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Response from The Front Office Team on 19 Apr 2024
Dear Sheldon,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel
6/10 Okay
Jeanette
Travelled with family
15 Apr 2024
The hotel was mediocre at best. The bar attached was nice. The USB port didn’t work and the TV stations pixelated.
Jeanette
Stayed 1 night in Apr 2024
Response from Reception on 16 Apr 2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the USB port and TV stations. Your comments will be addressed promptly to ensure a more comfortable stay in the future.
It would have been all 5's...but we wasted 2 hrs. waiting for our laundry. We had it sent out so we wouldn't waste time in a laundromat. We were told the laundry would be back by 10:00am the next morning. It wasn't.
Regina
Stayed 2 nights in Apr 2024
Response from Reception on 16 Apr 2024
Thank you for bringing this to our attention. We apologize for the inconvenience with your laundry service. Rest assured, we'll address this issue promptly to ensure it doesn't happen again in the future.
Clean and neat. Downtown with easy access to shopping, the square and the port to the Aran Isles.
David
Stayed 4 nights in Apr 2024
Response from Reception on 16 Apr 2024
Thank you for your feedback! We're glad to hear that you found our hotel clean and well-located for exploring downtown, shopping, the square, and the port to the Aran Isle
Great place to stay, a short walk to everything, the space was just what we needed and the staff were great!
Briana
Stayed 3 nights in Apr 2024
Response from Reception on 16 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, found our location convenient, and appreciated our staff's service.
Furniture, including beds, are worn and need replacing. Cleanliness can be improved (stains and holes in bedding, mold and soap stains in shower, leaking shower divider). Noisy location being downtown but convenient for site seeing. Staff friendly, restaurant/cafe nice, reception area nice and checkin and out went smoothly.
Stephanie
Stayed 2 nights in Apr 2024
Response from Front Office Team on 12 Apr 2024
Hi Stephanie,Our sincere apologies for the experience you had during your stay. We will pass on your feedback to our higher management and we will try to maintain the standards. Kind Regards,Reception TeamEyre Square Hotel
Room was lovely. Clean and comfortable. The staff were all friendly and helpful. Our only negative is that we were in a room at the front and there was lot of noise.
Christine
Stayed 3 nights in Apr 2024
Response from The Front Office Team on 6 Apr 2024
Dear Christine, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
We loved the location. Easy to get to everything. Great staff. Lives the laundry service. Only thing we would change is that we would have liked a clean fresh coffee mug daily.
Carmen
Stayed 3 nights in Apr 2024
Response from The Front Office Team on 6 Apr 2024
Dear Carmen, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
The staff were amazing and so helpful. The beds were super comfortable and they had the best pillows. They have a laundry service that was convenient and helpful. They validate for the local parking garages that were easy to get to. The day we checked out we took the train to Dublin and they stored our extra luggage until we returned.
VANESSA
Stayed 2 nights in Mar 2024
Response from Reception on 30 Mar 2024
Dear Vanessa,Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay and we hope to welcome you back again very soon.Kind Regards,Front Office TeamEyre Square Hotel
Breakfast buffet was incredible and very reasonably priced.
Chris
Stayed 2 nights in Mar 2024
Response from Front Office on 28 Mar 2024
Dear Chris, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Dear Virgina, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Rooms were gross with no ventilation or control over the temperature. The fan was broken as well. The only good thing about the hotel was the location.
Katie
Stayed 2 nights in Mar 2024
Response from The Front Office Team on 23 Mar 2024
Dear Katie, Thank you for choosing Eyre Square Hotel for your stay in Galway and thank you also for your valuable feedback. I am really sorry to see that you experienced issues during your stay and I would like to apologize to you, ever so sincerely. We will address these issues with our team and monitor closely going forward to ensure high standards are kept at all times. Thank you again. Kind regards, Front of House TeamEyre Square Hotel
Response from The Front Office Team on 23 Mar 2024
Dear Aisling, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
This Hotel is in walking distance of shopping , pubs, and restaurants. This is the second time we stayed here I will stay here every time I’m in Galway.
Alicia
Stayed 1 night in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Alicia, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Response from The Front Office Team on 22 Mar 2024
Dear Rudolph, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
6/10 Okay
Peter
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service
Peter
Stayed 2 nights in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Peter, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Loved the convenient location. The room was very nice and the staff were very helpful.
Brian
Stayed 1 night in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Brian, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
8/10 Good
Kimberly
Travelled with family
10 Mar 2024
Liked: Cleanliness, amenities
Room was nice. Noisy at night.
Kimberly
Stayed 2 nights in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Kimberly, Thank you for choosing Eyre Square Hotel for your stay in Galway and thank you also for your valuable feedback. I am really sorry to see that you experienced issues during your stay and I would like to apologize to you, ever so sincerely. We will address these issues with our team and monitor closely going forward to ensure high standards are kept at all times. Thank you again. Kind regards, Front of House TeamEyre Square Hotel
6/10 Okay
Yanella
Travelled with partner
3 Mar 2024
Liked: Cleanliness, staff & service
The staff and service was very nice, they provide you with a free parking voucher to park close to the hotel, hotel is in a very convenient location and walkable. Nevertheless, you can hear EVERYTHING from the neighboring rooms even their tv and guests snoring! the rooms need refurbishments.
Yanella
Stayed 1 night in Mar 2024
Response from Reception on 7 Mar 2024
Thank you for your feedback. We're pleased to hear that you appreciated our friendly staff, complimentary parking voucher, and convenient location. We apologize for the noise disturbances from neighboring rooms and acknowledge the need for room refurbishment. Your comments are valuable, and we'll work to improve the guest experience
Response from The Front Office Team on 24 Feb 2024
Dear Fiona, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
8/10 Good
Aoife
15 Feb 2024
Aoife
Stayed 1 night in Dec 2023
Response from The Front Office Team on 18 Feb 2024
Dear Aoife, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Response from The Front Office Team on 14 Feb 2024
Dear Jacqueline, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
6/10 Okay
Cathy
Travelled with partner
2 Feb 2024
Hotel is very accessible to everything as it is right on eyre square. We had a nice room but on the front street which is extremely loud especially on a weekend. We did not sleep much because of this, windows aren’t sound proof at all. The hotel is clean but there are some obvious things being missed. Top of the bed was covered in dust, the lights were dusty and the shower tray was also dirty. our friend stayed down the hall from us in a much more dated room with stain coloured wallpaper and the floor hadn’t been hoovered from the previous guest with adult themed wrappers left on the floor. If I had of been staying with my young family in that room I’d have been appalled. The staff at reception were very friendly upon check in/out. The bar staff were less than welcoming. Upon entering the bar we could see staff were cleaning, meaning the bar was closed, it was our first time in the hotel bar. As we approached the bar to ask for water the waitress looked very annoyed and asked quite abruptly ‘what do you want’ my husband asvised her ‘only water to take to the room’. The staff member looked at us as if we’d asked her to donate blood. Very rude and uncalled for towards anyone, never mind paying guests. I addressed it with her then but I feel a manager needs to address this also. Overall the hotel is fine and well located but I doubt we’ll stay here again with other options available and potentially more clean and welcoming.
Cathy
Stayed 2 nights in Jan 2024
Response from The Front Office Team on 2 Feb 2024
Dear Cathy, Thank you for choosing Eyre Square Hotel for your stay in Galway and thank you also for your valuable feedback. I am really sorry to see that you experienced issues during your stay and I would like to apologize to you, ever so sincerely. We will address these issues with our team and monitor closely going forward to ensure high standards are kept at all times. Thank you again. Kind regards, Front of House TeamEyre Square Hotel
Such a great place to stay and located in a great area!
Victoria
Stayed 3 nights in Jan 2024
Response from The Front Office Team on 30 Jan 2024
Dear Victoria, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Response from The Front Office Team on 26 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Response from The Front Office Team on 26 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Poor sleep due to nightclub not far from my window. Room was very basic. Used the stairs as the elevator was brutally slow. Car park is not onsite (which defeats the purpose). Had to walk 500m in lashing rain to my car.
David
Stayed 1 night in Jan 2024
Response from The Front Office Team on 21 Jan 2024
Dear Guest, Thank you for choosing Eyre Square Hotel for your stay in Galway and thank you also for your valuable feedback. I am really sorry to see that you experienced issues during your stay and I would like to apologize to you, ever so sincerely. We will address these issues with our team and monitor closely going forward to ensure high standards are kept at all times. Thank you again. Kind regards, Front of House TeamEyre Square Hotel
10/10 Excellent
Oisín
Travelled with family
14 Jan 2024
Great location with fantastic staff
The location is fantastic, with a short walk to shop street. The hotel bar is lovely and the reception staff were brilliant. The room was comfortable; even though theirs bars around the hotel, we had no issues with noise from the bars. Highly recommend staying here for those going to Galway.
Oisín
Stayed 3 nights in Jan 2024
Response from The Front Office Team on 17 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
The hotel is nice, very central, quiet, good bed.
I didn't have the best room (I have a garbage view) but I didn't care, it was ok with me.
Just 1 advice. The restaurant of the hotel needs a lot of work. It is nice, big, very comfortable for guests, but .... the food is sad, very sad. As choices and as quality.
Do an effort on that
Gaetano
Stayed 4 nights in Jan 2024
Response from The Front Office Team on 17 Jan 2024
Dear Guest, Thank you for choosing Eyre Square Hotel for your stay in Galway and thank you also for your valuable feedback. I am really sorry to see that you experienced issues during your stay and I would like to apologize to you, ever so sincerely. We will address these issues with our team and monitor closely going forward to ensure high standards are kept at all times. Thank you again. Kind regards, Front of House TeamEyre Square Hotel
10/10 Excellent
Sinead
Travelled with group
7 Jan 2024
Sinead
Stayed 1 night in Jan 2024
Response from The Front Office Team on 10 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Response from The Front Office Team on 10 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Location is superb, room was satisfactory, nothing special. The glass bathroom door is a bit awkward in a twin room if your staying with a friend. But with such good proximity to everything in Galway town i dont think much time will be spent in the room.
Sean
Stayed 2 nights in Jan 2024
Response from The Front Office Team on 10 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Response from The Front Office Team on 10 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Staff were welcoming and friendly made for a very enjoyable time
FrGarry
Stayed 1 night in Dec 2023
Response from The Front Office Team on 3 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Dear Leslie, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Had a lovely 2 day stay,, short walk from carpark an really close to eyer square
Really nice hotel, lovely cheerful girls on reception desk, nice room an bathroom, only complaint bed was hard 🤗
But will stay again
Anne marie
Stayed 2 nights in Dec 2023
Response from The Front Office Team on 3 Jan 2024
Dear Anne Marie, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
8/10 Good
Joan
20 Dec 2023
Joan
Stayed 2 nights in Dec 2023
Response from The Front Office Team on 10 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Lovely hotel. Great central location & right beside train station.
Clare
Stayed 1 night in Dec 2023
Response from The Front Office Team on 3 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
8/10 Good
Joan
Travelled with family
18 Dec 2023
Liked: Cleanliness, staff & service, amenities
Excellent location, breakfast and staff. Particularly like the staffs serving breakfast, especially a sweet bespectacled young lady who actually proactively serves us hot tea and coffee although we were there early before breakfast hours to catch an early morning bus. Wish there were more hanging racks though. High recommend this hotel.
Joan
Stayed 1 night in Dec 2023
Response from The Front Office Team on 3 Jan 2024
Dear Joan, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
4/10 Poor
Dermot
18 Dec 2023
Dermot
Stayed 3 nights in Dec 2023
Response from The Front Office Team on 3 Jan 2024
Dear Guest, Thank you for choosing Eyre Square Hotel for your stay in Galway and thank you also for your valuable feedback. I am really sorry to see that you experienced issues during your stay and I would like to apologize to you, ever so sincerely. We will address these issues with our team and monitor closely going forward to ensure high standards are kept at all times. Thank you again. Kind regards, Front of House TeamEyre Square Hotel
8/10 Good
Patrick
16 Dec 2023
Patrick
Stayed 2 nights in Dec 2023
Response from The Front Office Team on 3 Jan 2024
Dear Guest, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
10/10 Excellent
Kenneth
15 Dec 2023
Kenneth
Stayed 3 nights in Dec 2023
Response from Front Office Team on 15 Dec 2023
Dear Kenneth, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Enjoyed our stay, all the staff were so friendly, and the hotel was spotless and so warm. The food is fabulous breakfast is cooked fresh.
Ann
Stayed 2 nights in Dec 2023
Response from Front Office Team on 15 Dec 2023
Dear Ann, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
Dear Rebecca, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel
10/10 Excellent
James
11 Dec 2023
James
Stayed 1 night in Dec 2023
Response from The Front Office Team on 11 Dec 2023
Dear James,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel