Food overall was very good. This was the best element of the hotel.
The wait staff and cleaners were very good, friendly and helpful. Male supervisors in restaurant only moderately friendly, this is my second time there and they haven't changed.
Reception staff ok, not particularly friendly. When I was checking out they didn't even ask me if I enjoyed my stay!
Nobody at any stage asked could they help with anything which makes me think they have become too comfortable and need a serious staff refresh.
Obviously a great location to the slopes.
Worst part was I had booked a family room. This was my choice, however I did explain that it would be myself and 3 children aged 20, 19 and 17 and that they were tall people. I was told the room would be adequate. This was not correct. They converted a couch into bunkbeds which were not particularly comfortable, not for adults. The room is the same size as a room for 2. I asked did they have second room. I was informed on my first night March 1st they did not. It became very obvious that many rooms became available on the following nights ( Plastic stickers on doors) but we were never offered one even though I was willing to pay the difference.
So we had an uncomfortable stay at the Hotel Melia which unfortunately took away from what should have been an excellent holiday and as I was not even asked how our stay was when checking out I was unable to give them this feedback.