In-room safe, desk, blackout curtains, iron/ironing board

Reviews of City Garden Hotel

3.5 out of 5
City Garden Hotel
9 City Garden Road, North Point, Hong Kong

Reviews

8.2

Very good

Rating 10 - Excellent. 352 out of 1001 reviews" "
Rating 8 - Good. 507 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Hing Wai

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Suet Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
locations, service, clean and quite, prices, especial my mother live at the next building,
Stayed 5 nights in Jan 2020
Response from City Garden Hotel on 19 Apr 2020
Dear Tim, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you found all our services and facilities were up to your expectation and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My place in HKG
Always a great stay
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
their service are very good. Next time I will book again.
Stayed 10 nights in Jan 2020
Response from City Garden Hotel on 12 Feb 2020
Dear Customer, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are especially grateful for your kind compliment towards our staff services as it is great motivation for our staff in putting the best forward for our guests. We hope our staff will continue to surpass your expectations. May we thank you again for staying with us and we look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Large rooms, excellent amenities 'Aggressive' housekeeping - asking us when they can come in to clean to room every day and will call into the room at midday if we were having a lazy morning! Old/ tired furnishing, which is slightly dusty
Stayed 6 nights in Jan 2020
Response from City Garden Hotel on 8 Feb 2020
Dear Customer, We apologies that the room condition did not meet your satisfaction. We have taken note and will improve the maintenance. Our hotel will constantly upgrade our facilities. We hope you will enjoy our newly renovated rooms at your next visit and we look forward to welcoming you next time with a more pleasant experience. On a positive note, we are glad that you found our room is large and excellent amenities. We sincerely hope to have the pleasure of serving you again and making your next stay a more enjoyable one. Best regards, Charles Lui Executive Assistant Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Cannot Go Wrong Booking Here
The check-in with Jimmy was terrific!
Stayed 1 night in Jan 2020
Response from City Garden Hotel on 26 Jan 2020
Dear Steven, Thank you for sharing your thoughts about your recent stay with us on Hotels.com. We are especially grateful for your kind compliment towards Jimmy as it is great motivation for our staff in putting the best forward for our guests. We hope our staff will continue to surpass your expectations. May we thank you again for staying with us and we look forward to welcoming you back in the near future. Sincerely, Charles Lui Executive Assistant Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is quite big consider hong kong hotel are normally small. Hotel nearby has lots of restaurants and very convenient.
Stayed 11 nights in Jan 2020
Response from City Garden Hotel on 26 Jan 2020
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Sincerely, Charles Lui Executive Assistant Manager

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
Services ok but the cleanliness is disappointing, dusty bedding...
Stayed 1 night in Jan 2020
Response from City Garden Hotel on 26 Jan 2020
Dear Guest, Thank you for your comment regarding the cleanliness of guest room during your recent stay. We would like to express our sincere apology for not being able to meet your expectation. Staff re-training has been conducted immediately to ensure high level of service standard is reinforced. We sincerely hope this isolated incident will not deter you from staying with us again. We look forward to serving you once more in the near future. Sincerely, Charles Lui Executive Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and spacious rooms. For the building’s age, the hotel is still in good condition.
Stayed 6 nights in Jan 2020
Response from City Garden Hotel on 20 Jan 2020
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you found the location is convenient and the room is spacious and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

10/10 Excellent

R.Yung, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, cleanliness, comfortable beds, friendly staff and good service.
Stayed 4 nights in Jan 2020
Response from City Garden Hotel on 20 Jan 2020
Dear R.Yung, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you found our hotel facilities and staff services were up to your expectation and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Nazam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place with budget deal
Stayed 1 night in Jan 2020
Response from City Garden Hotel on 1 Feb 2020
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you enjoy the stay and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Sincerely, Charles Lui Executive Assistant Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It serves the purpose of what we need, convenient, clean and good service.
Stayed 1 night in Jan 2020
Response from City Garden Hotel on 12 Jan 2020
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you enjoyed the stay and found all our services and facilities were up to your expectation, and we will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

10/10 Excellent

R.Yung, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, comfortable bed, good location, convenient, friendly staff.
Stayed 3 nights in Jan 2020
Response from City Garden Hotel on 8 Jan 2020
Dear R.Yung, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you have enjoyed your stay and we will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Sincerely, Charles Lui Executive Assistant Manager

10/10 Excellent

R.Yung, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good staff service, comfortable room, nice hotel.
Stayed 5 nights in Dec 2019
Response from City Garden Hotel on 6 Jan 2020
Dear R.Yung, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you have enjoyed your stay and we will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Sincerely, Charles Lui Executive Assistant Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Front desk staffs not nice and impolite because of my room rates?
Stayed 2 nights in Dec 2019
Response from City Garden Hotel on 4 Jan 2020
Dear Guest, Thank you for sharing your comments on your recent stay with us. We sincerely apologies for what you have experienced and the case has been taken to the department in charge for staff briefing as well as training enhancement. Rest assured that this is an isolated incident and does not reflect our normal service standard. We hope to have the pleasure of serving you again and making your next stay a more enjoyable one. Best regards, Charles Lui Executive Assistant Manager

8/10 Good

Sasa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The rooms we stayed in were a little run down. Glad to see they are renovatig now. We liked having the interconnecting rooms.
Stayed 4 nights in Dec 2019
Response from City Garden Hotel on 29 Dec 2019
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we are able to review our operations closely and make improvement wherever appropriate. The room condition that you highlighted have been taken into consideration by our management. Please accept our sincere appreciation for your valuable feedback as we look forward to having the pleasure of welcoming you back in the near future. Sincerely, Charles Lui Executive Assistant Manager

10/10 Excellent

PK, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location, friendly staff, comfortable bed.
Stayed 5 nights in Dec 2019
Response from City Garden Hotel on 27 Dec 2019
Dear PK, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Sincerely, Charles Lui Executive Assistant Manager

10/10 Excellent

Gorettee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and comfortable room
Ray and Andy from the concierge desk are so helpful and friendly. Always greet us with a great genuine smile and remember my name. And helped us with our luggages during check in and check out. They sure make me feel like coming home. The remodeled rooms are so comfortable, my partner said it’s the best hotel bed ever. The house keeper really doing a great job keeping the room clean and towels are clean and soft. Definitely will come back again.
Stayed 1 night in Dec 2019
Response from City Garden Hotel on 2 Jan 2020
Dear Gorettee, Thank you for sharing your thoughts about your recent stay with us on Hotels.com. We are especially grateful for your kind compliment towards Ray and Andy as it is great motivation for our staff in putting the best forward for our guests. We hope our staff will continue to surpass your expectations. We are glad that you satisfied with our newly renovated rooms. May we thank you again for staying with us and we look forward to welcoming you back in the near future. Sincerely, Charles Lui Executive Assistant Manager

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found a small cockroach crawling on the top of the table. Has a mosquito flying in the room. Also in the lobby.
Stayed 1 night in Dec 2019
Response from City Garden Hotel on 20 Dec 2019
Dear Guest, We apologies for the condition of the room. We have taken note of the issue and will strengthen our regular pest control to ensure the problem will not recur. We look forward to welcoming you back to the hotel with a more pleasant experience. Sincerely, Charles Lui Executive Assistant Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Housekeeping needs improvement in servicing room. Other staff are polite and helpful. Good breakfast deal for room guest.
Stayed 3 nights in Dec 2019
Response from City Garden Hotel on 12 Dec 2019
Dear Guest, Thank you for your comment regarding the Housekeeping service during your recent stay. We would like to express our sincere apology for not being able to meet your expectation. Staff re-training has been conducted immediately to ensure high level of service standard is reinforced. We sincerely hope this isolated incident will not deter you from staying with us again. We look forward to serving you once more in the near future. Sincerely, Charles Lui Executive Assistant Manager

10/10 Excellent

Ryung, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, quilt and pillow. Nice and clean bathroom. Excellent staff, very friendly and helpful. Good location for shopping, eating and transportation.
Stayed 2 nights in Dec 2019
Response from City Garden Hotel on 8 Dec 2019
Dear Ryung, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you found all our hotel facilities and staff services were up to your expectation, and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

10/10 Excellent

Lillian, Toronto.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transit, restaurants, bakery, convenience stores. Hotel Lobby and Reception area is bright & elegantly decorated. Staff is attentive; and always ready to open doors for out-going as well as incoming guests.
Stayed 7 nights in Nov 2019
Response from City Garden Hotel on 5 Dec 2019
Dear Lillian, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you all our staff services and hotel facilities were up to your expectation, and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice and service was great. Room was always clean when we got back. Great and convenient location.
Stayed 5 nights in Nov 2019
Response from City Garden Hotel on 2 Dec 2019
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Agoda.com. We are grateful that you found the room is clean, staff were nice and helpful, hotel location is convenient and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Bryan

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great location, questionable cleanliness
Found a full grown cockroach in the room on one of the mornings. Informed housekeeping and they profusely apologized and helped to clear it. But I doubt they informed their management about it because there was no further action taken. The place looked clean but because of the cockroach, I'm not so sure anymore. Location is really great though.
Stayed 7 nights in Nov 2019
Response from City Garden Hotel on 29 Nov 2019
Dear Bryan, We apologise for the condition of the room. We have taken note of the issue and will strengthen our regular pest control to ensure the problem will not recur. We look forward to welcoming you back to the hotel with a more pleasant experience. Best regards Charles Lui Executive Assistant Manager

8/10 Good

Seagull, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is very good, just walk about 10 - 15 mins to Fortress Hill MRT station and also take a bus to and from airport is very convenient. Around the hotel, there are a lot of restaurants. However, the sound insulation of the room is not good, I can hear voices from outside and neighbours.
Stayed 7 nights in Nov 2019
Response from City Garden Hotel on 26 Nov 2019
Dear Seagull, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are glad that our location serves you well. We hope you had a good experience exploring our vibrant neighborhood and the rest of the city from the accessibility of the hotel’s convenient location. The sound insulation that you highlighted have been taken into consideration by our management. Please accept our sincere appreciation for your valuable feedback as we look forward to having the pleasure of welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Likes: Location, restaurants and foods Dislikes: Poor furnishing, no business center, no tourist assistance
Stayed 4 nights in Nov 2019
Response from City Garden Hotel on 26 Nov 2019
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Agoda.com. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we are able to review our operations closely and make improvement wherever appropriate. Regarding to the furnishing that you highlighted have been taken into consideration by our management. Please accept our sincere appreciation for your valuable feedback as we look forward to having the pleasure of welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is old and noisy. I think I deserve a refund or Expedia credit $ since it was only $53. per night when I checked in. My friends cancelled and got full refund with Agoda even the reservation was non cancellation. As a loyalty customer of Expedia, please accept my request. Thank you.
Stayed 2 nights in Nov 2019
Response from City Garden Hotel on 23 Nov 2019
Dear Guest, We apologies that the room condition did not meet your satisfaction. We have taken note and will improve the maintenance. Our hotel will constantly upgrade our facilities. We hope you will enjoy our newly renovated rooms at your next visit and we look forward to welcoming you next time with a more pleasant experience. Sincerely, Charles Lui Executive Assistant Manager

6/10 Okay

Maria Mei Ho

Liked: Cleanliness
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019

6/10 Okay

Chan Kit

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 13 nights in Oct 2019

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs & very convenient condition. I like this hotel!
Stayed 1 night in Nov 2019
Response from City Garden Hotel on 29 Nov 2019
Dear Cindy, We are glad that our location serves you well. We hope you had a good experience exploring our vibrant neighbourhood and the rest of the city from the accessibility of the hotel’s convenient location. Best regards Charles Lui Executive Assistant Manager

10/10 Excellent

Hong Ki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2019

8/10 Good

chung biu

Stayed 4 nights in Nov 2019

8/10 Good

Dennis

Liked: Staff & service
Fair to good
caught bed bugs in the toilet. Next Room doing renovation and drilling at 9.00am. That's not very good
Stayed 2 nights in Nov 2019
Response from City Garden Hotel on 29 Nov 2019
Dear Dennis, We are very sorry to learn that your recent experience with us fell short from your expectation. We have taken note of the issue and will strengthen our regular pest control to ensure the problem will not recur. We apologise for the noise you experienced during your stay as the hotel is currently undergoing refurbishment. We are making our best effort to minimize any noise disturbance it may cause to our guests. We look forward to welcoming you back to the hotel with a more pleasant experience. Best regards Charles Lui Executive Assistant Manager

6/10 Okay

Samuel

Disliked: Property conditions & facilities, room comfort
Room quite old and needs renovated. Very little drawer space for clothes. Very limited toiletries supply, no body lotion.
Stayed 5 nights in Oct 2019
Response from City Garden Hotel on 29 Nov 2019
Dear Samuel, We apologise that the room condition did not meet your satisfaction. We have taken note and will improve the maintenance. Our hotel will constantly upgrade our facilities. We hope you will enjoy our newly renovated rooms at your next visit and we look forward to welcoming you next time with a more pleasant experience. Best regards Charles Lui Executive Assistant Manager

10/10 Excellent

N J Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Hime, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience location But a little packed in lobby always ...
Stayed 5 nights in Oct 2019
Response from City Garden Hotel on 6 Nov 2019
Dear Hime, We are glad that our location serves you well. We hope you had a good experience exploring our vibrant neighborhood and the rest of the city from the accessibility of the hotel’s convenient location. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Their rooms are big for HK standard. Staff always helpful.
Stayed 2 nights in Oct 2019
Response from City Garden Hotel on 6 Nov 2019
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you found the hotel rooms are bid and staff are helpful and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel interior is nice and we'll maintained. We paided extra for an upgraded room and appreciated the extra space and newly renovated interior. The check-in and check-out was pleasant and staff are super helpful. Keep in mind when booking that the hotel is located in a quieter part of town (which we preferred) so getting to the shopping mall or attractions will require walking/train/taxi.
Stayed 3 nights in Oct 2019
Response from City Garden Hotel on 6 Nov 2019
Dear Guest, Thank you for sharing your thoughts about your recent stay with us on Expedia.com. We are grateful that you enjoyed the stay and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Charles Lui Executive Assistant Manager

8/10 Good

Sun shing Damon

Stayed 2 nights in Oct 2019