Standard Triple Room
Check availability

Reviews of Imperial Hotel

3 out of 5
Imperial Hotel
Eyre Square, Galway, Galway

Reviews

8.4

Very good

Rating 10 - Excellent. 394 out of 1002 reviews" "
Rating 8 - Good. 440 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked last minute, were surprised by how good it all was... excellent location for Galway town center, right on the plaza. Large rooms, off site parking in structure with a discount.
Stayed 1 night in Apr 2024

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location in city center. Parking is in Hynes Car Park a 7 minute walk to hotel. Discount given for hotel guests of 10 euros per 24 hours. Lifts were out of service during our visit but the staff was more than accommodating to help transport luggage to rooms if needed.
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Stayed 3 nights in Jan 2024

6/10 Okay

Peter

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Gaetano

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Barry

Stayed 1 night in Jan 2024

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Maps & directions need updating
Overall, the stay was great. The staff were helpful, communicative, and friendly. The rates were reasonable. The location was the best thing about this hotel. Visiting during the Christmas holidays, the parking was a major issue. We knew to expect off-site parking, but the directions to the parking were nonexistent on the website and Google Maps (and Apple Maps) led us down a wrong turn, then a closed street, and then to a parking site that was triple the cost and at least triple the distance from the hotel. The hotel staff were friendly and encouraged us to a closer, cheaper location but the trouble we had navigating to the parking made us want to leave the car where it was for our stay. Water pressure was low, and the noise level was high, but those were the few issues we had. The breakfast was wonderful, and our overall experience was positive.
Stayed 1 night in Dec 2023

10/10 Excellent

Carmel

Stayed 1 night in Jan 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family short break
Great location and really friendly and helpful staff. Would definitely stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Wayne, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy room, great location in a very walkable town. Only spent one night, but would love to return
Stayed 1 night in Dec 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, but unremarkable. Value for money.
This is an OK place to stay. Bed comfortable, room small-ish, some noise, but that's part of the deal if you want to stay in the centre of town. Easy walking distance to most things. Food OK, nowt special, bar service good (which is important). Impossible to park outside, even for a few minutes, without causing an obstruction, and the parking associated with the hotel is a little way to walk. Price reasonable for the location and facilities provided. This is the hotel all the spies stay in if they don't want to get noticed.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service
The rooms are quite musty so you have to open the window and the carpet in the hallways needs some updating. You can hear the people walking above you, there is a horrible smell of in the elevators for some reason like old perfume, the mattresses were also are very low quality but other than that it’s perfect for a short stay in Dublin! I was impressed with the spacious bathroom and large bathtub. The reception was also very kind and pleasant.
Stayed 2 nights in Oct 2023

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Fatima

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night and couldn’t not stay first night horrible experience. The hotel room was full of MOLD. We had to checkout for health and safety reasons. Rude staff and will connect with Expedia as this should not be on your at of offered properties. As a hotel professional this is beyond terrible.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

MICHAEL

Stayed 2 nights in Sep 2023

10/10 Excellent

Debra

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and the best part, this hotel has air conditioner.
Stayed 3 nights in Aug 2023

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location although the parking situation wasn’t ideal being a bit of a walk to where the car park is and can be difficult to get a spot to park out the front of the hotel for bag pick up / drop off .
Stayed 2 nights in Aug 2023

8/10 Good

Joyce

Stayed 1 night in Aug 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where unbelievable very helpfull ..especially Alana went over an beyond to help me out of a problem could not thank her enough
Stayed 2 nights in Jul 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice staff
Stayed 2 nights in Jul 2023

6/10 Okay

Christine

Travelled with partner
Disliked: Property conditions & facilities
The staff in the restaurant were very hard working and accommodating. The carpet in the elevator was very stained and the carpeting elsewhere was in need of repair. The location was excellent.
Stayed 2 nights in Jul 2023

10/10 Excellent

Patti

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Liam

Stayed 2 nights in Jun 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location but older hotel
Hotel is in a good location due to closeness to Temple Bar area. Check in was a bit chaotic. Rooms are small, old, and no A/C. But that is expected in Europe.
Stayed 3 nights in Jun 2023

8/10 Good

John

Liked: Property conditions & facilities
it was a bit noisy
Stayed 2 nights in Jun 2023

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service
At first given a room that someone had been smoking in. Asked are another room as my wife is allergic to smoke. Given room 230. We were in Europe for 6 weeks. This is by far the best room we stayed in. I want to thank the Manager for making our stay in Galway one of the best destinations on our trip!
Stayed 3 nights in Jun 2023

6/10 Okay

Erich

Travelled with family
The hotel is convenient
Stayed 3 nights in Jun 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Centralized
Stayed 2 nights in Jun 2023

6/10 Okay

Thomas

Stayed 1 night in Jun 2023

10/10 Excellent

Daric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Galway vacation at Imperial Hotel
Comfortable beds. Clean hotel. Looks small from outside but quite big on the inside. Very good location. Very close and walkable to train and bus stations, harbor, historic area and plenty of food joints and shopping. No need for a vehicle to get about town.
Stayed 2 nights in May 2023

10/10 Excellent

Shandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in a great location with very friendly staff. Our room was a little older but spacious with newer bathroom and comfortable bed. We had breakfast downstairs one morning and food was good. We had a nice 2 night stay.
Stayed 2 nights in May 2023

4/10 Poor

Arista

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Hmmm…if you’re looking for a hotel that is purely for convenience, this hotel is great for that. It’s centrally located in Galway so ideal if you want to be in the heart of the city. Otherwise this hotel was probably one of the worse I’ve ever been to in terms of cleanliness. Once I walked into my room I was hit with a instant smell of what smelt like burnt bolognese, cheese and smoke - it was disgusting. Thankfully over time I got nose blind to it haha rooms didn’t have enough towels, bathroom sink was clogging - not a good first impression. Hotel also has a very dated look - almost motel vibes. I was super disappointed given the reviews I saw and high rating. Would not be going back here!
Stayed 1 night in May 2023

6/10 Okay

Megan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The rating is kind of low due to the conditions of the hotel. When you flush the toilet, it smells like sewage. The decor, carpet, etc is very dated and dingy. But the location is A . Couldn’t ask for much better. If the hotel was renovated, it would be significantly better.
Stayed 3 nights in May 2023

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent; Property was nice; Lighting in our bathroom (Room 249) was a little weird, but not a major issue; I wish the hotel parking discount was a little more for the parking; That said, I would stay here again and recommend it to friends and colleagues;
Stayed 2 nights in May 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel but did not really stand out as exceptional on any front. Decent location but a bit of a walk to the parking garage. Would not be my first choice to stay at again, but I would stay again if I did not have another location to go to.

6/10 Okay

Stacie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is delightful. Property has a bit of wear and tear. Our room had a disgusting view of a landing full of pigeon poop. No way too cool the room off other than leaving the window open - pigeons. Although warm days, heating still came on with no way to control it. Location is ideal. The bedding and bath appeared clean so good enough.
Stayed 2 nights in May 2023

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly reception service. Rooms were neat and comfortable.
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient walking location near the heart of Galway. Staff was friendly and efficient. The guest room interior was dated and could use updating though was spacious which was nice; the bathroom looked like it had just been re-done. The public car park is several blocks away and takes ~5 mins to walk.
Stayed 1 night in May 2023

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness
For starters the beds here were very uncomfortable! Could only sleep on my back or else my bones ached. The location is good however parking is about a 5 minute walk away! They also don’t provide any toiletries to use other than hand wash in both the shower and at the sink.

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldnt be more convenient location. Clean, tidy & well run. Check in was instant. (room a bit too warm as air conditioner didnt work)
Stayed 2 nights in Apr 2023

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located close to shops and restaurants and food outlets. Easy to get to. Really large room with three beds and large bathroom. Even though breakfast was not included the breakfast buffet in restaurant was a good deal. Only negative was no fridge in room and no guest laundry.

8/10 Good

Toni

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel location was good and the hotel staff were helpful. The restaurant experience was disappointing. Food was over cooked, and the staff not well managed or trained.
Stayed 1 night in Apr 2023