We requested and confirmed housekeeping a day in advanced with the reception desk, it didn't not happen.
The Iron had built up rust and rusted my husbands brand new dress shirt. I reported to the housekeeping lead immediately. A new iron was brought up to the room, and the lead housekeeper took pictures of the shirt and send it to her Manager. Reception called and said that the Rooms Manager will call and take care of the situation, never happened.
Requested a roll up bed for my child, the one we received had wires sticking out, got it changed for a "new" one, same issue. Reported it to reception and still got charged for it.
On Tuesday night, we arrived around 9p to our room and had a strong mariguana odor in the room. We called the reception to report it immediately. The hotel sent security to inspect our room, and he said that it came from downstairs exhaust and nothing they can do about it.
This was our first and last stayed at this property.
No housekeeping, horrible bedding and room smell, lack of professionalism and follow up.
It is a shame, as the location is super convenient and beach access.