03 Augrabies Lane, Waterfall City, Midrand, Gauteng
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Well kempt room with a constant supply of coffee and combined with the serene environment which is richly dotted with savanna trees made my stay both memorable and enjoyable.
It was worth it.
Thank you.
The stay was amazing. Security Guards were both professional and welcoming. The reception was good, service was very good in the dinning room as well. Staff was friendly as well.
Molefi
Stayed 1 night in Dec 2022
Response from Liz Clarke on 7 Jan 2023
Dear MolefiThank you so much for your excellent review and feedback. We look forward to welcoming you back soon.Kind regardsLiz
2/10 Terrible
Vuyo
27 Nov 2022
Vuyo
Stayed 1 night in Nov 2022
Response from Liz Clarke on 29 Nov 2022
Dear VuyoSo sorry to see your poor rating with no comments regarding your reasoning for the poor rating. Please could you contact me at the hotel to share why you were not satisfied with your stay I would really appreciate your feedback.Kind regardsLiz
Clean, functional, close to shopping centre, friendly staff.
Oscar
Stayed 7 nights in Sep 2022
Response from Liz Clarke on 20 Oct 2022
Dear OscarThank you so much for your excellent review. We look forward to welcoming you back in the near future.Kind regardsLiz and team
6/10 Okay
Tshego
1 Aug 2022
Liked: Cleanliness, room comfort
Tshego
Stayed 1 night in Jul 2022
Response from LizC on 12 Sept 2022
Dear TshegoThank you for your review. As your score is very low is there anything in particular that we can improve on? We strive for service excellence and appreciate your feedback.
Response from The City Lodge Waterfall City Team on 10 Mar 2022
Thank you kindly for your feedback. We do hope you will be our most valued guest again and look forward to welcoming you back.
Kind regards
The City Lodge Waterfall City Team
Response from The City Lodge Waterfall City Team on 11 Dec 2021
Thank you for being our most valued guest. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
When the staff knows you, then you know you have been here a few times. Easy check in, clean room, good food from the Deli makes the stay away from home an experience to look forward to.
Verified traveller
Stayed 1 night in Feb 2020
Response from The CLHG Team on 2 Mar 2020
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that you are a regular guest. We look forward to welcoming you 'home' again soon.
With kind regards
6/10 Okay
Verified traveller
Business traveller
19 Jan 2020
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Jan 2020
Response from The CLHG Team on 22 Jan 2020
Thank you for taking the time to review our lovely hotel. We hope to welcome you as our guest again soon.
With kind regards
Dear Leslina
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
Great, staff were wonderful, fun and friendly. Eager to assist.
Amos
Stayed 2 nights in Dec 2019
Response from The CLHG Team on 12 Dec 2019
Dear Amos
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that our staff WOW'd you with their great service! We hope to welcome you as our guest again soon.
With kind regards
Dear John
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
With kind regards
Dear Paula
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
Dear Nuno Goncalves
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
With kind regards
Dear Abigail
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
10/10 Excellent
Verified traveller
23 Aug 2019
Liked: Cleanliness, staff & service, room comfort
Very good.
Verified traveller
Stayed 2 nights in Aug 2019
Response from The CLHG Team on 23 Aug 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
I had requested a nonsmoking room but was told that it appeared as that I requested a smoking room.Was sneezing the whole night.
Phathutshedzo
Stayed 1 night in Aug 2019
Response from The CLHG Team on 21 Aug 2019
Dear Phathutshedzo
Thank you for taking the time to review our hotel. We regret that you were allocated a smoking room and that you were not comfortable and are investigating the matter. We hope you will give us an opportunity to redeem ourselves soon.
With kind regards
Dear Mashudu
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
Dear Baron
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
Dear Miguel
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
Dear Dean
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
its always goog to be back at this hotel. This time around i brought along 1 colleague from Budapest and my local colleague. Eventhough we didnt book for breakfast as we wer going to different location, the hotel offered us complementary coffee and rusks.....
ziningi
Stayed 1 night in Jul 2019
Response from The CLHG Team on 12 Jul 2019
Dear Ziningi
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay as always and sincerely appreciate your great feedback and rating! We look forward to welcoming you as our guest again soon.
With kind regards
Dear Job
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
Dear Stephen
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
With kind regards
Excellent hotel in Midrand business district. About halfway between Pretoria and Johannesburg, conveniently located, good breakfast choices, great WI-FI, modern comfortable rooms, everything felt new. Right across from the Mall of Africa which includes a huge outdoor plaza ringed with amazing restaurants.
Thomas
Stayed 3 nights in May 2019
Response from The CLHG Team on 22 May 2019
Dear Thomas
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.
With kind regards
Dear Gene
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
From arrival until we left everything was great! We stayed in a City Lodge many years ago but from now on City Lodge will be our first choice where ever we travel. Thanks a million!
Sonja
Stayed 1 night in Mar 2019
Response from The CLHG Team on 7 Apr 2019
Dear Sonja
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your wonderful feedback and the great rating! We hope to welcome you as our guest again soon.
With kind regards
Dear Nakampe
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
Dear Niel
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
The service was very bad the aircon did not work the entire time, we found a spider under the duvet.
Ismail
Stayed 1 night in Mar 2019
Response from The CLHG Team on 18 Mar 2019
Dear Ismail
Thank you for taking the time to review our hotel. We regret that you were unhappy and thank you for your explanation which is appreciated and will be shared with the appropriate members of management. We will continue with our commitment to kindness and service excellence and sincerely hope that you will continue to be one of our valuable and loyal guests going forward.
With kind regards
Dear George
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.
With kind regards
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
With kind regards
We had a lovely and relaxed stay. All staff very friendlt and willing to help in any way.
Perfect shower and lovely swimming pool area.
Easy location near the mall and excellent taxi service to the airport.
Inge
Stayed 2 nights in Feb 2019
Response from The CLHG Team on 4 Mar 2019
Dear Inge
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.
With kind regards
Very good. Liked the shower, tv, bed and building
Disliked. No bottled water in the room
Possible changes. Why not consider a pod coffee machine in room to improve the coffee offerings
Andrew
Stayed 1 night in Feb 2019
Response from The CLHG Team on 13 Feb 2019
Dear Andrew
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and will certainly give your great suggestions consideration for future planning. An important consideration with bottled water however is the responsible disposal of the plastic bottles. We hope to welcome you as our guest again soon.
With kind regards