Exterior

Reviews of Zhejiang Narada Grand Hotel

5 out of 5
Zhejiang Narada Grand Hotel
122 Shuguang Road, Hangzhou, Zhejiang

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 67 reviews" "
Rating 8 - Good. 24 out of 67 reviews" "
Rating 6 - Okay. 8 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

XIA TIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from j on 30 Nov 2023
Thank you for your patronage. We will continue to work hard and wait for your next arrival

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
地理位置好,大堂改建后nice,伊经理友好,帮助搬行李,介绍广场上地铁出行,杭州游在世贸,我们留下美好回忆。

6/10 Okay

xiang

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
guests smoke at non-smoking floor, poor service at check-in.
Stayed 1 night in Jun 2021

8/10 Good

Yifan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.
Stayed 2 nights in May 2021

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff speak English.
Staff were incredibly helpful and spoke English which is really refreshing in China.
Stayed 1 night in Oct 2020

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel.
A lovely hotel with a great pool and nice food. Clean rooms and friendly staff. A perfect getaway.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Jane YU on 1 Jan 2020
尊敬的顾客您好!非常感谢您下榻浙江世贸君澜大饭店,您的满意是君澜不懈的追求,我们将继续提升服务品质,期待您的下次光临!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, good location. Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.
Stayed 3 nights in Nov 2019
Response from Jane on 18 Nov 2019
I am very sorry that you are not satisfied. We will continue to improve the quality and service quality, looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Helpful staff. Friendly.
My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.
Stayed 2 nights in Sep 2019
Response from Jane YU on 18 Sept 2019
Dear customer,Thank you very much for staying at Zhejiang Narada Grand Hotel. Your support and recognition is the biggest motivation for our work.We will continue to work hard to provide you with better service, looking forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and only 15.min ride by taxi
Excellent! Constructions on the other side of the road so that rooms with hill view will have noise all night and day.
Stayed 4 nights in Sep 2018

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from 浙江世贸君澜大饭店 on 5 Aug 2018
尊敬的顾客您好!非常感谢您下榻浙江世贸君澜大饭店,您的满意是君澜不懈的追求,我们将继续提升服务品质,期待您的下次光临

10/10 Excellent

gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Craig, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. European conceirge was a great help!
Stayed 1 night in Nov 2017

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near West Lake
Good hotel near the enchanting West Lake and a few good hiking locations. Service was generally good and the only suggestion I have for the hotel is to provide some good tea in the rooms. The restaurant's breakfast was good too.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel and with an excellent pool !
Clean business hotel with an excellent swimming pool . I did not use the Gym but it looked good . The hotel exterior is dated but the interiors are good . Good business hotel . Walkable distance to the West Lake
Thank you, thank you for your comments, welcome to visit again, I wish you a happy life

8/10 Good

Verified traveller

Liked: Staff & service
Not bad at all
Nice enough room, maybe in need of a little renovation. Close to the West Lake. Roof top bar was brilliant!
Thank you for your comments, thank you for giving us valuable advice, we have facilities in the replacement, you are welcome to visit again, I wish you a happy life!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to Westlake area
Very nice hotel but starting to show age. ladders in pool need to be replaced, bathrooms are very small, breakfast does not include salmon and waiters are not attentive, had to get my own coffee and refills. Moderate price is reflected in value, next door to newer, more expensive Dragon hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They tried giving me a smaller room than I payed for, had to come back down to the lobby and sort it out, didn't take much time but was frustrating nonetheless.

10/10 Excellent

Iseed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chee Tong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short business stay
Hotel is more than 20 years old. Still a great 5 stars classic hotel. Spacious lobby hall with a few restaurants to dine in. Good for business meetings at the tea house or conference however the minus point is the room is too classic design and not the modern type which you may be looking for. About 27km from the airport. Clubbing and sightseeing tourist spots to the west lake is about 10 mins car ride depend on the traffic condition.

8/10 Good

Joseph, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great area with many things to see within walking distance. Breakfast buffet was good. My only complaint with the entire place is that my room wouldnt' cool off enough for my comfort on the 75* days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, convenient location
This hotel was excellent in every respect and a bargain compared to what the same price would buy in Beijing or Shanghai. Very convenient location.

8/10 Good

Derek, Wuhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, relatively close to the West Lake
Relatively new hotel, good facilities, good restaurants.

10/10 Excellent

Donny, Freehold, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Apparently this is one of the best hotels in the city...it's very close to Yellow Dragon Cave (wow the name sounds stupid in English) and Yellow Dragon Stadium (again) so it's easy to make your way back if you get lost in the city. They provide many things like bottles of water, slippers, and umbrella which is good because it rained and I didn't have my own umbrella. My room was very clean. The hotel staff is very kind. Close your windows in the summer so mosquitoes don't fly inside (very bad). You can tell it is a good hotel because there are very expensive cars parked outside all the time. I saw two different Bentleys and even a Rolls-Royce Phantom, which I also saw parked outside a Walmart two blocks away lol.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not ideal for business, no English capability
This hotel was adequate but not ideal.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Yan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Big and comfy room. Worth the price.

2/10 Terrible

johannes S

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
never again
It was a short stay but very disappointing, mainly lack of customer service. asked for late checkout but no one told me what they charged 400 yuan for a few hours. constant drilling in the morning from works on higher floors, despite being told it would just be in afternoon. three cooks walked away from breakfast station leaving me waiting, had to ask for help from one english speaking staff. also ordered hotel car to the airport which was very expensive. Drinks are five star hotel prices. I wanted to escape e drilling and went to the business centre to work, but was told I had to pay for a desk. I never complained but when they wanted to charge me for two linen laundry bags I had used for my belongings, I stopped being amused. the manager made me take them out of my bag at checkout because i refused to pay 60 yuan for two cheap linen bags. After all that, they wanted to give me the bags but i was too late. Try New Century Grand hotel instead.

8/10 Good

Sanjay Sapra, New Delhi

Liked: Cleanliness, room comfort
Hotel with great location.
Zhejiang Narada Grand Hotel has great location and is close from key tourists site like West Lake and the famous Botanical garden. Good service with neat and clean rooms (A bit smaller in size). Overall "A Value for money" proposition.

10/10 Excellent

Katherine, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of amenities!
A very nice hotel complex north of West Lake. Has all the amenities one could need--free wifi, free buffet breakfast (very good!), gym, restaurants, spa, etc. Plus Emilio was great!! We wish we would have stayed longer.

8/10 Good

Alastair, Adelaide SA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the marathon
Chose this hotel as it was close to the start/finish of the Hangzhou marathon I was competing in. Room was neat and tidy, staff were helpful and the breakfast excellent. They allowed us a late check out which was appreciated. West Lake is a taxi ride away or a thirty minute walk.

4/10 Poor

Paolo

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Alle tre di mattina ho dovuto cambiare camera per un fortissimo odore di fogna proveniente dal bagno. La nuova camera puzzava di fumo ed ho trovato cenere di sigaretta nel purificatore d’aria. Il personale della reception non parla inglese, e siamo in un 5 stelle
Stayed 2 nights in Nov 2023
Response from j on 30 Nov 2023
Dear guest, hello! Sorry for the unpleasant stay! We will strengthen the education, training and management of our employees, and welcome every guest with warm and friendly service. Thank you for your valuable comments and suggestions!

10/10 Excellent

KAI, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: 安静, 交通便利
Stayed 3 nights in Oct 2023
Response from j on 30 Nov 2023
Thank you for your patronage. We will continue to work hard and wait for your next arrival

10/10 Excellent

Nahyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식 좀 비싼거 아닌가? 했는데 이근처 물가 생각하면 괜찮습니다. 맛도 좋아요. 그리고 숙소도 물론 깨끗 조용 좋았습니다.
Stayed 3 nights in Sep 2023
Response from j on 30 Nov 2023
친애하는 귀빈 친구, 당신은 그랜드 호텔을 선택해서 매우 감사합니다, 호텔 서비스에 대한 당신의 이해에 감사합니다.손님들을 편안하게 묵게 하는 것이 우리의 노력 목표이다.서비스 품질을 높이기 위해 노력하고, 따뜻하고 쾌적한 입주 환경을 만드는 것은 호텔의 가장 기본적인 서비스 기준이다.그랜드 호텔은 투숙객에게보다 안락한 숙박 환경을 제공하기 위해 많은 노력을 기울이고 있다.

10/10 Excellent

Oi Yin Miranda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服務一流
酒店上下員工都好好服務,最開心是每個人天天帶着笑容對我們。無論前枱或者禮賓部,或者保安人員,非常之有禮貌,我再來杭州,一定會選擇這酒店,另外酒店旁邊已經是黃龍洞地鐵站,坐車非常方便,由蕭山國際機場到酒店,地鐵只是$7. 真的要推介。
Stayed 3 nights in Jun 2023

10/10 Excellent

S. M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推荐
房间干净,整洁,ingrid提醒住店客人停车免费
Stayed 1 night in Jun 2023

8/10 Good

Yangyang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service
hotel experience 世貿群瀾大飯店
Location wise, it is not at the most convenient location as there are not too many shops around the hotel. Traffic could get really bad leaving the hotel as it is a one way traffic near the construction site. The check in experience was quick and efficient. Front desk staffs were well trained and courteous. Guest room toilet, decor and furniture looks old and outdated but clean. After getting the reminder from front desk staff about possible construction noises, I still picked the room facing the construction site but I can still hear the noises as early as 5-6AM in the morning. I am not sure I would pick the same hotel next time going to Hangzhou.
Stayed 1 night in Apr 2021

10/10 Excellent

Guizhu

Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
서호와의 접근성은 좋습니다
호텔 방이 너무 작고 5성급이라고 하기에는 다소 방 컨디션이 많이 부족해 보였습니다. 직원들의 서비스와 청결 등은 매우 훌륭하였으나 호텔 연식이 오래된 점 주변에 지하철 공사로 시끄러웠던 점은 많이 투숙 시 많이 아쉬웠습니다.
Stayed 5 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務非常親切,將來地鐵開通會更便利。
Stayed 4 nights in Dec 2019
Response from JaneYU on 26 Jan 2020
尊敬的顾客您好!非常感谢您下榻浙江世贸君澜大饭店,您的满意是君澜不懈的追求,我们将继续提升服务品质,期待您的下次光临!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間大, 體育設施好. 但是壁球場的照明不好, 有燈管沒亮. 員工非常有禮貌, 服務熱情. 早餐非常豐富. 可惜附近正在修地下鐵路, 噪音有時較大. 亦影響交通.
Stayed 3 nights in Dec 2019
Response from Jane YU on 17 Dec 2019
尊敬的宾客:您好!非常感谢您对我们的支持与信任,我们将继续秉承用心做事、细心服务的服务理念。另外,您所提到的问题,也已经反馈给相关部门。期待您的再次光临。

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯,酒店職員友善有禮,但是酒店外面有地鐵工程比較嘈特別在晚上及房間不時聞到煙味(住不吸煙樓層)
Stayed 7 nights in Dec 2018
Response from 浙江世贸君澜大饭店 on 4 Jan 2019
亲爱的客人,您好,首先谢谢您的夸奖,能得到您的肯定是我酒店最大的荣幸!我们一直致力于为每一位宾客提供舒适的入住环境和细致、周到的服务。为了配合杭州市城市交通发展和进步,也为了今后的客人往返酒店能够拥有更加便利的交通,目前酒店门口有地铁单位在施工,今后会有一个地铁站点设置在酒店门口,相信之后会有一个全新的面貌呈现,对此为您带来的不便深表歉意。非常感谢您对我酒店提出意见及建议,我们将继续提升服务质量,改善各项设施设备。期待您的下次光临

10/10 Excellent

Dingfeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from 浙江世贸君澜大饭店 on 6 Jan 2019
尊敬的顾客您好!非常感谢您下榻浙江世贸君澜大饭店,您的满意是君澜不懈的追求,您对我们员工的支持与肯定是我们最大的动力,我们将继续提升服务品质,期待您的下次光临!

10/10 Excellent

qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空间很大
Stayed 1 night in Jul 2018
Response from 浙江世贸君澜大饭店 on 5 Aug 2018
亲爱的客人,您好,首先谢谢您的夸奖,能得到您的肯定是我酒店最大的荣幸!我们一直致力于为每一位宾客提供舒适的入住环境和细致、周到的服务。很开心我们的努力得到了您的认可,看到宾客满意的笑容是我们付出辛勤汗水后最大的回报!衷心期待您的再次光临!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima
Mooi hotel vlakbij de Lake
Stayed 2 nights in Jun 2018
Response from 浙江世贸君澜大饭店 on 5 Aug 2018
亲爱的客人,您好,首先谢谢您的夸奖,能得到您的肯定是我酒店最大的荣幸!我们一直致力于为每一位宾客提供舒适的入住环境和细致、周到的服务。很开心我们的努力得到了您的认可,看到宾客满意的笑容是我们付出辛勤汗水后最大的回报!衷心期待您的再次光临!

10/10 Excellent

EUKSOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족도
매우 만족 스럽습니다.
Stayed 1 night in Mar 2018

8/10 Good

I Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort