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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
375 Voluntown Rd, Griswold, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stay here all the time. I especially love the late night pool hours and the breakfast is fairly good-my son loves the hot waffles. Also the hotel is located in a quiet area but not too far away from entertainment. All sorts of things to do around. Would highly recommend a stay here.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Debbie on 21 Apr 2024
Thanks so much for your feedback!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024
Response from Debbie on 21 Apr 2024
We are so glad your enjoyed your stay with us!We hope to see you again soon!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It took almost 20 minutes to check in. The lady kept saying my credit card wouldn't work. I explained to her I paid for this room in January and showed her my paid receipt. I said to her the credit card number your saying isn't mine. She wanted to charge my card again. I said here is the paid receipt. Very frustrating.
Stayed 1 night in Apr 2024
Response from Debbie on 19 Apr 2024
I'm so sorry that you experienced a problem with your with your check in.I will be looking to your check in to address what happened.I really appreciate your feedback!We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 3 nights in Apr 2024
Response from Debbie on 17 Apr 2024
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Melissa

Travelled with partner
We only stayed for one night. The complimentary breakfast was average but the seating area was a little dirty. The staff was friendly and the room was clean. The neighborhood is quiet and easy to get on and off the highway.
Stayed 1 night in Feb 2024
Response from Debbie on 15 Apr 2024
Thanks so much for your feedback! We really appreciate it.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Milagros

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is amazing is so is the hot tub the. Breakfast has all the essentials. Have stayed multiple times never disappoints
Stayed 1 night in Feb 2024
Response from Debbie on 15 Apr 2024
Thank you so much for your feedback! It is very important to us!We look forward to future stay with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Virginia

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Debbie on 15 Apr 2024
Thanks so much for your feedback! We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debbie on 15 Apr 2024
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Cherilyn

Travelled with partner
Great service
Stayed 2 nights in Mar 2024
Response from Debbie on 3 Apr 2024
Thanks so much for your feedback!We appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

James

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great value
Stayed 1 night in Mar 2024
Response from Debbie on 30 Mar 2024
Thanks so much for your feedback!We really appreciate it.We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Karissa

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is the hotel breakfast wasn’t the best. I tried to have a bagel and it was hard as a rock and then the muffins were stale but the room was clean and spacious. The hotel staff was so friendly and nice. It made up for the breakfast and the second day we ended up going to Foxwoods for a breakfast buffet which was delicious. Over all I would highly recommend this hotel!
Stayed 2 nights in Mar 2024
Response from Debbie on 25 Mar 2024
Thank you for your feedback! We really appreciate it.We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager

8/10 Good

liann

Hotel was clean and well run. Friendly staff. Breakfast was very good
Stayed 2 nights in Mar 2024
Response from Debbie on 25 Mar 2024
Liann thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Pleasant staff! Clean! Great location. Breakfast could be better but it was nice that it was included.
Stayed 1 night in Mar 2024
Response from Debbie on 21 Mar 2024
Thanks so much for your feedback!We are so glad you enjoyed your stay with us.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Maria M Class

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in Mar 2024
Response from Debbie on 18 Mar 2024
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Chelisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Debbie on 11 Mar 2024
Thanks so much for your feedback! It is very important to us.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debbie on 8 Mar 2024
thank you for your feedback! We really appreciate it!We look forward to future stay with us.Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Greg

Stayed 1 night in Mar 2024
Response from Debbie on 28 Mar 2024
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Marilady

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Debbie on 5 Mar 2024
Thank you for your feedback!It is very important to us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the indoor pool and hot tub. Most hotels now have been doing away with hot tubs, so this property is my go to when staying in the area.
Stayed 1 night in Feb 2024
Response from Debbie on 29 Feb 2024
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Kissenger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location
Stayed 1 night in Jan 2024
Response from Debbie on 26 Feb 2024
Thanks so much for your feedback!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel but black out curtains don't close all the way light from post shined through
Stayed 1 night in Feb 2024
Response from Debbie on 26 Feb 2024
I'm sorry you had a problem with your curtains. We appreciate you letting us know so we can correct the problem right away.We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Debbie on 26 Feb 2024
Thanks so much for your feedback!We really appreciate it.We look forward to future stays with us.SincerelyDebbie WatsonGeneral Manager

10/10 Excellent

Monique

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the pool and hot tub. The continental breakfast was wonderful. Rooms were clean and very accommodating.
Stayed 1 night in Feb 2024
Response from Debbie on 21 Feb 2024
Thanks so much Monique for your feedback! We are so glad you enjoyed your stay with us!We look forward to seeing you again soon!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Debbie on 21 Feb 2024
Thank you James for your feedback!We really appreciate it.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast.
Stayed 1 night in Feb 2024
Response from Debbie on 21 Feb 2024
Thanks so much for your feedback!We really appreciate it.We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would book again. I would just say they need more parking spots. I had to make up my own parking spot since it was full. Other than that no issue at all and it was clean.
Stayed 1 night in Feb 2024
Response from Debbie on 21 Feb 2024
Thanks so much for your feedback!It is very important to us.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Siobhan

Stayed 1 night in Feb 2024
Response from Debbie on 21 Mar 2024
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the Casino
Stayed 1 night in Feb 2024
Response from Debbie on 21 Feb 2024
Thank you Lisa for your Feedback! We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Laiching

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great and the staff very knowledgeable and kind
Stayed 3 nights in Feb 2024
Response from Debbie on 21 Feb 2024
Thanks so much for your feedback!We are so glad you enjoyed your stay with us!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Debbie on 13 Feb 2024
Thank you for your feedback! It is very important to us.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Debbie on 22 Jan 2024
Thank you for your feedback! It is very important to us.We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Debbie on 22 Jan 2024
Thanks so much for your feedback! We really appreciate it. We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Windollyn

Liked: Cleanliness
The pole light was uncomfortable and I was not able to close it.
Stayed 1 night in Jan 2024
Response from Debbie on 18 Jan 2024
Thanks so much for your feedback!We really appreciate it.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Robyn

Stayed 1 night in Jan 2024
Response from Debbie on 18 Jan 2024
Thanks so much for your feedback! We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

2/10 Terrible

Natalie

Travelled with family
Disliked: Amenities
Awful.
Stayed 1 night in Jan 2024
Response from Debbie on 16 Jan 2024
We are very sorry you experienced a problem with your stay.We hope that you will give a second chance to provide you with an exceptional stay and service.Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Maegan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Debbie on 18 Jan 2024
Thanks so much for your feedback! It is very important to us.We hope to see you again soon!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing and the customer service
Stayed 2 nights in Jan 2024
Response from Debbie on 16 Jan 2024
Thanks so much for your feedback!We really appreciate it.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Debbie on 12 Jan 2024
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the pool it's one of the only indoor hotel pools that are actually at a comfortable temperature where you'd want to swim in it then the hot tub is fabulous it's a great escape at its value
Stayed 1 night in Jan 2024
Response from Debbie on 11 Jan 2024
Thank you so much for your feedback! We are really glad you enjoyed your stay with us.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral manager

8/10 Good

Tralona

Stayed 2 nights in Dec 2023
Response from Debbie on 11 Jan 2024
Thank you for your feedback!It is very important to us.We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Cynthia

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay on NY Eve
Reception was very friendly and efficient. Good size room with 2 double beds. NY Eve stay and rooms were sound proof. Shuttles to casino and back were provided. Very nice complientary breakfast including warm items such as eggs and waffles. Biggest complaint was that the room carpet looked old and there was a large white stain between the beds.
Stayed 1 night in Dec 2023
Response from Debbie on 13 Feb 2024
Thanks so much for your feedback!We really appreciate it.We look forward to future stays with us.Sincerely,Debbie Watson

10/10 Excellent

Judith, Milford

Stayed 1 night in Dec 2023
Response from Debbie on 22 Jan 2024
Thanks you so much for your feedback! We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Debbie on 2 Jan 2024
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Debbie on 2 Jan 2024
Thanks so much for your feedback!We are so glad you enjoyed your stay with us!Hope to see your again soon!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly terrific intimate property. Not too big,not too small. Wonderfully attractive lobby, similar to a mountain lodge. Rooms are close by with staff on hand 24/7. Don't pass up on this one.
Stayed 3 nights in Dec 2023
Response from Debbie on 29 Dec 2023
Thanks so much for your feedback!We are so glad you enjoyed your stay with us!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

8/10 Good

nnennaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Debbie on 29 Dec 2023
Thanks so much for your feedback!It is very important to us!We look forward to future stays with us!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Jomarie

Stayed 2 nights in Dec 2023
Response from Debbie on 13 Feb 2024
Thanks so much for your feedback!We really appreciate it!Hope to see you again soon!Sincerely,Debbie WatsonGeneral Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Debbie on 19 Dec 2023
Thanks so much for your feedback!We are so glad you that you enjoyed your stay with us!We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager

8/10 Good

Andrey, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but one thing - water in the pool has to much chlorine, even burning eyes. Otherwise good experience!
Stayed 1 night in Dec 2023
Response from Debbie on 18 Dec 2023
Thanks so much for your feedback!We really appreciate it!We look forward to future stays with us.Sincerely,Debbie WatsonGeneral Manager