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Reviews of Citypoint Apartments

4 out of 5
Citypoint Apartments
Eyre Square, Galway, Galway

Reviews

8.6

Excellent

Rating 10 - Excellent. 180 out of 364 reviews" "
Rating 8 - Good. 123 out of 364 reviews" "
Rating 6 - Okay. 34 out of 364 reviews" "
Rating 4 - Poor. 15 out of 364 reviews" "
Rating 2 - Terrible. 12 out of 364 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aurabind

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Nigel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

6/10 Okay

Phil O

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The property is lovely inside but lacks a few basic items such as a cafetière or a teapot. The door to the street was sometimes difficult to open. Otherwise, it’s in a good location with nice rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful property in a key location at the heart of Galway.
Stayed 2 nights in Nov 2023

8/10 Good

Rita

Travelled with family
Liked: Amenities
Loved the location and city view. I was surprised at how spacious and modern the apartment was.. only thing I didn’t care for was the bed was awfully uncomfortable.. that’s a preference tho.
Stayed 1 night in Nov 2023

10/10 Excellent

Jon

Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great option for a small group, rooms were nice and very comfortable. Great location in Galway. Kitchen was handy

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Location and apt was nice. Check in was difficult and convoluted with car, parking and getting to apt on a different location. This inconvenience however, paled in comparison to the lack of hot water for showers. There was ZERO HOT WATER!!!!! We could not take a shower
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Stayed 2 nights in Sep 2023

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was clean and spacious and location was excellent. The private parking was also a plus. We had a balcony/terrace, but there was not patio furniture, which was a little strange. The check-in process however was confusing and frustrating. you have to check-in at the Western Hotel first, and finding parking while you do this was very difficult, it was also not clean that this was the process, although it may be contained in the instructions provided and I just didn't read through them carefully enough....would be useful to state this in a more obvious way so it is clear - overall a very positive experience with the check-in being the check-in process being the only real issue.
Stayed 2 nights in Sep 2023

10/10 Excellent

karni, Ramat Hasharon

Liked: Cleanliness, amenities, property conditions & facilities
Citypoint was a wonderful surprise, from the warm welcome from Wade upon arrival, the spacious parking, the beautiful apartment with huge windows from which you can see the sunrise in the morning, and the location was perfect: small grocery store on the other side of the road, and 8 minutes walking from the center of town. Only thing missing was a small shelf in the bathroom to put the shampoo and conditioner on, but this is small details. We loved it and already recommended it to our friends
Stayed 2 nights in Sep 2023

8/10 Good

Stephanie, Pittsburgh

Stayed 2 nights in Aug 2023

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This apartment is in a perfect position for exploring Galway. You can hear traffic noise in the living room during the day but it isn’t overbearing. The bedrooms are at the back of the apartment and we heard no noise at all. It’s large and spacious, perfect for 4 people. There is great kitchen space with most things you would need with a good fridge freezer. This was quite full of purchasable drinks and snacks, but if you are not buying them you can move them out of the fridge for your stay and put them back as you leave. Marks and Spencer’s is across the road and a brilliant Lidl with a fresh bakery is less than 5 minutes walk. Check in was explained really well before we arrived, checking in at the hotel and then going around to the apartments. I understand some of the reviews mentioning this, driving from the hotel to the apartments is a wee bit awkward mainly due to the one way system around Galway. I’m not sure there’s anything that could be done to change that. A few niggles such as no ironing board or anything to dry clothes and towels on. With four adults all showering each day we needed a clothes horse. The apartment felt quite stuffy at times as you couldn’t any windows in the living area. Overall a great apartment and I would recommend staying here.
Stayed 3 nights in Aug 2023

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, easy walk to all the pubs restaurants night life, but just far enough away to be quite great views
Stayed 3 nights in Aug 2023

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was unaware the actual registration / key retrieval was at the Western up the block. Not joyous after walking 3 luggage items in the rain from the train. Had to locate that guidance on the apartment lobby door. No useful shelving in unventilated bathroom - clean clothes and toiletry kit were perched on garbage can cover and windowsill, respectively. Whether it was the pub across the street or a downstairs neighbor, people were singing at the top of their lungs until 0300. This is not the fault of the apartment owner, but a feature of the neighborhood. Clean, spacious 2 bedroom apartment with 2 bath. Separate quarters were appreciated after 4 of us sharing a 2 bed hotel room in Dublin.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disappointing stay
We have stayed here in the past and had better experiences. This time, the carpet in both bedrooms was very stained. One of the bedrooms has an unpleasant odor.The washing machine did not work. We learned of that when the clothes were soaking wet after the dry cycle. This was an ongoing problem with many communications with the staff and trips to have our same load of clothes dried. The toaster did not work. There was a bare minimum of kitchen utensils. There is still a beautiful view from the living area and the beds were comfortable. The staff were very helpful and pleasant.
Stayed 6 nights in Jul 2023

4/10 Poor

Charlie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Likes: Comfortable modern apartment located in the heart of the city. Dislikes: Underground parking is tricky to get to. After driving in circles for some time, we called the front desk asking for directions and was told to "Google it." The receptionist hung up on us after asking to speak to the manager. Half of the fridge was taken up with snacks and drinks for sale. The door shelves couldn't be used because the guards had been removed. We could barely get our items in. Half of the dining table was covered with snacks, drinks, and an erected plastic price list. Yes, a price list! Had to run out an purchase a coffee maker because none was provided! No shower soap holder. Couldn't sleep the first night due to a loud hissing noise emitting from the locked utility closet. The next day we reported the issue to the same receptionist that hung up on us. "We'll send someone over right away." Nothing. A second sleepless night. Spoke to housekeeping staff the next day, who managed to get a maintenance person there promptly. Later plumbers arrived to replace a pressure valve, just as we were preparing to get ready for the evening. Water had to be shutoff. Instead of receiving a level of customer care matching the five-star price we were paying, we were met with a defensive and insulting manager who challenged if we ever called. "We can't do anything about something we don't know about. Who did you speak to?" After suggesting compensation, we were given an insulting 50 euro credit.
Stayed 3 nights in Jul 2023
Response from Western Management on 19 Jul 2023
Dear Charlie, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the boiler. Unfortunately, there was some miscommunication over this and therefore management and maintenance were not aware of the issue. Otherwise, we would have tried to fix it as soon as possible. Sometimes, there are maintenance issues which require a professional to repair and in this case, we arranged a plumber to call.In terms of the parking situation, Galway's traffic system can be quite tricky to navigate when you are not used to it. And while it is out of our control, we do comprehend the difficulty of it. That is why we give detailed directions on check in. If you weren't able to follow said directions, Google maps is a good guide to use in order to get there, which is what the receptionist was referring to. In relations to the snacks and drinks in the apartment, it is something that we offer as some guests do like having the option to purchase some drink/food without having to go out. There is no obligation to buy these and if they are in the way, they can be easily moved to one of the cupboards. The manager you spoke to was merely trying to ascertain which member of staff you had spoken to and when, in relation to your complaint. She in no way intended to be "defensive and insulting" and it is unfortunate if you perceived it as such. We are sorry that these issues affected your stay.Best regards, The Western Hotel Management Team

6/10 Okay

John YS

Travelled with family
Liked: Cleanliness, room comfort
Not a pleasant stay
No air-conditioning which makes it hot and stuffy in summer. Took 3 visits to reception which was in another building across the road to get 2 small fans. Venetian blinds in master bedroom did not provide privacy nor black out - again a problem when the sunrise is 3:30am. Master bathroom was very dim. Since the building is above TK Max, the delivery trucks unload at 5-6am which created a lot of noise.
Stayed 2 nights in Jul 2023
Response from Management on 26 Jul 2023
Thank you John. We appreciate the constructive feedback and have addressed these issues to our maintenance and management team. We hope to improve this for any future stays you wish to take with us.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located, walk to many dining options
Stayed 3 nights in Jun 2023
Response from The Western Hotel Team on 26 Jul 2023
Thank you Judith , we can't wait to welcome you or your friends and family here again!

10/10 Excellent

David

Travelled with family
Very easy base for seeing Galway
Stayed 3 nights in Jun 2023
Response from The Western Hotel Team on 26 Jul 2023
Thank you David , you are welcome back any time!

10/10 Excellent

Garret

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They gave great instructions about checking in. We were able to easily walk everywhere we needed. But it was nice having parking in case we needed to leave the city.
Stayed 3 nights in Jun 2023
Response from The Western Hotel Team on 26 Jul 2023
Thanks Garret for your great review, we can't wait to see you or your friends and family again very soon!

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic apartment - Location, Location, Location - the apartment is spacious, clean, BIG, - my family of 4 (kids ages 16 and 11) loved it.
Stayed 2 nights in Jun 2023
Response from The Western Hotel Team on 26 Jul 2023
Thank you Cristina, we look forward to seeing you again!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from The Western Hotel Team on 26 Jul 2023
Thank you Janet , you're welcome back anytime!

10/10 Excellent

Nancy

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was in a different location, and a little wierd
Stayed 2 nights in May 2023
Response from Management on 26 Jul 2023
Thanks for your kind rating and constructive feedback Nancy. We always do our utmost to provide guests with information on the check in process prior to arrival, nonetheless we will address this to management to see if we can make this information clearer and most concise.

2/10 Terrible

Scott

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking was a nightmare
Stayed 1 night in May 2023
Response from Front Desk on 1 Jun 2023
Hello Scott, Thanks for the feedback.We have now added our CityPoint Parking entrance to google maps and guests are now provided with detailed instructions with pictures of both the pedestrian and parking entrance. We're sorry for the trouble you had with parking and we hope you can see the improved experience if you decide to stay with us again.Warm Regards,Front Desk

10/10 Excellent

Theresa

Stayed 2 nights in May 2023
Response from Front Desk on 1 Jun 2023
Thank you!

10/10 Excellent

Barb

Stayed 1 night in Apr 2023
Response from Front Desk on 1 Jun 2023
Thank you!

8/10 Good

Sionnain

Stayed 1 night in Apr 2023
Response from Front Desk on 1 Jun 2023
Thank you! Feel free to provide any feedback or suggestions, we're always looking to improve!

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and spaciousness. Plus washer-dryer. Not enough towels. Pillows like sandbags.
Stayed 5 nights in Mar 2023
Response from Front Desk on 14 Apr 2023
Dear Peter,Thank you for taking the time to leave a review. We are sorry to hear you did not like the pillows and we will raise this with our accommodation manager. We would have been happy to provide you with extra towels had you contacted us.We hope to see you again in the future!Best regards,The Western Citypoint Team

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Hannah

Stayed 1 night in Mar 2023

6/10 Okay

Katie

Liked: Cleanliness
It was lovely but heating wasn’t working except one bedroom but overall it was warm enough but need more heating
Stayed 1 night in Dec 2022

10/10 Excellent

Winifred

Stayed 1 night in Dec 2022

10/10 Excellent

Walter

Liked: Cleanliness, room comfort
City Point apartments could not be more conveniently situated, overlooking Eyre Square. Parking is free with the apartment which gives you the freedom to explore the City on foot without the hassle of paid on street parking. The apartment was spotless, well equipped for any length of stay, and was warm on arrval. If you don't like being cooped up in a hotel room or BnB, then the space and independence of apartment living is worth the extra. I had trouble accessing the underground carpark owing to a one way system, roadworks and general fatigue on my part after a long day of driving, but the staff at the Westin where we checked in are extremely helpful. Id love a few nights in Galway and explore more of the West, this apartment is the perfect base for such a trip.
Stayed 1 night in Nov 2022

2/10 Terrible

Lalgith

Stayed 6 nights in Nov 2022

10/10 Excellent

Claudia

Stayed 7 nights in Sep 2022

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location & large apartment, but a bit stingy on basic supplies. No tissues, very small supply of tea & coffee & long life milk was way out of date. Felt sterile & unloved.
Stayed 2 nights in Sep 2022

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The rental was lovely. A dish towel for the kitchen would be nice. Some simple instructions on locking the windows and doors would be helpful (being foreign visitors we struggled the first few times with each). But the beds were comfortable, and the location was perfect to town.
Stayed 2 nights in Sep 2022

8/10 Good

Austin

Liked: Cleanliness, room comfort
Fully furnished appartment
The apartment was spacious and well appointed for appliances. It felt like staying in a home away from home.
Stayed 1 night in Sep 2022

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious flat right near the city center. Clean and comfortable. The staff was very friendly and the on-site parking was nice to have. Would definitely stay here again!
Stayed 2 nights in Aug 2022

4/10 Poor

Kaija

Travelled with family
Disliked: Amenities, property conditions & facilities
They sold it to us as a 4 person apartmebt but there were beds only for two unless you are a midget.
Stayed 3 nights in Aug 2022

10/10 Excellent

Patricia

Stayed 2 nights in Aug 2022

8/10 Good

Laina

Travelled with family
Liked: Cleanliness
Clean, basic accommodations
Nice, clean accommodation. Mattresses could be better and the carpets need to be updated
Stayed 2 nights in Jul 2022

6/10 Okay

Lynda

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Most of the outlets in the apartment did not work. Initially we were pleased that there were so many outlets compared to other locations but then had the frustration of tying each one out and learning only a few worked. When I mentioned it to the guy at the desk he kind of blew it off. They also did not communicate that anyone checking in with a car needed to go to the Western Hotel first, Usually you can pull into a garage then get you ticket stamped at the hotel or get the fob to get out.
Stayed 2 nights in Jul 2022

8/10 Good

Ahmet, Sunnyside

Travelled with family
Liked: Cleanliness
Great people at reception. Very helpful. The beds are super old. Requires update. There was a heavy smell in the kitchen.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
A bit noisy but overall wonderful
The apartment was clean and well kept. Had everything that we needed. Only thing I would comment on is the windows/noise level. The windows don’t seem to block out any of the outside noise. We were surprised to be hearing the seagulls squawking all night long.
Stayed 2 nights in Jul 2022