Front of property

Reviews of Ruby Hotel

2.5 out of 5
Ruby Hotel
185 - 187 Le Thanh Ton Street, Ben Thanh Ward, District 1, Ho Chi Minh City

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 63 reviews" "
Rating 8 - Good. 31 out of 63 reviews" "
Rating 6 - Okay. 11 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

NHIEN DU KHOA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got upgrade to bigger room. Staff is friendly
Stayed 1 night in Mar 2024
Response from RUBY HOTEL on 16 Mar 2024
Dear NHIEN DU KHOAWe just want to say that we thank you very much for choosing Ruby Hotel as your place to stay while visiting Ho Chi Minh City. So lucky to have a customer like you. Hotel will try its best to improve service quality and always look forward to your return. Best regards

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, new, clean, and neat hotel. Nice balcony for the Family Room. Bathroom comes with rainforest shower that is strong. Room has a flat screen TV, mini fridge, and safe. Many eateries just downstairs the hotel, including Xoi Ga Ut Map Number One (famous for sticky chicken rice), Bun Rieu Ganh (famous for tomato soup noodles), Ben Thanh Market with lots of Vietnamese food options, and the Japanese restaurants along a certain street. Convenience Store Circle K is downstairs the hotel. Many places of interest within walking distance of this hotel eg Takashimaya, Notre Dame Cathedral, HCMC Post Office, Independence Palace, War Raments Museum. Very friendly and helpful hotel security staff and front desk staff. We were served a vet nice welcome drink that tasted like lime juice. Hotel rates are very value for money. Highly recommend to stay here!
Stayed 4 nights in Mar 2024
Response from RUBY HOTEL on 16 Mar 2024
Dear RAYMOND We just want to say that we thank you very much for choosing Ruby Hotel as your place to stay while visiting Ho Chi Minh City. So lucky to have a customer like you. Hotel will try its best to improve service quality and always look forward to your return. Best regards

2/10 Terrible

Adam J

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
old and not worth the price compare to others in the area within 1km radius.
Stayed 1 night in Nov 2019
Response from KIM on 9 Dec 2019
Dear Anonymous Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve and upgrades .We look forward to seeing you for your next trip in HO CHI MINH CITY ! Love, KIM, Customer Service Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to most places of interest . Friendly staff , markets great place for breakfast
Stayed 2 nights in Oct 2019
Response from KIM on 24 Nov 2019
THANK YOU SO MUCH

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from KIM on 30 Apr 2019
thank you so much

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
OK place, nothing special but very good for the price. Excellent location next to the market. Make sure you barter if you go to the market.
Stayed 2 nights in Mar 2019
Response from KIM on 14 Mar 2019
THANK YOU SO MUCH

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2019
Response from KIM on 11 Jan 2019
Dear Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve this winter with upgrades to the evening and conference areas. We look forward to seeing you for your next trip in HO CHI MINH CITY ! Love, KIM, Customer Service Management

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is great but WiFi needs to improve
First day room shower water not hot ,2nd day changed to another room then okay.
Stayed 5 nights in Nov 2018
Response from KIM on 5 Dec 2018
Dear Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve this winter with upgrades to the evening and conference areas. We look forward to seeing you for your next trip in HO CHI MINH CITY ! Love, KIM, Customer Service Management

8/10 Good

Chua

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from KIM on 26 Nov 2018
Dear Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve this winter with upgrades to the evening and conference areas. We look forward to seeing you for your next trip in HO CHI MINH CITY ! Love, KIM, Customer Service Management

8/10 Good

Rosnanadiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
It was near the Benh Thanh Market, so, there's lot of shopping area, it was also very near to night market. Easy to get taxi. Internet was OK but sometimes slow. The hotel is clean.
Stayed 5 nights in Nov 2018
Response from KIM on 26 Nov 2018
Dear Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve this winter with upgrades to the evening and conference areas. We look forward to seeing you for your next trip in HO CHI MINH CITY ! Love, KIM, Customer Service Management

8/10 Good

Shelley, Opunake, NZ

Liked: Room comfort
Good spot to explore the inner city
It's a good base to have to explore the city, and we loved the balcony that over looked the street. We saw a lot daily life from that balcony. It's close to the market but did that foot our fake Gucci, we would stay at The Ruby again, it's a haven amongst the whirlwind of Ho Chi Minh
Stayed 3 nights in Sep 2018
Response from KIM on 26 Sept 2018
Dear SHELLEY Thanks for your feedback. I am so sorry for the problems you encountered during your stay here. This is not a comment that we want to meet, I guarantee that I will look at each of the points you raised. As a convenience, I would like to learn more about how you feel here, to better understand how to improve the quality of service and hospitality for you and your clients. Thank you for choosing our hotel, we hope to have another chance to serve you well. Love, ., Assistant Manager

10/10 Excellent

NOR AMALINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great location
Stayed 3 nights in Sep 2018
Response from KIM on 21 Sept 2018
Dear NOR AMALINA Thanks for your feedback. I am so sorry for the problems you encountered during your stay here. This is not a comment that we want to meet, I guarantee that I will look at each of the points you raised. As a convenience, I would like to learn more about how you feel here, to better understand how to improve the quality of service and hospitality for you and your clients. Thank you for choosing our hotel, we hope to have another chance to serve you well. Love, ., Assistant Manager

10/10 Excellent

Mie, Penang, Malaysia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel overall is good but (maybe my bathroom only,) the water cannot flow to the floortrap. This cause the bathroom floor slippery
Stayed 2 nights in May 2018
Response from KIM on 20 May 2018
Dear Sir/Mdam Thanks for your feedback. I am so sorry for the problems you encountered during your stay here. This is not a comment that we want to meet, I guarantee that I will look at each of the points you raised. As a convenience, I would like to learn more about how you feel here, to better understand how to improve the quality of service and hospitality for you and your clients. Thank you for choosing our hotel, we hope to have another chance to serve you well. Love, Mona R., Assistant Manager

8/10 Good

shin chan, kuala lumpur

Liked: Room comfort
just few steps to ben thanh market
very strategic and convenient hotel spacious for 4 adults as I booked a family room
Stayed 3 nights in Mar 2018
Response from KIM on 22 Mar 2018
THANK YOU

8/10 Good

Rose, MY

Liked: Cleanliness, property conditions & facilities, room comfort
Nice family room with balcony
Our room was spacious and clean. Near Ben Tanh market. Best was our room has balcony! Can enjoy the street view.
Stayed 3 nights in Mar 2018
Response from kim on 15 Mar 2018
THANK YOU SO MUCH

10/10 Excellent

Antoine , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A surpising gem
This hotel is very well located and very friendly staffed. Owner waited for us until 1:30 in the morning to open the doors for us! Very clean and comfortable. We trvelled with 2 little kids so cleanliness was a must and this hotel delivered. Would use again and again.
Stayed 2 nights in Feb 2018
Response from im on 7 Mar 2018
thank you so much

6/10 Okay

Labu, Pasir Berdengung

Liked: Staff & service, room comfort
Moderate Hotel
Just a so so hotel. staffing seem short as the was a day when the room was not cleaned.
Stayed 4 nights in Feb 2018
Response from KIM on 22 Feb 2018
THANK YOU

8/10 Good

Stephen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and convenient
We enjoy staying at the ruby because it’s price suites our budget and it’s location is very convenient. Thanks Ruby for your services.
Stayed 1 night in Feb 2018
Response from KIM on 19 Feb 2018
THANK YOU SO MUCH GOOD LUCK TO YOU KIM

10/10 Excellent

muhammad amir huzaini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from KIM on 11 Apr 2018
OK THANK YOU

8/10 Good

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City location
Cheap and easy hotell. No broblem at all.
Stayed 3 nights in Jan 2018
Response from KIM on 21 Jan 2018
THANK YOU SO MUCH

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2017
thank you so much have good day

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Oct 2017
OK THANK YOU SO MUCH

2/10 Terrible

KING SUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait and Switch deal
Ruby Hotel was under extensive renovation. Given Hobson's choice to stay in Hoi An Hotel next door at midnight. Unfair deal on the customer who had no bargaining ground to compare like for like. Hotels.com should have known and done better before arrival.
Stayed 3 nights in Sep 2017
ok thank you so much

8/10 Good

TAN

Liked: Cleanliness, staff & service, room comfort
Convenient location
Satisfactory, convenience of moving about, hotel house keeping good, room size ok
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great location, just steps from Ben Thanh Market. Very simple, but comfortable. We enjoyed having the view from our balcony to watch the city. The room was clean, although the bathroom had some mold and could use a good top to bottom scrub.
Stayed 3 nights in Aug 2017

8/10 Good

Swati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget option
Our stay at Ruby was great, but you shouldn't expect anything more than a place to stay. It was comfortable, and the AC was great in the June heat of Vietnam. The location is great - close to Ben Thanh Market, and nearby to a lot of sights to see. It is walking distance from most things in District 1. Not great if you're hoping to spend a lot of time in the backpacker's area, but fine otherwise. Everyone who works here is very, very friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2017

6/10 Okay

Verified traveller

Perfect location
The hotel is right next to Ben Thanh market and the wonderful Thanh Binh restaurant is right across the street. Behind the hotel is a spacious and quiet cafe (does not belong to the hotel) convenient for meeting people or having a quiet time.
Stayed 3 nights in May 2017

10/10 Excellent

sani dhillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommended
Amazing

10/10 Excellent

Norfaizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Counter guys was helpful . The housekeeper lady is friendly.. Even our room have probs wit aircon leaking but thy r kind enuf to bring us big fan to our room at 9th floor.. Service the air con on the next morning..

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel. Near to Ben Than and night market.
The hotel location is considered quite strategic. We can go shopping and walk back to hotel for a rest and continue shopping again. We also can walk to Ho Chi Minh City and visit Post Office, Museum, Hard Rock Cafe, Taka Plaza etc. Overall it is quite convenience to stay in Ruby Hotel.

10/10 Excellent

Taraha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel and affordable price
It's really nice and amazing hotel. It's really near to Ben Thanh Market. Just a minute to ben than market from the hotel.Comfortable and convenience hotel it's good. I'm stay at 5th floor room no 151. The room is really big and wide.

8/10 Good

Radziah, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel in a good location
This hotel is located next to Ben Thanh market, hence made the shopping is easy. Halal restaurants are nearby, same goes to Malaysia street which housed several Halal restaurants. It is also walking distance to Saigon Square. If you are light sleeper, you may felt disturbed with the sound of streets (motorcycles) especially but you can use your headphone to keep the noises away. The wifi a little bit inconsistent but still ok. Overall, if you need budget hotel for your family getaway, I recommend this hotel to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
value for your money
Pros: Staffs were friendly and helpful. Beds were comfortable. Street view rooms have balcony. Next to Ben Thành Market and Nguyen Hue street. Cons: Wi-Fi was bad in room. Bathroom dark and moldy, needs to be updated and toilet seat replaced.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place To Be
Fabulous position near Ben Thanh markets, very clean, but remember it's a 2 star hotel! Staff have little English, but very helpful. Only drama was poor sealing around shower screen. Any water anywhere outside the bathtub was on the floor (needs maintenance that probably won't happen). But don't let that deter you. For a cheap hotel in an excellent hotel, this fits perfectly.

8/10 Good

raszzz, singapore

Liked: Cleanliness, staff & service, room comfort
Near shopping spots and tourist spots
Although the lift broke down twice during our 3 nights stay we love the accessibility of hotel to various places

8/10 Good

Verified traveller

Liked: Staff & service
It was a good stay with the price & location. The staffs were friendly. But they need to change the towels...they were kind of old.

8/10 Good

wet patch

Liked: Staff & service, room comfort
Good hotel, friendly staff. Bathrooms could do with a bit better clean.

8/10 Good

simon, Australia - NSW - Sydney

Disliked: Property conditions & facilities
Facilities: Tired, Nothing special; Value: Reasonable; Service: Sufficient; Cleanliness: Tidy;

8/10 Good

3 kids family, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much recommended for family with kids
We loved staying here. My kids loved the bath tub. Shopping is a breeze because it's just 4 mins walk to ben thant market & 6 minutes to Malaysian St. Hotel staff is also friendly and helpful.

6/10 Okay

Oz family, Gold Coast

Disliked: Room comfort
Excellent location, beds too hard
Apart from the location of this hotel there is not much else to say. 50metre walk to a Ben Tahn market and short to most city tour spots. Condition of hotel good and room nice but beds are very hard. Just as comfy sleeping on floor. No breakfast included but many restaurant close by

8/10 Good

FAIZ, PENANG

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION
WALKING DISTANCE TO CHO BEN THANH AND MOST OF THE HALAL RESTAURANT

6/10 Okay

Greg, Echuca/Moama

Liked: Cleanliness, staff & service
A Very Merry DENTAL Holiday
Wow! what can I say, If ever you are able to find friendlier more helpful staff given the fact there English is limited please advise me. I can assure any traveller who chooses to stay here these people will go out of there way to ensure you enjoy your stay. Excellent location right in the heart of Saigon/HCMC, which was the prime reason I chose to stay there only 1 minute away from the Dentist that I chose to use. (West Coast Dental Clinic) which gave excellent service at less than one third of which you would pay in Australia. The only disappointing thing about staying at the Ruby Hotel is that the room facilities that are listed simply do not exist eg no desk, no full size refrigerator, no separate living area, no daily papers, anyway I think all those who read this will understand what I mean. A further downside that occurred to me was the fact I was robbed of my wallet by 2 extremely attractive girls on a motorbike around the central park area promising this mere male all types of se#ual favours, boy what a goose I am I'll tell you blokes DO NOT FALL FOR IT! But once again on the upside the staff and management at the Ruby Hotel could not have been more concerned and showed genuine compassion for me right down to the fact they leant me $300.00 USD until my emergency Credit Cards arrived it just doesn't get any better for friendliness, helpfulness, compassionate, and sheer joy and happiness. I even had dinner with them and there families on several occasions.

10/10 Excellent

Tung Hsin

Stayed 1 night in Nov 2023
Response from RUBY HOTEL on 29 Nov 2023
Dear Tung HsinWe just want to say that we thank you very much for choosing Ruby Hotel as your place to stay while visiting Ho Chi Minh City. So lucky to have a customer like you. Our business will try its best to improve service quality and always look forward to your return. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comportable.. cozy.. clean and even cheap!!
Stayed 1 night in Jul 2019
Response from KIM on 20 Jul 2019
Dear Sir/Madam Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve and upgrades .We look forward to seeing you for your next trip in HO CHI MINH CITY ! Love, KIM, Customer Service Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전체적으로 굿!!
벤탄시장 바로옆이라 이동하기도 편하고 택시 잡기도 좋다. 낡은 느낌은 나지만 전반적으로 깨끗하다. 마사지샾을 2층에서 하는데 추천하진 않는다. 4인이 패밀리룸에서 묵었는데 청소하고 수건과 칫솔등은 2개씩 줘서 카운터에 따로 말해서 받았다. 직원분들이 엄청 친절하고 문도 먼저 열어주셔서 좋았다. 다음에 또 간다면 다시 갈 의향이 있다. 전체적으로 아주 좋았다.
Stayed 3 nights in Dec 2018
Response from KIM on 7 Jan 2019
Dear SIR Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve this winter with upgrades to the evening and conference areas. We look forward to seeing you for your next trip in HO CHI MINH CITY ! Love, KIM, Customer Service Management

10/10 Excellent

Truls HÅndstad

Good!
Stayed 3 nights in Nov 2018

6/10 Okay

sung min

Disliked: Cleanliness, staff & service
불친절한 남자직원
3일을 여기서 혼자묵었다 좋아서 묵은건 아니다 흡연할수있어서 여기서 숙박하였다 처음 배정받은방에 바퀴벌래있어서 방을옴겼다 호텔스닷컴에 전부결제를 하였는데 안했다고 돈을 요구한다 한참후 2박만 결제하고 1박은 안했단다 어이가없다 난3박 다했다고했다 한참후 맞단다 3박결제한거 다른호텔은 결제한거 다 알고있는데 이호텔은 모른단다 3박이나 있었는데 정말 비추다
Stayed 1 night in Nov 2018
Response from KIM on 22 Nov 2018
Dear Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve this winter with upgrades to the evening and conference areas. We look forward to seeing you for your next trip in HO CHI MINH CITY ! Love, KIM, Customer Service Management

4/10 Poor

Philippe

Disliked: Staff & service, room comfort
Ça mérite 1 étoile.
Devant notre chambre il y a toujours le chariot de service qui ne bouge pas c’est gênant.
Stayed 3 nights in Feb 2018
Response from KIM on 13 Feb 2018
IF YOU PICK UP AIR PORT 15 USD THANK YOU