Exterior

Reviews of Menlo Park Hotel

4 out of 5
Menlo Park Hotel
Terryland, Headford Road, Galway, Galway

Reviews

9.2

Wonderful

Rating 10 - Excellent. 648 out of 1004 reviews" "
Rating 8 - Good. 289 out of 1004 reviews" "
Rating 6 - Okay. 50 out of 1004 reviews" "
Rating 4 - Poor. 14 out of 1004 reviews" "
Rating 2 - Terrible. 3 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, will stay again.
Stayed 7 nights in Mar 2024
Response from Guest Relations Manager on 29 Mar 2024
Dear Melinda, Thank you so much for your 5/5 rating. We are absolutely delighted to know that you enjoyed your stay with us and that you will stay with us again in the future. We look forward to being able to welcome you back.Kind Regards,MaeveGuest Relations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Large rooms and good bathroom.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 25 Mar 2024
Dear Michael, Thank you very much for your 5/5 rating. We are dleighted that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,Maeve Guest Relations

10/10 Excellent

Aime, Fort worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had lost our cell phone in a taxi. The staff went above and beyond to assist us in retrieving it. There was an issue at check in that they quickly adddressed and were so gracious. Absolutely loved our stay!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 18 Mar 2024
Dear Aime, Thank you so much for your lovely review. We were delighted that you your friend was reunited with her phone before you left for Howth ! We hope that you enjoyed the rest of your travels and that we might see you again in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean with friendly staff. Lovely breakfast.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 13 Mar 2024
Dear Noelle, Thank you very much for your 5/5 rating. We are so happy to note that you enjoyed your stay so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Claire

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 13 Mar 2024
Dear Claire, Thank you very much for your 5/5 rating. We are so happy to note that you enjoyed your stay so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Menlo Park Hotel on 12 Mar 2024
Dear Jacqueline, Thank you for your lovely 5/5 review! We are delighted to read that you enjoyed your recent stay with us, and we hope to see you again soon. Kind regards,Laura-AnneFront Office Manager

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Menlo Park Hotel on 11 Mar 2024
Dear Deirdre, Thank you very much for taking the time to review our hotel and for your 5/5 score - we are delighted that you enjoyed your stay with us and we hope to see you again soon.Kind regards,Laura-AnneFront Office Manager

10/10 Excellent

Aoife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such comfy bed and pillows and gorgeous bath in room
Stayed 1 night in Feb 2024
Response from Menlo Park Hotel on 19 Feb 2024
Dear Aoife, Thank you so much for your 5/5 review - we are delighted that you enjoyed your recent stay with us. We invest in good quality mattresses so it is great to hear you found our bed & pillows so comfy. Thank you for booking with us and we hope you will visit again soon.Kind regards,Laura-AnneFront Office Manager

10/10 Excellent

MAIREAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the Metro Park was fantastic: beautiful spaces, terrific, friendly, personable staff, great room, fantastic breakfast, just a lovely quiet friendly elegant ambience throughout. Every single staff member I had contact with was excellent. I asked for a quiet room and I got a genuinely quiet room. Amazing value. The location of the hotel is a bit challenging if you don't have a car. It's about a 25 minute walk to Galway city centre, which isn't far, but it's not a pedestrian-friendly walk, as the route is really designed for vehicles. There is a footpath of course, and a bus. However, during my two-day stay there was a lot of frost and I didn't actually walk as I usually would. I got a taxi very easily both days.
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on 22 Jan 2024
Dear Mairead, Thank you so much for your lovely review. We are so happy to read your fantastic feedback. We hope that we will have the opportunity to welcome you back for another visit in less frosty weather!Kind Regards,MaeveGuest Relations

10/10 Excellent

Lukas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on 10 Jan 2024
Dear Lukas, Thank you so much for your 5/5 rating. It really means so much to us to know that you enjoyed your stay so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

6/10 Okay

Ada

Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 28 Jan 2024
Dear Ada, We are disappointed to note your score. We are sorry to know that we did not meet your expectations on this ocassion. We would welcome any specific feedback you would like to provide us with, in order to follow up on any issues that we could follow up on.Kind Regards,MaeveGuest Relations

10/10 Excellent

Paddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel only issue was lack of chairs in room.this was sorted.
Stayed 2 nights in Dec 2023
Response from Guest Relations Manager on 5 Jan 2024
Dear Paddy, Thank you so much for your 10/10 rating. We are delighted that you enjoyed your overall stay with us.Kind Regards,MaeveGuest Relations

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing, can’t fault the place. Beds were the most comfy I’ve ever known!! Staff amazing.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 5 Jan 2024
Dear Janette, Thank you so much for your 10/10 rating and lovely review. We are absolutely delighted to know that you enjoyed your stay with us so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Dara

Stayed 1 night in Dec 2023
Response from Menlo Park Hotel on 14 Dec 2023
Thank you Dara for your 10/10 review - we are delighted you enjoyed your stay with us and we hope to see you again soon. Kind regards,Laura-AnneFront Office Manager

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Very impressive would recommend it just feel very expensive price for room only
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 5 Dec 2023
Dear Olivia, Thank you for your feedback. We are delighted to know that you did enjoy your overall stay with us. Thank you also for your feedback regarding the rate is something that we watch closely to ensure that we are very competitively priced with other hotels in the area and it is something we will continue to do. We hope to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there at the weekend, great hotel at a great price, very close to city so great location also. Will definitely be staying there again.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 5 Dec 2023
Dear John, Thank you so much for your lovely review. We are delighted that you you enjoyed your stay with us so thoroughly and that you will return in the future. We look forward to being able to welcome you.Kind Regards,MaeveGuest Relations

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and friendly Nice food and good Guinness Friendly and helpful staff
Stayed 1 night in Nov 2023
Response from Menlo Park Hotel on 30 Nov 2023
Hi Mary, Thank you very much for your 5/5 review - we are delighted you enjoyed your stay so much, and I will pass on your lovely comments to the rest of the team. We are known for having a lovely creamy pint of Guinness in our bar, so it's great to hear you got to enjoy it!Kind regards,Laura-AnneFront Office Manager

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport and car rentals. Like most airport site streets are busy.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 13 Nov 2023
Hello Gary, I think you may have the wrong hotel as we are in Galway that does not currently have a functioning airport and would not be located close to there. We hope you did enjoy your stay in our hotel and happy to knwo that you did enjoy a stay elsewhere also!Kind Regards,MaeveGuest Relations

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out it was a extremely pleasant stay.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 8 Nov 2023
Dear Sean, Thank you so much for your 5/5 rating and kind words, we are delighted that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on 6 Nov 2023
Dear Raymond, Thank you very much for your 10/10 rating. We are delighted to know that you enjoyed your overall stay with us. We are delighted that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent stay here. The staff was courteous and friendly. Special shout out to bartender Matthew for making an excellent cocktail and stimulating banter.
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 1 Nov 2023
Dear Erin, Thank you so much for your lovely 10/10 review. We are so happy to know that you had a fantastic stay with us and especially that Matthew had such an impact on your stay. He was very happy to receive a special mention. We hope to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Eileen

Great place to stay and very convenient location
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 31 Oct 2023
Dear Eileen, Thank you so much for your 5/5 rating, we are absolutely delighted to know that you enjoyed your stay with us so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 31 Oct 2023
Dear Joseph, Thank you so much for your 10/ 10 rating. We are delighted to know that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Rosaleen

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 26 Oct 2023
Dear Rosaleen, Thank you so much for your 10/10 rating, we are so pleased to knwo that you enjoyed your stay with us so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Our room faced the rear parking lot. Each day we were awakened early by loud trucks in the lot. The food was very good and the hotel is located within a short distance to downtown.
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 26 Oct 2023
Dear Vincent, Thank you for your feedback. We are pleased that you enjoyed your overall stay with us thought we do apologise for the noise disruption you experienced. We have a system in place for our deliveries that works well but unfortunately, the storm that happened at that time meant that the deliveries were disrupted and saw different drivers than the usual ones on our route and they had not been informed of this system by their companies. We really do apologise for this and hope that we might have another chance to welcome you back without that same issue.Kind Regards,MaeveGuest Relations

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great parking and resraurant
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 20 Oct 2023
Dear Marc, Thank you fvery much for your 5/5 rating and kind words. We are so happy to know that you enjoyed your stay so thoroughly and we really hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 17 Oct 2023
A chara, Thank you for your rating. We are pleased to know that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Joshua

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 6 Nov 2023
Dear Joshua, Thank you very much for your 5/5 rating. We are delighted to know that you enjoyed your overall stay withus. We are delighted that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcoming hotel
Hotel is ideally situated to avoid city centre traffic, free parking and an easy 25 min walk to all attractions or a taxi. The staff were friendly and very helpful. We ate in the bar/restaurant both nights and the food was excellent as were the breakfast. Will definitely stay again when we return to Galway
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 17 Oct 2023
Dear Anne, Thank you so much for your lovely 10/10 rating and recommendation. We are delighted to know that you enjoyed your stay with us so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

8/10 Good

mary

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 13 Oct 2023
Dear Mary, Thank you for your feedback. We are pleased to know that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

6/10 Okay

Irene

Travelled with family
Disliked: Cleanliness
The bath towel was all torn. Not the cleanest experience.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 10 Oct 2023
Dear Irene, Thank you for your feedback. We are really sorry to know that you felt the cleanliness was not at the standard you were expecting.This is something we place a huge emphasis on and usually receive great feedback about so it is disappointing that you did not feel that.I have passed your feedback on and would welcome any more specific feedback you might have in order to follow up in the most appropriate manner. Kind Regards,MaeveGuest Relations

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to this hotel. Parking was easy. Lobby and common areas very nice. Room was a bit beat up, carpet stained, etc. Staff was excellent.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 10 Oct 2023
Dear Barbara, Thank you for your feedback.We are pleased to note that you did enjoy your overall stay with us. Thank you also for oyur comment regardign your room, we will be starting a refurbishment project in the coming weeks and this room will some lovely changes very soon. We do hope to welcome you back. Kind Regards,MaeveGuest Relations

2/10 Terrible

Frances

Travelled with family
The earliest checkin time on the day of arrival was 4pm. After we got off our flight at Shannon Airport at 7.15pm there was an answer phone message informing us that they had resold our room and cancelled our booking as we were deemed to be a “no show”. Their only suggestion was to “find another hotel”. How can they deem us a no show just 3 hours after the earliest checkin? This was supposedly a 4 star hotel and the only last minute option was to downgrade to 3 star on our special milestone birthday celebration trip. Appalling treatment of customers
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 6 Oct 2023
Dear Frances, While the ultimate result was that your room was cancelled, it was not done carelessy as you depict and of course, we do regret the fact that we had to cancel it. To explain, we had , in fact made numerous attempts prior to and on the day of your arrival to confirm that you were still planning to stay with us.This included at least 3 phone calls and 2 emails.Of course, we know now from your review that you were travelling on that day but we had also tried to contact you a couple of days before your arrival -to no avail. Finally, we tried to charge the card provided to guarantee the booking and it declined. This was when we had to make the decision to release the rooms. Had you responded to any one of the attempts we made to contact you to confirm that you were still arriving, we would not have cancelled the booking, no matter what time you were due to arrive but we were left in a situation where these were the last 2 rooms available in the hotel. It is also completely disingenuous to claim that you were told just to find another hotel. We did, in fact ,arrange an alternative stay for you, so to claim otherwise is false. Again, we don't want to take away from the fact that we did regretfully, have to cancel your booking and we absolutely understand that you are upset by this but we do need to clarify events as they happened from our side as your review depicts a very different situation. Kind Regards,MaeveGuest Relations

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in close proximity to bus service to city centre.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 2 Oct 2023
Dear Matthew, Thank you for your 5/5 rating and kind words. We are delighted that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Lori

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on 2 Oct 2023
Dear Lori, Thank you very much for your 5/5 rating, we are so pleased to know that you enjoyed your overall stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,Maeve Guest Relations

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay great restaurant and bar area and rooms were also very clean
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on 2 Oct 2023
Dear Theresa, Thank you so much for your 5/5 rating and kind words. We are so pleased to note that you enjoyed your stay so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 2 Oct 2023
Dear Grant, Thank you for your rating. We are pleased to note that you enjoyed your stay with us and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,Maeve Guest Relations

4/10 Poor

Kevin, Rancho Santa Fe

Travelled with partner
Disliked: Amenities
All day and night slamming hotel doors. Shocking how loud it was. Inconsiderate hotel guests or shoddy doors? If you’d like to sleep, maybe this isn’t the best place to be. Exhausted.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on 3 Oct 2023
Dear Kevin, Thank you for your feedback. We are very sorry to read your feedback. This wouldn't be an ongoing problem here but we will certainly monitor it closely to ensure it doesn't become one. We would always welcome the opportunity to try and deal with any problems as they arise as we then have the chance to try and fix it and not let it ruin someones stay. We do hope that we will have another opportunity to welcome you back for a more peaceful stay with us in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Amanda

Travelled with partner
Liked: Staff & service, amenities
The property was beautiful, staff were amazing, food was excellent, eaay walk to downtown, special shout out to Katie and Laura Ann, theyvwere ao helpful we appreciated everything you did for us! Made our anniversary holiday so special
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on 26 Sept 2023
Dear Amanda, Thank you so much for your 5/5 rating and kind words. We are so delighted to know that you enjoyed your anniversary break so much and that Kate and Laura-Anne had such an impact on this. We hope that we might have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

6/10 Okay

Joshua

Liked: Staff & service, room comfort
Decent value in Galway
Overall decent value in Galway. The front desk staff were friendly and very helpful. Location was a bit outside of town center but overall pretty convenient. Ample free parking. Breakfast was good. The room was comfortable and clean enough but some stains on the carpet and the room was pretty hot making sleep a little difficult. No refrigerators in the rooms which was too bad as we were carrying food.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on 19 Sept 2023
Dear Joshua, Thank you for your feedback. We are pleased to know that you enjoyed your overall stay, though we do apologise that there were a couple of aspects of your stay that were not completely correct. We will pass on your feedback for discussion.Just in relation to the refrigerators, we do have a small number of them which can be requested when making your booking or even while you are here. We hope to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Rodick, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and the staff from check in to check out were all fantastic.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on 19 Sept 2023
Dear Rodick, Thank you very much for your 5/5 rating, it really means so much to us to know that you had such a fantastic stay with us and we really hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and staff very friendly
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on 15 Sept 2023
Dear Kelley, Thank you so much for your 5/5 rating, it truly makes us so happy to know that you had such a fantastic stay with us and we hope that we will have the opportunity to welcome us back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Kim

Stayed 2 nights in Sep 2023
Response from Menlo Park Hotel on 15 Sept 2023
Hi Kim, Thank you for taking the time to review our hotel and for your 10/10 score. We are delighted you enjoyed your stay so much with us, and hope to see you again soon. Kind regards,Laura-AnneFront Office Manager

6/10 Okay

Dick

Travelled with group
Liked: Staff & service
Upon entering the room there was a bad smell. After removing shoes we noticed the carpet was wet from a plumbing leak somewhere.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 12 Sept 2023
Dear Dick, Thank you again for your feedback. We were able to establish the cause of the wet carpet and were able to fix it after you left. This is why feedback is so vital to our fixing any issues as they crop up.We would have been happier to have been able to try and figure it out when you came into the room rather than when you were checking out but you did say that you had forgotten about it after a few minutes so we are happy about that. We hope to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. The staff was super welcoming and friendly. Great location within walking distance to shopping and a short bus ride to downtown (or a 20 minute walk). One of our favorite last minute booking on our vacation to Ireland.
Stayed 1 night in Sep 2023
Response from Menlo Park Hotel on 11 Sept 2023
Dear guest, Thank you so much for your 10/10 review - we are delighted you enjoyed your stay with us so much and thank you for your lovely comments about our staff. I will certainly pass them on to the rest of the team and I know they will be very happy to hear them. Hope to see you again someday.Kind regards,Laura-AnneFront Office Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, clean room
Stayed 2 nights in Sep 2023
Response from Guest Relations on 11 Sept 2023
Dear David, Thank you so much for your 5/5 rating, it really means the world to us to know that you enjoyed your stay with us so thoroughly and we hope that we will have the opportunity to welcome you back in the future.Kind Regards,MaeveGuest Relations

10/10 Excellent

Dean, Fullerton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean and comfortable room.
Stayed 2 nights in Sep 2023
Response from Menlo Park Hotel on 7 Sept 2023
Hi Dean, Thank you very much for your 5/5 review. We are delighted you found our staff so friendly and your room so comfortable and clean. We hope to see you again soon. Kind regards,Laura-AnneFront Office Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Menlo Park Hotel on 6 Sept 2023
Hi James, Thank you for your review, and we hope you enjoyed your stay with us.Kind regards,Laura-AnneFront Office Manager

6/10 Okay

Murray

Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 26 Sept 2023
A chara, Thank you for your rating. We are sorry to note it was a score of 3. We would welcome any specific feedback you migt like to provide us with regarding your score in order for us to follow up on issues you may have encountered. Kind Regards,MaeveGuest Relations

6/10 Okay

Brian, Crofton

Travelled with partner
Liked: Cleanliness, amenities
The italian kitchen was by far the worst dining experiance weve had in years. Two waiters for thirty tables. The caprese, carbonara, and amitriciano were horrible. The food in the playwrite pub looked much better.
Stayed 3 nights in Aug 2023
Response from Menlo Park Hotel on 3 Sept 2023
Dear Brian, Thank you for your review, but I believe you may have mixed us up with another hotel as we do not have an Italian Kitchen or Playwrite Pub here in the Menlo Park Hotel, Galway. I do hope you enjoyed your stay with us though!Kind regards,Laura-AnneFront Office Manager