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Reviews of The Connacht Hotel

3 out of 5
The Connacht Hotel
Dublin Road, Galway, Galway

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from DOC on 18 Dec 2023
Dear Michael,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thanks again Michael and happy Christmas to you! Best regards, David O’Connor, General Manager. (Personally responded)

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable, warm and central.
Stayed 1 night in Dec 2023
Response from DOC on 13 Dec 2023
Dear Sandra,Thank you so much for the really nice remarks about your recent stay with us. Thanks again Sandra for letting us know, best regards, David O’Connor, General Manager. (Personally responded)

8/10 Good

Carmen

Travelled with group
Liked: Staff & service
Older building but ok in general. The bed was cozy and we slept well but a little noisy. We were there over a weekend. The restaurant was lovely and staff friendly and happy to help. I would recommend it.
Stayed 2 nights in Dec 2023
Response from DOC on 9 Dec 2023
Dear Carmen,Thank you so much for the really nice remarks about your stay with us and they do mean a great deal to us all here and our great Staff get to read them too. We have started our B Wing bedrooms refurbishment and we are really looking forward to getting brand new rooms back in line with a lot of refurbishment of public areas carried out over the recent years. Thanks again Carmen for letting us know, best regards, David O’Connor, General Manager. (Personally responded)

6/10 Okay

Sid

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Slightly disappointed
Room was basic and awkward to get to. This was quite surprising considering how nice the lobby and restaurant/bar are. Shower in bathroom was dreadful. I found the changing rooms/showers at the pool weren’t very clean and quite dated.
Stayed 3 nights in Nov 2023
Response from DOC on 2 Dec 2023
Dear Sid,Thank you so much for letting us know about your experiences regarding your recent stay at The Connacht Hotel, it is much appreciated and helps us here to review our operations and our performance. We look forward, at some point hopefully, to welcoming you back to The Connacht Hotel. I hear you loud and clear Sid on the room and bathroom. We are currently on a major refurbishment of all our guest bedrooms including the bathrooms to tie in with the rest of the public areas recently refurbished. Thanks again Sid and apologies again for the shortcomings. Best regards, David O’Connor, General Manager. (Personally responded)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DOC on 2 Dec 2023
Dear Michael,Thank you so much for the 5 Stars review regarding your recent stay with us at The Connacht Hotel, Galway, it is very much appreciated by us all here. Thanks again Michael, best regards, David O’Connor, General Manager. (Personally responded)

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DOC on 18 Dec 2023
Dear Liam,Thank you for your very high scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thanks again Liam and happy Christmas to you! Best regards, David O’Connor, General Manager. (Personally responded)

10/10 Excellent

Carol

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DOC on 28 Nov 2023
Dear Carol, thank you so much for the 5 out of 5 review regarding your recent stay with us at The Connacht Hotel, Galway, it is very much appreciated by us all here. Thanks again Carol, best regards, David O’Connor, General Manager. (Personally responded)

8/10 Good

Heather

Travelled with partner
Liked: Staff & service
The section of the hotel we stayed in was connected to a daycare and a fitness center. Not like a hotel fitness center, but a proper fitess center with aerobics classes.We had to walk through these areas to get to our room.
Stayed 1 night in Nov 2023
Response from DOC on 25 Nov 2023
Dear Heather, thank you so much for the 5 Stars review regarding your recent stay with us at The Connacht Hotel, Galway, it is very much appreciated by us all here. Our D Wing is typically our longer term stay rooms but often occupied by hotel residents also. It is a bit of a trek over that direction but it does suit some Guests being that bit quieter and easy access to the leisure facilities. Thanks again Heather, best regards, David O’Connor, General Manager. (Personally responded)

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DOC on 13 Nov 2023
Dear Michael,Thank you so much for the 4 Stars, much appreciated and of course always something left to work on. Thanks again Michael, best regards, David O'Connor, General Manager, (Personally replied)

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful.
Stayed 1 night in Nov 2023
Response from DOC on 11 Nov 2023
Dear Donal, thank you so much for the really nice remarks about your our great Staff at The Connacht Hotel and they do get to read them too. Thanks again Donal, best regards, David O’Connor, General Manager.

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DOC on 18 Dec 2023
Dear Kelly,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thanks again and happy Christmas to you, best regards, David O’Connor, General Manager. (Personally responded)

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a refresh.
Rooms in need of an update, slow service although good when attended to. Breakfast restaurant and quality of food very poor.
Stayed 1 night in Oct 2023
Response from DOC on 11 Nov 2023
Dear Mathew, thank you so much for letting us know about your recent stay with us at The Connacht Hotel. For sure our older rooms do need refurbishment and no coincidence I assure you but we have started this process in earnest two weeks ago and looking forward to progressively getting back brand new bedrooms in line with the refurbishment that was carried out in our public areas over the last couple of years. Sorry to hear about the food quality as this is something that does not present to me to often even considering the very large volume of meals prepared here but bot no doubt we have our moments and I am very sorry it was not right for you so apologies for this. Thanks again Matthew for letting us know, best regards, David O'Connor, General Manager.

10/10 Excellent

Adam

Liked: Amenities, property conditions & facilities
Nice rooms, pool, free laundry if you can find it. Bit of a maze
Stayed 4 nights in Oct 2023
Response from DOC on 25 Oct 2023
Dear Adam,Thank you so much for the nice remarks about your stay and I hear you for sure on finding the laundry so I will be introducing more directional signage. Thanks again for that Adam, best regards, David O’Connor, General Manager.

4/10 Poor

siobhan

Disliked: Cleanliness
Not recommended.
Unfortunately we will not be staying again. Check in was rushed with minimal information given. Our room was very far away from the lobby and difficult to find. A made of doors lifts and hallways. Things didn’t improve when we got into our room. It was a bit neglected. Burn hole in the net curtain, one curtain was falling off so it didn’t close properly, damp/dirt on the artwork… The bathroom looked dated and a bit miserable. Even had water damage on door. Breakfast was ok. But it took ages to be given a table despite having booked a breakfast time slot in advance. Another family member stayed at the hotel the same night and paid half the price for the same room. They too booked online. For this reason and those listed above we will dot be staying again, nor would I recommend staying they. On check out the person at reception didn’t even ask how our stay was. Just took the key cards and said nothing. Customer service as non existent.
Water damage
Curtains don’t close
Burn in netting
Dirty artwork
Stayed 1 night in Oct 2023
Response from David on 16 Oct 2023
Dear Siobhan, Thank you for the comments here and indeed we let you down on a number of items for sure and I will certainly be following up on the room, I understand it was a long term stay and should not have been handed back to Reception with a manager signing off on the room. The dampness on the door I haven't seen before so I will give this full attention. I responded on our internal post guest review so I trust you will be satisfied with my response and I look forward hopefully to hearing from you. Best regards, David O'Connor, General Manager.

8/10 Good

sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very likeable and friendly to talk with. Nice to have laundry facilities on site. The bathroom facilities could use an upgrade. Bed was very comfy. Overall our short stay was comfortable.
Stayed 1 night in Oct 2023
Response from DOC on 14 Oct 2023
Dear Sandra, Thank you for the the lovely comments and sentiments regarding your recent stay with us at The Connacht Hotel, Galway, it is very much appreciated by us all here. I hear you on the bathroom and the good news is we have started a major refurbishment of all our guest bedrooms which will include new bathrooms and air conditioning so hopefully we will see you back for that sometime in the future. Thanks again Sandra, best regards, David O’Connor, General Manager.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and meets US standards. Dinner was good as well. Having parking in the city was a good thing. Close drive to the city.
Stayed 1 night in Sep 2023
Response from DOC on 6 Oct 2023
Dear Julie,Thank you for the lovely review regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here. Delighted that you also enjoyed Dinner with us. Thanks again Julie, best regards, David O’Connor, General Manager.

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find - good parking - Good breakfast - Nice reception area.
Stayed 2 nights in Sep 2023
Response from DOC on 14 Oct 2023
Dear Raymond,Thank you for the very nice comments and sentiments regarding your recent stay with us at The Connacht Hotel, Galway. Much appreciated, best regards, David O'Connor, General Manager.

10/10 Excellent

Rosemary

Liked: Staff & service, property conditions & facilities, room comfort
The room was lovely but wasn't cleaned over our two day stay in general hotel was great,
Stayed 2 nights in Sep 2023
Response from David on 28 Sept 2023
Dear Rosemary,Thank you so much for the very nice review notwithstanding your room not being serviced. I will certainly look back on our rooms tracker to see where we went wrong on this. Thanks again Rosemary and apologies for the shortcomings with your room, best regards, David O'Connor, General Manager, The Connacht Hotel, Galway.

8/10 Good

Niall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from DOC on 29 Sept 2023
Dear Niall,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

10/10 Excellent

Vincent

Stayed 3 nights in Sep 2023
Response from DOC on 29 Sept 2023
Dear Vincent,Thank you for your top scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

6/10 Okay

Linda

Travelled with family
Liked: Staff & service, amenities
Nothing unique.
Stayed 3 nights in Sep 2023
Response from DOC on 29 Sept 2023
Dear Linda,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel. Plenty of parking.
Stayed 1 night in Sep 2023
Response from DOC on 29 Sept 2023
Dear Andrea,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thank you too for the complimentary comments too. Best regards, David O’Connor, General Manager.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Good restaurant and bar. Nice staff.
Stayed 2 nights in Sep 2023
Response from DOC on 29 Sept 2023
Dear Lee,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

6/10 Okay

Juliano

Stayed 1 night in Sep 2023
Response from DOC on 29 Sept 2023
Dear Juliano,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

8/10 Good

Patrick

Stayed 1 night in Sep 2023
Response from DOC on 29 Sept 2023
Dear Patrick,Thank you for your high scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

4/10 Poor

Darcy

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Stayed 2 nights in Aug 2023
Response from DOC on 29 Sept 2023
Dear Jessica,Thank you so much for the top scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

10/10 Excellent

Kassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that is only a 10 min drive to car parks near Latin quarter.
Stayed 2 nights in Aug 2023
Response from DOC on 6 Oct 2023
Dear Kassandra,Thank you for the nice review regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here. Best regards, David O’Connor, General Manager.

8/10 Good

Kaleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom ventilation for humidity control and the shower curtain needs to be improved to prevent water leakage on the floor.
Stayed 1 night in Sep 2023
Response from DOC on 29 Sept 2023
Dear Kaleigh,Thank you for your high scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. I will certainly be checking out the ventilation issue and look at the shower problem too and thank you for letting us know. Best regards, David O’Connor, General Manager.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from DOC on 29 Sept 2023
Dear Stephanie,Thank you for your top scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from DOC on 14 Oct 2023
Dear Susan, thank you so much for the 5 Stars, seems like you really enjoyed your stay with us. Thanks again Susan, best regards, David O'Connor, General Manager.

8/10 Good

Thomas

Liked: Amenities
Our check in was very smooth. Issue with the shower… couldn’t be properly adjusted and the shower curtain was just a curtain so the floor was wet after taking a shower. Bed was big and comfortable. Sadly no closets in the room but there were places to hang clothes. Hair dryer in a drawer was a bit odd. Staff were friendly. Unfortunately we did not know that breakfast was not included in our room rate until we went for breakfast the next morning. Restaurant was nice and the food was good. Guinness at the bar was tasty. Would recommend… Hotel seems corporate but is family friendly.
Stayed 5 nights in Aug 2023
Response from David on 28 Aug 2023
Dear Thomas,Thank you so much for letting us know about your experiences regarding your recent stay at The Connacht Hotel, it is much appreciated and helps us here to review our operations and our performance. Thank you indeed for the comprehensive review and for the really nice views overall. We look forward, at some point hopefully, to welcoming you back to The Connacht Hotel. Thanks again Thomas for letting us know about your stay with us. Best regards, David O’Connor, General Manager.

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
I had to eat in my room as I was told the bar was busy. TV didn’t work apart from one channel decor was dull wine was undrinkable. The bed was comfortable.
Stayed 1 night in Aug 2023
Response from David on 25 Aug 2023
Hi Barbara, Thank you for posting your review and I am sorry if there was a miscommunication from our staff on dining as normally we will arrange a table at some point, not necessarily at time of request if not previously booked which we advise all guests to do on checking in. I have no doubt the TV at this point has been dealt with and sorry we did not have an opportunity to see if it was an easy fix or to change it out for you. Regarding the wine we do pride ourselves on changing our wines on a regular basis and we have our own Buyer who carefully selects suitable and quality wines. I imagine there may have been an issue with on of the bottles or something like that but indeed I am sorry for any shortcomings. Thanks for letting us know Barbara, best regards, David O'Connor, General Manager.

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, amenities
Very busy hotel but the staff was wonderful at checkin.
Response from DOC on 29 Sept 2023
Dear Stephanie, Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. For sure it is a busy hotel and our Staff at Reception are wonderful and thank you. Best regards, David O’Connor, General Manager.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Galway is a fabulous place to visit, there will be live music wherever you go. The history is interesting, and the atmosphere is buzzing. There are many places to eat and drink and everyone is friendly and really helpful. This is a large family hotel with family themed activities. Hotel staff were helpful and courteous. We will return.
Stayed 2 nights in Aug 2023
Response from David on 22 Aug 2023
Dear Bridget,Thank you so much for letting us know about your experiences regarding your recent stay at The Connacht Hotel, it is much appreciated and helps us here to review our operations and our performance. Thank you also Bridget for the really nice comments about the hotel and our great Staff get to read all the comments too. We look forward, at some point hopefully, to welcoming you back to The Connacht Hotel. Thanks again Bridget for letting us know about your stay with us. Best regards, David O’Connor, General Manager.

4/10 Poor

Nicholas

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
In need of many upgrades. Carpet all over d wing old and stained, room tiles in need of replacement due to water damage.
Stayed 2 nights in Aug 2023
Response from DOC on 6 Oct 2023
Dear Nicholas, thank you for letting us know about your experience with us regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here. I hear you loud and clear Nicholas on D Wing and we are embarking on a major rooms refurbishment starting this November. Apologies for the shortcomings during your visit with us. Best regards, David O’Connor, General Manager.

6/10 Okay

Daniel

Liked: Staff & service
Dated.
Stayed 1 night in Aug 2023
Response from DOC on 29 Sept 2023
Dear Daniel,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

2/10 Terrible

Valerie

Travelled with group
Disliked: Property conditions & facilities
I have an Expedia confirmation number for my hotel reservation having paid for you telling me in advance and now I’m being billed twice upon arrival
Stayed 1 night in Aug 2023
Response from DOC on 16 Aug 2023
Dear Valerie,Thank you for posting your note regarding your stay with us at The Connacht Hotel. I have looked into this issue this morning and I can confirm to you for sure that you would not have been been charged at point of booking and that the only method of payment for your booking was to be on arrival at check-in. I will write to you privately so that we can keep a couple of email threads so that I can be sure at your end that you can see you only paid once. I will email you now, best regards, David O'Connor, General Manager.

10/10 Excellent

Euphemia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a nice place to stay easy access for our traveling around Ireland !
Stayed 5 nights in Jul 2023
Response from DOC on 29 Sept 2023
Dear Guest,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thank you also for the lovely comments. Best regards, David O’Connor, General Manager.

4/10 Poor

Patricia

Stayed 1 night in Aug 2023
Response from DOC on 29 Sept 2023
Dear Patricia,Thank you for your high scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

10/10 Excellent

Hadasah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely bar, gym, and walkable to local spots
Stayed 2 nights in Jul 2023
Response from DOC on 29 Sept 2023
Dear Hadasah,Thank you for your top scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. A little dated but overall would stay here again.
Stayed 1 night in Jul 2023

6/10 Okay

Kim, Columbia

Business traveller
Liked: Cleanliness, staff & service, amenities
This seems to be great for families. If you like being around kids it is likely great. I didn’t mind that, but the property is large and hard to navigate and not fully accessible (there are elevators but doors to the far-away wing must all be hand-opened). It is also farther away from the main part of Galway than I expected, and the buses are on a busy street. I think it could work for done, just not me. NOTE: the staff were LOVELY! .
Stayed 3 nights in Jul 2023
Response from David on 26 Jul 2023
Dear Kim,Thank you so much for posting your review regarding your recent stay with us at the Connacht Hotel, Galway. I hear you on D Wing which is a bit of a stretch but it does suit some guests being closer to the leisure centre and a bit quieter from the main thoroughfare. Thank you for the nice note about our great Staff. Best regards, David O'Connor, General Manager.

10/10 Excellent

Annette

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night in Galway
We enjoyed the boys and the staff was extremely helpful. Breakfast and coffee were good.
Stayed 1 night in Jul 2023

10/10 Excellent

Susan, Warsaw

I had a pleasant stay here. The staff was friendly. The facilities were clean.
Stayed 4 nights in Jul 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023

2/10 Terrible

Jennifer and Tom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't get fooled, its terrible
Photos and lobby entrance gives the impression that it is a nice hotel, but it is in fact terrible. Rooms are oddly shaped, outdated, no AC in rooms. Staff doesnt pick up the phone. Rooms are extremely far from reception, and you need to take several elevators and hallways to get to your room. Terrible stay.
Stayed 1 night in Jul 2023
Response from David on 26 Jul 2023
Hi Pedro,Thank you for your review of your recent stay at The Connacht Hotel. Sorry it wasn't for you and some of our rooms are older than others more recently refurbished and the older ones are being refurbished from this September onwards and we are really looking forward to that happening. Regarding air conditioning of course it would be great to have it but in the main the majority of hotels in Ireland do not have air conditioning typically due to the nature of our climate here. With 348 bedrooms some of our rooms are a bit of a stretch so its a fair point. I believe in general the vast majority really enjoy staying with us and do enjoy our facilities and food and beverage departments but I hear you all the same that there were shortcomings as far as you are concerned and you are perfectly well entitled to note them so sorry we let you down Pedro. Best regards, David O'Connor, General Manager.