We loved the location! East TST is nice and this hotel is one block from the water front with many restaurants all around.
We had to changes rooms as the A/C was broken in the first room. We told concierge, but nothing was done about it. When we returned late at night we had to complain again, we were given a different room, but the front desk staff was not great about it, we seemed to be bothering him each time we asked for something (where was 7/11?, etc.)
The room was in decent condition, but be prepared for the standard hard mattress. Also, weird blue toilet water.
Check out left a lot to be desired (again, poor front desk service). Even when speaking Chinese, they were unable to provide an itemized receipt without help from the manager.
Overall, the location is great, rooms could use refurbishing, but most importantly, the front desk staff need to improve their guest relations.