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Reviews of Clayton Hotel Galway

4 out of 5
Clayton Hotel Galway
Ballybrit Lynch Roundabout, Galway, Galway

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Christine, belle harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely areas to sit and relax in the lobby area. Comfortable beds, spacious rooms.
Stayed 1 night in Mar 2024

8/10 Good

Aisling

Stayed 1 night in Mar 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was affordable, clean, easy to access the city, and last but not least the staff were excellent. I needed assistance to get my CPAP machine connected, and the gal working just down from our room took the time to stop what she was doing to assist. Absolutely so thankful for her. Other staff were always helpful and friendly as well. Highly recommended!
Stayed 2 nights in Mar 2024

8/10 Good

Orlando

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean and safe
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Thavaruban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Saoirse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Shirley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to catch up
Good food, warm friendly staff who although young and inexperienced were helpful. Used the pool and sauna. Food was lovely in bar and at breakfast. Bedroom well appointed
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, easy location to find. Staff very professional and friendly. Would recommend stay.
Stayed 1 night in Dec 2023

2/10 Terrible

MICHELLE

Stayed 2 nights in Dec 2023

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023

2/10 Terrible

Mairéad

Travelled with family
Liked: Cleanliness
Check in was 16:00. Ok, busy period and wasn’t a big deal but it could only get worse. Tried to get a menu from the Bistro but 4/5 young bar tenders have no intention of serving you, head down to avoid eye contact. Bar manager or supervisor was busy and felt sorry for him, running around trying to cater guests and babysit his fellow employees at the same time. Got a family room and unfortunately it was above the ball room so got to listen to the DJ downstairs from our room. We were going to attend breakfast the next morning but when the bar tender says she cant make coffee with an extra shot, we decided to venture elsewhere. While the Clayton isn’t entirely at fault and society has a major problem going forward with kids not having the initiative, you would seriously question the integrity of the 4 star system. On a plus note, food from the Bistro was really good and receptionists were very pro active.
Stayed 1 night in Dec 2023

4/10 Poor

Sinead

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Room is not 4 star
Bathroom only offered shampoo & body wash in dispenser but regrettably the body & shampoo was put at the sink & hand wash was in the bath. I called down for shampoo/conditioner & was advised that shampoo was sent up in a massive bottle. Explained the situation but housekeeping lady could not do anything once she understood except report to manager. Hair dryer stopped working, it did restart after 10minutes. There was a wire coming out of the mattress which was very dangerous. Dinner & breakfast were both good. Car parking was fine.
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Stayed 1 night in Nov 2023

8/10 Good

Adrian

Travelled with family
Liked: Staff & service, room comfort
Good food and nice pool
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower went from boiling to freezing every few seconds,no toiletries ,meal was minimum,burger and chips ,no salad ,coleslaw,presentation was poor,breakfast area for self service was small,staff were excelkent ,disappointed as we stayed here before and never had a complaint
Stayed 1 night in Nov 2023

6/10 Okay

Darren

Travelled with family
Disliked: Room comfort
Information and correct staff training
3 staff couldnt tell me the correct time for the lesuire facilty on the sunday morning, i got told three different opening times, which hampered my schedule with my kids who id travelled long distance to visit, the information leaflet should be updated with correct times and all staff properly trained with correct information instead of guessing and giving the incorrect information out to patrons, who might i add paid alot of hard earned money for a room.
Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Stayed 1 night in Oct 2023

10/10 Excellent

leo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Breakfast area not comfortable
Stayed 1 night in Nov 2023

6/10 Okay

Veronica

Stayed 2 nights in Nov 2023

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
We had a lovely two night stay in the family room. Spacious room and bathroom. We really loved the food in the bar and ate there both nights. The pool was perfect and the sauna and steam room were an extra bonus
Stayed 2 nights in Oct 2023

8/10 Good

Jakub

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family stay
Family room was nice and big. Nice stuff. Great breakfast selection
Stayed 1 night in Oct 2023

6/10 Okay

Declan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Meh
Very ordinary hotel....had to waitbfor seats for breakfast, couldnt see the tv in the bar from allmost everywhere in the bar except a few seats, a group of children allowed to run riot for hrs before anyone did anything...
Stayed 2 nights in Oct 2023

2/10 Terrible

martin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

William

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Iram

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel offers easy access to Galway- a short bus ride or you can drive. We took the bus and it made exploring the city easy. The hotel room was clean and comfortable. The staff were friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Stayed 3 nights in Oct 2023

10/10 Excellent

Kristy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with gym and good breakfast buffet. Got the bus to town no problem first day, but second day it didn’t come and we gave up after 45 minutes and took a cab. Next time I would try to be a bit closer to town centre.
Stayed 2 nights in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

10/10 Excellent

Siobhan

Stayed 1 night in Sep 2023

6/10 Okay

Gareth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a bice enough hotel, U paid 299 Euro for 2 nights. The hotel was refurbishing one of its bars which meant no dinner reservations available until o in tje restaurant and a very small amount of available seating in the open bar. The room itself was very nice, spacious, clean and well presented. The shower looked heavily scaled though and the flow was slow. Warm enough but not a great shower.
Stayed 2 nights in Sep 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, friendly staff, HUGE rooms
Stayed 2 nights in Jul 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

6/10 Okay

Kevin

Travelled with family
Aircon in room not working, reported it and they failed to act
Stayed 1 night in Sep 2023

10/10 Excellent

susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Lizette, Whittier

Stayed 1 night in Aug 2023

8/10 Good

Mateusz

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Martin

Stayed 1 night in Aug 2023

4/10 Poor

Alexandra

Disliked: Cleanliness, property conditions & facilities
Room was covered in stains. Shower did not work properly
Stayed 1 night in Aug 2023