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Reviews of Galway Bay Sea View Apartments

3 out of 5
Galway Bay Sea View Apartments
The Promenade, Salthill, Galway, Galway

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 219 reviews" "
Rating 8 - Good. 79 out of 219 reviews" "
Rating 6 - Okay. 18 out of 219 reviews" "
Rating 4 - Poor. 5 out of 219 reviews" "
Rating 2 - Terrible. 4 out of 219 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Perfect for family of 4, who are tired of sharing a room Two bathrooms and bedrooms, which is nice
Stayed 3 nights in Mar 2024

8/10 Good

Alexis

Liked: Cleanliness, property conditions & facilities
The views are amazing and the ease at which you check in and out was a pleasure. The apt. Was lovely and gave you all the necessary amenities
Stayed 5 nights in Mar 2024

8/10 Good

Katherine, Irvine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, room comfort
Long weekend break
Accommodation on the sea front was lovely even though Storm Debi did her best to spoil it with high winds and flooding. Salthill is a bustling suburb and has everything you need, pubs, restaurants and lovely views
Stayed 4 nights in Nov 2023

10/10 Excellent

Kathleen Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely convenient stay. Easy check in and out.
Stayed 5 nights in Nov 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location & view.
Stayed 2 nights in Sep 2023

10/10 Excellent

david

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

James

Travelled with partner
Liked: Amenities
Great location and lovely property.
Stayed 6 nights in Sep 2023

10/10 Excellent

Nicola

Stayed 3 nights in Aug 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, room comfort
Beautiful Seaside Views!
Our family of three (two adults and one child) enjoyed our stay in the Galway Bay Sea View Apartments. Our two-bedroom, top floor apartment was very clean and well stocked with basic kitchen supplies. The building itself was very quiet. The process for checking in was interesting. Instead of meeting a person, there is an automated check-in machine that dispenses keys, etc., in the lobby. The property management team did a great job of communicating the instructions for checking in, so it was really easy. The location is very nice. You are a bit outside of town, but in the more "resort" area of Galway. There are plenty of nearby restaurants (including an Italian/Pizza place in the building itself that was good). There weren't any grocery stores within walking distance, but they were within a short drive and we took advantage of the kitchen and doing some of our meals "at home". Our stay was pretty brief. This would have been a nice place for a longer stay. Parking was in the back of the building. It seemed pretty full, but we were always able to find an open spot. The beds and bedrooms were comfortable as was the living room area. The property and our apartment were in good repair and clean. We would definitely recommend these apartments to anyone looking for a nice place to stay in Galway that's a bit different form staying in a hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

brendan

Stayed 2 nights in Jun 2023

4/10 Poor

Jenniffer

Disliked: Room comfort
Cool view, bad apartment
We were excited and eager to visit Galway and the view was pretty . However, we soon realized from all of our days and stays across Ireland, and having the most beautiful experience even when hiccups occurred this location would be the pit of our trip. We had plans to wash our clothes and enjoy our trip with 1 less worry, yet, the washer would take our clothes and soil it, the door jammed, washed “our clothes” and was boiling our clothes, we communicated the issue and got a “received” , no offer to help. We figured it out eventually and washed at a local laundromat. (Please note this was not a user error, the machine was faulty and even when we took the clothes out it was doing random things and all lights were on, so clearly faulty) During our attempts to sleep, the sheets were clearly not washed and the other set, hard and scratchy, unbearable to sleep in, and the beds caused back aches (we are not older folks, so the beds were clearly bad). Communication was non existent , and support was clearly not provided
Stayed 2 nights in Jun 2023
Response from GBSV Team on 15 Jun 2023
Hi Jenniffer,Thank you for taking the time to review our property, although we are really disappointed to see that you were not entirely satisfied with your stay.First thing - you emailed us in relation to the washing machine at 9 pm, so we only saw the email the next day after you have already checked out. The reply "Received with thanks" was sent to you in relation to providing us with your car details before the email about the washing machine was ever sent. We normally are very responsive to guest messages and calls. The washing machine has been fixed the same day, but we are sorry it went into an error during your stay.I am surprised to see that you found the beds uncomfortable as the mattress we use are less than 3 years old and are hotel graded, normally we receive very positive feedback on these.It is impossible that sheets were not changed as our housekeeping manager strips all the beds before the housekeeping team enters the apartment. We use one of the biggest linen companies in Ireland for our linen supply (the same is used by nearby 4* hotels) and not sure why you felt the linen was scratchy, however, I will check the stock and contact the linen company if necessary.We believe that our communication with the guests is on point as long as guests follow the advice to call us and leave a voicemail if require assistance after 5 pm, rather than sending an email late at night.Again we are grateful for your feedback and will take all your comments on board.Kind RegardsManagement Team

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location near the bay. Would happily return.
Stayed 4 nights in May 2023

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Room comfort
Much to be desired.
We stayed in one of the 1-bedroom suites here at Galway Bay Sea View. The room was horrible. Most of the suites in the apartment are two bedrooms and laid out properly. There is one 1-bedroom per floor and it is just extra space cobbled into a room. All spaces were odd shaped. Bathroom is tiny and triangular shaped. There is literally 1 inch clearance between toilet and bathroom door as it swings open. The sink is tucked away behind the door. In the odd shaped bedroom, the corner of the bed is no more than 8 inches clear from the armoire. The walls are stark and the floor are cold. There is nothing warm or charming about these rooms. To be fair, the owners of this old property have done a lot to make improvements (just lots more to do). The views of Galway Bay are fantastic and the location in Salthill is excellent. (the balcony is a steel plate underfoot and not welcoming. I had to fight with the door latch) They have good security, spaces are clean, hot water is fine, kitchen is fine, on property support is available. Check-in-out system worked perfectly. Bottom line "this place is improving, just has a way to go" . . don't order up the 1-bedroom suite.
Stayed 3 nights in May 2023

10/10 Excellent

Christopher

Stayed 2 nights in May 2023

6/10 Okay

martin

Liked: Cleanliness
Disliked: Room comfort
great location but very spartan accommodation. not very homely but at least it was clean,
Stayed 2 nights in Apr 2023

8/10 Good

Declan

Travelled with family
Liked: Cleanliness, room comfort
One of The best Views of Galway bay
Checking in should have been straight forward but the machine was having difficulty scanning passports. The location and view was fantastic. The apartment was a great size, very clean, great facilities and the bedroom and bathrooms fully stocked with pillows, towels, soaps etc.
Stayed 2 nights in Feb 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, room comfort
Mid term breakaway
This is our 3rd time staying in these apartments. Love the location. Apartment was spotless with plenty of amenities in the kitchen. Loved the ease of the automated check in procedure. Would thoroughly recommend staying here. To anyone travelling to Salthill for a holiday.
Stayed 3 nights in Feb 2023

8/10 Good

Victoria

2/10 Terrible

Molly

10/10 Excellent

Jayne

Liked: Cleanliness, room comfort
Great location and amazing sea views.
The apartment was clean, nicely furnished and equipped with everything we needed to cook our Christmas Day dinner. The dolce gusto coffee machine was a treat. The bed was very comfortable. The staff we met were very friendly and always busy cleaning. We didn’t use it, but families would probably find the washer dryer very useful. We had a great sea view and were conveniently located for all the Salthill bars, cinema and eateries. The stop for 401 buses into Galway city centre was just outside the main entrance, which meant we could also enjoy the bars in the Latin Quarter. We used the apartment as a base to visit Connemara and the Burren (some of the most beautiful scenery we’ve ever experienced). We wouldn’t hesitate to stay here again (but would bring extra coat hangers and our own hair dryer).
Stayed 6 nights in Dec 2022
Response from GBSV on 2 Jan 2023
Hello Jayne, We are delighted to read that you had an enjoyable time in our apartments over the festive season. We are glad that you found the apartments well-equipped to cook Christmas dinner and that you found our beds very comfortable. We are pleased that the location of our apartments became the perfect starting point for you to explore the Burren and Connemara.We look forward to seeing you again in the future.Kindest regards,The reservation team.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location. Extremely clean. The penthouse was very spacious with a nice view. Easy access to the beach and food. Mattresses were a bit worn out but the linens were fresh and we slept just fine.
Stayed 2 nights in Sep 2022
Response from GBSV Team on 22 Oct 2022
Hello Ryan, We are delighted to read you enjoyed the location of our holiday apartments and availed of the easy access to the beach and places to eat in Salthill. We have sent your review to the Housekeeping Department. We hope to see you again in the future

8/10 Good

Shaneen

Stayed 3 nights in Sep 2022
Response from GBSV Team on 22 Oct 2022
We value all our guest feedback. May we take the time to thank you for choosing to stay at Galway Bay Sea View Apartments?Kindest regards,The Reservation Team

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, room comfort
Love these apartments
Stunning views, very well located, parking excellent, very clean. Have been before and will hope to return in the future
Stayed 2 nights in Sep 2022
Response from GBSV Team on 22 Oct 2022
We are delighted to read that you enjoyed the sea views from our apartments and that you found the location, the cleanliness, and our parking facilities satisfactory.We look forward to seeing you again in the future

6/10 Okay

Megan

Travelled with family
Liked: Room comfort
Great view, but needs some work
We spent 3 nights here. The check in was a bit confusing. We hadn’t received proper info on how to check in and so there was a bit of a panic when we arrived. Eventually we figured it out. This could be fixed by having someone there to greet arriving guests. The apartment itself … it’s quite noisy from the street and even open concept hallway connecting the rooms. The doors within the apartment were all very squeaky and noisy, which proved to be challenging when staying with a toddler. Speaking of which, there were no kids channels available on the tv. There was one that was more for teenagers, but never at anytime a cartoon channel, which was very frustrating. Channels should be upgraded. Lastly, the look and feel of our apartment at least was very cold and institutional. There is no art, no design aspect- it’s all very plain and empty feeling.
Stayed 3 nights in Sep 2022
Response from GBSV Team on 22 Oct 2022
We value all our customer's feedback. We have forwarded your review to our Marketing Department for further consideration.Kindest regards,The Reservation Team

10/10 Excellent

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was great but Friday and I was trying to contact someone and no one was available until Monday after we had left.
Stayed 2 nights in Sep 2022
Response from GBSV Team on 22 Oct 2022
We value all our customer's feedback. We have forwarded your review to our Marketing Department.Kindest regards,The Reservation Team

10/10 Excellent

Corissa, Bradenton

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spend the extra and get a penthouse Apt. Beautiful view, spacious apt. Close to everything. Taxi up to the Latin Quarter will cost you about 10 Euro. Next trip to Ireland will just stay here for a week and call it good.
Stayed 2 nights in Aug 2022
Response from GBSV Team on 22 Oct 2022
We are delighted to read that you enjoyed your stay here in one of our Penthouse Suites.We look forward to seeing you again in the future.Kindest regards,The Reservation Team

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location with a view of the water. Lots of pubs, cafes, restaurants within walking distance. Free parking on site. Very spacious apartment.
Stayed 2 nights in Aug 2022
Response from GBSV Team on 22 Oct 2022
Hello Angela, We are delighted to read you enjoyed the wonderful view of Galway Bay from our apartments, and that you found the location so satisfactory for all the restaurants and bars in Salthill.We look forward to seeing you again in the futureKindest regards,The Reservation TeamI

10/10 Excellent

Darren

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, room comfort
Family holiday
Apartment was spacious, clean , well situated for amenities, apartment 34 was located at the end of the corridor therefore quiet, better use could be made of the extensive balcony, garden loungers to relax in
Stayed 7 nights in Jul 2022

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, room comfort
Comfy but pricey
Apartment was spacious and very clean. The view from the living room and main bedroom was amazing. Balcony was rather small and view was partly hidden by high mesh. Caretaker was quick to reply to any queries and was pleasant and helpful. Overall it was a pleasant stay. My main criticism would be the price- it was very costly for one week and it was just lucky the weather was reasonable. I would be very disappointed to pay that much money and endure a cold wet week- would be better spent abroad where weather would be guaranteed.
Stayed 7 nights in Jul 2022

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in process was pretty straightforward but it wasnt clear which room we were assigned. Luckily we ran into someone else who explained it to us (there were no staff onsite at the time we arrived) Otherwise, good place to stay
Stayed 2 nights in May 2022

10/10 Excellent

Yukari

Stayed 2 nights in May 2022
Response from GBSV Team on 27 May 2022
Thank you!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Terrible
Long wait for check in. Machine difficult to operate. No WiFi in apt. No hot water in morning. Would not stay again.
Stayed 2 nights in Apr 2022
Response from GBSV Team on 25 May 2022
Dear Guest, We are sorry that your stay was not to your satisfaction. We are not sure why you had a problem accessing the Wi-Fi as every apartment has its own router, we also have not heard from you in relation to this uring your stay, I am sure we would have been able to help you ta access the Wi-Fi. There was no issue with the hot water in the apartment, however, perhaps you did not follow the instructions on how to use hot water immersion? Instructions were available on the dining table at the apartment. We are sorry you found our check-in Kiosk "difficult to operate" it is there to make check-in easy, and we generally get great feedback. Perhaps you missed our check-in instructions email, which we send out to all our guests 3 days prior to their arrival, to ensure a smooth and easy. Again we are sorry you did not entirely enjoy your stay, we hope you will give our property another chance to see that it is a beautiful place for a holiday or a work trip. Kind regards Management Team

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, room comfort
Comfortable stay
Spacious Rooms, and great view. Shaver socket in the bathroom did not work, but other than that there was no issue. The check in time could be improved so you can check-in to your apartment sooner, especially as check out time is 10am!
Stayed 2 nights in Apr 2022
Response from GBSV Team on 25 May 2022
Dear Kevin, Thank you for your feedback. We have checked the shaver socket and found no fault with it, however, it was turned off and the main switch just outside the bathroom, perhaps that is why it did not work for you. Our apartments are very spacious and we try to maintain our cleaning standard very high, hence the check-in and out times are set to 10 am and 4 pm. With all the extra COVID-19 percussions, we need this time to ensure our guests arrive at a spotless apartment. Thank you for your feedback! Kind Regards Management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from GBSV Team on 21 Apr 2022
Thank you!

6/10 Okay

Denis

Liked: Cleanliness
Not great value, just OKish
No problem with cleanliness, however showing a little age. The apartment was against an irregular boundary wall that resulted in angular and jagged walls. The design did not adapt to the conditions. Very awkward even getting into the entrance door was squeezed. Poor communication. We went out for a short time early morning of departure day (8 am) and was locked out as keys were not working, jumping the gun apparently, about 20 minutes of uncertainty before it was resolved.
Stayed 2 nights in Mar 2022
Response from GBSV Team on 21 Apr 2022
Dear Denis, Thank you for your feedback. We are glad to see that you noticed how clean our apartments are, we pride ourselves on that. We are surprised that you felt the apartment was showing age as all our 1 bedroom apartments have been recently renovated. We are sorry if you felt that the entrance to your corner apartment was not up to standard, however, we can assure you it is within regulations. We are sorry your key got cancelled ahead of time, this was due to a time change to summertime. We have checked the logs and can see that our caretaker got in touch with you within 10 min. We believe that is an appropriate time to respond to an emergency voicemail we are sorry if you felt otherwise. We appreciate you taking the time to share your feedback with us. We will try our best to improve in the future. Kind Regards Management Team

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, room comfort
The apartments were very spacious and comfortable and clean and very central to all amenities
Stayed 2 nights in Feb 2022

10/10 Excellent

Longwei

Travelled with partner
Liked: Cleanliness, amenities
Lovely sea view! The place is clean. Check-in via the machine was straightforward enough. Staff is friendly and responsive when we requested additional supplies.
Stayed 4 nights in Dec 2021

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Amenities
Stayed 6 nights in Dec 2021

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, room comfort
Excellent!
Beautiful apartment overlooking Salthill promenade. Parking free, safe and easily accessible. Even though we didnt meet receptionist the check in was easy through the kiosk. Apartment was very modern and great size. Heating was so quick to heat whole place. Kitchen had everything you would want and more. Wifi fast, plenty of channels on tv. Balcony overlooking prom was so handy to step out and get some fresh air. Bus outside the front door brought us into town for €2.60 and was So handy! Will definitely stay again- looking forward to it!!
Stayed 2 nights in Dec 2021
Response from GBSV Team on 14 Dec 2021
Thank you Shane for the 10 out of 10 review. We are delighted to see that you have enjoyed your stay and everything our apartments have to offer. We will be very happy to see you again. Kind Regards Management Team

8/10 Good

Regina

Liked: Cleanliness
Stayed 2 nights in Nov 2021

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021
Response from GBSV Team on 2 Nov 2021
Dear Patricia, We are grateful for the 10-star ranking! Hope to see you again. Kind Regard Management Team

10/10 Excellent

LC

Travelled with family
Liked: Cleanliness, room comfort
Excellent stay Karina went out her way will definitely recommend
Stayed 28 nights in Sep 2021
Response from GBSV Team on 2 Nov 2021
Dear LC, Thank you for the 10 out of 10 ratings. We are very happy we have ticked every box during your stay at our apartments. Kind Regards Management Team

8/10 Good

Bill

Liked: Cleanliness, room comfort
Great Apartment for Stay in Galway
The apartment was very large with two beds and two bathrooms and a beautiful view of Galway Bay from the living room and kitchen table. Location is great in Salthill as there are plenty of restaurants and shops in walking distance and with free parking it is easy to take side trips from there. We had some trouble checking in which was resolved quickly and had wrong directions for the washer and dryer, but staff there were very responsive. Property manager lives in complex and Karina office manager is very friendly and helpful.
Stayed 6 nights in Oct 2021
Response from GBSV Team on 2 Nov 2021
Hi Bill, Thank you for taking the time to post this review. We are delighted to see that you have enjoyed your overall stay with us and everything that Salthill has to offer. We appreciate the feedback and suggestions you gave us directly also, this is the only way we can improve the apartments and our service. We hope to see you again in the future. Kind Regards Management Team

10/10 Excellent

Virginia

Liked: Cleanliness, room comfort
Location
Great location. Little more noise than expected.
Stayed 3 nights in Oct 2021
Response from GBSV Team on 20 Oct 2021
Thank you for posting this review!

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, room comfort
Loved it!
Everything we needed for our stay! Comfortable. Great view. A few minutes from great food! Loved it!
Stayed 2 nights in Sep 2021
Response from GBSV Team on 6 Oct 2021
Dear Darlene, Thank you for taking the time to post this review and sharing the fabulous picture of the sunrise over Galway Bay taken from one of our penthouses. It is gorgeous! We hope to be welcoming you back soon! Kind Regards Management Team

10/10 Excellent

Elaine

Stayed 2 nights in Sep 2021
Response from GBSV Team on 6 Oct 2021
Thank you for the review!

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, room comfort
Fantastic location
Apartment was nice and clean , beautiful location with great sea views and mountains. Did get charged twice thou and when I realised the money had come out of my bank again informed them and only got an apology. Otherwise any problems they were good to sort out especially Karina who was very helpful.
Stayed 9 nights in Sep 2021
Response from GBSV Team on 6 Oct 2021
Dear Claire, Thank you for the 10 out of 10 reviews, we are delighted to see that you have enjoyed your stay. We would like to take this opportunity to once again apologise for the error on our end resulting in a double charge, this was resolved immediately once the issue was reported to us and money was refunded in full. Thank you for being so understanding on this matter. We hope to see you again in the nearest future. Kind Regards Management Team

6/10 Okay

Dave

Travelled with family
Apartment in bad need of a refresh
Apartment in bad need of a refresh, sofa and chairs in bad condition - sofa smelled of vomit!
Stayed 6 nights in Sep 2021
Response from GBSV Team on 14 Sept 2021
Dear Dave, Thank you for your feedback. We are sorry to see that the apartment did not reach your expectations and if there was an unpleasant smell on the sofa. We make sure to keep our cleanliness standards very high, and we are sorry if we missed something like this. You will be glad to hear that we already have a scheduled update of the standard apartments for January 2022, as it had to be postponed from the beginning of 2021 due to LVL 5 COVID-19 restrictions in Ireland. We hope that you will come back to Galway Bay Sea View apartments in the future to see a major improvement. Kind Regards Management Team