10 Poor

Eva, Seattle

Disliked: Cleanliness, property conditions & facilities, room comfort
VERY noisy place.
Doors slamming all night and the pub on the corner offered live music that spilled out into the street. Hot stuffy room and no relief by opening windows with all that street noise going on. Not a good spot for a good night's rest.

6/10 Okay

James, Canada

Disliked: Cleanliness, room comfort
Excellent location in Clifden town square
Hotel is in an ideal location in the centre of Clifden. The hotel dining room and reception area is beautiful but the rooms need upgrades. Very small with hard mattresses and pillows. Musty smell from carpets in the hallway. Overall. You get what you pay for. Great budget hotel.

10/10 Excellent

Clipboard, Lisburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Good comfortable hotel in excellent location. Good restaurant, friendly service. Although there is no parking nearby public facilities suffice.