What I liked was its history and character, nearing 100yrs. old and all the stories to go with it (especially gripped by the ghost stories the staff can relate!) The desk managers were great, informative, helpful. Our room was one of the Humphrey Bogart rooms. God-awful decor! Black walls, black bedspreads and pillows. Dark and depressing! Beds were hard but wobbly (springs?) and very squeaky. The bedding had that musty, overly-used, old laundry smell. The street noise was bad late at night but earplugs helped. The smell of cigarettes that infused the room after 11pm, though, we could do nothing about. Not open the windows as it was freezing outside. The tiny toilet and shower were uncomfortable. For tall adults with joint issues, squatting down to a 24in toilet, esp. in the dark, was a dodgy proposition! The stairwell carpet was actually bare in places. This hotel desparetly needs some TLC. The other issue is guest parking. They have 12 spaces (most say for Compact Cars only) for 40 rooms. The worst musical chairs for a parking space you can imagine. It's pay parking at some distance if you don't snag one early on! All the staff were wonderful. Nothing bad to say there at all. And the town itself was charming and interesting. But the hotel is not offering what we expected for the price we paid.