Exterior

Reviews of Hanoi Media Hotel and Spa

4 out of 5
Hanoi Media Hotel and Spa
11 Hang Dau St., Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 112 out of 169 reviews" "
Rating 8 - Good. 39 out of 169 reviews" "
Rating 6 - Okay. 11 out of 169 reviews" "
Rating 4 - Poor. 5 out of 169 reviews" "
Rating 2 - Terrible. 2 out of 169 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aleksandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jason Phan on 21 Mar 2024
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 Excellent

Annie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is at good location, staff is very helpful.
Stayed 2 nights in Mar 2024
Response from Jason Phan on 21 Mar 2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 Excellent

Annie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Great location. Our hotel room had a balcony and it had a nice view of the area along with some seating and decor. Would recommend.
Stayed 1 night in Mar 2024
Response from Jason Phan on 21 Mar 2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 Good

Huonc

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean and spacious for old town!
Stayed 2 nights in Mar 2024
Response from Jason Phan on 21 Mar 2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Jason Phan on 17 Feb 2024
Thank you so much for your recent staying.Wish you all the best and Happy New Year

10/10 Excellent

Carl

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional staff. Very nice hotel
Stayed 1 night in Oct 2023
Response from Jason on 2 Nov 2023
Thank you so much. Wish you all the best.We always look forwards to seeing you again,Best regards,

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Welcoming Hotel
Since finding this hotel a few months back, I always stay here now when in Hanoi. The hotel is in a good location and the rooms are very spacious,clean and well fitted out. But the main reason for staying here is the staff. They are so welcoming and go over the top to make your stay plesant.
Stayed 6 nights in Aug 2023
Response from Jason on 3 Sept 2023
Dear Mr. Colin,Thank you so much for your kind feedback.We are always happy to serve you in Hanoi.Wish you all the best. We look forwards to seeing you again.Best regards,

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly helpful Staff
I had 2 stays in Hanoi. The service I received on the first stay meant i canceled my sevond hotel so as to stay back here. Its a lovel boutique type hotel. The small rolms dont have outside wi dows, so worth the extra money for the larger rooms. Its a clean, quiet friendly hotel with staff that go the extra mile to be helpful at all times and mske your stay a pleasure. It was my birthday whikst there. Someone must have seen thus frommy passport copybecause on the day tgey bought to my room a cake. Will definately stay there again.
Stayed 6 nights in Jun 2023
Response from Jason Phan on 7 Jul 2023
Dear Mr/ Mrs. Colin,“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

10/10 Excellent

ashutosh

Stayed 1 night in Dec 2022

8/10 Good

Lam, grand prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great location next to the lake and lots of food nearby.
Stayed 3 nights in Apr 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Dan Lai on 4 Apr 2022
Thank you very much for your feedback. We hope to welcome you soon Best regards Dan Lai

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Highly Recommend
Staff was so friendly and helpful. The rooms are so nice. Comfiest bed, clean, well-stocked, beautiful bathrooms. Nice location. Close to Hoan Kiem, shopping, and lots of food. I would stay here again for sure.
Stayed 1 night in Mar 2021
Response from Chris Do -GM on 8 Apr 2021
Thank you so much for staying at the Media Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived to Hanoi around 12am and I had booked the hotel only the night before. I received a very prompt message back about getting a driver which was around $20 usd. The front desk staff were very helpful and friendly. They even remembered my name and greeted me each time with it. The room was very nice. The bathroom was modern and they provided me with fruit and water for free in the room. I do have to say the walls are very thin and you can here everything going on within the hotel but I was still able to get a good nights rest in the very comfy beds. Also the location is great. Anything you would like to see or do is all within walking distance or a short grab ride away.
Stayed 3 nights in Mar 2020
Response from Hannah Uong on 26 Mar 2020
Thanks so much for your excellent feedback regarding your recently stayed with us. We are all so happy to be known that you enjoyed your every moment & service here. We will try our best to keep it up & deliver to all customers. We wish you all the best in your life & do look forward to seeing you again here on the nearest other vacation. Best Regards,

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Hannah Uong on 19 Mar 2020
Dear Glenn, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

10/10 Excellent

Adeline Wei Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great water pressure to bath comfortably
There is a lot of details and tech in the room I stayed like auto off lights and the water pressure for the rain shower was superb! Would recommend anyone to stay for some comfy night.
Stayed 1 night in Mar 2020
Response from Hannah Uong on 18 Mar 2020
Dear Mr/Ms. Adeline Wei “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

10/10 Excellent

Sila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly friendly staff, nice location, great stay overall.
Stayed 5 nights in Dec 2019
Response from Ms. Su - Sales Manager on 13 Feb 2020
Dear Sila, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager Hanoi Media Hotel and Spa

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Ms. Su - Sales Manager on 13 Feb 2020
Dear George, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager

10/10 Excellent

TMiwa, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights. Staff was very friendly and always willing to help. The wi-fi connection was a bit unstable and gets dropped quite often during our stay there that I had to not only manually reconnect but also restart my i-phone all together. The breakfast was absolutely excellent! a good mix of Vietnamese (pho, salad, stir fried rice/veggies etc.) and Western (eggs, toast, etc). Excellent location in the heart of old quarter, too. I will definitely be back!
Stayed 4 nights in Nov 2019
Response from Jenna Nguyen on 30 Nov 2019
Dear Tomoko, Thank you so much for taking your valuable time to share your experience with other travelers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

8/10 Good

Loke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and friendly
Stayed 4 nights in Nov 2019
Response from Jenna Nguyen on 30 Nov 2019
Dear Loke, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place Ever to Stay In Hanoi
We had a magnificent stay! It was the end of our 3 week trip to North Vietnam and we just wanted to chill out at an up-market hotel close to the action. We have stayed in Hanoi on several different occasions, each time staying at a different location in the Old Quarter. This was one of the best. The room was great - with a balcony - and the location was excellent. The breakfast was up there with the best. The rooftop bar was the highlight of the trip - Helen and Eric were the perfect hosts - so engaging and genuinely interested in the guests. We have been to Vietnam both in 2018 and 2019 and would have to say that Helen and Eric are the best - very entertaining. We really want to thank them both and the rest of the staff, including the restaurant staff, who were amazing, for a great stay. 100% recommend.
Stayed 2 nights in Oct 2019
Response from Jenna Nguyen on 30 Nov 2019
Dear Vivienne, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 Excellent

Wai chuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hanoi
Was really amaze by the hospitality industry in Hanoi. Particularly impressed with the hotel services and cleanliness. We checked-in with family room for a night. Despite only one night after our trip from Sapa, I must said we love this premises so much with good location near to the lake plus many shops and things to see. Breakfast is sufficient and we can order different variety of eggs from Chef. Overall good service and satisfying with range of foods served. Thank you Hotel Media and hope to see you again.
Stayed 1 night in Oct 2019
Response from Jenna Nguyen on 30 Nov 2019
Dear Wai Chuen, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, lovely and friendly staff, great location. The hotel is well placed in Old Quarter with all tourist attractions within walking distance. It is also very close to Hon Kiem lake and the Night Market (Fri-Sunday every week). There are loads of options for street food bars etc. Very close by. The hotel is clean snd well maintained. My room *junior) was small - but exactly as described on Expedia and the hotel website. TV - couple of English language news channels (CNA and DW news) plus Fox movies, Fox Life and Box movies. Hotel is clean, up-to-date and there is a Spa onsite. Staff are amazingly friendly and helpful. Whether it's Jenna and her day reception team (Helen, Min and Sophie) or the lovely and always helpful LaLa on the night reception. They all care about trying to make your stsy in Hanoi amazing. The team in the restaurant and bar are just as keen to help where they can. The hotel can also arrange car for the airport (pick up or drop off) and trips to the likes of Halong Bay (definitely wirth the dsy trip and cruise). Overall, a lovely place to stay and somewhere i'll visut again if back in Hanoi (this was my second stay here).
Stayed 2 nights in Oct 2019
Response from Jenna Nguyen on 9 Oct 2019
Dear our valued guest, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

4/10 Poor

Gabriel

Disliked: Staff & service
Not as good deal as you think.
Location of this place is not the best. The road to get to the hotel from main road is atrocious. I booked a cabana which is shirt of their presidential suite. Really is just a big room with a bed. Should book regular room. The wifi is a problem. It keeps going in and out. So far the electricity has been gone out 3 times. Not sure if this happens in all Cambodia bit feel I have to mention it. The pool is actually pretty cool the food in the restaurant is ok but prices are in US and is not cheap at all. Downtown is 3 min from here according to the front desk. Seems farther to me. The welcome was very nice and warm. They were waiting for me at the airport in a Tuk Tuk. overall would probably pick another hotel if a ever come back here. The allure of a cabana style room got me. Now I'm stuck in this place.
Stayed 4 nights in Sep 2019
Response from Jenna Nguyen on 4 Oct 2019
Dear Gabriel, Thank you for having take time to write a review of our hotel. Regarding of your review, I am afraid there must be some mistakes here as your reservation with our hotel is Junior Room, and we do not have pool in the hotel or room with cabana style. Please kindly check whether you are mistaking Hanoi Media Hotel with other hotels. This is really important as it may affect our score and image to other Expedia Travelers. Looking forward to hearing from you very soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff at this lovely hotel in Old Quarter. The location is excellent with all major attractions within walking distance. Additionally, the hitel is ckose to numerous cars and eateries. Some if the side streets are filled with street food bars. Excellent location also fir the Night Market (Fri-Sun nights). My room was smallish - but exactly as advertised. The bathroom was a decent size with walk in shower. Restaurant is a bit basic for breakfast - fruit, cereal and Vietnamese choices. Evening meal choices include some basic western choices. Personally i would choose the street food options - amazing quality and options. TV includes some English language movie and news options. Hotel also offers trips etc. Really can't praise the staff enough. In particular Helen and Sophie on recception. They clearly care about making sure their customers have a wonderful trip.
Stayed 4 nights in Sep 2019
Response from Jenna Nguyen on 5 Oct 2019
Dear our valued guest, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING is great here: Check in takes an extra minute but be patient, they are "preparing the most excellent room experience for you" and it is well worth it. Breakfast includes an order from the menu and excellent buffet. Beds are a little on the hard side but clean and comfy. Staff is excellent speaks english and will bend over backwards for anything you need. Location is great and not too far from public bus stop from airport. PERFECT for our travel needs.
Stayed 1 night in Sep 2019
Response from Jenna Nguyen on 2 Oct 2019
Dear our valued guest, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff that are wonderful and go above and beyond
We stayed for 2 nights in a standard room and were extremely happy with our stay. The thing that made is so great were the staff who who extremely friendly and kind. From our warm welcome, to helping us with whatever we needed, they really made our stay memorable. The room we had was quite small for the two of with with a lot of luggage however we did opt for the standard room and others are bigger. It was sparking clean and one of the most comfortable beds we have ever slept in. Highly recommend if you want to stay in the old town!
Stayed 2 nights in May 2019

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Ms.Moon on 26 May 2019
Dear Mr. Shane, Greetings from Mosto Hanoi Hotel, we would like to thank you so much for your booking at our hotel and great time that you shear your experiance to us. We were very happy to know that you satisfied with our services and we are looking forward to welcome you back. All the best to you!

8/10 Good

ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and very helpful, great location all your needs shopping, restaurants and sights at your door step
Stayed 1 night in May 2019
Response from Ms. Moon on 15 May 2019
Dear Mr. Rnoony, Greetings from Mosto Hanoi Hotel, we would like to thank you so much for your great staying at our hotel and left your comment to recommend us more. It was great time together with your family. We are looking forward to have a chance to welcome you back. Best regards, Mosto Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Ms. Moon on 27 Apr 2019
Dear Mr. Richard, Greetings from Mosto Hanoi Hotel, thank you so much for your staying with us and left your great review about our hotel services. We appreciated and will do our best for your next trip included your friends recommended by you. All the best to you! Mosto Hanoi Hotel

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Ms. Moon on 23 Apr 2019
Good morning, Dear Mr Richard, greetings from Most Hanoi Hotel. Thank you so much for your booking at our hotel and took your time to post your great review about our hotel services. We appreciated and please enjoy your stay! Best regards, Mosto Hanoi Hotel team

8/10 Good

Gerry, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast excellent. We finally got a room with balcony but had to pay around $50extra for it.
Stayed 5 nights in Apr 2019
Response from Ms. Moon on 16 Apr 2019
Dear Mr. Gerry, Greetings from Mosto Hanoi Hotel, thank you so much for your staying at our hotel and left your comment about our services. Yes the price bettween the Superior and Deluxe Balcony is defferent and in normal the Deluxe charge more $10 to compare with Deluxe room. Next time please order the Deluxe room for your convenient stay. All the best to you. Mosto hotel team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a perfect location
The location is a block from the lake and all the shopping. The water puppet theater is just around the corner. There are plenty of restaurants within a few blocks including great vegetarian. The employees are fabulous and are there to assist you with taxis or tours although you don't need a taxi if your used to walking. Breakfast had an egg station to order and Asian food. My only complaint would be the juices they served tasted weak and watered down. Fruit was available daily. Amenities were provided in the room. Luggage storage on site.
Stayed 6 nights in Mar 2019
Response from Ms. Moon on 26 Mar 2019
Dear Ms. Patricia, Warmest greetings from Mosto Hanoi Hotel, We would like to thank you so much for your staying at our hotel and left your review here to recommend more to us and giving us a great advise to improve our services better. We will learn to make the juice on our best. All the best to you. Mosto Hotel team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Ms. Moon on 3 Apr 2019
Dear Mosto Valued guests, Greetings from Mosto Hanoi Hotel, we would like to thank you so much for your great voting for our hotel service during your stay. We appreciated and do hope to have a chance to welcome you again at our hotel. Best regards, Mosto hotel team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Ms. Moon on 7 Mar 2019
Dear Valuded guests, It was great to getting your voting about your staying at our hotel. We are very happy to know that you were enjoyed your stay and satisfied with our services. All the best to you. Regards, Ms. Moon Hotel Manager

6/10 Okay

Teck Kiang

Liked: Staff & service, room comfort
Website photos need improvement
The photos in website doesn’t tally with the actual room. When superior room booked but the photo show in website is deluxe . Please don’t confuse users with different photo. I properly wouldn’t book via hotel.com
Stayed 1 night in Feb 2019
Response from Loc Nguyen on 26 Feb 2019
Dear Mr. Teck Kiang, Thank you very much for your information. We have just rechecked all the photos on hotels.com and we see that there is no mistake. All the pictures reflect right the room type; the room size, the amenities and the facilities are all in description. If you book our hotel through another person, please inform him that don't be confused between two these room types. Should you need any further assistance, please don't hesitate to contact us.

6/10 Okay

Teck Kiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I booked online the photo look bigger but the room so small . I guess the photo was from Meracus 2 . I was a bit disappointed with the room size .
Stayed 1 night in Feb 2019
Response from Ms. Moon on 3 Mar 2019
Dear Mr. Teck Kiang, Greetings from Meracus hotel, we would like to thank you so much for your booking at our hotel for the Superior room. Yes, in fact this room is the smallest room at our hotel, that we always suggest our guest to take the bigger room at Deluxe quality for double size with the Superior room. However, with some traveller, they choose the superior room because they do not spend much time in room and they found that was great to single or double use. We are looking forward to welcome you back. All the best to you. Meracus team

10/10 Excellent

LIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Loc Nguyen on 13 Feb 2019
Thank you very much for your precious feedback. Hopefully our hotel has brought you comfortable and delightful experiences, and we will be blissful if Meracus is always in your thought for any return in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Ms. Moon on 7 Feb 2019
Dear Mr. Mike. Greetings from Meracus hotel, we would like to thank you so much for your staying at our hotel and leave your great review. We are looking forward to seeing you on your next trip. All the best

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi luxury
Incredible service . modern hotel. The staff make this hotel extra special!
Stayed 1 night in Jan 2019
Response from Ms. Moon on 4 Feb 2019
Dear Mr. Tom It was great to getting your comment about your stay at our hotel. All the best to you and we do hope to see you again. Hotel team

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice play to stay
Stayed 3 nights in Jan 2019
Response from Ms. Moon on 30 Jan 2019
Dear Mr. Jean - Fracois, Warmest greetings from Meracus hotel, we would like to thank you so much for your great review about our hotel services during your stay in Jan 2019. Much appreciated and we do hope to have a chance to welcome you again at our hotel. Meracus team

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful hotel, Fantastic staff, excellent room. Best shower I have ever used. Very soft comfy beds, great hotel. Will definitely stay here next trip to Hanoi.
Stayed 4 nights in Jan 2019
Response from Meracus team on 13 Jan 2019
Dear Mr. Neil, Warmest greetings from Meracus hotel, we would like to thank you so much for your staying at our hotel and take your time to post your great review about our services. We much appricated and do hope to welcome you again at our hotel. All the best to you!

10/10 Excellent

Van, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Service
A very pleasant stay, more than we expected from a 3* star hotel. Service was top notch. Totally recommending this hotel.
Stayed 1 night in Jan 2019
Response from Ms. Moon on 12 Jan 2019
Dear Meracus valued guests, Greetings from all hotel staff, we would like to thank you so much for your great review about your stay at our hotel and keep recommending us. All the best to you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Ms. Moon on 12 Jan 2019
Dear Valued guests, Warmest greetings from Meracus hotel, thank you so much for your stay at our hotel and left your great review at our hotel. We are looking forward to welcoming you back. All the best

10/10 Excellent

PHIBI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Loc Nguyen on 5 Dec 2018
Thank you very much for your precious comment. Hopefully we can be your service again in the future.

8/10 Good

Chiranjib, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. Hotel staff were very nice. Room was clean and decent size.
Stayed 4 nights in Jul 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service and great location.
Our stay at the Meracus Hotel was absolutely amazing. The hotel was located superbly in the old quarter of Hanoi, which allowed easy access to al the shops and main attractions. Also the staff at the hotel were extremely helpful with advice and ideas on what to do. Will definitely stay here, when in Hanoi again.
Stayed 2 nights in May 2018
Response from Lien Nguyen - Sales Executive on 18 May 2018
Dear Our Valued Guest, Thank you for your choosing our Hanoi Meracus Hotel 1. We are glad to learn that our team's effort did contribute to your pleasant trip to Vietnam and that you had a great time here. All your kind comments will encourage and support us on our way of development. All in all, we cannot say enough to thank you for your great support to Meracus Hotels, and from the bottom of our hearts, we wish that there will be other opportunities for us to welcome you back at Meracus Hotels. Many thanks again and best wishes to you!

10/10 Excellent

Brian, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good clean and not too expensive place central to lake and old quarter. Staff very helpful, rooms well presented and good breakfast. Stayed two nights and would have re booked after halong bay cruise but booked out-unfortunately. Definitely would stay here again in Hanoi.
Stayed 2 nights in Mar 2018
Response from Lien Nguyen - Sales Executive on 8 Apr 2018
Dear Our Valued Guest, Thank you for your choosing our Hanoi Meracus Hotel 1. It is lovely to read that your stay here has been a wonderful experience. We are all happy to know that you enjoyed the breakfast, the service and hospitality at our hotel always aim to deliver. All your kind comments will encourage and support us on our way of development. All in all, we cannot say enough to thank you for your great support to Meracus Hotels, and from the bottom of our hearts, we wish that there will be other opportunities for us to welcome you back at Meracus Hotels. Many thanks again and best wishes to you!

10/10 Excellent

Karmun, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low profile hotel with excellent service!
Meracus 1 Hotel is in the heart of Old Quater yet you will get a peacefully quiet room after a chaotic day walking around the city ! Only thing to improve is the cleanliness of bath towels!
Stayed 1 night in Mar 2018
Response from Lien Nguyen - Sales Executive on 8 Apr 2018
Dear our distinguished guests, First of all, we appreciate the valuable time you spent writing a truthful feedback about our services and hotel distinction. During your stay, you were always honored guests of our family, hence, there was no doubt that we have tried all the best to make you happy and assisted. Your feelings were important for us to care for, and gladly, our hospitality has been recognized. It is blissful to know you saying nicely about Meracus, but we are aware that there is still a room for the indispensable improvement, and we are working on it. Many thanks for your support, and we hope that your experience will be even better next time. We wish you cheerful happiness and prosperity! Yours in service,

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star!
This hotel is definitely not a 3 star but a 5 star hotel! When we arrived at the hotel, we were greeted warmly. The receptionist offered us cold refreshing towels and welcome drinks. We stayed in a family suite for 3 people. The room was clean and spacious. It had all the amenities you need and even a labtop. The breakfast was superb and offered variety of food. We stayed here for 6 days and every morning the breakfast was a bit different so we didn’t get bored with the taste. The location was convenient. Being right in the Old quarter, everything was right nearby. The lake was only 2 min walk away. To and from the airport, you can take bus 86 which stops about 3min walk away from the hotel. The welcome note and handwritten goodbye card from the manager added a personal touch to the overall satisfying exeprience of the stay. Highly recommend this hotel when visiting Hanoi.
Response from Lien Nguyen - Sales Executive on 27 Aug 2018
Dear Our Valued Guest, Thank you so much for your supportive review. We feel absolutely happy to receive your brilliant feedback on this website, which strongly encourages our working spirits. It was our honour to welcome and assist you for your trip in Hanoi. Our team strives to offer exceptional customer service and we are thrilled that you appreciated the efforts of the team. We are also delighted that you liked our beautiful room, various breakfast and our customer service. It certainly is rewarding when valued guests such as yourselves shares such kind feedback and we will be sure to share this with the team to further reinforce their efforts. Thank you once again and we are looking forward to welcoming you back soon for another longer and enjoyable stay. Yours in service,

8/10 Good

Bijoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful hotel- close the the lake and night activities ans shows , shopping , food ! Made better by wonderful service
Stayed 1 night in Mar 2018
Response from Lien Nguyen - Sales Executive on 23 Mar 2018
Dear Our Valued Guest, We sincerely thank you for choosing Meracus Hotel 1 for your recent stay in Hanoi, and we are highly glad to know that your expectation has been exceeded. On behalf of the whole staff, we are grateful to you for the wonderful comment being presented here, which meaningfully encourages and supports us on our way of development. Reading yours, we know that we are doing the right things, and our attentiveness has been well-recognized. In addition, we thank you for recommending our hotel to the upcoming guests. Your truthful review is valuable not only for us, but for the ones who are looking for a smart choice of accommodation in Hanoi for an enjoyable vacation as well. We look forward to the pleasure of welcoming you back again soon. Yours in service,