The staff were friendly, check-in was easy, location is close to everything but not loud. We stayed in 803 (mid-size room of their 3 options), nice size, bed reasonably soft for Vietnam, A/C, wifi, and shower good. We left some of our bags with the reception for a few days whilst in Hue and returned for 2 more nights before we returned home. Will be staying again later in the year when we're in HCMC.