Terrace/patio

Reviews of City Lodge Hotel Waterfall City

3.5 out of 5
City Lodge Hotel Waterfall City
03 Augrabies Lane, Waterfall City, Midrand, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 134 reviews" "
Rating 8 - Good. 49 out of 134 reviews" "
Rating 6 - Okay. 8 out of 134 reviews" "
Rating 4 - Poor. 3 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Haitham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 19 nights in Feb 2024

8/10 Good

James Mbanda Ntegye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was worth it
Well kempt room with a constant supply of coffee and combined with the serene environment which is richly dotted with savanna trees made my stay both memorable and enjoyable. It was worth it. Thank you.
Stayed 6 nights in Dec 2023

8/10 Good

CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean friendly and convenient
Stayed 3 nights in Nov 2023

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Stayed 3 nights in Nov 2023

10/10 Excellent

Navid

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location.
Stayed 5 nights in Jul 2023

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in May 2023

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 25 nights in Mar 2023

10/10 Excellent

Joshua

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Its a Good

Stayed 2 nights in Mar 2023

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff
Stayed 11 nights in Feb 2023

10/10 Excellent

Molefi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professionalism
The stay was amazing. Security Guards were both professional and welcoming. The reception was good, service was very good in the dinning room as well. Staff was friendly as well.
Stayed 1 night in Dec 2022
Response from Liz Clarke on 7 Jan 2023
Dear MolefiThank you so much for your excellent review and feedback. We look forward to welcoming you back soon.Kind regardsLiz

2/10 Terrible

Vuyo

Stayed 1 night in Nov 2022
Response from Liz Clarke on 29 Nov 2022
Dear VuyoSo sorry to see your poor rating with no comments regarding your reasoning for the poor rating. Please could you contact me at the hotel to share why you were not satisfied with your stay I would really appreciate your feedback.Kind regardsLiz

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Liz Clarke on 20 Oct 2022
Dear MRThank you so much for your excellent review. We hope to welcome you back at CL Waterfall City in the near future.Kind regardsLiz and the team

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Clean, functional, close to shopping centre, friendly staff.
Stayed 7 nights in Sep 2022
Response from Liz Clarke on 20 Oct 2022
Dear OscarThank you so much for your excellent review. We look forward to welcoming you back in the near future.Kind regardsLiz and team

6/10 Okay

Tshego

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from LizC on 12 Sept 2022
Dear TshegoThank you for your review. As your score is very low is there anything in particular that we can improve on? We strive for service excellence and appreciate your feedback.

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jun 2022

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from The City Lodge Waterfall City Team on 10 Mar 2022
Thank you kindly for your feedback. We do hope you will be our most valued guest again and look forward to welcoming you back. Kind regards The City Lodge Waterfall City Team

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Nov 2021
Response from The City Lodge Waterfall City Team on 11 Dec 2021
Thank you for being our most valued guest. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Jasco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Pooventheren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied again
When the staff knows you, then you know you have been here a few times. Easy check in, clean room, good food from the Deli makes the stay away from home an experience to look forward to.
Stayed 1 night in Feb 2020
Response from The CLHG Team on 2 Mar 2020
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that you are a regular guest. We look forward to welcoming you 'home' again soon.  With kind regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from The CLHG Team on 22 Jan 2020
Thank you for taking the time to review our lovely hotel. We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Leslina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The CLHG Team on 29 Dec 2019
Dear Leslina Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Amos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, staff were wonderful, fun and friendly. Eager to assist.
Stayed 2 nights in Dec 2019
Response from The CLHG Team on 12 Dec 2019
Dear Amos Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that our staff WOW'd you with their great service! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The CLHG Team on 28 Sept 2019
Dear John Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The CLHG Team on 26 Sept 2019
Dear Paula Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Nuno Goncalves

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from The CLHG Team on 20 Sept 2019
Dear Nuno Goncalves Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The CLHG Team on 9 Sept 2019
Dear Abigail Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very good.
Stayed 2 nights in Aug 2019
Response from The CLHG Team on 23 Aug 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Phathutshedzo

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I had requested a nonsmoking room but was told that it appeared as that I requested a smoking room.Was sneezing the whole night.
Stayed 1 night in Aug 2019
Response from The CLHG Team on 21 Aug 2019
Dear Phathutshedzo Thank you for taking the time to review our hotel. We regret that you were allocated a smoking room and that you were not comfortable and are investigating the matter. We hope you will give us an opportunity to redeem ourselves soon. With kind regards

10/10 Excellent

Mashudu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The CLHG Team on 20 Aug 2019
Dear Mashudu Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Baron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Stayed 1 night in Aug 2019
Response from The CLHG Team on 14 Aug 2019
Dear Baron Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from The CLHG Team on 26 Jul 2019
Dear Miguel Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from The CLHG Team on 12 Jul 2019
Dear Dean Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

ziningi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always pleasure to be back.
its always goog to be back at this hotel. This time around i brought along 1 colleague from Budapest and my local colleague. Eventhough we didnt book for breakfast as we wer going to different location, the hotel offered us complementary coffee and rusks.....
Stayed 1 night in Jul 2019
Response from The CLHG Team on 12 Jul 2019
Dear Ziningi Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay as always and sincerely appreciate your great feedback and rating! We look forward to welcoming you as our guest again soon.  With kind regards

10/10 Excellent

Job

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from The CLHG Team on 19 Jun 2019
Dear Job Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

4/10 Poor

Stephen

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from The CLHG Team on 10 Jun 2019
Dear Stephen Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Joburg/Pretoria
Excellent hotel in Midrand business district. About halfway between Pretoria and Johannesburg, conveniently located, good breakfast choices, great WI-FI, modern comfortable rooms, everything felt new. Right across from the Mall of Africa which includes a huge outdoor plaza ringed with amazing restaurants.
Stayed 3 nights in May 2019
Response from The CLHG Team on 22 May 2019
Dear Thomas Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The CLHG Team on 7 Apr 2019
Dear Gene Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CITY LODGE WATERFALL TOPS!
From arrival until we left everything was great! We stayed in a City Lodge many years ago but from now on City Lodge will be our first choice where ever we travel. Thanks a million!
Stayed 1 night in Mar 2019
Response from The CLHG Team on 7 Apr 2019
Dear Sonja Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your wonderful feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Nakampe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite
Amazing
Stayed 1 night in Mar 2019
Response from The CLHG Team on 27 Mar 2019
Dear Nakampe Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Niel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The CLHG Team on 18 Mar 2019
Dear Niel Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

4/10 Poor

Ismail

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Average at best
The service was very bad the aircon did not work the entire time, we found a spider under the duvet.
Stayed 1 night in Mar 2019
Response from The CLHG Team on 18 Mar 2019
Dear Ismail Thank you for taking the time to review our hotel. We regret that you were unhappy and thank you for your explanation which is appreciated and will be shared with the appropriate members of management. We will continue with our commitment to kindness and service excellence and sincerely hope that you will continue to be one of our valuable and loyal guests going forward. With kind regards

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The CLHG Team on 11 Mar 2019
Dear George Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from The CLHG Team on 9 Mar 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
We had a lovely and relaxed stay. All staff very friendlt and willing to help in any way. Perfect shower and lovely swimming pool area. Easy location near the mall and excellent taxi service to the airport.
Stayed 2 nights in Feb 2019
Response from The CLHG Team on 4 Mar 2019
Dear Inge Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very good. Liked the shower, tv, bed and building Disliked. No bottled water in the room Possible changes. Why not consider a pod coffee machine in room to improve the coffee offerings
Stayed 1 night in Feb 2019
Response from The CLHG Team on 13 Feb 2019
Dear Andrew Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and will certainly give your great suggestions consideration for future planning. An important consideration with bottled water however is the responsible disposal of the plastic bottles. We hope to welcome you as our guest again soon. With kind regards